Ratings based on 71 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
82% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 16, 2014
there was a problem with the toilet and the staff was quick to try and resolve the issue, when they couldn't the moved us to another room, and were very efficient in their job.
Comment from Hotel Management
Jun 17, 2014 by GM, Hotel Management
Thank you for the review. I apologize for the toilet issue, and am glad we could resolve it for you.
5 out of 5
Recommended
by PJ from NH

Short Stay

Posted May 28, 2014 on Hotels.com
Comfortable, Quiet and Clean
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Good Hotel

Posted May 1, 2014 on Hotels.com
Good solid hotel in the middle of town.
3 out of 5
by sam from new york

Posted Apr 22, 2014
very poor accommodation, poor maintenance and minimum staffing. Breakfast was OK but could have been better.
Comment from Hotel Management
Apr 25, 2014 by GM, Hotel Management
Thank you for your feedback. I'm sorry you found our accommodations lacking, and I apologize for any issues you may have had.
5 out of 5
Recommended
for Business Travelers
by Sandra Merrick from Even mil

Stay

Posted Apr 6, 2014 on Hotels.com
Hotel was clean , resturant was and is always. Good, reasonable priced, service was good, room was alway clean during my 4 days, clerk was exceptional, professional and prompt. Wish you had a pool or at least hot tub room with large or few hot tubs. That would be I would be the icing on cake of perfect hotel in area for your hotel, the exercise room was adaquit but need excise balls and light weights. :) thank you for nice stay I will do it again.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Feb 10, 2014 on Hotels.com
Comment from Hotel Management
Apr 19, 2014 by GM, Hotel Management
Thank you for the feedback.
4 out of 5
Recommended
for Everyone
by Charles from Dallas

Business trip.

Posted Jan 18, 2014
Nice hotel for the size of the community. I had a double bed which turned out to be a good size. The room was laid out nicely. The bathroom was compact but efficient and clean. The check-in staff was friendly and helpful.
Comment from Hotel Management
Jul 26, 2014 by GM, Hotel Management
Hi Charles. Thank you for your comments, they are greatly appreciated. We look forward to seeing you on your next visit.
3 out of 5
Recommended
for Business Travelers
by Todd from NH

Okay, not great

Posted Jan 8, 2014 on Hotels.com
They are remodeling and it shows. The room had a busted desk chair that should not have been left in the room. Overall the room was clean and comfortable.
Comment from Hotel Management
Mar 22, 2014 by GM, Hotel Management
Thank you for your feedback. I apologize, and agree that the desk chair should not have been left in the room. I hope you will stay again. Happy traveling.
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly

Posted Oct 25, 2013
Pros: workers
Cons: improve ventilation in bathroom
Location: nice quiet location, close enough to everything
All workers were friendly, breakfast was good, rooms a bit small, no airflow in bathroom (steams in an instant)
Comment from Hotel Management
Apr 26, 2014 by GM, Hotel Management
Thank you for your comments. I'm sorry for any inconvenience caused by the airflow issue you had. I will pass along your kind words to the staff. Again, thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfort

Posted Sep 23, 2013
Excellent stay! Spacious room, sparkly clean and incredibly comfortable beds. Breakfast was fabulous. Large amount of items to chose from. Only minus was the lack of parking in the lot.
Comment from Hotel Management
Mar 29, 2014 by GM, Hotel Management
Thank you for sharing your comments on your recent stay. We enjoy hearing from all our guests, and I'll be sure to pass along your review to the staff. I hope we'll see you again the next time you travel to Massena.