Ratings based on 65 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.3 Hotel condition
They paid and stayed.
for Everyoneby Charles from Dallas
Business trip.Posted Jan 18, 2014
Nice hotel for the size of the community. I had a double bed which turned out to be a good size. The room was laid out nicely. The bathroom was compact but efficient and clean. The check-in staff was friendly and helpful.
for Business Travelersby Todd from NH
Okay, not greatPosted Jan 8, 2014 on Hotels.com
They are remodeling and it shows. The room had a busted desk chair that should not have been left in the room. Overall the room was clean and comfortable.
Jan 22, 2014
Thank you for your feedback. I apologize, and agree that the desk chair should not have been left in the room. I hope you will stay again. Happy traveling.
for Everyoneby A verified traveler
FriendlyPosted Oct 25, 2013
Cons: improve ventilation in bathroom
Location: nice quiet location, close enough to everything
All workers were friendly, breakfast was good, rooms a bit small, no airflow in bathroom (steams in an instant)
for Everyoneby A verified traveler
ComfortPosted Sep 23, 2013
Excellent stay! Spacious room, sparkly clean and incredibly comfortable beds. Breakfast was fabulous. Large amount of items to chose from. Only minus was the lack of parking in the lot.
Jan 29, 2014
Thank you for sharing your comments on your recent stay. We enjoy hearing from all our guests, and I'll be sure to pass along your review to the staff. I hope we'll see you again the next time you travel to Massena.
for Couplesby charity from vt
nice placePosted Aug 7, 2013 on Hotels.com
This was a great place the staff was very friendly and super accomadating
for Getaway With Friendsby A verified traveler
close to friend's homePosted Aug 6, 2013 on Hotels.com
We were happy with the hotel but would like to see them have a review to spot dirty walls, closet doors that are too loud, etc. However, we were pleased and would definitely stay again. Also, enjoyed the reception by Rose and Tim in the breakfast room. Such nice people.
Recommendedby A verified traveler from Mariettta, GA.
Posted Jun 28, 2013 on Hotels.com
Was unable to regulate temperature in room and it got a little warm at times. We had to request room be cleaned since we had Do No Disturb sign on door until we left for the day (never later than 11 a.m.) Restaurant closed rather early (8:30 one night) and food was overcooked. For the area and the size of the room, I feel the price was high. The staff was pleasant in always meeting our needs and Michelle went out of her way to accommodate us by allowing us to extend our stay by one night and continue to stay in the same rooms.
for Overnight Stay Before Destinationby A verified traveler
Posted May 6, 2013 on Hotels.com
for Getaway With Friendsby Bob from Rouses Point
Posted Apr 1, 2013 on Hotels.com
My room was soooo tiny. I swear this room was made for munchkins! I ordered online a room for 2 adults - queen size bed. Ended up with a double bed tucked into the wall. It was an uncomfortable sleep for sure, however, the room was clean and updated nicely. The bathroom lights were not working but mainenance came within an hour or so and replaced both bulbs. Other then the size of the room, it was a nice place to stay. I would stay there again - just not in a room that small!
for Business Travelersby Sue
Shopping experience - Mom and daughterPosted Dec 13, 2012 on Hotels.com
I did not like the layout of the room. i.e. the bed up against the wall? It should be in the middle of the wall where the mirror was hanging.