Phone lines were down all day as we were trying to reach the property our whole trip there. Arrived at property and let the person know there phone lines were down and seemed to not care at all. There were 5 rooms booked total in our group. Our CC was hacked into. There were issues with ALL 5 rooms. Smelled like smoke, Musty, Lights not working, cracked floors and ceilings, no remote control (service desk was contacted and stated someone would take it up in 10 minutes, they never showed), we had a coffee machine in room, but no coffee provided to make/enjoy, towels were dirty, toilet paper used and the list goes on. I wasn't expecting a 5-star hotel but this was not even close to mediocre. Our group plans to return to the area in a few months, but they definitely lost out to repeat customers. What a shame.