Ratings based on 255 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice

Posted Jun 15, 2015
The staff is what bade the stay :). Bar tender Thursday night was very fun. Breakfast server Friday morning was great. I originally booked just Fri- sun but cam in a day early. The front desk accommodated with a good rate.
4 out of 5
by A verified traveler from albany, ny

Good for the weekend getaway

Posted Jun 15, 2015
Very convenient location with many places to shop, eat and visit within walking distance. Room was clean and comfortable. Only issue was with the TV which was quickly resolved by the outstanding staff. Would strongly recommend to anyone for their stay, short term or longer.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 10, 2015
Great hotel close to everything , Starbucks right next to hotel Huge Mall right next door lots of restaurants
4 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, NY

Watertown weekend

Posted Jun 8, 2015
Pros: Management and staff are top rate. Amenities and rooms were excellent.
Cons: We had dinner at the hotel and they had a wedding in the opposite room. The wedding guests were drunk and loud. Wish that didn't happen.
We have stayed here before and loved it. Sometimes things just happen, but the good hotels make it right. We had issues with the heating and air conditioning. They tried twice to fix it and it wouldn't work. Finally, they moved us to a junior suite at no additional charge and gave us a free breakfast in the morning. THAT"S how you keep customers!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Canada

Great Location

Posted Jun 7, 2015
Pros: I liked the spacious room and the fridge and microwave.
Location: Located right off the I-81 and 1 minute from Salmon Run Mall and a very short drive to plenty of other shopping.
Great location right off I-81 and close to Salmon Run Mall. The hotel was exceptionally clean and well kept. The room was spacious and very clean. The room was very modern and having a microwave and fridge was an added bonus. The restaurant featured great food and excellent service. An overall great stay. I would recommend this hotel for a short or long stay. We'll be back on our next visit to northern NY state.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to shopping and dining options.

Posted Jun 6, 2015
The hotel room was clean and pleasant. We enjoyed our stay and found the staff very helpful. The pool was a selling point for this location and was found to be nice, but really small. We ended up have to rein in our 2 pre-teens from making waves due to the fact that there was a person with a baby in a floating device in the pool as well. Due to the size of the pool, our children couldn't even swim laps without impacting other occupants which was disappointing to them.
4 out of 5
by A verified traveler

Posted Jun 2, 2015
The room is comfortable and staffs are kind. The location is easy to access to highway, but not that close to thousand island as I expected.
5 out of 5
Recommended
for Everyone
by A verified traveler from MOREWOOD, ONTARIO

trip

Posted Apr 28, 2015
Pros: hot tub, pool, exercise room, complimentary coffee and cookies
Cons: the beds could be improved although they were comfortable there is not much pillow topping to them
Location: central to entertainment and shopping
took a friend there for their birthday everything was great.
4 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Stay away from 4th floor - Careful of the Beds

Posted Apr 23, 2015
Pros: Location, cleanliness,
Cons: See above comments #1-3
Location: Close to family
Hotel is lovely, clean, and staff is great. However... 1. We were in room 411 at far end of the floor. The hot water there needs to be run for "5-10 minutes" as this section is the furthest from the hot water, particularly if no one around that area is using hot water. 2. Hotel has selectable firmness. The first night I kept it on whatever setting they had and wow, I have a raging lower back problem in the morning. Set it to next to last in softest setting and it was ok for the next few nights 3. Breakfast is NOT included and for $12 it's just ok. Nothing other than eggs and omelettes made to order
5 out of 5
Recommended
for Everyone
by A verified traveler

New 3-star hotel as comfy as a 4-star rated hotel

Posted Apr 18, 2015
Pros: New construction
Cons: Better bellman carts - current ones have poor wheel pivoting capability. This makes loading several large suitcases to/from car challenging.
Location: Lots of fast food/family restaurant options within walking distance: Five Guys Hamburger, Ponderosa, Starbucks, Buffalo Wings, Sonic, etc.
Great hotel. Stayed one night en route to Canada, and had a wonderfully restful evening before a long drive. Staff are friendly and sincere.