The hotel was very clean and had nicely updated rooms. Breakfast was yummy and coffee was delicious. Appenzell is very small and so this hotel is well situated to all amenities- train station, restaurants, tourist office. We arrived on a Saturday and, to our surprise, a lot was closed in town. However, we wanted to hike up Ebenalp so decided we’d check into the hotel quickly and be on our way.
When we booked Hotel Hecht online, it said check-in started at 7am.We specifically looked for a hotel that had either early check-in or luggage storage because we were coming straight from the airport that morning. When we arrived around 10am we were told check in wasn’t until 3 Pm. When I showed them the booking they said there weren’t any rooms ready (which was unfortunate, but I understand) but that we could leave our luggage in a room by the main entrance. This room was not locked and the door was wide open, despite another couple storing their luggage in there. We weren’t comfortable leaving it unlocked, especially since the front desk isn’t always staffed, so, reluctantly, we took our backpacks to Ebenalp with us on a hike. The hike was pretty strenuous and the luggage made the trek even more difficult. Unfortunately, I ended up with a knee strain because of the downhill hike with the backpack. We didn’t want to waste a whole day to check in at 3PM, but my injury has really put a damper on the latter parts of our trip