Outdoor pool

Reviews of America's Best Inn & Suites

2 out of 5
America's Best Inn & Suites
245 North Red Cliffs Dr, St. George, UT

Reviews

7.6

Good

Rating 10 - Excellent. 297 out of 1001 reviews" "
Rating 8 - Good. 366 out of 1001 reviews" "
Rating 6 - Okay. 187 out of 1001 reviews" "
Rating 4 - Poor. 93 out of 1001 reviews" "
Rating 2 - Terrible. 58 out of 1001 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Night clerk was fantastic and friendly!
Stayed 1 night in Apr 2024

8/10 Good

greg

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

4/10 Poor

Shelli

Traveled with family
Disliked: Property conditions & facilities
The table was dirty as well as the shower
Stayed 2 nights in Apr 2024
Response from Sunny on Apr 8, 2024
Shelli, We apologize for the cleanliness issues you encountered and appreciate your feedback. We'll address these concerns promptly to ensure a more pleasant experience for our guests in the future.

4/10 Poor

Brenda

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and the walls are paper thin. The room above had someone running across the floor (our ceiling) through the entire night. This is definitely not a hotel we will visit again.
Stayed 1 night in Apr 2024
Response from Sunny on Apr 8, 2024
Brenda, We apologize for the cleanliness issues and noise disturbances you experienced during your stay. Your feedback is valuable, and we'll address these concerns promptly to ensure a more comfortable experience for our guests in the future. Thank you for bringing it to our attention.

2/10 Terrible

Stephaney

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Bathroom had black mold everywhere, people screaming in the pool, people upstairs sounded like elephants all night, the green sheet on the bed had stains all over it. We will not be staying here again
Stayed 1 night in Apr 2024
Response from Sunny on Apr 8, 2024
Stephaney, We apologize for the numerous issues you encountered during your stay. Your feedback is important to us, and we'll address these concerns promptly to ensure a more comfortable and enjoyable experience for our guests in the future. Thank you for bringing it to our attention.

8/10 Good

Breezi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sunny on Apr 8, 2024
Thank you for staying with us.

10/10 Excellent

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms clean and well kept.. Tons of restaurants in area.. Lots of choices
Stayed 1 night in Apr 2024
Response from Sunny on Apr 2, 2024
Terry, We're thrilled to hear that you found our rooms clean and well-maintained, and that you enjoyed the abundance of restaurant options in the area. Thank you for your positive feedback!

8/10 Good

Kirsten

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool was nice and warm and hot tub was nice and hot.
Stayed 1 night in Mar 2024
Response from Sunny on Apr 2, 2024
Kristen, We're delighted to hear that you enjoyed our swimming pool and hot tub during your stay! Thank you for sharing your positive experience with us.

4/10 Poor

Brady

Traveled with family
Disliked: Cleanliness, staff & service
Just ok
Stayed 1 night in Mar 2024
Response from Sunny on Mar 28, 2024
Thank you for your feedback

4/10 Poor

Roger, Kaysville

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Location is good. Room smelled bad the moment we walked in. It needs a deep cleaning.
Stayed 1 night in Feb 2024
Response from Sunny on Mar 28, 2024
Roger, We apologize for the inconvenience caused by the odor in your room. Your feedback is valuable, and we'll take immediate steps to address the cleanliness issue to ensure a more pleasant experience for our guests.

6/10 Okay

Kris, Price

Stayed 1 night in Mar 2024

6/10 Okay

Ramon

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sunny on Mar 22, 2024
Thank you for staying with us, Ramon.

8/10 Good

Anna-Marie

Stayed 1 night in Mar 2024
Response from Sunny on Apr 8, 2024
Thank you for staying with us.

8/10 Good

Michelle

Response from Sunny on Mar 22, 2024
Thank you for staying with us.

8/10 Good

Kellie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again. The manager was so very helpful with My booking. The AC was very cold, Fridge was spotless inside and worked Very well for my food&drinks. Liked having A big TV with multiple options and on demand Channels.
Stayed 13 nights in Feb 2024
Response from Sunny on Mar 22, 2024
Kellie, We're thrilled to hear you had a great experience with us! Thank you for recognizing our manager's helpfulness and for appreciating our amenities like the cold AC, spotless fridge, and entertainment options. We look forward to welcoming you back on your next visit!

6/10 Okay

Randy

Liked: Staff & service
Disliked: Cleanliness
Old, dated, obviously behind on maintenance & upkeep. Very nice competent friendly lady at the front desk for check-in.
Stayed 2 nights in Mar 2024
Response from Sunny on Mar 8, 2024
Randy, We appreciate your feedback and apologize for any inconvenience with the condition of our property. It's heartening to hear about the positive interaction with our front desk staff. We are actively working on improvements and appreciate your understanding. If there's anything specific you'd like us to address, please feel free to share more details. Thank you for your input.

8/10 Good

Uyen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sunny on Mar 8, 2024
Uyen, Thank you for staying with us.

6/10 Okay

Ben

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This room is just fine for an affordable place to stay when passing through. If I was staying for an extended period of time I’d look elsewhere. The room overall was fine and clean, but one bed had a big piece of metal sticking out it from underneath like a screw had popped and it was never replaced. If you are in a room towards the freeway you will hear every car that passes. Again this place is just fine you get what you pay for and will get a good nights rest.
Stayed 1 night in Feb 2024
Response from Sunny on Mar 8, 2024
Ben, Thank you for your honest feedback. We appreciate your acknowledgment of the affordability and cleanliness. We apologize for any inconvenience with the bed, and we'll address it promptly. Your insights on noise are noted, and we hope you had a good night's rest overall. If you have further concerns, please feel free to reach out. Safe travels!

8/10 Good

manjeet kaur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 1 night in Feb 2024
Response from Sunny on Feb 26, 2024
Manjeet, Delighted you enjoyed our breakfast! Thank you for your positive feedback. We look forward to hosting you again.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Old and run down property but clean and acceptable. Staff was very friendly and helpful. Enjoyed outdoor pool and hot tub. Breakfast was ok and coffee and juice were available all day in office. Basically in the parking lot of shopping centre with lots of easily walkable shopping and dining options. It’s not the Ritz but good value for the money and my wife and I were quite satisfied.
Stayed 2 nights in Feb 2024
Response from Sunny on Feb 26, 2024
David, We appreciate your honest feedback and are glad to hear you found our property clean and acceptable with friendly and helpful staff. It's great that you enjoyed our outdoor pool and hot tub, as well as the convenient location near shopping and dining options. Thank you for recognizing the value we offer, and we hope to welcome you back for another satisfying stay.

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Sunny on Feb 26, 2024
Thank you for your amazing review.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a motel. We liked that the outdoor pool was heated in February. The staff were very friendly. The breakfasts were average—although they ran out of milk and yoghurt just before breakfast was over, I understand it was a busy weekend. Staff were a highlight, and always polite and helpful (6-stars). The facility could use some remodeling, but it was adequate. Convenient location.
Stayed 4 nights in Feb 2024
Response from Sunny on Feb 26, 2024
Michael, We appreciate your feedback and are delighted you enjoyed the heated outdoor pool in February, the friendly staff, and the convenient location. Your understanding of a busy weekend is noted, and we apologize for any inconvenience. Your kind words about our staff truly mean a lot. Thank you for choosing us, and we look forward to welcoming you back.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean room. Comfortable sleep. Pool. Hot tub.
Stayed 1 night in Feb 2024
Response from Sunny on Feb 26, 2024
Brenda, We're delighted you enjoyed your stay with us, from our friendly staff to the clean rooms, comfortable sleep, and the added amenities of our pool and hot tub. Thank you for your positive feedback!

4/10 Poor

Naomi

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room not clean or change sheets
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 16, 2024
Dear Naomi,Our primary goal is to provide our guests with clean, comfortable accommodations, and we sincerely apologize for failing to achieve that during your time with us. Rest assured, we will speak with our housekeeping team to ensure all our rooms are in tip-top condition. Thank you for taking a moment to share your thoughts, and we hope your future travels are pleasant.

10/10 Excellent

Bridget

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located off of the Freeway. Close to shopping and restaurant's. A no frills property. Simple, Clean and Convenient. We will stay again when passing through.
Stayed 1 night in Feb 2024
Response from Sunny on Feb 26, 2024
Bridget, We're thrilled you found our property conveniently located, simple, clean, and convenient for your needs. Thank you for choosing us, and we look forward to welcoming you again when you pass through.

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant and accommodating staff. Ron was clean and comfortable.
Stayed 1 night in Feb 2024
Response from Sunny on Feb 26, 2024
Jason, We're delighted to hear you found our staff pleasant and accommodating, and that your room met your expectations for cleanliness and comfort. Thank you for your kind words!

2/10 Terrible

Josh

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely unsafe. Checked in. We were put in a room and the dead bolt was broken off the door. The door leaving the room is to the outside of the property. Told the clerk checking us in, seemed put out to move us to a room that actually locked. Gathered our stuff went to the clerk to get a new room. It seemed he was hanging out with his creeper friends instead of working. Left the place and went home. Will be asking for our money back. This place is a no go.
Stayed 1 night in Feb 2024
Response from FRONTDESKMAN on Feb 3, 2024
THIS IS THE FRONT DESK AGENT THAT CHECKED THESE GUESTS IN & WHAT IS SAID HERE BY THIS GUEST IS A TOTAL LIE. I WAS MORE THAN HAPPY TO PUT THEM IN A DIFFERENT ROOM AND AS FOR THE DEADBOLT BEING BROKEN OFF THE DOOR, WHEN THESE GUEST LEFT, I WENT AND CHECKED TO SEE ABOUT THAT SAID DEADBOLT & THAT DEADBOLT WAS SECURLY FASTENED TO THE DOOR TO THAT ROOM AND BOTH DEADBOLTS TO THE DOOR AND THE ONE YOU CAN SECURE FROM INSIDE THE ROOM IS WORKING PROPERLY. ANOTHER LIE FROM THESE GUESTS. AND AS FOR ME4 HANGING AROUND SOME "CREEPER FRIENDS," THAT IS ANOTHER TOTAL LIE. WHEN SHE CAME IN TO GIVE ME THE KEYS FOR THE ROOM, I WAS CHECKING SOME GUESTS INTO THEIR ROOM. I ENJOY VISITING WITH THE GUESTS AS THEY CHECK IN AS I DID WITH THIS GUEST. THESE GUESTS JUST SAW THE ROOM, DIDN'T LIKE IT AND MADE UP LIES JUST TO GET A REFUND. AT OUR HOTEL IT IS PERFECTLY SAFE AS WE HAVE HAD NO PROBLEMS AS THE POLICE PATROL AROUND THE STRIP MALL HERE WE ARE LOCATED FREQUENTLY. WE HAVE HAD NO PROBLEMS WITH THEFTS OR MUGGINGS OR ANYTHING ELSE. AND I DO NOT ASSOCIATE WITH ANY "CREEPY FRIENDS!" BUT THESE ARE TOTAL LIES THAT THESE PEOPLE MADE UP JUST CAUSE THEY DIDN'T LIKE THE ROOM & WANTED A REFUND. WE ARE A TOTALLY SAFE HOTEL!!!

8/10 Good

Bridget

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is conveniently located off of the freeway and near many shops, stores and restaurants. Clean rooms with no frills. Has everything you need for your stay. It’s not a resort or a plush hotel. The rates reflect what you’re getting. I would stay again.
Stayed 1 night in Jan 2024
Response from Sunny on Feb 26, 2024
Bridget, We're thrilled you enjoyed our convenient location, clean rooms, and comprehensive amenities; your understanding of our value proposition is much appreciated. We can't wait to welcome you back for another stay!

6/10 Okay

Matina

Stayed 4 nights in Jan 2024
Response from Sunny on Mar 22, 2024
Thank you for staying with us, Matina.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Have been to the hotel several times traveling home from CA, would reccomed especially the value for cost. I am on a widows pension and will be staying again at this property
Stayed 1 night in Jan 2024
Response from Sunny on Feb 1, 2024
Patricia, Thank you for being a valued guest at our hotel and for your recommendation. We're honored to have you as a repeat guest, and we're pleased to know that you find value in our accommodations, especially considering your budget. Your loyalty is appreciated, and we look forward to welcoming you back on your future travels. If there's anything specific you enjoy or if there are ways we can further enhance your stay, feel free to let us know. Safe travels!

10/10 Excellent

Corry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sunny on Jan 23, 2024
Corry, Thanks for staying with us.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Sunny on Jan 23, 2024
Kevin, Thanks for staying with us.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good bed and quiet. But just warm water
Stayed 2 nights in Jan 2024
Response from Sunny on Jan 23, 2024
John, We value your business and appreciate your feedback. Thank you.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
By far the best stay I have had in St. George!
Stayed 1 night in Jan 2024
Response from Sunny on Jan 23, 2024
Jennifer, Wonderful to hear that you enjoyed your stay. Thank you for your feedback and hope to see you again soon!

10/10 Excellent

Federico

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sunny on Jan 23, 2024
Federico, Thank you for staying with us.

10/10 Excellent

Maile

Stayed 3 nights in Dec 2023
Response from Sunny on Dec 31, 2023
Maile, Thank you for staying with us.

8/10 Good

Rocky

Liked: Cleanliness, staff & service, room comfort
Very clean a little dated but comfortable.
Stayed 1 night in Oct 2023
Response from Sunny on Dec 31, 2023
Rocky, Thank you for your valued feedback. We appreciate you letting us know and we are fixing the issue. We hope you will consider visiting us again so we make your stay better than the last.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sunny on Dec 11, 2023
Thank you for staying with us.

10/10 Excellent

Cody

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in is easy, everyone at the desk is always nice, convenient location for dining and shopping. It is clean and exactly what I expect for what I pay. Thank you!
Stayed 1 night in Nov 2023
Response from Sunny on Nov 30, 2023
Cody, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next Visit. Until then, we’re here if you need anything.

2/10 Terrible

Charles

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was pretty below average. Sleep was difficult because the guests and traffic were very noisy. Best thing I can say was the check in girl was nice and the area within walking distance had nice shops and selections for eating.
Stayed 1 night in Nov 2023
Response from Guest Relations on Nov 23, 2023
Dear Charles,Thank you so much for your comments. We're sorry to hear that you didn't have a good experience with us, and we apologize for any disappointment in the upkeep of our accommodations. Our team is dedicated to making effective changes, so we will be sure to discuss your comments internally and make changes where necessary. Please consider giving us another chance soon.

10/10 Excellent

Dario angel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice
Stayed 1 night in Nov 2023
Response from Sunny on Nov 30, 2023
Dario, Wonderful to hear that you enjoyed your stay. Thank you for your feedback and hope to see you again soon!

6/10 Okay

emilie

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Sunny on Nov 30, 2023
Thank you for staying with us.

8/10 Good

JAMES

Stayed 1 night in Nov 2023
Response from Sunny on Dec 11, 2023
James, Thank you for staying with us.

6/10 Okay

Scott

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sunny on Nov 30, 2023
Thank you for staying with us.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Basic room, clean. Breakfast included, always a plus!
Stayed 1 night in Nov 2023
Response from Sunny on Nov 11, 2023
Dear Guest, We're glad you appreciated our clean accommodations and enjoyed the added convenience of our included breakfast. Thank you for choosing us, and we hope to welcome you back in the future!

8/10 Good

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and spacious. We felt safe at this location. The staff were nice and helpful. I will stay at this location again.
Stayed 3 nights in Nov 2023
Response from Sunny on Nov 11, 2023
Teresa, We're thrilled to hear you had a positive experience with our clean, spacious rooms, and felt safe. Thank you for your kind words, and we look forward to welcoming you back on your next stay!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Sunny on Nov 11, 2023
Thank you.

10/10 Excellent

WAYNE

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was comfortable & check in & out was quick Would stay here again.
Stayed 1 night in Oct 2023
Response from Sunny on Nov 2, 2023
Wayne, Thank you for giving us a try and glad you had good experience. It’s always great to see such nice compliments coming in. Hope to see you soon.

8/10 Good

lorin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sunny on Nov 2, 2023
Thank you for staying with us.

8/10 Good

Ky

Stayed 1 night in Oct 2023
Response from Sunny on Nov 30, 2023
Thank you for staying with us.