Ratings based on 675 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

very classy

Posted Jul 29, 2014
Pros: everything
Cons: nothing
Location: Washington University
We arrived on Sunday, early. The front desk allowed us to not only get into our room early but gave us a suite (at no additional charge) in order to do so since there were no regular rooms available at that time! We settled in, washed up and went down to enjoy a pricey ($42 per person) but excellent and delicious brunch. The entire experience was great as was the location.
Comment from Hotel Management
Aug 6, 2014 by HotelMgmt, Hotel Management
All of us at Chase Park Plaza Hotel are thrilled so read your kind review of your recent stay. Your suite upgrade sounds wonderful and we’re glad you enjoyed our delicious brunch. All of our associates will be glad to hear your entire experience was great. Thank you for your kind review and we invite you back for another great stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Beautiful hotel with so much to offer

Posted Jul 29, 2014
Pros: I picked the hotel at first because of its location, but after experiencing everything it has to offer I wouldn't stay anywhere else
Location: It is in walking distance of Forest Park and The Central West End. Walking down Pine St and looking at the awesome homes was an added plus
From check in to check out the staff was excellent! The room was huge with a marble bathroom and the shower was like a room by itself. Later that day went to the bar and the girl behind the bar was very friendly and gave us many options to pay the tab. Going to a movie theater without leaving the hotel was fabulous. Going back to the room and sleeping on a feather soft bed was a perfect ending to a perfect day
Comment from Hotel Management
Aug 7, 2014 by HotelMgmt, Hotel Management
Sounds like your recent stay with Chase Park Plaza suited you perfectly, and that makes us very happy. We’re thrilled you enjoyed your spacious room and all of our hotel amenities including our Chase Cinema. We’re glad you wouldn’t stay anywhere else in St. Louis, thank you! Please come again soon for another great stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location Staff very professional

Posted Jul 17, 2014
Pros: Clean
Cons: Parking
Location: Lot of good restaurants
Excellent service. Staff were very helpful Pool Self parking Movie theater in hotel
Comment from Hotel Management
Aug 7, 2014 by HotelMgmt, Hotel Management
Thank you for taking the time to write about your visit with Chase Park Plaza. Sounds like our helpful staff really made the difference for you. We’ll be sure to share your glowing comments with all of our associates. We’re always interested to know how our guests spend their time, and we’re glad to read how much you appreciated our outdoor pool and our multiplex movie cinema. We invite you to return again soon for another great stay.
Comment from Hotel Management
Jul 22, 2014 by HotelMgmt, Hotel Management
Thank you for taking the time to write about your visit with Chase Park Plaza. Sounds like our helpful staff really made the difference for you. We’ll be sure to share your glowing comments with all of our associates. We’re always interested to know how our guests spend their time, and we’re glad to read how much you appreciated our outdoor pool and our multiplex movie cinema. We invite you to return again soon for another great stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from burlington ky

Wonderful

Posted Jul 14, 2014
Pros: The architecture was fabulous felt like traveling back in time. Service was outstanding!
A great alternative to staying downtown. Close to many attractions.
Comment from Hotel Management
Jul 22, 2014 by HotelMgmt, Hotel Management
Thank you for your wonderful review of Chase Park Plaza. We’re so glad you found our customer service outstanding, we will be sure to share your kind comments with all of our associates. It’s delightful that you appreciated the beauty of our historical landmark hotel. We hope to welcome you back when you need great accommodations in downtown St. Louis.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2014
GREAT location right on Forest Park. Easy check in, lovely lobby and outside pool area and patio. A great place to relax on a hot, humid afternoon in St. Louis!
Comment from Hotel Management
Jul 22, 2014 by HotelMgmt, Hotel Management
Sounds like your stay with Chase Park Plaza Hotel suited you perfectly, and that makes us glad. Our downtown location right across the street from Forest Park and just minutes from so many attractions makes us a convenient choice for so many guests like yourself. We’re happy you could make use of our beautiful pool as well! Please join us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from R

Beautiful gracefully appointed hotel.

Posted Jul 10, 2014
Dinner by the outdoor pool was a wonderfully relaxing experience. Walk around the corner to enjoy crepes and cupcakes at locally owned shops.
Comment from Hotel Management
Jul 14, 2014 by HotelMgmt, Hotel Management
Your visit sounds perfect, and we are truly glad to have provided you with the experience you deserve. We’re happy you enjoyed our central location and our beautiful pool. Thank you for sharing your review of The Chase Park Plaza Hotel, and we would love to welcome you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2014
Great accommodation, beautiful place. Excellent surroundings. Would recommend to anyone interested in staying there.
Comment from Hotel Management
Jul 14, 2014 by HotelMgmt, Hotel Management
Thank you for your glowing review of The Chase Park Plaza Hotel. We are positively delighted that you found your accommodations and overall surroundings to be beautiful. Your recommendation of our hotel is truly an honor, thank you. We hope to see you again for another great stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Germantown Hills, IL

Fantastic Hotel, Great Locatiion

Posted Jul 8, 2014
Let's start at the beginning: Valet parking was simple, easy, and efficient. The staff was nothing but pleasant. Check in was a breeze. The front desk staff were helpful and very knowledgeable on the area. They treated us very well. I liked that the elevator required key card access to get up to the floors. The extra little security it adds is a nice touch. The room was very large with tall ceilings. Although the view from the 3rd floor was mostly rooftop, we were still able to see the 4th of July Fireworks in Forest Park from our window. The bathroom was very clean with marble tile and a glass shower. Only complaint was the toilet tissue was quite a long reach from the toilet. I was quite impressed overall. Highly recommend this hotel to anyone looking for a higher-end place to stay.
Comment from Hotel Management
Jul 15, 2014 by HotelMgmt, Hotel Management
Your positive review of Chase Park Plaza Hotel is truly appreciated. Sounds like your stay perfectly met your needs, and we couldn’t be more happy. From your excellent experience at check in, to your large room, clean bathroom, and helpful staff, we’re grateful to provide you with the visit you deserve. Your high recommendation is an honor. Thank you.
2 out of 5
by A verified traveler from Springfield, IL

Overpriced disappointment

Posted Jul 8, 2014
Cons: Everything
$400 /night, pillows were flat, one washcloth, ambulances and Fire trucks screaming by all night long, bed was lousy, no dresser drawers to unpack clothes, handles broken off nightstand, no coffee for the coffee maker and this was for one night!
Comment from Hotel Management
Jul 15, 2014 by HotelMgmt, Hotel Management
Your review is appreciated. We are deeply disappointed that you had anything less than the best experience at your recent stay. We truly apologize for the inconveniences you detailed about your accommodations. Please know this is not the standard we set for our hotel, and the items you indicated will be corrected immediately. We always encourage our guests to reach out and let us know during their visit if something is not quite right, so that we may have the opportunity to assist.
4 out of 5
Recommended
for Everyone
by A verified traveler from St Pete FL

Great hotel for the money!

Posted Jul 7, 2014
The Chase was exceptionally clean, friendly, and historically beautiful. The only complaint we had was the service in Café Eau. It seemed as though most of the staff was new. One particular lunch we waited over an hour just to pay our bill. Bartenders were friendly. Prices seemed inline with location and caliber of the hotel. Beds were comfortable. Pool area was spotless and staffed well. Elevators were super fast for an historic hotel. I would definitely return again.
Comment from Hotel Management
Jul 15, 2014 by HotelMgmt, Hotel Management
It’s wonderful that you enjoyed so much during your recent stay with The Chase Park Plaza. From our friendly staff, and clean and beautiful décor and pool, it is gratifying to know your visit with us was so memorable. Please accept our apologies for the wait you experienced while at one of our restaurants. This is not the type of encounter we hope to give our guests, and we will be sure to share your comments with our associates there so we can review our commitment to quality customer service. Please visit with us again soon.