Outdoor pool, sun loungers

Reviews of The Royal Sonesta Chase Park Plaza St. Louis

4.5 out of 5
The Royal Sonesta Chase Park Plaza St. Louis
212 N Kingshighway, St. Louis, MO

Reviews

8.8

Excellent

Rating 10 - Excellent. 656 out of 1006 reviews" "
Rating 8 - Good. 180 out of 1006 reviews" "
Rating 6 - Okay. 96 out of 1006 reviews" "
Rating 4 - Poor. 49 out of 1006 reviews" "
Rating 2 - Terrible. 25 out of 1006 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dorshanta

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from CPP on Mar 23, 2024
Dear Dorshanta,Earning your top marks leaves our team smiling from ear to ear and we are so pleased to know that we provided an enchanting St. Louis visit. It was a pleasure to serve as your private abode and we encourage you to visit again just as soon as you can.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect!
Stayed 1 night in Mar 2024
Response from CPP on Mar 11, 2024
Dear Carolyn,“Perfect” is a word we love to find within our reviews, and we thank you for taking the time to pass along your wonderful endorsement. The pleasure was ours and we hope to welcome you for another Royal Sonesta experience in the months and years ahead. Warm regards,Chase Park Plaza Royal Sonesta Hotel

6/10 Okay

Demarcus

Liked: Staff & service, property conditions & facilities
For the price of the stay the room didn't have a refrigerator or a microwave. I felt a suite should come with more amenities. Overall not bad but i have had better stays.
Stayed 2 nights in Mar 2024
Response from CPP on Mar 11, 2024
Dear Demarcus,Greetings from the Central West-End and thank you for sharing your review. It was a joy to serve as your host and we appreciate the feedback shared. We apologize if our in-room amenity package left you disappointed and we trust you found our team is happy to have these items delivered to your room, based upon availability. It was a pleasure to serve as your host and we hope the years ahead provide us the chance to welcome you again.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

wayne, New York

Stayed 4 nights in Feb 2024
Response from Caitlyn on Mar 25, 2024
Thank you for our positive response, we are thrilled you enjoyed your stay at the Chase Park Plaza Royal Sonesta! Please let us know if you have any additional feedback.

10/10 Excellent

Dan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow. Super nice older hotel. Large rooms. Quiet. This is the place to stay.
Stayed 1 night in Feb 2024
Response from CPP on Mar 6, 2024
Dear Dan,Your endorsement means the world to us, and we thank you for taking the time to let us know that your Chase Park Plaza visit was so wonderfully enjoyed. On behalf of your many Royal Sonesta friends, the pleasure was ours and we look forward to you visiting time and again for many years to come.Warm regards,Chase Park Plaza Royal Sonesta Hotel

4/10 Poor

Neal, Clayton

Liked: Cleanliness, property conditions & facilities
I arrived a little after 3 and was told if I wanted to check in early (4 pm checkin) I’d have to pay an extra $25. BTW- the room was ready. I said “no thanks” I then asked about a late checkout today. Checkout is at 11 am, late checkout up to 1 pm was I believe an additional $20 and until 4 pm an additional $50. This hotel isn’t that spectacular to justify this. I also heard other people complaining about the early check in. I won’t be back. Clearly being an Expedia Gold doesn’t get you anything at this hotel.
Stayed 1 night in Feb 2024
Response from CPP on Mar 2, 2024
Dear Neal,Greetings from St. Louis and thank you for taking the time to share your review. While it was a pleasure to serve as your host, we are sorry to learn of your disappointments with our early and late departure process. Like many hotels, our housekeeping team has just a few hours to prepare a room to perfection, prior to the next guest arriving. Knowing the time needed, and the limited number of early and late departures that can be granted, the fairest way to balance this with our guests and the high demand for such requests is to offer this perk at a rate, which is again quite typical within the hotel community. We apologize if this left you disappointed, and we hope to one day have the chance to earn your greater accolades. Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from CPP on Mar 23, 2024
Thank you, Timothy.It is kind of you to let your fellow travelers know that they can count on an exceptional experience when joining us in the Central West-End and we thank you for taking the time to pass along your review. We would be humbled to one day greet you again and we trust you are looking forward to your return just as much as we are.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were very nice
Stayed 2 nights in Feb 2024
Response from CPP on Feb 26, 2024
Dear Anne,Greetings from St. Louis. We have long believed that we have the pleasure of so many return guests thanks to the warm welcome and gracious hospitality provided by our team. We appreciate you spreading the word and we hope you will be included in the long list of repeat guests who call our hotel “home”. Until next time.Warm regards,Chase Park Plaza Royal Sonesta Hotel

8/10 Good

Alfons

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from CPP on Feb 20, 2024
Dear Alfons,It was a pleasure to welcome you to the Central West-End and we appreciate you taking the time to pass along your review. Hosting you again would be a treat for us all and we look forward to ensuring your next experience reflects the treasured moments for which Royal Sonesta is known. Until then.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Sara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location!
Stayed 1 night in Feb 2024
Response from CPP on Feb 16, 2024
Dear Sara,We know looks aren’t everything though we are thrilled to learn that our soothing designs and central address served you well for fully enjoying your St. Louis visit. It was a joy to serve as your host and we hope to welcome you time and again for many years to come.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

mark d

Liked: Cleanliness
It’s a pretty old facility but it’s well kept clean and the staff are excellent
Stayed 3 nights in Feb 2024
Response from CPP on Feb 15, 2024
Dear Mark,As your comments suggest, we just recently celebrated our centennial anniversary as we are one of the true grand dames that occupy the St. Louis skyline. While our façade may reflect an era of times gone by, our interiors are equipped with the textiles and amenities that travelers expect today. We are thrilled to learn that you so enjoyed your experience, and we will be sure to share your accolades with our Royal Sonesta Housekeeping team.We thank you once more for the perfect scores and we encourage you to join us again just as soon as you can.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

PRINCE

Stayed 1 night in Feb 2024
Response from CPP on Mar 21, 2024
Dear Prince,Greetings from your many Royal Sonesta friends overlooking Forest Park and thank you for sharing your review. We are delighted to have earned your high marks and we hope to welcome you to St. Louis time and again for many years to come.Warm regards,Chase Park Plaza Royal Sonesta Hotel

6/10 Okay

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from CPP on Feb 12, 2024
Dear Johnny,We extend our warm greetings from the Central West-End, and we thank you for taking the time to share your review. In finding your scores, we fear that aspects of your visit may have fallen short of expectation and if that was the case, we extend our regrets and wish for nothing more than the chance to earn your adoration during your next St. Louis visit. Please do visit again, and as always, we encourage you to bear in mind that we are just a message away if we can help in ensuring you are relaxing in total comfort. Until then.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great dining and friendly staff. Clean and spacious rooms and lots of shopping and nightlife options. Within walking distance
Stayed 2 nights in Jan 2024
Response from CPP on Feb 3, 2024
Dear Stephen,As you quickly found, the best of St. Louis is just steps away and we are thrilled to learn that you took advantage of our central address and explored all that awaits nearby. We appreciate your added accolades regarding the attention to detail of our Royal Sonesta housekeeping team and we look forward to impressing again upon your return.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Clare, Wildwood,

Stayed 1 night in Jan 2024
Response from CPP on Mar 21, 2024
Thank you, Clare.Your perfect scores were a treat for our Royal Sonesta team to find and we thank you for taking a moment to let your fellow travelers know that your visit was so enjoyed. It would be a pleasure to one day host you again and we hope we have earned a spot on the top of your list of favorite hotels in the city. Until next time. Warm regards,Chase Park Plaza Royal Sonesta Hotel

8/10 Good

Tom

Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from CPP on Jan 30, 2024
Dear Tom,Greetings from the Central West-End and thank you for spending your time with us. In finding your review, we are delighted to know that your time was well enjoyed, and we look forward to further impression upon your St. Louis return. Until next time.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Diana

Traveled with partner
Liked: Amenities
Response from CPP on Jan 22, 2024
Dear Diana,Our Royal Sonesta team extends a warm hello and an oversized “thank you” for the stellar review. It was a joy to serve as your host and we hope the months and years ahead provide us the chance to welcome you back to the Central West-End and to your perch above the trees overlooking Forest Park. Until next time. Best regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Belquiss

Stayed 2 nights in Jan 2024
Response from CPP on Feb 5, 2024
Dear Belquiss,Your perfect scores were a treat for our Royal Sonesta family to find and we thank you for taking the time to pass along your review. We trust we will soon have the chance to welcome you again and we look forward to ensuring your next Central West-End visit is just as enjoyed. Until then.All the best,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

SUSAN

Stayed 3 nights in Jan 2024
Response from CPP on Jan 17, 2024
Dear Susan,You know how to make us smile. We appreciate the perfect scores, and we hope the future provides you the chance to join us again. Until then.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Eli

Stayed 2 nights in Dec 2023
Response from CPP on Jan 31, 2024
Thank you, Eli. It was a pleasure to welcome you to the Central West-End and we are humbled to have earned your top marks. Providing a similar experience next time will be our top goal and we hope you are looking forward to your return. Until then.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from CPP on Jan 30, 2024
Hello Kayla,You know how to make us smile. We appreciate your perfect scores and we trust you are looking forward to your return just as much as we are.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Margie

Liked: Cleanliness, staff & service, property conditions & facilities
COULD NOT GET A BELLMAN CART HAD TO TAKE MY LUGGAGE UP MYSE
Stayed 2 nights in Dec 2023
Response from CPP on Jan 10, 2024
Hello Margie,It was a pleasure to welcome you to the Central West End and we thank you for taking the time to share your review. While we trust your overall visit was well enjoyed, we are sorry to learn our bellmen were assisting other guests upon your arrival. We hope our Guest Reception team offered to hold your bags until someone was able to assist. We do apologize for any troubles, and we look forward to ensuring your next visit is perfectly enjoyed from the moment you arrive until the final memory is created. Until then.All the best,Chase Park Plaza Royal Sonesta Hotel

8/10 Good

Susan

Stayed 1 night in Dec 2023
Response from CPP on Jan 22, 2024
Dear Susan,Greetings from the Central West-End and thank you for sharing your review. It was a delight to serve as your home-base while visiting St. Louis and we are warmed to know that the experience was well enjoyed. Earning your further accolades will be our top goal upon your return and we trust you are looking forward to that next visit just as much as we are. Until then.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Patrick, Conway

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here several times. The hotel is clean, well decorated, and the rooms are large. It’s the perfect example of what a historic hotel can continue to be.
Stayed 1 night in Dec 2023
Response from CPP on Dec 29, 2023
Dear Patrick,It is always a pleasure to welcome you and yours and we thank you for your years of loyalty. Your accolades of our housekeeping team, the best in St. Louis, will be celebrated throughout the hotel and on behalf of all of us, we trust you are looking forward to your return just as much as we are. Until then.Happy New Year,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining in the hotel and around the hotel. A movie theater is also on the premises, so convenient!
Stayed 2 nights in Dec 2023
Response from CPP on Dec 29, 2023
Dear Kelly,A culinary lover will delight in an experience at our hotel as we offer three in-house restaurants with many more just a short walk away. We appreciate you spreading the word about what you most loved and we invite you to join us again just as soon as you can.Best regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from CPP on Dec 29, 2023
Thank you, Lucy.Your perfect scores met our heart and give us reason to celebrate this New Year’s weekend. Please plan to join us again just as soon as you can.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Christina

Stayed 3 nights in Dec 2023
Response from CPP on Jan 17, 2024
Thank you, Christina. It was a pleasure to find your perfect review and we hope we soon have the chance to spoil you again. All the best,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Richard, Springfield

Stayed 1 night in Dec 2023
Response from CPP on Jan 17, 2024
Dear Richard,Greetings from the Central West-End and thank you for entrusting us to serve as your home-base while visiting St. Louis. Your perfect scores leave us beaming with pride and we hope your visit allowed you the chance to sample a meal at one of our in-house restaurants.On behalf of your many Royal Sonesta friends, please do visit again.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from CPP on Dec 29, 2023
Greetings Anthony,It was a pleasure to welcome you to our iconic Central West-End neighborhood and we trust our address, just steps away from Forest Park and the many shops and restaurants for which are area is known, served you well for exploring all that awaits beyond our front doors. We thank you for taking the time to pass along your review and we hope to welcome you again in the New Year ahead.All the best,Chase Park Plaza Royal Sonesta Hotel

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CPP on Dec 29, 2023
Dear Jamie,Greetings from the Central West-End and thank you for sharing your review. We appreciate the high marks, and we trust the enjoyed experience will have you leaning on us time and again for future visits to the city. Until next time.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from CPP on Dec 29, 2023
Dear Michele,On behalf of all of us, it was a joy to serve as your host and we thank you for taking the time to post your top scores. We hope we inspired at every turn, and perhaps your visit also coincided with our winter wonderland décor which flocks our lobby in full. It would be a pleasure to one day see you again and we look forward to seeing you then.All the best,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly Surprised
The staff at this hotel is extremely friendly and professional. That includes valet, front desk, bar/restaurant. All were very pleasant to interact with.
Stayed 1 night in Dec 2023
Response from CPP on Dec 22, 2023
Thank you, Kenneth.We have long believed it is the warm welcome provided by our Royal Sonesta colleagues that inspires repeat visits, and we are thrilled to find your review touting the same. It was a joy to welcome you to the Central West-End and we encourage you to hurry back just as soon as you can.Happy Holidays,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Tony

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Royal Sonesta was beautiful and very comfortable. The only complaint I have is that my hot water in the shower "cycled" from almost cold to so hot you had to move away from the water or it would burn you.
Stayed 1 night in Dec 2023
Response from CPP on Dec 22, 2023
Dear Tony,It was a pleasure to welcome you to the Central West End and we thank you for taking the time to pass along your review. While your high marks and thoughtful accolades are much appreciated, we do apologize for any troubles had with the water temperatures in your room. We will ask our Engineering team to investigate this further and we look forward to winning your added approvals the next time we serve as your host.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Maurice

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
St Louis Perfection
Legendary hotel is better than ever
Stayed 3 nights in Dec 2023
Response from CPP on Dec 20, 2023
Dear Maurice,You know how to make us blush. We appreciate the thoughtful accolades, and we look forward to the joy of hosting you time and again for many years to come. Until then, our team wishes you a Happy Holiday season.Warm regards,Chase Park Plaza Royal Sonesta Hotel

8/10 Good

Britt

Stayed 1 night in Dec 2023
Response from CPP on Jan 10, 2024
Hello Britt,Greetings from your many Royal Sonesta friends and thank you for sharing your review. We hope your visit allowed you the chance to sample the culinary delights offered on the menus of our three in-house restaurants, and if not, perhaps you can explore the flavors the next time we see you. Speaking of another visit, we trust you are looking forward to this just as much as we are. All the best,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Nancy

Stayed 1 night in Dec 2023
Response from CPP on Dec 20, 2023
Dear Nancy,Greetings from your many Chase Park Plaza friends. Your gift of a perfect score is received with our full appreciation and we thank you for taking the time to share. We hope your visit allowed you the chance to stroll the boutiques and restaurants found throughout the Central West End and we encourage you to join us again just as soon as you can.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Time Treat
The Chase Park Plaza at Christmas time is stunning. Loved our stay.
Stayed 1 night in Dec 2023
Response from CPP on Dec 20, 2023
Dear James,As you discovered, our lobby and public areas truly transformed during the holiday season, and we hope you captured several photos to share with friends and family at home. We thank you for taking the time to share your thoughtful review and we hope this cherished visit soon inspires another. Until then.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Wendy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Love the Chase, especially at Christmas!
Stayed 1 night in Dec 2023
Response from CPP on Dec 13, 2023
Dear Wendy,Happy Holidays and thank you for allowing us to host your festive retreat. It was a joy to serve as your home-away-from-home and we are thrilled to learn that our winter-wonderland and holiday décor embodied you in the spirit of the holidays.Our spring colors can be just as magical with Forest Park just across the street, so we do hope to see you again in the months ahead.Warm regards,Chase Park Plaza Royal Sonesta Hotel

6/10 Okay

Amber

Traveled with family and small children, Traveled with group
Liked: Cleanliness, property conditions & facilities
Breakfast at the Preston was highly over priced for eggs and bacon. It was uncomfortably hot and we had poor service. As far as hotels go, there was nothing that was wowing or enticing me to return.
Stayed 2 nights in Dec 2023
Response from CPP on Dec 13, 2023
Greetings Amber, We appreciate each of our guest reviews and we thank you for taking a moment to share your impressions. Your comments leave us disappointed as it seems we fell short in creating remarkable moments and we apologize if that was the case. We hope you found our team happy to offer a new breakfast option if the eggs fell short in pleasing the palate and we encourage you to keep at top of mind that we will work to elevate your impressions should you ever join us again. Until then.Kind regards,Chase Park Plaza Royal Sonesta Hotel

4/10 Poor

Heekyung

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Slow in service ; too old facility
Stayed 3 nights in Dec 2023
Response from CPP on Dec 13, 2023
Dear Heekyung,Our team extends a warm hello, and we thank you for taking the time to pass along your review. While our architecture maintains the period details of our building and is meant to provide intrigue beyond every turn, the interiors are designed to provide every current luxury and amenity expected by today’s traveler. We apologize for any disappointment in the aesthetic, and any delays in service. This is valuable information for our leadership team to have and we once again thank you for passing this along.On behalf of all of us, the pleasure was fully ours and we look forward to providing a flawless experience upon your St. Louis return. Until then. Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Frances

Response from CPP on Dec 29, 2023
Dear Frances,Your many Chase Park Plaza friends appreciate the rave review, and we thank you for spreading the holiday cheer. It was a delight to serve as your home-base while visiting the Central West-End and we hope your visit allowed you the chance to explore the many culinary delights featured on the menus of our three in-house restaurants. Once more, the pleasure was ours and we invite you to hurry back one day soon.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Frances

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing! It was decorated beautiful for the holidays. The staff was friendly and helpful. The food was delicious and with 3 restaurants something was always open. The area of St. Louis was super nice, great shopping and restaurants nearby but also close to downtown. I would highly recommend this hotel to anyone traveling to St. Louis.
Stayed 3 nights in Nov 2023
Response from CPP on Dec 7, 2023
Dear Frances, Your recommendation means the world to us, and we are elated to read that your visit allowed you to experience our various restaurants, our iconic winter wonderland, and our first-class hospitality. We thank you for spreading the word and we invite you to hurry back just as soon as you can.Kind regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautifully decorated for the holidays, staff was extremely friendly.
Stayed 1 night in Dec 2023
Response from CPP on Dec 7, 2023
Dear Amber,Your review leaves us blushing just a bit though we are thrilled to learn that you so enjoyed your enchanting winter-wonderland experience. We appreciate the kind words regarding the warm welcome provided by our team, and we look forward to you visiting again, hopefully, one day soon.Kind regards,Chase Park Plaza Royal Sonesta Hotel

8/10 Good

Karen

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from CPP on Dec 7, 2023
Dear Karen,Greetings from your many Chase Park Plaza friends and thank you for taking the time to share your review. It was a pleasure to serve as your home base in the Central West-End and we hope you thoroughly enjoyed overlooking nearby Forest Park. Hosting you again would be a treat for us all and we encourage you to hurry back just as soon as you can.All the best,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from CPP on Dec 29, 2023
Happy Holidays Whitney and thank you for the stellar review. We are elated to know that you so enjoyed your St. Louis visit and we hope The Chase will be your home-base for visited planned in the months and years ahead. On behalf of your many Royal Sonesta friends, we extend our well wishes for a happy and healthy 2024 and we invite you to hurry back just as soon as you can.Kind regards,Chase Park Plaza Royal Sonesta Hotel

8/10 Good

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from CPP on Dec 7, 2023
Thank you, Bridget. We were thrilled to serve as your home-away-from-home and we appreciate you taking the time to pass along your scores. Welcoming you again would be a treat for us all and we trust you are looking forward to the same.Cheers,Chase Park Plaza Royal Sonesta Hotel

4/10 Poor

Kimberly

Liked: Cleanliness
Disliked: Staff & service, amenities
I love the Chase but Sonesta has destroyed it. When I came on Sunday, only one employee. No one to help with my bags. No room service all week. The building is amazing and my suite was very noisy very but the service was way below par!
Stayed 5 nights in Nov 2023
Response from CPP on Dec 4, 2023
Dear Kimberly,We appreciate your years of loyalty, and we thank you for providing a summary of your most recent Chase Park Plaza experience. While we are thrilled to know that past visits have been a great success, we are sorry to learn that our bell colleagues were assisting other guests upon your arrival. We trust you know we would have been happy to hold your luggage until those colleagues returned, at which point we would have had the bags quickly sent to your room. Your added feedback regarding housekeeping service has been heard and we fear we failed to introduce you to our more curated approach which allows the guest to select their desired level of service. We appreciate you bringing this to our attention so that we can ensure this information is included in our initial greeting, and we hope you can accept our apologies and one day afford us a chance to restore your confidence in all that you have come to love about our iconic building and the first-class service we provide.Warm regards,Chase Park Plaza Royal Sonesta Hotel

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from CPP on Dec 20, 2023
Dear Jessica,Greetings from St. Louis and thank you for sharing your review. We appreciate the high marks, and we’ll hope to earn that added star the next time we see you. With that goal in mind, please feel free to let us know if there is anything more, we can do to further add to your comfort the next time you make yourself at home.We thank you once more and we hope to see you again in the months and years ahead.Kind regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Christmas Decorations here are gorgeous. I loooved the AMC six screen Movie Theater on the main floor.😍
Stayed 1 night in Nov 2023
Response from CPP on Nov 28, 2023
Dear Tracy,As you discovered, the holiday season is THE season to visit The Chase Park Plaza, and we are thrilled to learn that our winter wonderland captured your every sense. We appreciate the rave accolades, and we hope to welcome you for more fun in the weeks and months ahead.Warm regards,The Chase Park Plaza Royal Sonesta Hotel

8/10 Good

Michael, Scottsdale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has echoes of an era of fine hotel properties, while existing in an area of the city in transition. The locked doors and security were a reminder of the current reality, while the architecture was a reminder of the past… overall, all good.
Stayed 3 nights in Nov 2023
Response from CPP on Nov 28, 2023
Dear Michael,Greetings from your many Royal Sonesta friends and thank you for sharing your review. We are thrilled to read that our grandeur and amenities fully captured your attention, and we hope that the Preston menu was explored and enjoyed in full as well. We appreciate your added feedback and while our Central West-End neighborhood is thought to be pedestrian friendly and loaded with charm, like most hotels we do lock our doors during the evening hours to further ensure for the safety and well-being of our residents and guests. We thank you once more and we invite you to hurry back just as soon as you can.Warm regards,The Chase Park Plaza Royal Sonesta Hotel