Exterior

Reviews of Red Roof Inn PLUS+ & Suites Malone

2.5 out of 5
Red Roof Inn PLUS+ & Suites Malone
42 Finney Blvd, Malone, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 433 out of 752 reviews" "
Rating 8 - Good. 242 out of 752 reviews" "
Rating 6 - Okay. 51 out of 752 reviews" "
Rating 4 - Poor. 17 out of 752 reviews" "
Rating 2 - Terrible. 9 out of 752 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Arielmae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the property overall. Clean and quiet.
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Mar 22, 2024
Dear Arielmae,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ & Suites Malone. I am glad to see that you enjoyed your overall stay. You also mentioned how pleased you were with the cleanliness and the quietness of our hotel. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Ed

Traveled with group
Liked: Property conditions & facilities
Rooms were clean only thing was the pillows
Stayed 1 night in Mar 2024
Response from Red Roof Management on Mar 12, 2024
Thank you for taking a moment to leave a review, Ed. The staff and I at the Red Roof Inn PLUS+ & Suites Malone appreciate your 4/5 score following your stay. I am happy that our room's cleanliness pleased you. However, you indicated that you were not fond of the pillows. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to place when I’m in Malone. Centrally located and EV chargers.
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on Mar 6, 2024
Hello Rob, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ & Suites Malone. We are delighted to hear that you had a wonderful experience during your stay with us. Our Red Roof team takes great pride in providing exceptional service and ensuring that all our guests have a memorable stay. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back on your next visit.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Lawrence

Stayed 2 nights in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 24, 2024
Hello Lawrence,The staff at the Red Roof Inn PLUS+ & Suites Malone and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Scott

Liked: Cleanliness, staff & service
The place is basic but in a good location and quiet. The breakfast is better than you might expect for a Red Roof.
Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on Feb 20, 2024
Dear Scott, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ & SUITES MALONE. We appreciate your kind remark highlighting our good and quiet location and great breakfast. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services here at Red Roof. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,Red Roof Management

10/10 Excellent

Amy

Stayed 1 night in Feb 2024
Response from Samantha RediResponse Specialist on Mar 24, 2024
Thank you for your perfect rating, Amy. The staff at the RED ROOF PLUS+ & SUITES MALONE and I were over the moon when we saw your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

6/10 Okay

Joshua

Stayed 1 night in Feb 2024
Response from Samantha RediResponse Specialist on Mar 24, 2024
Thank you for your review, Joshua. The staff at the RED ROOF PLUS+ & SUITES MALONE value you as guest and cherish your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Samantha Red Roof Management RediResponse Specialist

6/10 Okay

D

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Very nice people and good continental breakfast. Hotel is quite dated though.
Stayed 2 nights in Feb 2024
Response from Adraine Rediresponse Specialist on Feb 5, 2024
Dear D, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ & SUITES MALONE. I am happy to read that you found the staff to be good and that you were pleased with the continental breakfast. We will take your feedback regarding the hotel age into consideration as we work on improving our guest experiences.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 Good

deanne

Stayed 1 night in Jan 2024
Response from Samantha RediResponse Specialist on Mar 24, 2024
Thank you for your positive rating, Deanne. The staff at the RED ROOF PLUS+ & SUITES MALONE and I were so glad we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to your next stay at Red Roof. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

8/10 Good

Megan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and reasonably priced for the area
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on Jan 24, 2024
Hi Megan,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ & Suites Malone with us. It was so rewarding to see that we earned your 4/5 score with our convenience and reasonable prices. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located
Stayed 2 nights in Jan 2024
Response from Oshane RediResponse Specialist on Jan 22, 2024
Dear Kristin, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ & SUITES MALONE regarding the convenience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 Excellent

Jennifer

Business traveler, Traveled with partner
Liked: Amenities
This was a totally unexpected stay and we are so glad we got to stay here. We typically do not stay at Red Roof properties due to previous poor experiences, however this property is exceptional!!! Our room was spacious and super clean. There were plenty of towels and the heat worked perfectly. The breakfast offerings were plentiful and fresh. The lobby and hallways were clean and well maintained. There was ample parking and the location is close to many shopping opportunities and restaurants. The staff was very polite and helpful. Absolutely no complaints and we would stay here again for sure!!!
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on Jan 21, 2024
Hi Jennifer,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ & Suites Malone with us. It was so rewarding to see that we earned your 5/5 score with our polite staff and spacious rooms. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

2/10 Terrible

paige

Stayed 1 night in Jan 2024
Response from Tianna RediResponse Specialist on Feb 12, 2024
Dear Paige, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Malone and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

6/10 Okay

Diane

Stayed 1 night in Jan 2024
Response from Chirell RediResponse Specialist on Jan 17, 2024
Dear Diane,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Malone and I are saddened to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

8/10 Good

Sherri

Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on Feb 5, 2024
Hello Sherri, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Malone and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on Jan 23, 2024
Thank you for sharing your 5/5 rating with us, Daniel. Our staff at the Red Roof Inn PLUS+ & Suites Malone was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

10/10 Excellent

Viola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about the property EXCEPT.... I think you should think about upgrading the bathrooms with BIDETS. I am handicapped and cannot use the bathroom like a normal person. Adding one of these to some of your rooms would be very helpful to people like me. They are inexpensive at Walmart and easy to install. If you could give people like me an option, you would be doing us a great service.
Stayed 1 night in Dec 2023
Response from Gabrielle RediResponse Specialist on Feb 2, 2024
Thank you for taking a moment to leave a review, Viola. The staff and I at the Red Roof Inn PLUS+ & Suites Malone appreciate your 5/5 score following your stay. I am happy that you liked everything during your stay. However, you stated that adding a bidet would be a nice feature. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Red Roof Management

6/10 Okay

Shawn

Traveled with partner
Disliked: Staff & service
After a long day away with family, arrived back to stay at the hotel along with my wife and had forgotten my room card keys. I explained the situation to the desk attendant and she promptly made me a new card. Super convenient and I was able to quickly get up to my room. The problem is that she didn't ask either of us for ID! This is totally an unsafe and unacceptable. Plus the hotel is made with shabby materials and was noisy.
Stayed 2 nights in Dec 2023
Response from Sharma RediResponse Specialist on Dec 25, 2023
Thank you for taking the time to leave a review, Shawn. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ & SUITES MALONE. It's good to hear that you were pleased with getting the assistance you needed and you found our hotel to be super convenient. However, you indicated that the situation regarding the ID, the noise disturbance, and the other issue mentioned hindered your experience. At Red Roof, safety and comfortability are some of our top priorities, so I am sorry to hear this was not the impression we left you with. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Sincerely,Red Roof Management

10/10 Excellent

Deborah

Stayed 1 night in Dec 2023
Response from Tianna RediResponse Specialist on Dec 18, 2023
Hello Deborah, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Malone and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Good

Latisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay. Staff was very friendly. Room was hot but clean. Breakfast was good.
Stayed 2 nights in Dec 2023
Response from Tianna RediResponse Specialist on Dec 11, 2023
Hello Latisha, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ & Suites Malone. It is so rewarding to read that you enjoyed the spotlessness of your room, convenience of location and the hospitality of our staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that Red Roof value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price! Sincerely, Red Roof Management

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night
Great hotel we stayed over night very clean friendly staff
Stayed 1 night in Dec 2023
Response from Dannielle Rediresponse Specialist on Dec 10, 2023
Dear Timothy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ & SUITES MALONE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room and friendly. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Red Roof Management

10/10 Excellent

Diane

Liked: Amenities, property conditions & facilities
Very clean and easy to find.
Stayed 1 night in Dec 2023
Response from Dannielle Rediresponse Specialist on Dec 10, 2023
Dear Diane,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ & SUITES MALONE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room and easy to locate. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely, Red Roof Management

2/10 Terrible

Brenda

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible place for family to stay.Pot odor terrible,bedding was nasty,car charger didn’t work. Would never stay again!!!
Stayed 5 nights in Oct 2023
Response from Linton Red Roof Management Rediresponse Specialist on Nov 29, 2023
Dear Brenda,Thank you for telling us about your recent visit to RED ROOF PLUS+ & SUITES MALONE. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had everything we needed for an overnight stay, beds were comfortable, there were different pillow options (firm and soft), grocery store was just across the street, breakfast was good (even had some fruit), we utilized the fitness center, and the staff was kind and helpful. Rooms could use some maintenance (the bathtub molding was falling off) but the room was clean. We would stay here again.
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on Nov 28, 2023
Hi Elizabeth,Thank you for telling us about your recent visit to RED ROOF PLUS+ & SUITES MALONE. I was happy to read that our comfortable beds, helpful staff and the other highlights met your expectations. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay in Malone and really not expensive
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on Nov 24, 2023
Dear Martin,Thank you for telling us about your recent visit to RED ROOF PLUS+ & SUITES MALONE. It's good to read that our hotel met your travel needs. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,LintonRed Roof ManagementRediresponse Specialist

10/10 Excellent

Catherine

Traveled with family
As usual enjoyed our stay
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on Nov 21, 2023
Dear Catherine,Thank you for telling us about your recent visit to RED ROOF PLUS+ & SUITES MALONE. I'm thrilled to read that you enjoyed your stay. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,LintonRed Roof ManagementRediresponse Specialist

4/10 Poor

Kimberly, Peru

Traveled with family
Disliked: Staff & service, property conditions & facilities
The lady at the front desk seemed super annoyed to have to deal with us. We got no hello or anything. Just “I need ID.” Handed us our room card didn’t say a word explains our room number or directions. Very rude. When we got to our “non smoking” room, it smelled like smoke. We had stayed here before and had a better experience. We will use the other hotel in the area if we need to stay in Malone again.
Stayed 1 night in Nov 2023
Response from Devorine Red Roof Management on Nov 12, 2023
Thank you, Kimberly, for sharing your most recent experience at our Red Roof Inn PLUS+ & Suites Malone. I am disappointed to hear your description of your encounter with our front office staff and the smell of the room. Please allow me to express our sincerest apologies. To uphold with Red Roof's high standards, your honest remarks are appreciated and will be reviewed in an effort to have your concerns addressed and used as a coaching opportunity as we continuously strive to become the brand of choice for lodging. Red Roof wishes you all the best in your future travels.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Devorine Red Roof Management on Nov 12, 2023
Thank you for rating your recent stay at Red Roof Inn PLUS+ & Suites Malone, Martin. Red Roof values you as a our guest and welcome your 4/5 score. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

Ivan A

Stayed 2 nights in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on Nov 29, 2023
Hello Ivan,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES MALONE and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

8/10 Good

Carlos

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on Nov 9, 2023
Hello Carlos, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES MALONE and I welcome your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

8/10 Good

ePower

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Includes breakfast. Has EV chargers
Stayed 1 night in Jul 2023
Response from Abigail Red Roof Management RediResponse Speciali on Nov 3, 2023
Dear Valued Guest,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof PLUS+ & Suites Malone. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Abigail Red Roof ManagementRediResponse Specialist

10/10 Excellent

Joann

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. Bed was very comfortable. Staff was friendly.
Stayed 1 night in Oct 2023
Response from Abigail RediResponse Specialist on Nov 3, 2023
Hello Joann,Thank you for taking the time to tell us about your stay at the Red Roof PLUS+ & Suites Malone. It is so pleasing to read that you had a great encounter with us and we truly appreciate your kind remarks about our good customer service, comfortable bed and friendly staff. Our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,Abigail RediResponse Specialist

10/10 Excellent

london

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating. Lovely staff.
Stayed 1 night in Oct 2023

6/10 Okay

Kelly

Stayed 1 night in Oct 2023
Response from Linton Red Roof Management RediResponse Specialist on Nov 19, 2023
Hello Kelly,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES MALONE and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprised at the level of upkeep and cleanliness for a Redroof inn. I’ve stayed in others that were horrible.
Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 1, 2023
Hi Erin,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ & Suites Malone with us. It was so rewarding to see that we earned your 10/10 score with our good upkeep and cleanliness. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

BRENNA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 4 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 1, 2023
Hi Brenna,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ & Suites Malone with us. It was so rewarding to see that we earned your 5/5 score with our great staff. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us. Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Brenna, new york

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Friendly front desk and staff. super helpful!!
Response from Abigail Red Roof Management RediResponse Specialis on Oct 27, 2023
Hello Brenna,Thank you for taking the time to tell us about your stay at the Red Roof PLUS+ & Suites Malone. I'm glad you found the front desk staff helpful and friendly and the property nice. Our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,AbigailRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Value
Excellent accommodations at a very reasonable price made for a very pleasant, comfortable stay - outstanding value!
Stayed 4 nights in Oct 2023
Response from Abigail RediResponse Specialist on Oct 26, 2023
Hello Jesus,Thank you for telling us about your stay at the Red Roof PLUS+ & Suites Malone. It is pleasing to see your stay was comfortable, the price reasonable and you had a pleasant stay. We aim to deliver a positive experience for all our guests and we are happy you were satisfied with your stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,Abigail RediResponse Specialist

6/10 Okay

Ricky

Traveled with partner
Floor had a large crack in the laminate. Bug crawling on the bathroom floor.
Stayed 2 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 25, 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ & Suites Malone, Ricky. I am sorry that your experience did not meet your expectations. You stated that the listed insect and the cracked laminate flooring hindered your stay. Any issue related to pest alerts is quickly addressed through the Pest Control company that we work with, as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

dennis

Stayed 2 nights in Oct 2023
Response from Linton Red Roof Management RediResponse Specialist on Nov 14, 2023
Hello Dennis,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES MALONE and I were delighted to see perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 Excellent

Pat

Stayed 1 night in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 9, 2023
Thank you for sharing your 5/5 rating with us, Pat. Our staff at the Red Roof Inn PLUS+ & Suites Malone was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Kent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close
Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 15, 2023
Hi Kent,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ & Suites Malone with us. It was so rewarding to see that we earned your 4/5 score with our property being close enough for your needs. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

Michelle

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Room had a hole in the ceiling with the smoke detector hanging. Bathroom ceiling had pieces hanging from it.
Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 15, 2023
Thank you for sharing your feedback with us, Michelle. The team at the Red Roof Inn PLUS+ & Suites Malone appreciated your 6/10 score. However, you made mention of the hole in the ceiling and the smoke detector situation. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Becky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Everything was perfect! Nice, clean hotel with professional staff.
Stayed 3 nights in Oct 2023
Response from Linton Red Roof Management Rediresponse Specialist on Oct 11, 2023
Dear Becky,Thank you for telling us about your recent visit to RED ROOF PLUS+ & SUITES MALONE. It's rewarding to read that our clean hotel and professional staff met your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. Our team at Red Roof look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Best Red Roof ive srayed
Stayed 2 nights in Oct 2023
Response from Linton Red Roof Management Rediresponse Specialist on Oct 11, 2023
Dear Arthur,Thank you for telling us about your recent visit to RED ROOF PLUS+ & SUITES MALONE. I was delighted to read that you found our location to be one of the best of our Red Roof brand locations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

8/10 Good

Katrin, Johnstown

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My room has a tear/rip in the flooring in front of the TV and only outlet to plug in phone has a burn mark in plug. Aside from this, room is clean, beds comfortable
Stayed 1 night in Oct 2023
Response from Chevanese RediResponse Specialist on Oct 10, 2023
Dear Katrin,I want to thank you for taking the time to post a review of your stay at the Red Roof PLUS+ & Suites Malone. I am glad you were pleased with the cleanliness of your room and the comfort of the bed. However, you mentioned that you were unsatisfied with the rip or tear in the flooring and the burnt mark in the plug. We appreciate your business and truly value your feedback. I am sharing your feedback with management to ensure that your concerns are addressed.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Kim

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The price was good for the stay.
Stayed 2 nights in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 30, 2023
Hello Kim,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ & Suites Malone with us. We were elated to see that we earned your 4/5 score. You noted that the price was good for your stay, which delighted us.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure to host you again in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was very pleasant. Place was clean. Room was great
Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on Oct 3, 2023
Hello Charles,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ & Suites Malone. It is so rewarding to read that you enjoyed the hospitality of our staff and the spotlessness of your room. It is our primary intention to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 Good

Lucas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed for one night but was a good stay. Only complaint would be the pillows, not comfy at all.
Stayed 1 night in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 30, 2023
Hi Lucas,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ & Suites Malone with us. It was so rewarding to see that we earned your 4/5 score by providing you with a good stay. As it pertains to the pillows not being to your liking, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to host you again in the future.Best regards,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly and helpful. Excellent price and comfortable bed and great sleep
Stayed 1 night in Sep 2023
Response from Tianna RediResponse Specialist on Oct 3, 2023
Hello Amanda, We appreciate your review following your recent experience at the Red Roof Inn PLUS+ & Suites Malone. Red Roof strive to provide our guests with all the comforts of home, so it's great to read that our comfortable beds and our super friendly staff were the highlights of your visit. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,TiannaRed Roof ManagementRediResponse Specialist