Ratings based on 1,249 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
84% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Springfield, IL

Hard to find

Posted Jul 30, 2015
Beds uncomfortable, lamp didn't work, air conditioner couldn't keep up to the heat.
3 out of 5
by A verified traveler from Illinois

Mediocre hotel

Posted Jul 29, 2015
Pros: See above
Cons: Fix the problems mentioned above.
Location: we searched 40 mintues to find a restaurant for dinner other than fast food or chain restaurants. We finally gave up and ate at a chain restaurant.
The hotel has a wierd layout so finding our room was a bit of a challenge. (We found another couple roaming around searching for their room while we were looking for ours) The room smelled musty and there was a canister of "Damp Rid" in the corner. The card key system to get into the room worked but then you had to ram your shoulder into the door to get it to open. The ice machine was broken. On the positive side: the room was clean and neat and, although we didn't use it due to weather, the swimming pool looked nice. The breakfast was a pleasant surprise, too - eggs, bacon, fresh waffles, biscuits and gravy, toast and cereal.
1 out of 5
by A verified traveler from AusTx

DO NOT WASTE YOUR MONEY!!

Posted Jul 26, 2015
In short the desk attendant was rude on arrival. There were hairs on the towels and in the shower drain. There are no elevators to the rooms and it was like a maze finding our room. Spend a few dollars more and stay somewhere nicer. There is nothing worse than feeling like you've wasted hard earned money.
1 out of 5
by A verified traveler from California

Worst place that I have ever stayed

Posted Jul 22, 2015
Pros: The shuttle service was nice and on time; however there were too many people and not everyone made it on the first shuttle. We made it.
Cons: Everything needs to be improved. But most of all, clean the place. That is what is most important to everyone. Clean the rooms and hallways!
Location: Location is good to get to the airport.
I travel a lot and even the lower priced hotels that I have stayed at have been much better than this place. When we got there, it seemed like it would be okay, although the hallways stink and are not air condidtioned. The hotel living spaces should be kept up like the lobby. The staff was nice when we got there, the girl in the morning was rude (not even a hello) We went to our room, which appeard nice enough for what we paid. When we went to turn down the bed, we saw a dollar bill and some change up by the pillows. Moved it and saw a big stain. It was apparent that the previous people left it there to show housekeeping the stain and also apparent that house keeping never changed the sheets between customers. We were moved to another room where it smelled even more moldy than the hallways. The floor in front of the AC unit was wet and the TV did not work (no signal). The desk clerk came to the room and told us to wait about 20 minutes to see if it comes back on. It did not so we went to the desk again and he gave us another room. With the third room, you could tell the door had been kicked in before (all cracked and repaired on the sides) and the housecleaning cart with dirty sheets was left right in front of our door, with no housekeeping any where around. Also dirty pile of sheets were in the stairway when walking to our room. The room itself was okay but overall just felt old and dirty. All the hallways have dirty walls and doors too.
4 out of 5
by A verified traveler from Charlotte, NC

Nice size hotel with disappointing service

Posted Jul 21, 2015
Pros: it's location to airport and highways
Cons: The cleaning staff actually cleaning the rooms daily
They did not clean our room on the 3rd day, and when going to the front desk to speak to the manager they were not aware of it and told me that they would contact me with an explanation -- that never happened. They had 2 bath towels to give me with no hand or face towels -- or extra toilet tissue. The flooring in the hallway was not glued down properly and it made it a little hazardous to walk with my cane. Restaurant wasn't associated with the hotel so no meals could be charged to the rooms or have room service.
4 out of 5
Recommended
for Everyone
by A verified traveler from CT

Reasonable price near airport

Posted Jul 20, 2015
Very close to Detroit airport and major highway connections. Van service to/from airport and other nearby needs (car rental). Tram to downtown Detroit available from airport, and van will provide rides whenever needed. Good free breakfast (eggs, sausage, bisquits, gravy, toast, waffles, etc.) Dining room and lounge, plus fancier Indian restaurant on premises. Outdoor pool. Quiet AC. Rooms good size and clean, though hallways a bit worn.
1 out of 5
by A verified traveler

Don't stay here

Posted Jul 20, 2015
room wasn't cleaned; the bathroom was especially gross. Went to call front desk and phone didn't work. Only one small lamp worked so no real light at night.
3 out of 5
by A verified traveler from Orlando FL.

One night stay

Posted Jul 20, 2015
Pros: Personal was very pleasant
Cons: Carpet, air to work better
rooms were in need of remodel. Bed was comfortable. Air did not work very well. Appliances needed updateing. It was ok for 1 night stay however would not have stayed there a 2nd night. There was a lot of noise till around 2:30 in morning . Very hard to sleep.
1 out of 5
by A verified traveler from Indiana

DO NOT stay here!!!

Posted Jul 20, 2015
Pros: Nothing
Cons: Cleanliness. Update pictures on website to provide an accurate appearance of hotel and rooms.
The hotel is nothing like the pictures. It's dirty and outdated. Staff is not helpful. The food at the bistro and continental breakfast was horrible. Don't waste your time and money!
1 out of 5
by A verified traveler from missouri

This hotel is very run down and is in a bad area.

Posted Jul 18, 2015
This hotel was run down, dirty and very hard to find. I feared for my safety while here