Ratings based on 235 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
93% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Fredercton NB

Hotel just ok restaurant great

Posted Nov 22, 2014
Well located Hotel needed some sprucing up in halls and parking garage Beds very comfortable, heating out dated, few marks on the carpet but clean and the restaurant was Aplus Staff were great I would stay there again
Comment from Hotel Management
Nov 26, 2014
Thank You for taking the time to write a review on Expedia on our Hotel. we are in the process of getting the carpets in the Hallways replaced. In early 2015 our Hotel will be going through a full renovation. We hope to see you again then. Staff & Management.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NL

Beautiful view of the waterfront

Posted Nov 10, 2014
Pros: the view of the water front
Cons: A refrigerator in the room or an ice machine on every floor. We were not told that we would need a reservation for the restaurant for dinner.
Location: a lot of little stores near by
An enjoyable weekend and would certainly stay there again.
Comment from Hotel Management
Nov 22, 2014
Thank You for taking the time to write a comment. We are hoping in the new year when we get out renovations that we will have a fridge in all the rooms. Management & Staff.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver, BC

Great location, friendly and helpful staff

Posted Nov 8, 2014
Pros: Friendly staff and great location
I arrived 10 minutes after the restaurant closed but the hotel staff recommended I just 'pop in' and see if they could make me dinner. Not only did they let me order room service, they let me sit and enjoy a pint of local beer at the bar while waiting for my meal. The front desk staff was also very helpful in providing me directions, recommendations for tours, offering to reserve taxis without my asking etc. The room was spacious and clean. The hallways could use a facelift but otherwise, my 5 nights there were very comfortable.
Comment from Hotel Management
Nov 22, 2014
Thank You for taking the time to write a review. We try to make every guests stay enjoyable. Management & Staff.
3 out of 5
by A verified traveler

Overlooks harbor.

Posted Nov 4, 2014
Pros: The restaurant, the food was very good.
Cons: Queen beds instead of doubles.
Location: Great views of the harbor close to down town.
I was disappointed with the cleanliness of the rooms. The noise from one of the elevators going up & down sounded like someone banging with a hammer 2 rooms away. We did manage to mask most of the noise by running the hot/cold fan on high and the elevator was not used very often after 1 am. The hotel staff did move us when we mentioned the room cleanliness to the only other vacant room so we put up with the noise in the cleaner room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location close to downtown

Posted Nov 1, 2014
Very clean, great location within walking distance of great downtown shopping and restaurants pleasant staff ample parking
Comment from Hotel Management
Nov 4, 2014
Thank you for your comments. We hope to see you again in the future Staff & Management
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Halifax, NS

Excellent location

Posted Oct 26, 2014
Awesome view of the harbor, Narrows and Signal Hill/Cabot Tower. Close to everything and very nice staff.
Comment from Hotel Management
Oct 29, 2014
Thank You for your positive review. We hope to see you again Management & Staff
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to downtown.

Posted Oct 21, 2014
Great location close to downtown shopping, restaurants and bars. Very friendly and helpful staff. They Let me store a box of perishable food items in their freezer during my two night stay free of charge.
Comment from Hotel Management
Oct 29, 2014
Thank You for taking the time to write a review. We try to make every guests stay as pleasant as possible. Staff & Management
3 out of 5
by A verified traveler

Close to waterfront

Posted Oct 20, 2014
Just ok nothing special .. really should think about offering a continatal breakfast, and not charging $2.00 for water in turn room.
Comment from Hotel Management
Oct 25, 2014
Thank You for taking the time to write a comment. In regards to the continental breakfast we do not own the restaurants on site so there is no way that we would be able to offer it. Staff & Management Quality Hotel
3 out of 5
Recommended
for Couples
by A verified travelerfrom Alberta

Good location but showing it's age

Posted Oct 18, 2014
Pros: The restaurant and the location.
Cons: In general all carpets need replacing.
Location: Very close to the harbour and the downtown shopping area. It is a short drive to several tourist destinations.
We liked the location close to Water Street and Duckworth Street and just about all shopping is within walking distance. The hotel is getting rundown, large stains in hallways and a generally musty smell. The underground parkade is a nice touch but the stalls are very narrow and hard to get into. The restaurant offers a buffet breakfast on days when there are tours booked at the hotel.The restaurant had great service and a nice variety of items including local items. The wireless internet was good.
Comment from Hotel Management
Oct 22, 2014
Thank You for your comments. Our Hotel will be going through a full renovation in early 2015 Management & Staff
4 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Comfortable hotel, great location

Posted Oct 10, 2014
Pros: Comfortable rooms, great location, excellent view of the Harbour from the retaurant
Very comfortable stay, staff friendly & efficient. I only stayed one night but it was a good experience.
Comment from Hotel Management
Oct 12, 2014
Thank You for taking the time to fill out our online survey. We are glad that you enjoyed you stay at The Quality Hotel St. John's. We hope to see you again Management & Staff The Quality Hotel