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Reviews of Holiday Inn Express Canton, an IHG Hotel

2.5 out of 5
Holiday Inn Express Canton, an IHG Hotel
6000 US 11, Canton, NY

Reviews

8.2

Very Good

Rating 10 - Excellent. 142 out of 305 reviews" "
Rating 8 - Good. 85 out of 305 reviews" "
Rating 6 - Okay. 42 out of 305 reviews" "
Rating 4 - Poor. 21 out of 305 reviews" "
Rating 2 - Terrible. 15 out of 305 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Athena

Business traveler, Traveled with family
Bed was so uncomfortable it was difficult to sleep.
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Kristin

Liked: Staff & service, amenities, property conditions & facilities
I only stayed at the property one night, and came in after an event and left early the next morning. It was clean and quiet. Staff were helpful. There is a gas station/convenience store next door, and several other options for food right down the road. It worked out for a quick overnight trip.
Stayed 1 night in Feb 2024

10/10 Excellent

Amy

Stayed 1 night in Feb 2024

10/10 Excellent

Susan

Traveled with family
Convenient, well appointed with friendly staff
Stayed 1 night in Feb 2024

8/10 Good

Valaria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

rob, baldwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price
Stayed 2 nights in Jan 2024

10/10 Excellent

Nicole.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here, clean environment and they actually put in effort to their breakfast offerings, loved it
Stayed 1 night in Feb 2024

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was quiet and clean, exactly what we were looking for in a place to stay
Stayed 1 night in Feb 2024

10/10 Excellent

Yvonne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
My room was clean and comfortable. Staff was friendly and helpful.
Stayed 1 night in Jan 2024

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Bradley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfy breakfast was great over all a very nice stay. Place was very clean
Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very nice, very quiet, breakfast was great, beds comfy and the room was a nice temperature.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Darcy

Stayed 1 night in Dec 2023

6/10 Okay

Kimberly

Liked: Staff & service
Disliked: Property conditions & facilities
This holiday inn location is so runs down. I arrived around 6pm and noticed tomato sauce on the floor in front of the elevator and on the floor of the elevator. I mentioned it to the clerk at the front desk and when I left the next day at 9am that same sauce was still on the floor. No one cleaned it. I did see a staff member walking around in pajama pants but she was busy with her cell phone so I mentioned it to the person at the front desk again who was different from the person the night before. The walls in the elevator are paneling and are seriously in need of repair. The elevator smells like mildew. The bedroom is also mildewy and run down. Disappointed as my family and I always stay at holiday inn express hotels. This one needs work.

10/10 Excellent

blair

Stayed 1 night in Nov 2023

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was polite, room was clean, and the hotel in general was clean and quiet.
Stayed 1 night in Nov 2023

10/10 Excellent

Carl

Stayed 2 nights in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 2 nights in Oct 2023

6/10 Okay

Connie

Liked: Cleanliness, room comfort
I specifically asked for a pet free room or at least one on the top floor (#3). We were given a room on the second floor. When we got off the elevator, the room direction signs did not include room 211-215. Read it sometime-you will see. The toilet lid is very loose-one has to be a contortionist to try and reach the toilet paper. That may be the reason for the loose lid!
Stayed 1 night in Sep 2023
Response from Holiday Inn Express on Sep 27, 2023
Hello. I am sorry that your stay was unsatisfactory. However, the entire hotel is pet-free. We do not allow pets on this property.In the future, if there is an issue with the location of your room, or if you have an issue with something in the room, please let the front desk know and they will be happy to move you to another room, if available.

10/10 Excellent

Myriam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Workout room is spacious
Stayed 1 night in Sep 2023

6/10 Okay

Joanna

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Bathroom was not clean
Stayed 2 nights in Sep 2023

8/10 Good

Chi

Traveled with family
Liked: Cleanliness, staff & service
Na
Stayed 2 nights in Sep 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful front desk staff
Stayed 1 night in Sep 2023

10/10 Excellent

frederick, Newberry Park

Liked: Cleanliness, staff & service
what was expected and paid for
Stayed 1 night in Aug 2023

10/10 Excellent

Tina

Traveled with family
Liked: Amenities
We were dropping off our son at college and we enjoyed our stay here. The room was very clean and staff were great! We will stay here again.
Stayed 1 night in Aug 2023

8/10 Good

Leonard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice newish property, clean and well laid out.
Stayed 1 night in Aug 2023

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Find it refreshing that the room was tidied up after the first night. Haven’t seen this service since before Covid.
Stayed 2 nights in Aug 2023

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to Clarkson
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Close to colleges. Friendly staff. Nice room.
Stayed 1 night in Aug 2023

10/10 Excellent

HARINATH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Beth

Stayed 2 nights in Aug 2023

6/10 Okay

Ryan

Traveled with family
Liked: Staff & service
Decent place.
Stayed 2 nights in Aug 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Lynne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed indoor pool not available
Stayed 1 night in Aug 2023

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
updated property Didn't like - drain cap in bathroom sink was stuck shut.
Stayed 2 nights in Jul 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Jul 2023

8/10 Good

Dakota

Stayed 1 night in Jul 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best breakfast ever had
Stayed 1 night in Jul 2023

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Been there, going back.
We have stayed here before and appreciate the location, comfort and staff. We are happy to be repeated guests.
Stayed 1 night in Jul 2023

8/10 Good

Johana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Been there, going back.
This was not our first trip to this location - never been disappointed. The rooms are very clean and comfortable. The pool was closed during our stay. Breakfast had several options and was kept well stocked. We enjoy the wide open view from our hotel window when we stay. We plan to stay twice more in the coming month.
a view with a room!
Stayed 1 night in Jul 2023

10/10 Excellent

Cindy

Stayed 1 night in Jul 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Scott

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All good on my visit to Canton. Great beds and facility.
Stayed 2 nights in Jun 2023

10/10 Excellent

Carol L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Thomas

Stayed 1 night in Jun 2023