Ratings based on 676 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Lovely Hotel, Lovely Staff

Posted Aug 26, 2014
We were originally given one of the older, not yet renovated rooms. The room was fantastic in size with a huge bathroom. However, the bathroom was not clean and the curtains were water stained. The room smelled of mildew. I woke up with congestion due to the room condition. I requested a move and the second room was fantastic. The staff at this hotel is very friendly and super accommodating. The location is central. We travelled downtown to a sporting event and out to Pacific, MO. all with ease. Our entire stay was so pleasant following our initial disappointment. We would definitely stay here again!
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel

Posted Aug 25, 2014
Pros: Location.
Cons: a little bit old
very nice location near Forest Park. Strongly recommonded.
5 out of 5
Recommended
for Everyone
by A verified traveler from ny ny

Upscale Excellent Service!

Posted Aug 24, 2014
This hotel is the tops. Upscale spa and gym, great service and clean comfortable beautiful rooms. Very satisfied! !
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Mary's Co., MD

Excellent Hotel:close to West End and F. Park

Posted Aug 19, 2014
Pros: Central location ... proximity to Forest Park, West End Restaurants, and easy drive to other St. Louis activities and attractions. Great staff.
Cons: Wi-Fi access should be included with the room.
Location: Central West End has a vibrant restaurant scene - multiple food styles of high quality. Forest Park is a real gem ... zoo, museum and other sites.
We had a wonderful experience from check-in to check-out. Hotel has great amenities, restaurants and bars. Plenty of places to gather with family and friends.
Comment from Hotel Management
Aug 25, 2014 by HotelMgmt, Hotel Management
Your delightful review is most appreciated. We’re so glad we could meet your expectations in every way, including our offerings and our customer service. Sounds like you enjoyed your stay at Chase Park Plaza, and we invite you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Aug 18, 2014
Pros: Location and amenities were great. Close to shopping, eating, parks etc. Having a theater connected to the hotel was a pleasant surprise.
Cons: The theater could show movies later at night. Last movie plays around 9:40pm.
Location: Eating, shopping, drinking. A whole lot to do within walking distance.
The hotel was clean and the rooms big. The pool area was well kept and having restaurants/bars in the hotel made the whole experience more enjoyable. Lot's to do inside the hotel and the location is so great that there is a whole lot to do outside the hotel as well.
Comment from Hotel Management
Aug 25, 2014 by HotelMgmt, Hotel Management
Sounds like your stay at Chase Park Plaza was both positive and memorable, and for that we’re glad. We’re happy you enjoyed your spacious, clean room and our central location. Your input regarding our movie offerings is appreciated. We would love to welcome you back sometime.
4 out of 5
Recommended
for Everyone
by A verified traveler

Expected more

Posted Aug 18, 2014
Cons: The smell of the room.
Location: Great location, easy access to downtown and Forest Park, and walking distance to many great restaurants.
We live in town but every once in awhile book a hotel room for a short getaway. I have always wanted to stay at the Chase but this was our first visit. The hotel itself and its amenities are very nice. However, we had booked a one bedroom suite, and the first room they gave us was a very small standard room. When we called they quickly moved us, but it seemed as if it was done on purpose. The second room was nice but had an odd smell, like they had covered up cigarette smoke. Since I had already asked to be moved once we decided to live with it. The room was very quiet and the bed was comfortable. When we left, they charged us for valet parking even though we had asked for self-park and they had coded our keys for self-park. Again, this was quickly remedied, but with two mistakes like this for a one-night stay, it seemed as if they either weren't paying attention or trying to put one over on us.
Comment from Hotel Management
Aug 25, 2014 by HotelMgmt, Hotel Management
Thanks for sharing your candid review. It is regrettable that we missed the mark when it came to some important issues, and for that we are truly sorry. Your experience will be shared with all of our associates so that we may review our commitment to customer service. We appreciate your business, and hope to see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 14, 2014
Great place, charges extra for everything. The staff and facilities were great.
Comment from Hotel Management
Aug 19, 2014 by HotelMgmt, Hotel Management
Thanks very much for your kind feedback on Chase Park Plaza. We’re glad you enjoyed your stay and felt everything, including our associates and our hotel facilities, were great. We regret if you were surprised by any of our fees. We encourage our valued guests to call in advance with questions or check our website for information. We invite you back for another great stay soon.
4 out of 5
by A verified traveler

Really good , could be great

Posted Aug 11, 2014
Hotel has great location right next to Forest Park. Staff is very friendly and attentive. Nice clean room but the king sized bed barely fits in the little bitty room and it was hard for my wife and I just to get around each other. Lots of great restaurants in the neighborhood close by as well as restaurants in the hotel. Simple, dumb details keep this hotel from being great such as one cup of coffee in the morning that is caffinated for two people. At least give two cups or just have free coffee in the lobbie like any mid grade hotel on up would have.
Comment from Hotel Management
Aug 19, 2014 by HotelMgmt, Hotel Management
While we’re glad you enjoyed many aspects of your recent visit including our location and friendly associates, we do regret that you weren’t satisfied in every way. We appreciate your comments, and will review them with our management for future consideration. Please know we encourage guests to inform us during their visit if something is not quite right so that we have the chance to assist. We hope you’ll return again in the future. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from worcester uk

Great but don't accept the old wing

Posted Aug 9, 2014
This hotel is elegant and well located in a good neighbourhood near restaurants , galleries and Forest Park. It felt luxurious. Initially we wanted a room with a view but were offered one which was small and noisy so we opted for one in the newer part and were very happy
Comment from Hotel Management
Aug 13, 2014 by HotelMgmt, Hotel Management
We’re so glad you stayed with us recently, and that you enjoyed many aspects of our hotel. We regret you were not satisfied initially, but we thank you for the chance to assist you right away. We are committed to providing exceptional customer service, and we’re gratified to know we could make your stay memorable.
5 out of 5
Recommended
for Everyone
by A verified traveler from McLouth, KS

Beautiful Hotel...classy and full of character

Posted Jul 31, 2014
Pros: The pool was great, the room felt very homey, and the staff was very friendly and helpful
Location: Loved that it was so close to Forest Park and all the eating establishments. It was also within walking distance to the college my girls visited.
We took the Amtrak from KC to St Louis and arrived way before check in time. Staff let us check in early as they had a room available. We were only there one night but it was a wonderful experience.
Comment from Hotel Management
Aug 7, 2014 by HotelMgmt, Hotel Management
Thank you for your glowing review of Chase Park Plaza. From your early check in, to your enjoyment of the pool and your room, it sounds like your stay with us suited you perfectly. We are centrally located to several St. Louis universities. We’re so glad you liked so many aspects of your visit and we would love to welcome you back again soon.