Terrace/patio
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Reviews of Ocean Terrace Inn

3.5 out of 5
Ocean Terrace Inn
Wigley Avenue, Fortlands, Basseterre

Reviews

8.0

Very Good

Rating 10 - Excellent. 70 out of 220 reviews" "
Rating 8 - Good. 99 out of 220 reviews" "
Rating 6 - Okay. 31 out of 220 reviews" "
Rating 4 - Poor. 15 out of 220 reviews" "
Rating 2 - Terrible. 5 out of 220 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2020

8/10 Good

Verified traveler

Stayed 2 nights in Mar 2020
Response from Manager on Mar 23, 2020
Thank you for the review!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Manager on Mar 23, 2020
Thank you for the review!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
The room was large & cleaned everyday. Staff was friendly & helped get the bags to the room. On checkin there was only 1 towel & 1 water in the room but after a phone call housekeeping quickly brought the 2nd. Tishan is an excellent front desk rep. Super friendly, thorough & helpful. My booking said free breakfast which they don't do anymore but he honored it & put a note in our reservation so it wouldn't be an issue at checkout, and it wasn't. There was a light burned out in the closet/dressing area & it was fixed without ne even mentioning it. Pool towels are exchanged daily in the room or out at the pool. The only issue with the room was the standup shower had no hot water but it didn't matter bc there was also a tub with a shower. There's great water pressure in the bathroom. The big issue is the staff in the Veranda restaurant at breakfast; they're very passive aggressive so they can be nasty one minute but super friendly the next. It's annoying bc you don't know how you'll be treated day to day or even minutes to minute during breakfast. It's weird. You don't get that from any other department in the hotel. We'r didn't like the menu at fisherman's wharf restaurant so we didn't try it. Serendipity restaurant next door is very good. Nice staff & delicious food. Hotel parking is on the street but there's always somewhere to park. The gym seems to be the local gym. It appeared to have nice equipment but it's always full of locals. Checkout was fast, friendly & efficient.
Stayed 4 nights in Mar 2020
Response from Manager on Mar 11, 2020
Dear Guest, Thank you for your review and for pointing out how excellent our front desk staff, Teshan is. We do sincerely apologize for the attitude of the restaurant staff as you mentioned. Our motto is, 'exceeding the expectations of our guests' and we do not tolerate our staff treating guests poorly. We appreciate your honest feedback and can assure you that this will be corrected. We do hope that you will visit us again soon.

8/10 Good

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Manager on Mar 11, 2020
Thank you for the rating.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel! Apparently it caters to business people who are off to meetings during the day cause we had the amazing pool all to ourselves both days. They also do not play any music by the pool which we find desirable, so definitely not for partiers. No beach or even a beach nearby so pool only. Pool bar is not always open so be prepared to make cocktails or cold drinks in your room. Beautiful views of the harbor and cruise ships. One perfectly adequate breakfast lunch restaurant on site and for dinner there's another restaurant down by the bay, Fisherman's Wharf, which is also part of the hotel. Very good and you get a true Caribbean feel and flavor while dining or enjoying a cocktail. Serindipity is another restaurant just a block away that was highly recommended but we didn't get the chance to try. Hotel is close to downtown Basseterre so not the best part of the island and again not a beach hotel but very quiet and possibly a good home base for catching snorkeling or scuba trips as harbor is close by. Room was nice and beds comfy. Small fitness center also on site. If you're looking to stay put and don't wish to socialize much but rather rest up, read, sun and lounge by the pool and don't wish to venture far for meals OTI just might fit the bill.
Stayed 2 nights in Feb 2020
Response from Manager on Mar 11, 2020
Dear Guest, Thank you for the review, we will definitely look into having longer hours at the pool bar as opposed to the daily 10:00am-6:00pm. Unfortunately, we are not located next to a beach but we do have a daily complimentary beach shuttle :) Thank you once again for choosing Ocean Terrace Inn to relax and unwind. We do hope you visit again soon!

8/10 Good

Howard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only issue is restaurant not open night of stay.
Stayed 1 night in Mar 2020
Response from Manager on Mar 4, 2020
Dear Guest, Thank you for the feedback, our restaurant is open nightly until 10:00 pm, we are sincerely sorry for any inconvenience caused.

8/10 Good

Scott, Spokane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great views, large rooms, but lots of steps to room
Stayed 1 night in Feb 2020
Response from Manager on Feb 24, 2020
Dear Guest, Thank you for the review, we appreciate your feedback :) Cheers

10/10 Excellent

Doug, Vancouver, B.C.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The OTI is in a lovely location with great views. The staff are welcoming and helpful. We would stay there again.
Stayed 1 night in Feb 2020
Response from Manager on Feb 20, 2020
Dear Guest, Thank you for staying with us, we hope to see you again soon :)

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked - clean, proximity to Serendipity which was amazing. Disliked - too remote from shopping and most dining. Nearby homes protected by razor wire and barbed wire. Shuttle only for the airport and beach.
Stayed 3 nights in Feb 2020
Response from Manager on Feb 20, 2020
Dear Guest, Thank you for staying with us, the shopping centers and food court area are a two minute drive away from our property which is what most of our guests love. We would love to have you again to show you a great time.

10/10 Excellent

Nancy, Central NJ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful place almost like Shangi-La! Since I was stranded on St Kitts (Mom was put in hospital from a cruise ship) the staff and Teshan Liburd especially, did everything to make me feel safe and at home. Teshan went out of his way for me and turned a horrible experience into a lovely picture postcard memory. If you are just visiting for the day from a cruise ship, they will let you use the property's facility for a mere $5-$10 per person and the cab ride from the ship will only cost about $15-$20. I highly recommend this hotel!!!!
Stayed 5 nights in Jan 2020
Response from Manager on Feb 12, 2020
Dear Guest, Thank you for your review, we do hope you stay with us again soon :) I will be sure to pass on your review to Teshan and the team. We are always happy to assist. :)

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed two nights at Ocean Terrace and enjoyed it very much. Had dinner the first night at Fisherman’s wharf which has good seafood. Our room was clean and had great view with a balcony. The grounds are beautiful and well maintained, however being built into a hillside there are lots of steps. Short walk into downtown makes it convenient to shopping and ferry to Nevis and close to airport. No beach...it says they offer a shuttle but we didn’t try that. Food and drinks were good and a good value. Exceeded expectations
Stayed 2 nights in Feb 2020
Response from Manager on Feb 12, 2020
Dear Guest, Thank you for your review, we do hope you stay with us again soon :)

8/10 Good

SCOTT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accomadating
Stayed 2 nights in Feb 2020
Response from Manager on Feb 6, 2020
Dear Guest, Thank you for your review, we do hope to see you again soon :)

10/10 Excellent

Cathy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Place of Relaxation and Beauty!
I was with 2 friends staying for 1 night before and 1 night after a Women's Prayer Conference in Nevis. We were very happy here. Delightful location, beautiful views of the harbor and the cruise ships, great restaurant (The Verandah) and very kind people working here. We also enjoyed going to Palms Court (right around the corner) and enjoying a couple very good lunches there amidst the beautiful gardens.
Stayed 1 night in Jan 2020
Response from Manager on Feb 6, 2020
Dear Guest, Thank you for your review, we do hope to see you again soon :)

8/10 Good

LaMont, New Jersey

Business traveler
Liked: Cleanliness, staff & service
I loved this property. Close proximity to town and I believed they had free shuttle service to the closest beach. My only concern was that the property wasn’t handicapped accessible.
Stayed 3 nights in Jan 2020
Response from Manager on Feb 3, 2020
Dear Guest, Thank you for your review, we do hope that we can better assist in the future.

8/10 Good

Verified traveler

Stayed 1 night in Jan 2020
Response from Manager on Jan 31, 2020
Dear Guest, Thank you for the feedback we hope to see you again soon :) Cheers!

10/10 Excellent

April, Denver, Colorado

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel. The staff have excellent customer service and are very concerned about your comfort. The room was very nice and way better than I expected. I will Definitely stay there again
Stayed 3 nights in Jan 2020
Response from Manager on Jan 31, 2020
Dear Guest, Thank you for the feedback we hope to see you again soon :) Cheers!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Manager on Jan 22, 2020
Dear Guest, Thank you for your feedback we are happy you enjoyed you stay with us!

10/10 Excellent

Tweety

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds and pool were beautiful and well kept.
Stayed 2 nights in Jan 2020
Response from Manager on Jan 22, 2020
Dear Guest, Thank you for your feedback we are happy you enjoyed you stay with us!

8/10 Good

Verified traveler

Stayed 1 night in Jan 2020
Response from Manager on Jan 22, 2020
Dear Guest, Thank you for your feedback we are happy you enjoyed you stay with us!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views are amazing. The staff , the cleanliness of the room and facility was maintained daily. The food was delicious. I complained about the shampoo and hand soap dispensers not working but my complaint was never addressed. There were many steps to climb and after eight days, it became a challenge. However this was a great vacation and we enjoyed OTI and St.kitts.
Stayed 8 nights in Dec 2019
Response from Manager on Jan 22, 2020
Dear Guest, Thank you for your feedback we are happy you enjoyed your stay with us! Please accept our apology for your request not being fulfilled as this is not our standard. We do hope to see you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Visit was very pleasant
Stayed 8 nights in Dec 2019
Response from Ocean Terrace on Jan 7, 2020
Dear Guest, Thank you for the review and the suggestion which helps us to continuously improve our service delivery. We do hope to see you again soon. Sincerely, Management

10/10 Excellent

Carlos, NY

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. The staff was very professional and informative. I'll definitely be staying there again
Stayed 1 night in Dec 2019
Response from Ocean Terrace on Jan 7, 2020
Dear Guest, Thank you for the review and the suggestion which helps us to continuously improve our service delivery. We do hope to see you again soon. Sincerely, Management

8/10 Good

Verified traveler

Stayed 3 nights in Dec 2019
Response from Ocean Terrace on Jan 7, 2020
Dear Guest, Thank you for the review and the suggestion which helps us to continuously improve our service delivery. We do hope to see you again soon. Sincerely, Management

8/10 Good

Paul, DC

Traveled with family
Liked: Cleanliness, staff & service
Great location and very friendly staff. Room is large and very clean, beds are comfortable. The property is modest.
Stayed 5 nights in Dec 2019
Response from Ocean Terrace on Jan 7, 2020
Dear Guest, Thank you for the review and the suggestion which helps us to continuously improve our service delivery. We do hope to see you again soon. Sincerely, Management

6/10 Okay

Christopher

Business traveler
Disliked: Cleanliness
The sheets and pillows in the room smelt musty ( and almost like urine !!). Very difficult to sleep. Although the room was cleaned and changed, the problem was the same 2nd night !!!
Stayed 2 nights in Nov 2019
Response from Manager on Dec 3, 2019
Dear Guest, Thank you for your feedback, we do apologize for your experience as this is not our standard. Although this is an isolated concern we will do a full investigation to ensure the concerns your shared are rectified immediately. Thank you so much for staying with us and we do hope you return in the future. Best wishes and season's greeting! -Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Management on Nov 13, 2019
Dear Guest, We are happy you enjoyed! Best Wishes

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service
Spacious room. Close to downtown. Did not get the room we had reserved. Verandah restaurant staff not very friendly and food was not great!
Stayed 3 nights in Nov 2019
Response from Management on Nov 13, 2019
Dear Guest, We sincerely apologize that we were not able to exceed your expectations during your stay with us. We pride ourselves in ensuring our guests feel valued in every aspect and continue to invest in the training of our staff at all levels and areas. We do hope that you visit again so we can turn your experience around. Best wishes,

10/10 Excellent

debbie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

SueC, NH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OTI was welcoming, unique, everything I could have wanted and more!!
Stayed 1 night in Oct 2019
Response from Manager on Oct 20, 2019
Dear Guest, Thank you for the five-star review, we are pleased to have been able to exceed your service expectations and do hope that you visit again soon. Cheers!

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019
Response from Manager on Oct 11, 2019
Dear Guest, Thank you for the five-star review, we are pleased to have been able to exceed your service expectations and do hope that you visit again soon. Cheers!

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from Manager on Oct 11, 2019
Dear Guest, Thank you for the five-star review, we are pleased to have been able to exceed your service expectations and do hope that you visit again soon. Cheers!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2019
Response from Manager on Oct 11, 2019
Dear Guest, Thank you for the five-star review, we are pleased to have been able to exceed your service expectations and do hope that you visit again soon. Cheers!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is close to airport and to city. Staff is helpful.
Stayed 2 nights in Oct 2019
Response from Manager on Oct 4, 2019
Dear Guest, Thank you for the four-star review, we are pleased to have been able to exceed your service expectations and do hope that you visit again soon. Cheers!

6/10 Okay

Verified traveler

Stayed 2 nights in Sep 2019
Response from Manager on Sep 27, 2019
Dear Guest, Thank you for the great review, we are pleased to have been able to exceed your service expectations and do hope that you visit again soon Cheers!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Manager on Sep 19, 2019
Dear Guest, Thank you for the five-star review, we are pleased to have been able to exceed your service expectations and do hope that you visit again soon. Cheers!

8/10 Good

Raffoul

Business traveler
Liked: Property conditions & facilities, room comfort
The room very nice view and comfort but the main problem is no water pressure in bath room and no hot water Im not happy with no good shower .... I did request to be fix but nothing been done I will not stay there again
Stayed 2 nights in Sep 2019
Response from Manager on Sep 19, 2019
Dear Guest, We apologize that we were not able to meet your service expectations and do encourage you to return to see the improvements made. We have shared your review with our staff to ensure that our customer service standards are met at all times. Once again, we sincerely apologize and do hope that you give our hotel another chance to exceed your expectations. Sincerely, Management

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. The breakfast menu could’ve been alittle more variety
Stayed 6 nights in Aug 2019
Response from Manager on Aug 30, 2019
Dear Guest, Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and work on our breakfast menu, please do come again. Cheers!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The room's design is good, lots of light and ventilation. Terraces are great. Furniture is showing deterioration. Mirrors should be clean every day. The comments include previous stays in OTI/ I like this hotel. A cafe would be a nice addition.
Stayed 1 night in Aug 2019
Response from Manager on Aug 30, 2019
Dear Guest, We are incredibly grateful that you took the time out to leave us this note. We do apologize for the deterioration and we are currently working on improving. Its customers like you that make our job wonderful. We look forward to serving you again. Cheers!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very clean and well maintained. Nice place to come and relax.
Stayed 1 night in Aug 2019
Response from Mangaer on Aug 29, 2019
Dear Guest, We are incredibly grateful that you took the time out to leave us this note. Its customers like you that makes our job wonderful. We look forward to serving you again. Cheers!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Slow service
The ambience was nice, but the service was very slow. When I called for additional towels etc to the room, it took them hours to have them delivered. Breakfast also took very long to serve. I did not understand the reason for the delays as the hotel was not busy.
Stayed 4 nights in Jul 2019
Response from Manager on Aug 29, 2019
Dear Guest, We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. We have shared your review with our staff to ensure that our customer service standards are met at all times. Once again, we sincerely apologize and do hope that you give our hotel another chance to exceed your expectations. Sincerely, Management

6/10 Okay

Ajwb

Liked: Staff & service
It was okay- but room wasn't as clean as I would have like
Stayed 1 night in Aug 2019
Response from Manager on Aug 29, 2019
Dear Guest , Thank you for giving us a shot and even more for leaving us this review. We apologize that we were not able to meet your service expectations and do encourage you to return to see the improvements made. We have shared your review with our staff to ensure that our customer service standards are met at all times. Once again, we sincerely apologize and do hope that you give our hotel another chance to exceed your expectations. Cheers!

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Ocean Terrace Inn with amazing staff
amazing staff, very modern, well decorated nice and clean rooms,
Stayed 6 nights in Jul 2019
Response from Manager on Aug 29, 2019
Hello Ellen, We are happy we were able to exceed your exceptions, it was lovely having you. Please do visit again soon Cheers!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, beautifully quiet location and resort atmosphere. Breakfast at the veranda and dinner at the fisherman’s landing were both excellent.
Stayed 1 night in Jul 2019
Response from Hotel Management on Aug 2, 2019
Dear Valued Guest, Thank you for your feedback. We are delighted that we were able to meet your service expectations. Again, thank you and we look forward to having you with us again.

8/10 Good

Gaston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Hotel Management on Jul 24, 2019
We appreciate your feedback! It was a pleasure having you here with us and we look forward to seeing you again soon.

10/10 Excellent

Nikeya L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and Quiet
This hotel was Amazing! Jaleel working the front desk and Mr. Lenarod was the best. They made sure my best friend and I had the most wonderful Birthday celebration. Thank you
Stayed 4 nights in Jun 2019
Response from Hotel Management on Jul 9, 2019
We appreciate your feedback and is grateful that we were able to exceed your expectations! We look forward to having you here with us again soon.

8/10 Good

Verified traveler

Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is friendly and beautiful facility. I felt welcome and loved staying here.
Stayed 3 nights in Jun 2019
Response from Hotel Mangement on Jun 30, 2019
Dear Guest, Thank you for your review and for staying with us. We are always honored when we are able to meet and exceed guests expectations. We are happy to make you feel like family. We look forward to having you here with us again.

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 2 nights in Jun 2019
Response from Hotel Management on Jun 30, 2019
Dear Guest, Thank you for your review and for staying with us. We are truly honored that we were able to exceed your expectations with our service. We look forward to having you here with us again soon.

8/10 Good

RAYMO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good near city, room was big. Very friendly staff Their restaurant had good food but was a bit disappointed with the service. Front desk was very helpful. Overall a good place to stay.
Stayed 2 nights in Jun 2019
Response from Hotel Management on Jun 22, 2019
Dear Guest, Thank you for your review and for staying with us. We are always happy to serve our customers and ensure there is utmost satisfaction. We are sorry we did not fully exceed your service expectations and we look forward to having you here with us again for a more enjoyable experience.