On the beach, beach towels, scuba diving, snorkeling
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Reviews of Bird Rock Beach Hotel

3.5 out of 5
Bird Rock Beach Hotel
South Pelican Drive, P.O. Box 227, Basseterre, St. Kitts

Reviews

6.6
Rating 10 - Excellent. 33 out of 277 reviews" "
Rating 8 - Good. 92 out of 277 reviews" "
Rating 6 - Okay. 79 out of 277 reviews" "
Rating 4 - Poor. 44 out of 277 reviews" "
Rating 2 - Terrible. 29 out of 277 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very nice place for the price, I truly would recommend it. My only thing is that the room should have a small fridge to keep a drink or water cool and a hot water pot if you want a hot tea or coffee.
Stayed 5 nights in Apr 2024

2/10 Terrible

Shane

Disliked: Staff & service, amenities, property conditions & facilities
The online pics looked acceptable. I didn’t expect a 5 star experience. I would be here 1 night before I moved to my resort for 7 days. I booked the room for one night at $106. The website said there were a few room avai. I reserved one immediately. I thought thats a good sign. It’s at the end of road & people are selling bbq chicken from their garage. The attendant was nice & took my luggage to my room. I gave him a very generous tip. The room was basic and I knew that when I booked it. The a/c works very well. The bed isn’t comfy, front door will not close completely & there is a makeshift lock that has been added. I carried a piece of luggage w all of my valuables to the beach. The internet is terrible. Im sitting on a bench by the office to get internet. Nowhere to get soft drinks or water and no markets near. I’m ready to get to my resort tomorrow. I was hoping to get a bit of local hospitality here. I’m disappointed and thirsty. Chickens are loose everywhere on the property.
Stayed 1 night in Apr 2024

4/10 Poor

Satyajit

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Flush dosen't work. Wifi didn't work at all. Nobody to help with the bags. Not a great experience.
Stayed 3 nights in Feb 2024

8/10 Good

Francois

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Having booked a studio (room kitchenette), my wife and I stayed there 4 nights in January 2024. And we were indeed very pleased with the large space we got : apart from the bed and full bathroom w.bathtub, we enjoyed a nice living space (sofa, table w. 2-4 chairs), a ''computer counter'' and a large closet, plus a fairly large balcony looking at the Caribbean See, as well as access to the swimming pool. And it's very affordable ! Every time my wife and I had need for something (laundry, iron, kitchenware, etc.), the staff would find a solution. Being set just on a rocky waterfront, the Bird Rock Beach Hotel is perfect for snorkelling; and the staff would lend you the gear for free ! The complex also has a bar and small restaurant, and is about 2-3 km from downtown Basseterre, and off the main road. To avoid having to hire a taxi every time, you have to walk 20-30 minutes to reach public transportation (collective buses). But that also keeps the place free of traffic noise. For the price, it's definitely one of the best values in St-Kitts !
Stayed 4 nights in Jan 2024

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service
The place is unique and i love the peace and quiteness
Stayed 3 nights in Jan 2024

10/10 Excellent

nadiere

Its peaceful
Stayed 2 nights in Jan 2024

2/10 Terrible

curtis

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They stole my wedding earrings
Stayed 14 nights in Dec 2023

2/10 Terrible

Behrouz

Stayed 3 nights in Jan 2024

8/10 Good

Tayla-Marie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Randolph, Por Of Spain

Stayed 4 nights in Dec 2023

2/10 Terrible

Edirisuriya mohottige

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was terrible, no wifi no food no water basically nothing at all
Stayed 1 night in Dec 2023

8/10 Good

Aye

Traveled with group, Traveled with family
Liked: Cleanliness, amenities
Beautiful beach-front property with the nice price. Dolphin discovery is in a walkable distance. Services of dining room and cleaning hotel room are good enough. Only thing we faced was that they did not refund the extra guest charges even after asking for the change from 3 guests to 2 guests in time.
Stayed 3 nights in Sep 2023

4/10 Poor

Marcia

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023

2/10 Terrible

Joycelyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was so terrible and it's an embarrassment to mention. My husband and I can to the hotel to book for our 1st Anniversary. Paid a decorated company to decorate and low and behold...all kind of problem. aC not working and the metal blades for the AC rusty!!...we were little cooking from our entry there, bathroom leaks when it rains, tv not operating, rusty utensils, in the room musky, dusty... The the nice receptionist tried her best to call the main maintenance guy to fix it and it's like they had to beg him to come...doesn't appear to come willing trying his best to make us comfortable..telling us relax. Who the hell he thinks he is! Who would settle for mediocre service. Long story short. We didn't even stay an hour...we told them we need our refund. We were told that we will get it back and up to now nothing...we booked from 28th-31th July. We booked through Expedia..and up to now we haven't received our money. Bird Rock beach hotel tends to pull themselves out of alot of things because I am quite sure that their is much more they could do to ensure we are refunded. They told us there should be no doubt that we will be refunded and we still waiting! I would never go back there nor recommend anyone to book and go there...nor if to show up there. We had to book another hotel which is another set of expenses! What a way to start out my honeymoon weekend with my love! Disgraced!
Stayed 3 nights in Jul 2023

4/10 Poor

Samantha

Business traveler
Disliked: Property conditions & facilities
Hotel was quiet and close for our business location but very rundown and out dated. AC was not working upon arrival. Got a transfer to a different room however, the bathroom was clogged and overflowing with water when I was taking a bath.
Stayed 5 nights in Jun 2023

6/10 Okay

Adrienne

Stayed 2 nights in May 2023

8/10 Good

Andreww

Traveled with partner
Disliked: Amenities
Sea view excellent. Needs small store.
Stayed 10 nights in Feb 2023

8/10 Good

Kirk

Traveled with partner
Liked: Cleanliness, staff & service
This is such a lovely and quiet setting that it more than makes up for some of the upkeep needs of the place. It’s really rare to find an inn on such a beautiful stretch of gorgeous beach that isn’t dominated by loud music and party-goers. The spot is surpassingly lovely, and there are plenty of shade palms on the beach so you can spend hours reading and soaking up the beauty. Our room was very large and spanking clean, with a gorgeous sea view. The a/c couldn’t quite keep up on hot afternoons, but it really never go uncomfortably warm.
Stayed 1 night in Mar 2023

8/10 Good

Ben

Stayed 1 night in Feb 2023

6/10 Okay

Tayla-Marie

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall the place could use some upgrades but it was an okay place to sleep at night. Toilet didn't flush. Bathroom fixtures were pretty old. Electricity went twice with no backup generator apparently. The views are pretty nice. The pool area is cute. Room was clean. The staff were really nice except for the lady at the front desk. I liked the location but you will mostly likely need a car to get around. Overall I would recommend it for a budget-friendly stay but just expect the bare minimum.

6/10 Okay

yamila

Traveled with partner
Liked: Cleanliness
It was clean and reasonably priced. Nice swimming pool. Our room didn’t have hot water and the bathroom fixtures were not in good condition. After 8pm there’s only one security guard for the whole property and there’s not much light. Overall it was a simple, clean hotel with nice grounds.

6/10 Okay

Walton

Liked: Cleanliness

6/10 Okay

Ivor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I was on a business trip and booked the hotel as it advertised a restaurant on site, this would have been ideal after a long day's work. However on arrival i was advised it was not operational. I was forced to order food online and have it delivered.
Stayed 3 nights in Oct 2022

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
A dated hotel that needs some simple renovations to make it accessible to everyone. A very beautiful location that is worth visiting due to surrounding beauty and located less than 10 minutes from Airport!
Stayed 1 night in Oct 2022

8/10 Good

Jahran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

6/10 Okay

Carole

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The photos on Expedia were really old and portray a Hotel at its best. However this hotel is far from its best. The whole site is generally run down and needs a massive cash injection to update the facilities .Not until we arrived did we discover the restaurant was closed due to refurb so only offering limited basic breakfast menu items at extortionate prices.There was no poolside bar either, think Expedia needs to varify details given about this hotel on their website, very misleading. The staff were very accommodating , really helpful and friendly. We made the most of our stay but really not a hotel I would recommend . menu
Stayed 14 nights in Jun 2022

4/10 Poor

Jaqueline

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022

6/10 Okay

Eric, memphis

Stayed 1 night in Jun 2022

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay economically, however it is far from restaurants, shopping. If you have time to shop the kitchenette works great. Also the beach is not so good. The pool & room were excellent.
Stayed 3 nights in Apr 2022

10/10 Excellent

Jeremy, Cortland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic value for the price. All rooms overlook the ocean, and most can even watch the nearby dolphins from your own balcony. Nice pool and access to small beach with great swimming (waves broken by a rock wall). The place only recently reopened so there are some facilities/rooms that aren't accessible. It's located in a quiet pleasant neighborhood where you can see plenty of birds and monkeys in early morning/evening strolls. The only real downside is it's not near any places to eat (nearest bakery is a 10 min walk), so better if you have a rented car (or do a groceries run before you show up). However, staff was willing to drop me off at various nearby places with a little notice. Note: The govt. authorization website incorrectly states that you have to stay at certain hotels (Bird Rock not included); just disregard this as you can now stay at any hotel, and I would definitely recommend Bird Rock!
Stayed 2 nights in Feb 2022
Response from GRich on Mar 5, 2022
Thank you for your positive feedback. It is much appreciated by the entire Bird Rock Beach team.

8/10 Good

Keijarie

Traveled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2021
Response from The Reservations Team on Jan 11, 2022
Thank you for your positive feedback. We hope that you enjoyed your stay with us and hope to see you back soon.

10/10 Excellent

Robin

Great staff. Friendly and kind. Dive shop crew were attentive and mindful of guest’s safety. Very informative too. Home away from home R
Stayed 7 nights in Mar 2020

6/10 Okay

MR R A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room but....
Lovely clean spacious room, comfortable bed, great view and good en suite. Lots of stairs as built on a steep slope. Bars & restaurant closed at 3pm and nothing else nearby.
Stayed 2 nights in Mar 2020

6/10 Okay

Katherine

Business traveler
Disliked: Cleanliness, room comfort
Stayed 4 nights in Feb 2020

6/10 Okay

Tiffany

Business traveler
Liked: Staff & service
Disliked: Room comfort
Decent service but lots of stairs and insect bites
The service at the front desk was helpful. I was able to check in early and they helped me with my bags. Keep in mind there are a lot of stairs and although once I got to the office they helped me with my bags it was a bit of a fight with two suitcases going down the stairs to the office. The restaurant was near the beach. Service was slow but the guy serving me was friendly. In the middle of the night my legs started itching and I woke up the next morning with a bunch of bites. I’m not sure what big me but it started to pus a couple days later and got infected. I’m not from the island so I’m not sure what kind of bug it was. I really hope it wasn’t bed bugs or anything serious.
Stayed 1 night in Jan 2020

4/10 Poor

Shay, Antigua

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The rooms did not have a mini fridge, the mosquito screens were ripped, there was cobwebs by the window, the balcony had no shade, the towel had stains and the bath match had holes in it.
Stayed 3 nights in Jan 2020

8/10 Good

Ivette, San Juan Puerto Rico

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and clean bathroom,our Tv didn’t have Tv controller we asked for it and the front desk said that we arrived very late in the night that tomorrow we”ve could pickup, we have a relaxing and enjoyable stay at this hotel.
Stayed 3 nights in Jan 2020

8/10 Good

Jane, USA

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Is a beautiful hotel with an awesome view but the staff and the service was really distasteful.
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Beautiful ocean view. Great location as it is close to town. The reception staff were very friendly and accommodating. But..the restaurant staff were entirely disinterested. Restaurant menu was lacking greatly. Ate there once and not again. I definitely smelt urine in the grounds after it rained one day which makes sense as I saw a man (staff, manager, owner?) urinating very early one morning in the grass near the pool. Really? Also, there was workmen working on the hotel room below me one day which was very disruptive - it would have been nice to be told this beforehand as a courteous gesture at the very, very least. The fan in my room was not working - switch was removed off the wall. I do appreciate small-scale, low-key accommodations but not so much this one.
Stayed 3 nights in Jan 2020

10/10 Excellent

Leonard, Atlanta,

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Cleanness Phone in room not working
Stayed 7 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
There are several building and the property fortunately is not a standard chain hotel, has lot of character.
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Amenities, property conditions & facilities
We checked in to Unit 102 and checked out of Bird Rock within 40 min after having the following issues: Bugs in kitchen area, mold on bathroom ceiling, no hot water, insufficient electrical power to use a blow dryer, slow drain in shower, view of wall and material/supplies/pipes, open outlets showing rough wiring. I photographed the areas, requested a refund which they refused as this was prepaid through Travelocity, indicated their manager was not available on New Years Eve and then offered another room. We rejected the offered room and checked out.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
My stay at this hotel was awesome. I love that is an older hotel with individual buildings and not a big lobby and elevators, It gave me that residential feel. A real home away from home.I love that I could stay in bed and watch the ships on the water. I had a basic room which was OK but looking forward to going back and upgrading my next room. The price was good and room service was excellent.They just need a small refrigerator in the basic room for cold drinks at least. The food at the restaurant was good and the prices were reasonable.
Stayed 4 nights in Dec 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
utterly terrible hotel, the worst I have ever stayed at. The whole place is falling down, looks nothing like your picture, the staff are rude and unfriendly, the food is disgusting and the room was the worst room I have ever been in. Complete waste of time and money will never use you company again
Stayed 2 nights in Dec 2019

6/10 Okay

Stephen

Traveled with family
Wishing for better stay
It was ok we stayed a night food wasn’t great to overpriced for nothing, no hot water in the rooms and no bar fridge what gives
Stayed 1 night in Dec 2019

10/10 Excellent

Haslyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

John

Stayed 21 nights in Nov 2019

8/10 Good

Jim

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good services.
It would be a good place for a short vacations stay, like 3 days or a week. It’s a little to far from the stores and restaurants, there is one on site and the food was good. We stayed one night only to catch our cruise ship, we don’t have the time to enjoy the facilities and activities.
Stayed 1 night in Dec 2019

6/10 Okay

Dacia

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Rm 206.
Very disappointed my second staty at Bird Rick Beach. On Tuesday, my 2nd day, i was told they were out of towels and rags. Went to the service desk and was told the same thing. Cleaning lady gave me a rag and towel...realized they were dirty..brown in color. Went to get my complimentary rum punch the 3rd day - guy pointed to a bottle on the floor and told me they were out of rum punch. Water was running on sink when you turned the pipe on but they fixed it after i mentioned to the lady at service desk My entire 4 days, i was Unable to sleep and was awake early mornings. Next door were couple spanish people in one room. Loud talking at nights and early mornings. Looks like they work on property. Bath tub needs a good scrubbing ...has a dark circle Pool had debris in it so couldn't use. The guyanese lady and Jackie the chef were great
Bath tub
Stayed 4 nights in Oct 2019