Ratings based on 191 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
91% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Price was right

Posted Jan 10, 2015
Cons: The carpet through out the facility is very old. It has not changed in the past 2 years. (Except for looking more worn)
Stayed over for New years eve this year and last year. It served the purpose. It could use so updates, however it was still clean and comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Meets My Needs

Posted Dec 19, 2014
Pros: The price is decent and it's centrally located in Massena
Cons: A thicker blanket on the bed would have been the only thing I would have changed
Location: Located about 1 mile east of Rt. 420/Main St, just off of Rt 37 so the Harte Haven Shopping Center is right across the street
Check in was quick & easy. All the staff were very friendly. I requested a room towards the north end of the building in order to avoid some of the road noise from the adjacent highway which seemed to do the trick. The room, although small, is big enough for two adults for a short stay. The HVAC unit seemed very new and wasn't imposingly loud; put out adequate heat and had a digital thermostat. My room had a micro-fridge combo unit, mini coffee maker, flat-screen TV, dresser/TV stand, work desk with chair, lounge chair, and a bed with two night stands. The mattress was comfortable but the single, kind of thin, velour blanket wasn't really warm enough for my liking (I usually try to avoid the bedspread like the plague as they usually aren't washed too often and who knows what goes on or gets on them). Guest rooms have access to free wifi which is always nice and the speed was surprisingly adequate. The bathroom was as cramped but did have a separate switch for the fan which actually sounded like it was moving some air! All plumbing appliances were clean and the water pressure and temperate were good. In the morning, a continental breakfast is included and is better than some that I've seen at other similar establishments. This one has one of those hotel waffle irons which always make me giddy as a little kid knowing that I'm going to have a fresh, hot waffle. They also have toast, bagels, cereal, juice, yogurt, and maybe a few other things I can't recall.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clarkson Graduation

Posted Dec 14, 2014
Resonably priced to alternatives in immediate Potsdan area, which were all booked for the December recognition ceremony.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Ottawa, Ontario

Very nice!

Posted Nov 17, 2014
Very nice, and close to everything. Excellent breakfast.
5 out of 5
Recommended
by James Traversfrom Salem NY

Great Experience

Posted Oct 16, 2014 on Hotels.com
Thank God for this motel after the previous night we had.The staff was very helpful and courteous.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ontario Canada

Super 8 Massena New York

Posted Oct 13, 2014
Pros: Clean bright and very friendly
Cons: I think they have Customer Service and clean nailed and can't see what needs to be improved
Location: We were shopping and went to the Casino
We checked in Thursday October 9th the Front Desk Staff Debbie was very friendly and welcoming. She was able to switch our room to the bottom floor with no effort. Our room was very clean the towels were soft and fluffy. There was coffee in the room, the breakfast the next day was very good. We did some shopping and when we came back to our room the next day everything was very clean fresh towels, more coffee excellent. Debbie checked us out on the 11th again very friendly wished us safe travel home. I would and have already recommended this Hotel to friends. The cleanliness and welcoming manner of the Super 8 helped make our trip to Massena enjoyable Thank-you.
4 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Sep 21, 2014 on Hotels.com
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted Sep 21, 2014 on Hotels.com
4 out of 5
Recommended
by Steeve et dianefrom Quebec

Very clean

Posted Sep 18, 2014 on Hotels.com
You can sleep ther whit no worry
4 out of 5
Recommended
for Everyone
by A verified travelerfrom quebec

hotel a Massena

Posted Sep 9, 2014
Pros: Ou il est situé et le silence durant la nuit
Location: Casino,Walmart et autres magasins
Nous avons séjourné 2 jours a cet hotel.Bien situé,propre et silencieux a comparé a d'autres hotels de la région