Lobby

Reviews of Comfort Suites St George - University Area

2.5 out of 5
Comfort Suites St George - University Area
175 North 1000 East, St. George, UT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 681 out of 1000 reviews" "
Rating 8 - Good. 210 out of 1000 reviews" "
Rating 6 - Okay. 55 out of 1000 reviews" "
Rating 4 - Poor. 26 out of 1000 reviews" "
Rating 2 - Terrible. 28 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was easy to check in. Room was nice and clean.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 22, 2024
Dear Amanda,Thank you for the excellent rating! We're delighted to hear that your check-in process was smooth and that you found your room nice and clean. Providing a seamless and comfortable experience for our guests is our top priority, and we're thrilled that we met your expectations. We appreciate your feedback and hope to welcome you back again soon for another enjoyable stay!Sincerely, Hotel Manager

4/10 Poor

Natalie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We found a zit patch in our sheets from a previous person staying which means our sheets likely didn’t get changed. Also we woke up to loud dripping water at 6 a.m. and there was brown water leaking from the ceiling in the bathroom. I was told because I booked through Expedia they couldn’t help me. Breakfast was gross with cold eggs. I would not stay here again.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Dear Natalie,We sincerely apologize for the unacceptable experience you had during your stay. It is deeply concerning to hear about the cleanliness issues with your sheets and the maintenance problems with the leaking ceiling. Your experience with breakfast also falls far below our standards, and we apologize for the cold eggs. Your feedback is invaluable, and we will address these issues with our team to ensure improvements are made. Please accept our sincerest apologies for the inconvenience you experienced, and we understand your decision not to stay with us again. Sincerely, Hotel Manager

10/10 Excellent

Suzanne

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room. Very nice to have a little divider between the bed and sitting area. The bed was very comfortable and i loved the pillows.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 19, 2024
Dear Suzanne,Thank you for your perfect rating and kind words! We're thrilled to hear that you enjoyed your room and found the little divider between the bed and sitting area to be a nice touch. Providing comfortable accommodations is important to us, and we're delighted that you found the bed and pillows to your liking. We appreciate your feedback and hope to welcome you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 12, 2024
Dear Karen,Thank you for your perfect rating and wonderful feedback! We're delighted to hear that everything was perfect during your stay with us. Your satisfaction is our top priority, and we're thrilled that we could provide you with an exceptional experience. We hope to have the pleasure of welcoming you back for another perfect stay in the future!Sincerely, Hotel Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
pool
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 11, 2024
Dear David,Thank you for your feedback. We're glad to hear that you enjoyed the pool during your stay. If there are any specific areas where we can improve to enhance your experience and raise your rating to 5 out of 5, please let us know. We appreciate your input and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Meagan

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time!
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Meagan,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you had a great time during your stay with us. Your satisfaction is our top priority, and we're delighted that we could contribute to a memorable experience. We appreciate your review and look forward to welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located with easy access to freeway and other major roads and services. Good free breakfast. Nice rooms.
Stayed 5 nights in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Amanda,Thank you for your feedback! We're glad to hear that you found our hotel conveniently located with easy access to major roads and services. We're also pleased that you enjoyed our complimentary breakfast and found the rooms nice. Your satisfaction is important to us, and we appreciate your review. We hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean newer hotel. The room was spacious and nice
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Christopher,Thank you for your perfect rating and positive feedback! We're delighted to hear that you enjoyed your stay at our hotel and found it to be nice, clean, and spacious. Providing a comfortable and pleasant experience for our guests is important to us, and we're glad we could meet your expectations. We appreciate your review and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

6/10 Okay

leon, bakersfield

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Leon,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 6, 2024
Dear Debbie,Thank you for your perfect rating! We're thrilled to hear that you found our hotel nice. We strive to provide a comfortable and enjoyable experience for all our guests, and we're delighted that we met your expectations. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

8/10 Good

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are vary spacious. A bit dated feeling but the comfort was worth it. Great location to restaurants and the freeway
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 5, 2024
Dear Ruben,Thank you for your feedback. We're glad to hear that you found our rooms spacious and comfortable, despite feeling a bit dated. Providing a cozy and accommodating environment is important to us, and we're delighted that you enjoyed your stay overall. We're also pleased to know that our location near restaurants and the freeway was convenient for you. Your satisfaction is our priority, and we appreciate your positive comments. We hope to welcome you back for another comfortable stay in the future. Sincerely, Hotel Manager

6/10 Okay

Karina

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The front desk staff was excellent; they were very helpful and friendly. The bathroom was not cleaned very well. The toilet had “spillage” from previous guests running down the outside down to the floor. The shower still had hair in the drain which I had to remove. It appeared to be sprayed down for cleaning. Breakfast was basic DIY cereal, bagel, toast or eggs and sausage with mini waffle machines. The staff starts cleaning up/ turning over chairs around you right at 9:30 and sits near you so you feel pressure to eat quickly and leave even though you served yourself before 9:30.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 5, 2024
Dear Karina,Thank you for sharing your experience with us. We're pleased to hear that you found our front desk staff excellent and helpful. However, we sincerely apologize for the cleanliness issues you encountered in your bathroom. Your feedback will be addressed with our housekeeping team to ensure that our standards are consistently met. Regarding breakfast, we apologize for any inconvenience caused by the pressure to eat quickly and leave. Your feedback will be shared with our breakfast staff to improve our service. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have an excellent breakfast
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 5, 2024
Dear Susan,Thank you for your stay. We're thrilled to hear that you enjoyed our breakfast offerings! Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager

10/10 Excellent

Vikash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay. Large room with refrigerator , coffee maker and microwave. Everything is just amazing. 10/10
Stayed 5 nights in Mar 2024
Response from Hotel Manager on Apr 4, 2024
Dear Vikash,Thank you very much for the stay and the fantastic sharing. We're thrilled to hear that you had a wonderful stay with us! Providing spacious and well-equipped rooms for our guests is important to us, and we're delighted that you found everything to be amazing. Your satisfaction is our top priority, and we're grateful for your glowing review and perfect rating. We look forward to welcoming you back again in the future for another fantastic stay.Sincerely, Hotel Manager

10/10 Excellent

Tara

Traveled with family
Liked: Property conditions & facilities
It was a very nice hotel. The continental breakfast was adequate.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 4, 2024
Dear Tara,We're glad to hear that you enjoyed your stay at our hotel and found it to be very nice. Thank you for your feedback regarding the continental breakfast. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely, Hotel Manager

10/10 Excellent

Aaron, New York

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 23, 2024
Dear Aaron,Thank you for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel & staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Hotel Manager

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 3, 2024
Dear Rodrigo,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Vicheka

Traveled with family and small children
Disliked: Cleanliness
We’ve stayed at this comfort inn before and our stay was a very different experience. Our room had the previous occupants underwear in the drawer which was pretty gross. When we asked for them to remove it, no one came until we asked again the next day. Our bathroom light was flickering which we asked them to address and they said they would come back to fix it and they never did. The pool was not clean and had dirty cups and a head band in it. The water pressure in the shower was very weak. The water fountain in the gym was not working and no water was accommodated in it. We requested a pack and play the night before and they said they reserved one for us in our room, when we came the next day, they not only had not put one in the room, but said they won’t have one for us because they’ve given them all away to other guests.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Vicheka,We're deeply sorry to hear about the multiple issues you encountered during your recent stay with us. Your experience is certainly not reflective of the standard of service and cleanliness we strive to provide to our guests. Please know that your feedback has been shared with our team, and we will take immediate action to address these issues and prevent similar occurrences in the future. We truly value your feedback as it helps us to improve and provide better experiences for our guests.Sincerely, Hotel Manager

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience, awesome staff and super convenient to everything food or activity. Would stay again!
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Jenny,Thank you for the wonderful review of your stay at our hotel. We're thrilled to hear that you had a great experience during your stay with us! Providing excellent service and convenience to our guests is our priority, and we're glad that our staff and location met your expectations. We appreciate your kind words and your recommendation, and we look forward to welcoming you back again in the future for another fantastic stay!Sincerely, Hotel Manager

10/10 Excellent

John

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 19, 2024
Dear John,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel & staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating will motivate us to improve our hospitality. I hope to see you again soon!!! Regards, Hotel Manager

10/10 Excellent

Chad

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed a week. The free hot breakfast was great, as was the pool for the kids to play in. Location was walkable to some good food restaurants and downtown.
Stayed 6 nights in Mar 2024
Response from Hotel Manager on Mar 28, 2024
Dear Chad,Thank you for sharing your positive experience with us. We're thrilled to hear that you enjoyed your week-long stay at our hotel. It's fantastic to know that you found our free hot breakfast to be great and that the pool provided entertainment for your kids. Additionally, we're glad that our convenient location allowed you to explore nearby restaurants and downtown areas. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Brad or Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I only wish they had a pool or larger outside sitting area.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Guest,Thank you for choosing to stay with us and for taking the time to leave your positive feedback! We're delighted to hear that you enjoyed your experience overall and appreciate your 5-star rating. We value your suggestion regarding additional amenities like a pool or a larger outdoor sitting area and will consider it for future improvements. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice and updated (King Jr. Suite). Very convenient location
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Lisa,We're thrilled to hear that you enjoyed your stay in our King Jr. Suite and found the room to be very nice and updated. Additionally, we're glad that you found our location convenient for your needs. Providing comfortable accommodations and a convenient location is important to us, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

6/10 Okay

jason

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Overall the property was nice. Room was good sized and had a lot of power plugs and lights. You can tell it was a pretty decent hotel but has not been kept up well. The elevator was dirty and the room wasn’t very clean. TV remote control was crusted with food and there were a lot of dirty and grime making some of the white paint nasty. Hair in on bathroom floor and the toilet really didn't get a cleaning before we arrived. Overall a nice place, breakfast was minimal but the staff were pleasant. If they improved the cleaning the hotel would be pretty good all the way around.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Jason,Thank you for your detailed feedback. We're glad you appreciated the spacious room and amenities. However, we apologize for the cleanliness issues you encountered, including the dirty elevator and room. Your comments are noted, and we'll address them promptly to ensure a better experience for our guests. We appreciate your input and hope to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

4/10 Poor

Travis

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cleanliness was not great.
Stayed 6 nights in Mar 2024
Response from Hotel Manager on Mar 24, 2024
Dear Travis,We apologize for the cleanliness issues you encountered during your stay. Your feedback is valuable, and we will address this promptly to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 Excellent

Eve

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 8, 2024
Dear Eve,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

Justino

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality accommodations.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Justino,Thank you for your 5-star review! We're delighted to hear that you found our accommodations to be of high quality. Providing a comfortable and enjoyable stay for our guests is our top priority. We appreciate your feedback and look forward to hosting you again in the future!Sincerely, Hotel Manager

10/10 Excellent

Kara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel was everything as promised and great rooms with comfortable beds. When tipping isn’t included and a common courtesy, I was shocked to find my $5 bill stayed lonely in the tip jar throughout breakfast-yes I checked since that is how I make an income. If I had $50 bill I would have tipped the cute lady cleaning up and making sure everything was stocked for the customers to have a hot breakfast. I hope the upcoming and ongoing customers find enough kindness to leave a hard earned $1 in the tip jar!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 17, 2024
Dear Kara,Thank you for your feedback and for acknowledging the great rooms and comfortable beds at our motel. We appreciate your kind words about our breakfast staff and their efforts to ensure a pleasant dining experience. Your mention of tipping is duly noted, and we strive to create an environment where all contributions are appreciated. We'll certainly share your feedback with our team to ensure that our hardworking staff members receive the recognition they deserve. We hope to welcome you back soon!Sincerely, Hotel Manager

8/10 Good

Floyd

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 5, 2024
Dear Floyd,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager

10/10 Excellent

Joei

Liked: Cleanliness, staff & service, property conditions & facilities
I always enjoy my stays here. The rooms are always clean and the staff is friendly
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 14, 2024
Dear Joei,Thank you for your fantastic 5 out of 5 rating! We're thrilled to hear that you always enjoy your stays with us. It's wonderful to know that you find our rooms consistently clean and our staff friendly. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay in the future! Sincerely, Hotel Manager

10/10 Excellent

Brian

Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Brian,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

6/10 Okay

Vickie

Traveled with family
Liked: Cleanliness
It was just an average stay. The beds were very uncomfortable. Breakfast was good. Parking was very convenient.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 12, 2024
Dear Vickie Thank you for your feedback. We're glad you found the breakfast enjoyable and appreciated the convenience of our parking. However, we apologize for any discomfort you experienced with the beds. Your input is valuable, and we'll use it to improve our accommodations for future guests.Sincerely, Hotel Manager

10/10 Excellent

Demetri

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every time we come and it’s a very safe, reliable, and convenient place to stay
Response from Hotel Manager on Mar 1, 2024
Dear Demetri,Thank you for your continued loyalty and perfect rating! We're thrilled to hear that you find our hotel to be a safe, reliable, and convenient choice every time you visit. Your satisfaction and comfort are important to us, and we appreciate your ongoing trust in us. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

6/10 Okay

Brad

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities
Breakfast was the same thing every day. Staff was not present to replenish things then they were empty. No trashes were emptied. No one was cleaning tables.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 27, 2024
Dear Brad,We regret to hear about your disappointing breakfast experience. It's essential for our staff to maintain the breakfast area adequately stocked and clean, and we apologize for falling short of this standard during your stay. Your feedback is valuable, and we will address these issues with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

4/10 Poor

Brent

Room could of been cleaner. Food crumbs on the couch and the top door hinge on the entry door was leaking oil from a recent lubrication. Bed duvet had a yellow stain on it. Ewwww
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 27, 2024
Dear Brent,We sincerely apologize for the cleanliness issues you encountered during your stay. It's unacceptable that your room wasn't up to our standards, with food crumbs on the couch, an issue with the entry door hinge, and a stained bed duvet. Your feedback is valuable, and we'll address these concerns with our housekeeping team to ensure a more thorough and meticulous cleaning process moving forward. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms and great location!
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Dear Kim,Thank you for your positive review! We're glad to hear that you enjoyed our rooms and found our location convenient. We hope to welcome you back again in the future!Sincerely, Hotel Manager

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was super friendly and we enjoyed how spacious the rooms were with plenty of seating.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Dear Leanne,Thank you for your perfect rating and wonderful feedback! We're delighted to hear that you found our front desk staff super friendly and that you enjoyed the spaciousness and ample seating in our rooms. Providing a comfortable and welcoming experience for our guests is always our priority. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Jennifer

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my weekend stay here! Parking was super easy and there was always good parking spots. There’s a ton of food options around, area was great. Glad to know I have a spot to come out to if I’m ever in the area again. Noise wasn’t too bad you can hear very little overall it was quiet. Breakfast was good we only got it one of the days we were there but there is a good variety to choose from. Room was clean and beds are comfortable. You definitely don’t feel trapped in the room as there’s lots of space.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Jennifer,Thank you for your positive feedback and perfect 5 out of 5 rating! We're thrilled to hear that you enjoyed your weekend stay with us and found our parking convenient, with plenty of good spots available. It's great to know that you appreciated the variety of food options in the area and that you found our location convenient. We're delighted that you found your room clean, beds comfortable, and enjoyed the spaciousness of the accommodations. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're glad we could meet your expectations. We appreciate your feedback and hope to welcome you back for another wonderful stay in the future! Sincerely, Hotel Manager

10/10 Excellent

Leighton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 17, 2024
Dear Leighton, Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating will motivate us to improve our hospitality. I hope to see you again soon!!! Regards, Hotel Manager

10/10 Excellent

Glenn

Liked: Staff & service, property conditions & facilities
Hot water slow
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 16, 2024
Dear Glenn,Thank you for your perfect rating. We appreciate your feedback about the slow hot water, and we apologize for any inconvenience this may have caused. Your comment will be shared with our maintenance team to address and improve this issue. We value your input and hope to welcome you back for a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Toni

Liked: Cleanliness
Okay
Response from Hotel Manager on Feb 6, 2024
Dear Toni,Thank you for your perfect rating! We're glad to hear that your stay was okay. If there's anything specific that we can do to improve and earn a higher rating next time, please feel free to let us know. We appreciate your support and hope to have the opportunity to welcome you back again in the future for an even better experience!Sincerely, Hotel Manager

8/10 Good

Tony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been a great place to stay, clean, well kept, good breakfast.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 26, 2024
Dear Tony,Thank you for your positive feedback and the 4 out of 5 rating. We're glad to hear that you found our place clean and well-kept and enjoyed the breakfast. We appreciate your stay and hope to welcome you again in the future!Sincerely, Hotel Manager

10/10 Excellent

SALVATORE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 25, 2024
Dear SALVATORE,It is a great delight to see 10/10-star feedback.I hope that you had a marvelous and awesome stay.Our team is very overwhelmed by the rating.It is a privilege to host guests like you.I await your next visit.Sincerely, Hotel Manager

10/10 Excellent

Marie

Traveled with family and small children
Liked: Amenities
Have stayed here several times. Close to lots of eating places. Clean & hot tub was amazing!
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 20, 2024
Dear Marie,Thank you for your loyalty and the perfect rating! We're thrilled to hear that you've enjoyed your stays with us and that our location, cleanliness, and hot tub have met your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back soon! Sincerely, Hotel Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 18, 2024
Dear David,Thank you for the perfect 10 out of 10 rating! We're thrilled to hear that you had a positive experience. We appreciate your feedback and look forward to hosting you again!Sincerely, Hotel Manager

8/10 Good

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our only complaints were hair still in the tub and a hamburger left in the fridge
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 18, 2024
Dear Terry,Thank you for your feedback and for rating your stay. We apologize for the oversight with the cleanliness of the tub and the leftover item in the fridge. Please be assured that we will address these issues with our housekeeping team to ensure a more thorough check before guests arrive. We appreciate your understanding and hope to have the opportunity to improve your experience on a future visit.Sincerely, Hotel Manager

4/10 Poor

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not the best experience
There was a baseball team that was directly above us and they were up throwing bouncing balls as well as beating on each other's doors for a while. Not able to use the hot tub as the team was using the hot tub. Back ache due to the beds. We've stayed here the last 3-4 times that we've been here but we'll try somewhere else next time.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 17, 2024
Dear Sherri,We apologize for the inconvenience you experienced during your stay. It's regrettable that the noise from the baseball team affected your comfort, and we understand the frustration with not being able to use the hot tub. We appreciate your loyalty in choosing our hotel and sincerely apologize for falling short of your expectations this time. Your feedback is valuable, and we'll take the necessary steps to address the issues mentioned. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Justin,Thank you for the fantastic 5 out of 5 rating! We're delighted to hear that you had a great experience. We appreciate your positive feedback and look forward to welcoming you back for another great visit in the future!Sincerely, Hotel Manager

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an affordable, clean, comfortable place to stay. The hot tub was delightful. Tbe rooms are large and the furnishings are new and perfect for the space.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Karen,Thank you for the perfect rating and positive feedback! We're delighted to hear that you found the hotel affordable, clean, and comfortable. It's great that you enjoyed the delightful hot tub and the spacious rooms with new furnishings. If there's anything specific you like or if there's anything we can do to make your future even better, please let us know. We appreciate your review and look forward to serving you again for another wonderful experience!Sincerely, Hotel Manager

8/10 Good

Eric

Traveled with family
Liked: Staff & service, property conditions & facilities
Clean, affordable, and nice for the price.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Eric,We're pleased to hear that you found our accommodations clean, affordable, and good value for the price. If there are any specific areas where we can further enhance your experience, please let us know. Thank you for your positive feedback, and we look forward to welcoming you back in the future!Sincerely, Hotel Manager