Ratings based on 123 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
95% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Grand Falls, NL

Decent chain hotel

Posted Jun 13, 2015
Friendly desk staff. Decent hotel with basic room - clean enough. Could use some updating throughout the hotel. Not luxurious but good enough for basic hotel stay.
Comment from Hotel Management
Jun 15, 2015 by Norman V, Hotel Management
Dear WH: Thank you for your comments, they are always appreciated. We are glad to hear you found our Team members friendly and your accomodations clean and comfortable. We look forward to your next visit. Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Riverview, NB

Nice hotel near college campus

Posted May 29, 2015
Pros: Convenient location
Cons: Clean furniture and ventilation system.
Location: Was not there long enough to see local area.
Convenient location for local college and near airport. Older hotel with nice renovations. Cleaning of furniture in rooms has not been done as there were stains on the chairs and ottoman. Ventilation supply was very dirty. The bed was wonderfully comfortable for my short stay.
Comment from Hotel Management
Jun 2, 2015 by Norman V., Hotel Management
Dear Candice: Thank you for your comments, they are always appreciated. We are sorry to hear the cleanliness of the furniture was not up to our own standards, this will certainely be reviewed with our Executive Housekeepr. We are glad to you hear you have noticed some updates to the hotel and that you enjoyed your sleep. Thank you once again and we look forward to your next visit. Regards, Norman V.
4 out of 5
Recommended
for Everyone
by A verified traveler from Corner Brook

It was a pleasure trip

Posted May 26, 2015
Pros: Room was large, and bed comfortable. Didn't like the split bathroom with the sink on one side and the toilet and tub on the other, very small.
Cons: Have stayed on the 4 & 5th floors before in the executive rooms and the bathrooms are spacious as all should be.
Only stayed one night, was comfortable but the split bathroom we didn't like. The room with the bathroom and toilet was extremely small and no room to move around. Should be like the bathroom on the executive floor if not as big but just as spacious.
Comment from Hotel Management
May 29, 2015 by Norman, Hotel Management
Dear The Corner Brook: Thank you for your comments, they are always appreciated. We are glad to hear you have enjoyed in the past, our newer Executive Floors, which are 36 sq ft larger than our standard rooms. The standard accomodations you have experienced, were built in the 1960 era, with a European style washroom. We look forward to your next visit. regards, Norman
2 out of 5
by A verified traveler

No water, no customer service

Posted May 9, 2015
arrived at 11:30pm to find out that there was no water for 3 hours. The night manager said that he didn't know about it until he arrived but no alternative measures were taken. Glad I didn't need to use the washroom or have a shower. Next morning another guest said that her bathroom flooded. The desk clerk asked her if there was a flood issue that needed to be taken care of immediately. She replied that she cleaned it up and all he said was that he would notify maintenance! No thank you, offer of compensation to her or anybody. This management does not deserve work at a Holiday Inn!
Comment from Hotel Management
May 9, 2015 by Norman V., Hotel Management
Dear Guest: Thank you for your comments, they are always appreciated. It was unfortunate we had to replace the main pressure reducing valve into the hotel, as this was something that was required. We conducted the work at midnight, as to try to reduce the impact on our valued guests. We are truly sorry for your experience. regards, Norman V.
4 out of 5
Recommended
for Everyone
by A verified traveler from calgary, Alberta

Close to everything

Posted May 1, 2015
Pros: The cleaniness and friendly helpful staff. From the front dest to housekeeping and even the maintenance guys
Cons: Bigger bathroom, and coffee machine didnt produce hot coffee
Location: Downtown Airport, Pippy Park, Mun and MI
Spent 8 very comfortable nights. All staff polite and helpful. Even with SciFi on The Rock Event staff and room cleanliness always 100% Little disappointed with Marios breakfast, knowing how tasty their lunches and dinners are. Little extras provided by the housekeeping ladies was greatly appreciated. Will certainly return, looking forward to the new workout fascilities and pool. Thank you again for a wonderful stay
4 out of 5
Recommended
for Everyone
by A verified traveler

Good stay, very clean

Posted Apr 11, 2015
Pros: Clean, and comfortable.
Cons: The breakfast coupon - chose to pay extra for it with my room cost to have breakfast included (about $20); I only got $20 OFF cost of breakfast - lame
Location: We visited with friends and went out to eat.
I had a good stay at this hotel - the room was very clean and hotel staff were nice. I was not particularly pleased to learn that when I 'added breakfast' to my stay when booking, which added about $15/$20 to my room cost, that I was actually just going to get a coupon for $20 off the cost of whatever I had for breakfast...
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Great weekend.

Posted Mar 27, 2015 on Hotels
Wonderful stay. One comment the rooms need more plug-ins. In this day of technology everyone has need to plug phones, laptops, readers etc. in.
Comment from Hotel Management
Jun 6, 2015 by Norman, Hotel Management
Dear Traveller: Thank you for your comments, they are always appreciated. We are glad to hear you had a wonderful stay at our hotel and we will certainley look to see how we can adapt better access to your electrical requirements. We look forward to your next visit.
4 out of 5
Recommended
for Families
by Wade from Clarenville

Relaxing Night

Posted Mar 25, 2015 on Hotels
Very relaxing and enjoyable. I was not impressed with East Side Mario's, received very poor service for the one meal I had there; went elsewhere for my meals after that experience. Will definitely stay at the hotel again but will dine elsewhere.
Comment from Hotel Management
May 30, 2015 by Norman, Hotel Management
Dear Wade: Thank you for your comments, they are always appreciated. We are glad to hear your found your accomodatins relaxing and enjoyable but sad to hear you did not enjoy our East Side Mario's restaurant. We look forward to your next visit and trust we can find something on our menu for you to enjoy.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and comfortable

Posted Mar 25, 2015
Motel was very clean and comfortable. Staff was extremely pleasant and helpful. I look forward to my next stay at this holiday inn!!
Comment from Hotel Management
Mar 26, 2015 by Norman V., Hotel Management
Dear Traveller: Thank you for your comments, they are always appreciated. We are glad to hear you found your accomodations clean and comfortable and received pleasing service from our Team members. We do look forward to your next visit. Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Mar 17, 2015
Pros: everything
Location: location was perfect for what we had to do
Excellent , it has been quite awhile since I stayed there, but it was excellent. would reccomend it to anyone. hope to stay there again sometime soon.
Comment from Hotel Management
Mar 19, 2015 by Norman V., Hotel Management
Dear Lew: Thank you for your comments, they are always appreciated. We are thrilled to have you back and that you enjoyed your stay. We do look forward to your next visit and trust it can just as pleaseing as this stay was. regards, Norman V.