Ratings based on 848 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom St. Louis, MO

A GREAT FAMILY GETAWAY .....

Posted Feb 21, 2015
Pros: Everything.
Cons: Nothing.
Location: Activities galore... within walking distance and also within a short cab drive to downtown .... just depends on your personal interests.
An inconvenient situation, furnace broke at home ...... and we were greeted with friendliness and a professional staff. We were given an upgrade to make our stay even more pleasant. The restaurant was fabulous.
Comment from Hotel Management
Mar 6, 2015 by HotelMgmt, Hotel Management
We are grateful that we could help turn an unfortunate situation like a home furnace issue into a pleasant escape for you and your family. Thank you for choosing the Chase Park Plaza for your impromptu family getaway. We’re pleased you enjoyed upgraded accommodations and got to see and do so much during your time with us. It would be our pleasure to welcome you back for another visit soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Stately old hotel

Posted Feb 21, 2015
Pros: Nice hot water, comfortable bed. Movie theater with current movies.
Cons: more towel bars for wash cloths...
Location: Close to Forest Park with museums and zoo, Central West End shopping...
A perfect location for events in and around St. Louis.
Comment from Hotel Management
Mar 6, 2015 by HotelMgmt, Hotel Management
Situated on the Central West End near beautiful Forest Park, Chase Park Plaza is an ideal place to stay when your wish is to explore all that our great city has to offer. Thank you for your kind review and for providing the highlights of your visit. It is our hope that you’ll return for another pleasant stay next time you’re in St. Louis.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Louisiana

Nice hotel, great staff

Posted Feb 21, 2015
Had a problem with comforter cleanliness upon arrival. Issue was addressed immediately by staff. Overall very good experience. Theater on site was great when the snow came calling.
Comment from Hotel Management
Mar 6, 2015 by HotelMgmt, Hotel Management
We are so pleased that you enjoyed your stay at the Chase Park Plaza and that our staff provided attentive service anytime you needed it. Catching a movie at our on-site theater, Chase Park Plaza Cinemas, is a wonderful way to spend a snow day. Thank you for your comments, please come back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Old school eligence

Posted Feb 17, 2015
Great romantic getaway , short can ride to everything interesting in STL and across. The street from forest park " STL version of Central Park " Has a great " love seating " movie threaters . Not cheap but worth the money
Comment from Hotel Management
Mar 6, 2015 by HotelMgmt, Hotel Management
How wonderful to read about your getaway to the Chase Park Plaza. Our property’s location, as you mentioned, is situated near a number of St. Louis attractions including the beautiful Forest Park. We’re delighted you got to experience the local area as well as our on-site theater. Thank you for your review, we hope to have the pleasure of welcoming you back again.
1 out of 5
by A verified travelerfrom C

No impressed at all for the second time.

Posted Feb 15, 2015
I live in St Louis. This was my second time at the Chase Park Plaza. Needless to say I was not impressed once again. It was old and not what i expected for the money spent. I was charged 3 times for parking and then told it would take up to a week after I called to have a credit issued. The accounting department was rude and did not appear to care. I will not stay at the Chase Park Plaza again.
Comment from Hotel Management
Mar 6, 2015 by HotelMgmt, Hotel Management
Thank you for returning to our property for a local getaway. While we are glad to read that you received a resolution to your billing concern, we deeply regret that your experience overall was not more positive. Please accept our sincere apologies for any inconvenience you encountered. Your comments have been shared with our management team and we hope that you will reconsider a future stay so that we can truly impress you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 14, 2015
Lovely hotel, on the older side but still kept very nice and clean. Perfect walking distance to the park and shops of central west end.
Comment from Hotel Management
Mar 6, 2015 by HotelMgmt, Hotel Management
Our historic St. Louis property is situated near a number of the Central West End’s best attractions and we’re delighted you found our location convenient. Thank you for your review of the Chase Park Plaza. It would be an honor to welcome you back again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NW suburb of Chicago

Easy access to Scottrade Center

Posted Feb 14, 2015
Pros: Nice accomodations
Cons: Very satisfied.
Location: Nearby restaurants , cocktails in Hotel with a very talented singing guitar player. Scottrade Center close by for hockey.
Arrived , checked in and room was upgraded having a living room and bedroom; both had TVs and very comfortable bed. Staff recommended pizza place within walking distance. Hotel has a Movie Theater and by the time we returned late, still could have seen a show, but an early hockey game, St. Louis vs. Blackhawks, needed to wake early to attend after breakfast. Next time will arrived earlier to utilize the theater. Very comfortable accomodations. Thank you.
Comment from Hotel Management
Mar 6, 2015 by HotelMgmt, Hotel Management
We love how much you enjoyed your stay at the Chase Park Plaza. Our property is situated near great St. Louis destinations like the Scottrade Center while offering numerous things to do on-site. We are truly pleased you found your upgraded suite accommodations comfortable and hope to welcome you back for another great stay, complete with a movie at the Chase Park Plaza Cinemas!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 12, 2015
Overall nice. Good people. More than adequate. Valet parking easily overwhelmed.
Comment from Hotel Management
Mar 6, 2015 by HotelMgmt, Hotel Management
Thank you for taking the time to review your experience at the Chase Park Plaza. We appreciate that our staff stood out and hope to welcome you for another enjoyable stay soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 31, 2015
Beautiful accommodations! Large one-bedroom suite; the pull-out couch in living room area was very comfortable as well.
Comment from Hotel Management
Mar 6, 2015 by HotelMgmt, Hotel Management
Thank you for such kind feedback from your experience at The Chase Park Plaza! We couldn’t be happier that you enjoyed our luxury accommodations and hope you’ll return for another stay with us soon.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Carbondale Il

Beautiful hotel 6 blocks from Barnes-Jewish

Posted Jan 30, 2015
Pros: Beauty, peaceful, comfort, excellent service, location, self-contained services.
Cons: Parking is pricey.
Location: Six blocks from Barnes-Jewish Hospital; lots of local restaurants and pubs within a few blocks.
This is a beautifully restored classic hotel. Large lovely lobby with polished marble and tasteful furnishings throughout. Staff are gracious, quick, unpretentious, friendly and efficient. Three restaurants and even a movie theater are in the building, which makes it easy for tired visitors. I've had two room upgrades, both to large suites, one to the 9th floor which offers free evening hors d'oeuvres.(roast beef sandwiches, prawns, cheeses, prosciutto, etc.) and complimentary wine (I chose a tasty Malbec) with a view of the city. Rooms are elegant, very clean, tastefully appointed and very comfortable, Bed was great. Wifi in the rooms works great (and may be complimentary - check at the front desk). The whole hotel has a gracious and luxurious feel. Only suggest skipping the parking valet service, as it's easy to self-park and the valet service adds $10. Generally an excellent hotel in every way. Highly recommended.
Comment from Hotel Management
Mar 6, 2015 by HotelMgmt, Hotel Management
We truly appreciate your gracious review and high recommendation of the Chase Park Plaza, thank you! We are delighted that you enjoyed the elegant ambiance of our hotel as well as your upgraded accommodations and Club Lounge experience. Our property, as you mentioned, is convenient to a number of St. Louis locations and offers plenty of on-site dining and entertainment options that we’re glad you got to enjoy. We certainly hope to have the privilege of welcoming you back again soon.