Property grounds

Reviews of The Stonefence Resort

2.5 out of 5
The Stonefence Resort
7191 State Highway 37, Ogdensburg, NY

Reviews

8.0

Very Good

Rating 10 - Excellent. 154 out of 380 reviews" "
Rating 8 - Good. 128 out of 380 reviews" "
Rating 6 - Okay. 55 out of 380 reviews" "
Rating 4 - Poor. 23 out of 380 reviews" "
Rating 2 - Terrible. 20 out of 380 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Constance

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
No housekeeping service in place during stay. We were not told about this upon arrival that we had to take dirty towels to office to exchange. Also no continental bfst during winter. Nothing like I have ever experienced before!!!
Stayed 2 nights in Feb 2024

10/10 Excellent

Esther

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing was the blanket on the beds didn't fit
Stayed 1 night in Dec 2023
Response from frontdesk on Jan 11, 2024
thanks for staying with us we are sorry about the blankets we are working on getting new ones that properly fit

6/10 Okay

barbara

Traveled with family
Liked: Cleanliness, staff & service
Not Bad, needs an update
Clean property though dated, breakfast does not open until 8 which is late for Working people.
Stayed 2 nights in Dec 2023
Response from frontdesk on Dec 16, 2023
glad you enjoyed your stay sorry for the inconvenience of the breakfast

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from frontdesk on Nov 28, 2023
thank you glad you enjoyed your stay hope to see you again in the future

10/10 Excellent

Susan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice beds very comfortable Only disappointment I had was the hotel info listed a nice hot breakfast with french toast etc. When we got there we were told it was a cold breakfast due to staffing. It was good though. I would stay again.
Stayed 1 night in Nov 2023
Response from frontdesk on Nov 7, 2023
glad you enjoyed your stay sorry about the breakfast thanks again for staying with us

10/10 Excellent

Thomas, Rochester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from frontdesk on Nov 7, 2023
glad you enjoyed your stay thanks for staying with us

8/10 Good

Elizabeth

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Okay
Older motel we were placed in the building next door which was a home divided into rooms. Had musty odor upon entry had to turn on air conditioning and Lysol.
Stayed 2 nights in Oct 2023
Response from frontdesk on Oct 10, 2023
we are glad you enjoyed your stay had you let us know of the musty smell we could of moved you but anyways thanks for stay with us hope to see you again in the future

8/10 Good

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from front desk on Sep 28, 2023
thanks for staying with us glad you enjoyed your stay

4/10 Poor

Khaled

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from frontdesk on Sep 20, 2023
sorry you didn't enjoy your stay if you could let us know what's wrong we can try to fix it thanks for staying with us

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from frontdesk on Sep 20, 2023
thanks glad you enjoyed your stay

8/10 Good

Janel

Traveled with family
Liked: Cleanliness, staff & service, amenities
Had room very near docks. It was really good. Spacious, clean and comfortable.
Stayed 1 night in Sep 2023
Response from frontdesk on Sep 20, 2023
glad you enjoyed your stay

10/10 Excellent

Joyce

Liked: Cleanliness, property conditions & facilities
St. Lawrence river retreat
This hotel Is set up well to be a Retreat & has stunning views Of the St Lawrence River. Lovely full breakfast cooked by the staff daily. The rooms are cozy, the porch off the back is great for a cup of coffee, provided in the room.
Stayed 3 nights in Sep 2023
Response from frontdesk on Sep 16, 2023
thank you we are glad you enjoyed you stay with us we hope to see you again

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from fronkdesk on Sep 16, 2023
glad you enjoyed your stay with us

10/10 Excellent

Bonny

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious. Excellent hot breakfast with clean, spacious breakfast area. Staff polite and helpful
Stayed 1 night in Aug 2023
Response from frontdesk on Sep 2, 2023
glad you enjoyed your stay hope to see you again

6/10 Okay

Mary

Traveled with partner
Nice view. Trouble with toilet. No choice for unsweetened coffee.
Stayed 1 night in Aug 2023
Response from frontdesk on Sep 16, 2023
thanks for staying with us sorry you had issue with the toilet

8/10 Good

Jeff

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Bugged out
Place was nice and comfortable, however the back deck was literally COVERED with nats nests or some kind of bugs lights , siding, sliding door , etc. the desk guy cleaned some of it but was not habitable for going out and sitting . Breakfast was awesome though , bed was comfortable.
Stayed 2 nights in Aug 2023
Response from front desk on Aug 25, 2023
we are sorry about the bugs we try to keep all of the decks clean but being so close to the river we get bugs alot other then that we glad you enjoyed you stay

8/10 Good

Joy

Liked: Staff & service, property conditions & facilities
The floor in our room left the bottom of our feet/socks dirty. My friend even commented that the floor felt sticky when she first walked in. Other than that, the stay was good.
Stayed 3 nights in Aug 2023

10/10 Excellent

judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bruce, Hannah, Cam, breakfast crew, housekeeping friendly accommodating!
Stayed 5 nights in Jul 2023
Response from frontdesk on Sep 16, 2023
thanks for staying with us glad you enjoyed your stay

10/10 Excellent

Jay

Stayed 1 night in Aug 2023
Response from frontdesk on Sep 16, 2023
thanks for staying with us

10/10 Excellent

Eleanor

Stayed 2 nights in Jul 2023
Response from front desk on Aug 13, 2023
glad you enjoyed your stay hope to see you again

10/10 Excellent

dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful and rustic property with a great view of the river. Peaceful with great amenities and friendly staff.
Stayed 5 nights in Jul 2023
Response from frontdesk on Aug 13, 2023
thank you glad you enjoyed your stay with us hope to see you again

4/10 Poor

Andrew

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean. Breakfast was delicious both mornings we stayed.
Stayed 2 nights in Jul 2023
Response from frontdesk on Jul 23, 2023
thank you for staying with us glad you enjoyed your stay

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Michael

Stayed 1 night in Jul 2023

6/10 Okay

Brigette, Huntersville

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms are very out of date. Floors were dirty. I wouldn't have known but walked around in white socks and they were black. Bathroom window covered by a lace curtain. No privacy. I use a towel to cover the window. No ice machine. I had to go to the office where they handed you a small amount from a chest freezer.
Stayed 1 night in Jul 2023

10/10 Excellent

Martha

Stayed 2 nights in Jul 2023

6/10 Okay

Alicia

Traveled with family
Liked: Staff & service
Had issues with getting in my room, had to go to separate building to get to our room, hot building and hot room untill turned ac on in room, nice deck off of room facing pool, quiet, kind front desk staff, broken toilet paper holder, not enough towels. Overall okay before going to sleep.
Stayed 1 night in Jul 2023

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The vaulted ceiling and open space in our room was spectacular!!
Stayed 1 night in Jul 2023
Response from frontdesk on Jul 9, 2023
glad you liked the room thanks for staying with us

8/10 Good

Rajesh

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room had a typical smell.Breakfast was included but their restaurant was not open so had to go elsewhere and claim the money.This was inconvenient.
Stayed 1 night in Jun 2023
Response from frontdesk on Jul 9, 2023
were sorry about the breakfast we had a hard time finding people but we are up and running now thanks for staying with us

10/10 Excellent

WILLIAM

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our booking included breakfast however when we checked in we were advised that no breakfast was available. Bruce, who checked us in agreed to send us to a local restaurant and picked up the bill. eat customer service!!
Stayed 1 night in Jun 2023

6/10 Okay

Diana

Pool was advertised but not open, "seasonal", but no mention in the advertisement when season starts. Hot breakfast advertised but not available, again "seasonal". Looks like they are trying to spruce the place up. It is a huge property. The owners are very nice and do their best to accommodate you. I would stay again and would recommend to others. But, ask questions as to when the "season" starts.
Stayed 2 nights in Jun 2023
Response from frontdesk on Jul 9, 2023
we do have breakfast but we were having a problem getting people that want to work and for the pool its open s june 15 as stated on the website thanks for staying with us hope to see you again

6/10 Okay

Tony

Traveled with family
Room was small, but was all we needed. There was a problem with TV, but they fixed it.
Stayed 1 night in Jun 2023
Response from frontdesk on Jul 9, 2023
thank you for staying with us

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderfully quiet!
Stayed 1 night in May 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Gina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting on the river. Very quiet and comfortable.
Stayed 1 night in May 2023

4/10 Poor

Alan

Liked: Cleanliness
Disliked: Property conditions & facilities
Door to first room did not lock. Porch door to second room did not lock. Sink stop was missing. Internet was very slow and had to be reset several times. No chair for table.had to use edge of bed. Walls are paper thin.
Stayed 1 night in May 2023
Response from frontdesk on Jun 11, 2023
we are sorry you had a bad experience we will take a look at your comment s any take care of them sorry for any inconvenience

8/10 Good

Hua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in May 2023

8/10 Good

Brian, COMMACK

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023
Response from frontdesk on Jun 11, 2023
glad you enjoyed your stay with us hope to see you again

2/10 Terrible

Tamia

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from frontdesk on Jun 11, 2023
wish you would of told us why a 1 out of 5 then we could work one things thanks for staying with us

10/10 Excellent

Michael

Stayed 1 night in May 2023
Response from front desk on May 14, 2023
thanks for staying with us hope to see you again

8/10 Good

Shanna

Liked: Staff & service, property conditions & facilities
The carpet needs a good cleaning or be replaced. Someone clearly burned the carpet with the clothes iron.
Stayed 1 night in May 2023
Response from frontdesk on May 14, 2023
we are sorry for the carpet we will look in to it and get it cleaned thanks for staying with us

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Second time here. Check-in was super easy, room in solid shape. Excellent time once again.
Stayed 1 night in May 2023
Response from frontdesk on May 14, 2023
glad you enjoyed your time here hope to see you again thanks

10/10 Excellent

Timothy, Grove City

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from frontdesk on Jun 11, 2023
glad you enjoyed your stay hope to see you again

10/10 Excellent

Jeffrey

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Always a nice time here. The family is always friendly and amenable to one’s needs
Stayed 1 night in May 2023
Response from frontdesk on May 14, 2023
thank's for staying with us hope to see you again

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from frontdesk on May 14, 2023
thank you we are glad you enjoyed your stay hope to see you again

2/10 Terrible

Thomas

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They did not serve breakfast as indicated on our reservation. This was very inconvenient. Also, the heater was extraordinarily loud waking you up throughout the night. The window had a blind but the security light right out the window over the entry sink area lite the entire room. A dark out curtain is needed.
Stayed 2 nights in Mar 2023

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Feb 2023