Interior entrance

Reviews of Americas Best Value Inn & Suites St. Louis, St. Charles Inn

2.5 out of 5

Reviews

6.0
Rating 10 - Excellent. 153 out of 1008 reviews" "
Rating 8 - Good. 246 out of 1008 reviews" "
Rating 6 - Okay. 228 out of 1008 reviews" "
Rating 4 - Poor. 188 out of 1008 reviews" "
Rating 2 - Terrible. 193 out of 1008 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Wanda

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was fine. Not much to choose from breakfast
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 22, 2024
Hi Wanda,Thank you for your feedback. We're glad to hear that your overall experience was satisfactory. Your feedback is valuable to us, and we will take it into consideration as we continually strive to improve our services. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience in the future.

2/10 Terrible

Stacey

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
It was horrible there were roaches in the room!
Stayed 2 nights in Mar 2024
Response from Guest Relation Management on Mar 22, 2024
Hi Stacey,Ensuring a clean and comfortable environment for our guests is our top priority, and we understand the seriousness of this issue. We take reports of pests very seriously and will address this immediately with our pest control team to ensure that the necessary measures are taken to eradicate any infestation. Additionally, we will thoroughly inspect and clean the affected room to prevent any further occurrences. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

Matthew

Business traveler
Disliked: Property conditions & facilities
The hotel was not well maintained.
Stayed 2 nights in Mar 2024
Response from Guest Relation Management on Mar 20, 2024
Hi Matthew,Thank you for sharing your feedback with us. Ensuring that our property is well-maintained and in good condition is a top priority for us, and we regret that we fell short of meeting your expectations in this regard. Your comments are valuable to us as we strive to continuously improve our facilities and provide the best possible experience for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

Simon

Disliked: Staff & service, property conditions & facilities
No directory. Had request clean sheets. Had to pay additional deposit even though we paid for the hotel before hand
Stayed 1 night in Mar 2024
Response from sam on Mar 2, 2024
hello, sorry for the inconvenience, what happened with you in every motel there will be a deposit which is refundable after your check out, we will try give our best.

4/10 Poor

Dehzcha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property would have been okay had there not been roaches crawling on the wall by the 2nd day there. Then upon leaving I was accused of smoking in the room because of a plastic wrap around the smoke detector that I had assumed they put there. The breakfast choice was nothing. Make a waffle, no yogurts, fruits, or even sausage to go along with said waffle. There wasn’t even apple or orange juice to complement. The fitness room is a treadmill in front of a mirror…that’s it. This hotel needs a makeover and better staff.
Stayed 3 nights in Jan 2024
Response from Guest Relation Management on Feb 13, 2024
Hi Dehzcha,Thank you for your feedback regarding your recent stay at our hotel. Your comfort and satisfaction are of the utmost importance to us, and it's unacceptable that you encountered issues with pests, accusations of smoking, and dissatisfaction with our breakfast options and fitness room. We take matters like these very seriously, and I assure you that we will investigate and address each of these issues promptly with our team. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

MARK

Traveled with family
Disliked: Staff & service, property conditions & facilities
Was OK for one night, but the rooms could’ve been cleaner, our carpet did not look like it had been vacuumed. Beds were clean.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Feb 5, 2024
Hi Mark,We appreciate you taking the time to share your feedback. We're glad to hear that your overall experience was satisfactory for a one-night stay. However, we apologize if the cleanliness of the rooms, especially the carpet, did not meet your expectations. Our housekeeping team is committed to maintaining high standards, and we will address this matter to ensure a more consistent experience for our guests. Your insights are valuable in helping us improve, and we hope to welcome you back for an even better stay in the future.

2/10 Terrible

Erica

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room smelled like pee. They kept my 50 dollar deposit because k had my pet even though I brought my pet with me to the front desk. They yelled at me! And breakfast was limited no hot food besides waffles! Too expensive for the quality of room and service!
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 3, 2024
Hi Erica,We appreciate you taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. Our team takes cleanliness seriously, and we will investigate the issue with the room odor promptly. Regarding the pet deposit, our policy is communicated clearly during check-in, and any deviations must be addressed at that time. We regret if there was any miscommunication. Our staff is trained to provide excellent service, and we'll address the reported incident to ensure it doesn't happen in the future. We also understand your concerns about breakfast options, and we'll take this into consideration for future improvements. Thank you for bringing these matters to our attention.

6/10 Okay

don

Traveled with partner
Sheets were dirty and no Maid service. Low priced hotel so it was what it was ..
Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on Jan 29, 2024
Hi Don,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team strives to maintain high cleanliness standards, and we are sorry to hear about the issue with the sheets and the lack of maid service. We take these matters seriously and will address them with our housekeeping staff to ensure a more satisfactory experience for future guests. We understand that our hotel offers budget-friendly accommodations, and while we aim to provide value, we regret any shortcomings you encountered. Thank you for bringing this to our attention, and we will use your comments to improve our services.

2/10 Terrible

Casey

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again,30 dollar hotels are better than that! Drug periphenalia in room , stains everywhere, scratches all over furniture, no shower curtain, no freaking blanket on bed, small TV with horrible channels! Hands down the worst hotel stay ever
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 13, 2024
Hi Casey,We sincerely appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Our team strives to maintain high standards of cleanliness and comfort for our guests, and we take your concerns seriously. We conduct thorough room inspections regularly to ensure the well-being of our guests, and any lapses in maintenance will be addressed promptly. We regret that your experience did not meet your expectations, and we will use your comments to improve our services.

6/10 Okay

Aubrey

Response from Guest Relations Specialist on Feb 10, 2024
Hi Aubrey,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

6/10 Okay

Eric

Traveled with partner
Liked: Staff & service
It was some what dirty and the shower and sink were a little grubby
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Jan 9, 2024
Hi Eric,Thank you for your feedback regarding your recent stay at our hotel. This is not reflective of the standards we strive to maintain, and we take your feedback seriously. Please be assured that we will address these concerns with our housekeeping team to ensure thorough cleaning and maintenance moving forward. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Joseph

Traveled with partner
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 19, 2023
Hi Joseph,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 Terrible

Robin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms had cockroaches everywhere! When we went to the front desk to complain they handed us a can of bug spray! One of the rooms had a used condom just lying on the floor! They refused to refund our money. Do not stay here!! Awful and nasty!
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 19, 2023
Hi Robin,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. The presence of cockroaches in the rooms and the discovery of a used condom on the floor are unacceptable. Our pest control team has been contacted urgently to conduct a thorough inspection and address the cockroach problem. Additionally, our housekeeping staff will conduct a deep cleaning of all affected areas to ensure a hygienic environment for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 Terrible

Paul

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Power was out in the first room and the second room had stains on the sheets. Entire place was run down and in need of repair. Staff barely spoke english and was slow, confused, and incompetent.
Stayed 1 night in Dec 2023
Response from Manager on Dec 17, 2023
Hello Paul,We apologize for the inconvenience you experienced during your stay with us. We appreciate your feedback and will address the issues you encountered to improve our services. We strive to provide a comfortable and pleasant stay for our guests and regret that we fell short on this occasion. Please feel free to contact our management team directly to discuss your concerns further.

6/10 Okay

Whittney

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I wasn't expecting much with this hotel. And boy an I glad I didn't expect much. The hotel doors on the end of the hotel did not open with your key card line they should. The deadbolt on it for did not work. The Wi-Fi only supported one phone at a time. The bed was very comfortable. The air conditioner worked very well. The Jacuzzi tub worked, but was very small. Overall it was average but for the price ($160) I would have liked a little more. I definitely will not be staying there again anytime soon.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 6, 2023
Hi Whittney,Thank you for sharing your detailed feedback about your recent stay at our hotel. We're delighted to hear that you found the bed comfortable and that the air conditioner and Jacuzzi tub met your expectations. Rest assured, we take your comments seriously, and we will investigate and address the issues you've raised to ensure a more seamless experience for our guests. Your feedback is instrumental in helping us make improvements, and we appreciate your understanding. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

2/10 Terrible

Angelique, St. Charles

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a disabled child who takes a while to get ready. When i checked in i was told i could have a late check out (Noon) without being charged extra. The day of check out, they came and knocked on the door saying "I needed to get out of the room". This was at 11am. Not to mention that i had to pay $50 when i checked in because they thought i was going to steal there damn towels. I dont recommend this place to stay at.
Stayed 3 nights in Nov 2023
Response from Guest Relation Management on Dec 6, 2023
Hi Angelique,Thank you for your feedback regarding your recent stay at our hotel. I understand that the circumstances with a disabled child require additional consideration and flexibility. Rest assured, we take your feedback seriously, and we will be addressing this matter with our team to ensure that such instances are not repeated. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Dec 1, 2023
Hi Brenda,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Melinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice let us check in a little early.
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 27, 2023
Hi Melinda,Thank you for choosing to stay with us, and I'm delighted to hear that you had a positive experience with our early check-in option. We understand the importance of flexibility and convenience for our guests, and I'm pleased that our team could accommodate your request. We appreciate your kind words, and we look forward to welcoming you back for another pleasant stay in the future.

4/10 Poor

Seth

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Place needs help. Find a different option.
Very dated. Halls stank of curry one night and Marijuana the next. Beds are super uncomfortable.....one of the worst ive ever slept on. Pool is closed. No maid service. "Hot breakfast" was gross. The juice was watered down out of the machine and nasty. They did have a waffle machine that was good! Staff sits on the couches just inside the doors on their phones or behind the desk on facetime loud enough for the entire lobby to hear the conversation. Found a silverfish in the room right before we left. Honestly......have your chiropractor on speed dial for when you get home. Yes its value priced but even at that price point it isnt worth it.
Stayed 2 nights in Nov 2023
Response from Guest Relation Management on Nov 20, 2023
Hi Seth,We understand the importance of a comfortable and enjoyable stay, and we are committed to addressing these issues promptly. Our management team is currently investigating the concerns you raised about the smell in the hallways, the comfort of the beds, and the quality of breakfast items. We are working to implement corrective measures, including a thorough review of our cleaning procedures, breakfast offerings, and amenities to ensure a more positive experience for our guests. Additionally, we will be providing additional training for our staff to ensure that they maintain a professional and considerate demeanor, avoiding any disruption to our guests in common areas. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Rick

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most disappointing property in my 40 years of travel. The check in process Took over 15 minutes because the computer and printers weren't working 20 point piece of paper the details of stay. The room itself was dirty and in poor physical condition. The paint was's chips and peeling from the walls. The window curtains we're torn and pulled away from the curtain rods. The linens hand towels had stains on them. The flooring was also torn and frayed. In last they do not perform any maid service during your stay if you need anything you have to go to the front desk.
Response from Guest Relation Management on Nov 17, 2023
Hi Rick,Thank you for your feedback regarding your recent stay at our hotel. We understand the importance of a clean and well-maintained environment for our guests, and it is clear that we fell short of your expectations. Please know that we are conducting a thorough investigation into the concerns you raised, and we are implementing measures to prevent such issues from occurring in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

Matthew

Disliked: Staff & service
Underwhelming
Hotel staff wasn’t friendly, wifi never worked, tv remote only turned it on/off (channels had to be changed manually using the buttons on the tv itself), breakfast was cold cereal and waffles.
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 14, 2023
Hi Matthew,Thank you for your feedback regarding your recent stay at our hotel. The experiences you described, including unfriendly staff, non-functioning Wi-Fi, TV remote issues, and a subpar breakfast, are not reflective of the level of service we aim to provide. Please be assured that we take your comments seriously, and we are taking immediate action to address these concerns. Our management team will be investigating the issues with the staff's friendliness and addressing any training or communication gaps. We will also work on resolving the technical issues with the Wi-Fi and TV remotes to ensure a more comfortable stay for our guests. Additionally, we will review and improve our breakfast offerings to provide a more satisfying experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Shirley N

Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 8, 2023
Hi Shirley,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 7, 2023
Hi Chris,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

2/10 Terrible

robert

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Guest Relation Management on Nov 7, 2023
Hi Robert,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 Poor

Tina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not very clean. Pool was closed for Covid in June 2023.
Stayed 1 night in Jun 2023
Response from Guest Relation Management on Oct 28, 2023
Hi Tina,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. Your comments about cleanliness and the pool closure are deeply concerning to us. We take these matters very seriously and will investigate these issues immediately to ensure they are addressed and rectified. Cleanliness is of the utmost importance to us, and we will work diligently to improve in this regard. We hope that you will consider giving us another opportunity to serve you and experience the high standards we aim to provide.

2/10 Terrible

Sylvia

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Phone lines were down all day as we were trying to reach the property our whole trip there. Arrived at property and let the person know there phone lines were down and seemed to not care at all. There were 5 rooms booked total in our group. Our CC was hacked into. There were issues with ALL 5 rooms. Smelled like smoke, Musty, Lights not working, cracked floors and ceilings, no remote control (service desk was contacted and stated someone would take it up in 10 minutes, they never showed), we had a coffee machine in room, but no coffee provided to make/enjoy, towels were dirty, toilet paper used and the list goes on. I wasn't expecting a 5-star hotel but this was not even close to mediocre. Our group plans to return to the area in a few months, but they definitely lost out to repeat customers. What a shame.
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 24, 2023
Hi Sylvia,Thank you for your feedback regarding your recent stay at our hotel. Your concerns, including the condition of the rooms, the lack of phone service, security issues, and the unaddressed maintenance problems, are all matters that we take seriously. We will investigate each of these issues and work diligently to prevent such occurrences in the future. Thank you for sharing your concerns, and we hope to have the opportunity to welcome you back with a much-improved experience.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
The room had no towels and only a partial roll of toilet paper. I asked the front desk for some when I left the property in the morning and left the sign on the door for service. When I returned at 5 that day, still no towels and no one would answer at the front desk.
Stayed 2 nights in Oct 2023
Response from Guest Relation Management on Oct 23, 2023
Hello Guest,Your feedback is invaluable, and I assure you that we take this matter seriously. I have personally addressed this issue with our housekeeping and front desk teams to ensure that proper procedures are followed to prevent similar incidents in the future. We will also be conducting additional training to ensure that our staff is always available to address guests' needs promptly and efficiently. Thank you for bringing these issues to our attention, and we hope to have the chance to welcome you back and provide you with the superior hospitality you deserve.

2/10 Terrible

Scott

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom had mold in it. Bathtub was dirty. Still had someone else’s hair in it. Hallway smelled. Wouldn’t stay here again nor recommend it to anyone
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 23, 2023
Hi Scott,Thank you for your feedback regarding your recent stay at our hotel. The presence of mold and a dirty bathtub in your bathroom, as well as the remnants of a previous guest's hair, are inexcusable oversights on our part. We take hygiene and cleanliness very seriously, and we are conducting a thorough review of our housekeeping procedures to ensure such issues do not occur in the future. We will also investigate the source of the odor in the hallway and take steps to address it promptly. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Marisol

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
such a horrible experience. 1. when we checked in the people at the front desk were rude and unwelcoming. 2. when we got to our room we noticed that there was no remote for the tv so we called them about it. they said theyd be up in 10 mins and they never let us know what was going to be done about it (just a minor inconvenience) 3. hotels should have fresh rolls of toilet paper and tissues for each guest. they didnt. 4. they had a coffee maker but nothing to actually make the coffee at all 5. some of the lights in our room didnt work 6. the walls of the hotel literally looked like they were falling off or coming apart. 7. the breakfast is literally trash. they have a coffee maker but no creamer in the lobby 8. i could go on and on about how horrible this hotel is. i understand its less expensive than others and I shouldnt expect a 5 star hotel out of them but i still didn't expect it to be this bad. literally worst hotel experience of my life.
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 23, 2023
Hi Marisol,Thank you for taking the time to share your feedback about your recent stay at our hotel. Your experience does not reflect the high standards we aim to provide, and we appreciate you bringing these matters to our attention. We will be conducting additional training to ensure our team members are warm, welcoming, and helpful at all times. We also understand the importance of having essential amenities like toilet paper, tissues, and a working coffee maker in the room. We will review our housekeeping procedures to ensure that each guest has a fully stocked and functional room upon arrival. The issues you mentioned with the lighting and the condition of the hotel walls are unacceptable, and we will be conducting a thorough inspection and necessary repairs to rectify these problems promptly. Lastly, we will review our breakfast options and make sure there are a variety of choices that meet our guests' expectations. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 Poor

Adina

Disliked: Cleanliness, property conditions & facilities
The entire room smelled of urine. The bathroom door was incredibly difficult to open, there was a clump of hair on the faucet when we checked into the room. The mirror was splattered with dirty water. There was hair in the bedsheets when checking in.
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 22, 2023
Hi Adina,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Please be assured that we have addressed your concerns with our housekeeping and maintenance teams to prevent such incidents from occurring in the future. Your feedback is invaluable to us, as it helps us identify areas for improvement and work towards providing a superior guest experience. Thank you for bringing this matter to our attention. We value your feedback and hope to have the opportunity to serve you better in the future.

4/10 Poor

Matt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stains on the bed, tv didn’t work!
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 14, 2023
Hi Matt,Thank you for your feedback regarding your recent stay at our hotel. Our housekeeping team will thoroughly inspect and replace any stained linens and address the cleanliness issues in our rooms. Our maintenance team will also be dispatched to fix the TV issue promptly. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

Samuel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 14, 2023
Hi Samuel,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Okay

Harold

Traveled with partner
Switches on lamps needed fixing. Dusty places. Room was not made up after first night's stay. Staff slow to keep breakfast items available. Good internet service. Good location.
Stayed 2 nights in Oct 2023
Response from Guest Relation Management on Oct 9, 2023
Hi Harold,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your positive comments about the good internet service and our location. The problems with switches on lamps, dusty areas, and the delay in room service are unacceptable, and we understand how they affected your overall experience. Please know that your comments are taken seriously, and we will address these matters promptly to prevent similar incidents in the future. We are committed to providing a clean, comfortable, and efficient experience for our guests, and we will take measures to improve in these areas. Thank you for choosing our hotel, and we look forward to the chance to serve you better in the future.

4/10 Poor

randy

Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 29, 2023
Hi Randy,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 Poor

Mary A.

Traveled with partner
Disliked: Cleanliness
So many things went wrong with this visit that it is difficult to even write them all down. We had two beds in our room so we each took one. My husband’s bed has dirty sheets. Ours faucet almost never turned off without great difficulty, the toilet nearly exploded every time you flushed it. The carpeting was dirty. We could not figure out the TV set. We felt like we are in a third world country.
Stayed 2 nights in Oct 2023
Response from Guest Relation Management on Oct 9, 2023
Hi Mary,Thank you for taking the time to provide feedback about your recent stay at our hotel. Please know that your feedback is taken seriously, and we will investigate these matters promptly to ensure that such problems do not occur in the future. We are committed to maintaining a clean and comfortable environment for our guests and will take measures to address and rectify these issues. We appreciate your understanding, and we hope you will consider giving us another opportunity to provide you with a much-improved experience in the future.

2/10 Terrible

Thomas

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After checking in we went to the room and found bugs crawling around in the bathroom. We asked for another room on a different floor and were shown a room with a toilet that had a broken handle and no water in the tank. I told the desk clerk we were leaving and asked for a full refund due to these terrible accomodations and was told to call Expedia for a refund! I appealed to the hotel manager 2 days later who argued with me about the condition of the rooms and he refused to refund my money. This hotel also has dirty carpets and is poorly maintained. I don't recommend this hotel.
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Oct 3, 2023
Hi Thomas,Thank you for bringing your recent experience at our hotel to our attention. Please know that this is not indicative of the high standards we strive to maintain. We have taken your comments seriously and have immediately initiated a thorough inspection of the rooms you mentioned to rectify these problems. We value your feedback and hope that you will give us another chance to provide you with the exceptional service and comfortable stay you deserve.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
Was not a good stay
Food and garbage in room and smelled like cigarettes. Food dumped in stairway. Told front desk and they cleaned up food in stairway but didn’t even attempt to clean up our room that still had food laying in it.
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Oct 1, 2023
Hello Guest,Thank you for bringing these concerns to our attention. This is not the level of service we aim to provide, and I can understand your frustration. Rest assured, we take these matters seriously, and I have already forwarded your feedback to our housekeeping and management teams. We will be conducting a thorough review of our cleaning procedures and training to prevent such incidents from happening in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Better than camping.
Super gross to find a tiny roach on the underside of the folded wash cloth in the bathroom.
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Oct 1, 2023
Hello Guest,Thank you for your feedback regarding your recent stay at our hotel. Please know that we have immediately initiated a comprehensive inspection and pest control measures throughout the hotel to address this issue. The cleanliness and comfort of our guests are our top priorities, and we are taking every necessary step to prevent a recurrence. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with the outstanding service you deserve.

10/10 Excellent

John

Stayed 1 night in Sep 2023
Response from Guest Relation Management on Oct 21, 2023
Hi John,Thank you so much for taking the time to share your wonderful 5-star rating! We are thrilled to hear that you had such a fantastic experience during your stay at our hotel. Your feedback means the world to us, and it's a true testament to our team's dedication to providing exceptional service. We genuinely appreciate your support, and we hope to welcome you back to our hotel in the near future.

2/10 Terrible

Derek

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hello Derek, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 Poor

Suzanna

Traveled with partner
Disliked: Amenities, property conditions & facilities
Property needs some improvements.
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Sep 30, 2023
Hi Suzanna,Thank you for your feedback regarding your recent stay at our hotel. We take guest feedback seriously, and your comments will be shared with our team to identify areas for improvement. We are committed to providing a better experience for our guests, and your insights help us in that pursuit. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Darrell

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Old and dirty.
Response from Guest Relation Management on Sep 27, 2023
Hi Darrell,We take your feedback seriously, and we will address the issues you've raised immediately. Our team will work diligently to improve the cleanliness and overall condition of our hotel to ensure a more pleasant experience for all our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

Carla

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Hotel is in poor repair. My room (300) had a 3 inch hole in the back wall, the switch for the wall hung bedside lights did not work although wall switch did turn one of the lights on/off. I saw three immature and one adult cockroach in the room, and the carpet near the door felt clammy. Wallpaper near the ceiling is peeling.
Stayed 2 nights in Sep 2023
Response from Guest Relation Management on Sep 27, 2023
Hi Carla,We appreciate your feedback and for bringing this to our attention. Your description of a 3-inch hole in the back wall, malfunctioning bedside lights, and the presence of cockroaches is not indicative of the high standards we strive to maintain. Please rest assured that we have taken immediate action to address these issues. We have also initiated a comprehensive check of all guest rooms to ensure that similar issues do not exist elsewhere in the hotel. Your comfort and satisfaction are our top priorities, and we are dedicated to providing you with a more positive experience should you choose to stay with us again in the future.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run. Run far away.
We needed to be in town for a weekend event. From the moment we checked in, things were less than amazing. Our ID was not returned at check in. And located a few hours later at the front desk. The room felt wet and had a smell that our kids could only describe as moldy-smelling. We cranked the air the whole time in hopes to get rid of the wet feeling. The pool was cold and even to access it felt like a chore. Parking around the hotel was sparse and non of the doors were able to be used. And coming back at midnight, we expected to have less accessibility to the good spots; but even felt unsafe bc we couldn’t just access or room without walking around the hotel building. In our room; one of the beds was lacking an actual bed sheet. Only the mattress pad and subpar thin comforter. There was stains on the carpet and what looked like dried boogers and blood rubbed on the walls. Also multiple holes in the wall made us wonder about our safety. We got up early to leave as we could not wait to run out or the place. Breakfast was literally only a waffle maker and dried cereal. The apple juice had floating particles in it so we gave up and just left. Our advice. Just to somewhere else.
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Sep 24, 2023
Hello Guest,We take your comments seriously and will take immediate action to address the issues you have raised. First and foremost, the issue with your ID being temporarily misplaced at check-in is unacceptable, and we will be conducting additional training with our staff to ensure that such oversights do not happen in the future. We are also concerned about the condition of your room. The presence of a moldy smell, dampness, stains on the carpet, and unclean walls is completely unacceptable, and we will be conducting a thorough inspection and cleaning of all our rooms to ensure they meet our high standards of cleanliness and comfort. Additionally, we will be addressing the maintenance issues, including the holes in the wall, to ensure the safety and security of our guests. Lastly, we will work to improve our bedding inventory and expand our breakfast offerings to provide a more satisfying start to your day. We value your business and hope that you will consider giving us another chance to provide you with the exceptional experience we strive to deliver.

2/10 Terrible

Jodi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is filthy. My bed linens are stained. The bathroom floor is slimy. There are people loving here who are terrifying. A man working for the hotel was using a leaf blower in the dark with a beer in his hand blowing stuff off the parking lot. I am disgusted. My towels are strained on the edges. The table/desk has something slimy smeared all over it.
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Sep 24, 2023
Hi Jodi,Thank you for your feedback regarding your recent stay at our hotel. The condition of your bed linens, bathroom floor, and towels are completely unacceptable, and we are committed to rectifying these issues immediately. We will conduct a thorough inspection of all our rooms to ensure that our linens and towels meet the highest standards of cleanliness and hygiene. Additionally, we will address the cleanliness and maintenance issues in the bathroom and on the table/desk to ensure a comfortable and sanitary environment for all our guests. We are also very concerned about the behavior of one of our staff members, who was using a leaf blower with a beer in hand in the dark. This is not in line with our hotel's policies or the level of professionalism we expect from our team. We will investigate this matter further and take appropriate action to prevent such behavior in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Heidi

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Sep 21, 2023
Hi Heidi,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

4/10 Poor

Dale Robert

Traveled with family
Disliked: Property conditions & facilities
We booked two rooms for our stay at this hotel. One of our two rooms was considered pet friendly and because of that it smelled like pet urine. Very strong odor. Secondly, we parked our car at the back of the hotel because it was easier access to our room for my handicapped mom. Well their we’re homeless people living in close proximity to the back door and other people loitering by the back door who appeared to be permanent guests of the place and looked like junkies and very run down profiles. My family felt a bit unsafe going in and out to our car.
Stayed 3 nights in Sep 2023
Response from Guest Relation Management on Sep 18, 2023
Hi Dale,Thank you for taking the time to share your recent experience with us at our hotel. We understand how important a fresh and clean environment is, and we take this matter seriously. Our housekeeping team has been notified, and they will be addressing the issue promptly to ensure this does not happen again in the future. The safety and security of our guests are our utmost priorities, and we will be reviewing our security measures and procedures to ensure that all our guests feel safe during their stay. We hope you will give us another opportunity to serve you in the future and provide you with the exceptional experience that you deserve.

4/10 Poor

Carolyn

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My family stayed in two separate rooms during our visit. One of the rooms smelled like dog urine or animal odor and that’s because this is a pet friendly hotel and previous guests must have allowed their pet to stink the place up but it’s nearly impossible to fix the carpet once that happens. In our other room, the bathroom door would not completely shut because the door wasn’t lined up on the door frame, so there was no privacy when we used the bathroom. Our biggest issue was it felt unsafe in the back parking lot. We parked there because the rear door entrance was closer to our hotel room and we needed close wheelchair access. One of the guests standing by the rear entrance door told us there were homeless people around that part of the building and some of the guests that were standing by the hotel door in the back had the appearance of being drug addicts and very run down.
Stayed 3 nights in Sep 2023
Response from Guest Relation Management on Oct 28, 2023
Hi Carolyn,Thank you for your feedback regarding your recent stay at our hotel. We understand how important a clean and fresh room is to your comfort. We will ensure that our housekeeping team takes extra care to address any odors and maintain a high standard of cleanliness, particularly in pet-friendly rooms. We will also have our maintenance team inspect and rectify the door alignment issue to ensure your future stays are more comfortable and private. Thank you for choosing our hotel, and we hope to have the opportunity to better serve you in the future.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel stay
The bathroom had mold and was dirty. Black stuff in the tub. There was paint chipping and holes in the walls. The blanket was thin and not warm at all. Dog barked all night.
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Sep 5, 2023
Hello Guest,We are deeply concerned to hear about the cleanliness and maintenance issues you experienced in your room. This does not reflect the standards we strive to uphold, and we are taking immediate action to address the mold, dirty bathroom, chipped paint, and holes in the walls. Our housekeeping and maintenance teams will be working diligently to rectify these problems to ensure that future guests do not face similar inconveniences. Additionally, we understand that a peaceful night's rest is essential, and we will work to ensure that such disruptions are addressed promptly in the future. We hope that you would consider giving us another chance to provide you with a more enjoyable stay.

8/10 Good

Chris

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from Guest Relation Management on Sep 2, 2023
Hi Chris,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.