Ratings based on 796 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jan 27, 2015
The hotel staff was outstanding. The bar area was too crowded because it is open to the public. Our room was spacious but the couch was uncomfortable
5 out of 5
Recommended
for Everyone
by A verified traveler

We stay here every year

Posted Jan 25, 2015
Pros: The hotel is a grand, older building. I like the architecture. There is a small movie theater in the hotel.
Location: This is in a very nice area with coffee shops, restaurants, and retail nearby.
We stay here every year for the wine tasting held here in January. We have always had a good experience. This time we had a corner room which was especially nice and roomy.
5 out of 5
Recommended
for Everyone
by A verified traveler

Always enjoy our stay here

Posted Jan 24, 2015
Great location. Great staff. We stay here every time we visit St. Louis, never disappoints.
4 out of 5
Recommended
for Everyone
by A verified traveler

Walking distance to fun parts of saint louis

Posted Jan 20, 2015
Lots of noise on my floor all night long in the hallway. Walls are paper thin.
Comment from Hotel Management
Jan 27, 2015 by HotelMgmt, Hotel Management
The Chase Park Plaza, located in the Central West End, is situated near a number of great area attractions and we are delighted you enjoyed exploring them by foot! Please accept our sincere apologies for any disruptions during your visit. We hope to have the opportunity to welcome you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 19, 2015
Was very impressed with the King suite. Very much enjoyed our stay.
Comment from Hotel Management
Jan 27, 2015 by HotelMgmt, Hotel Management
We are thrilled that your recent stay at the Chase Park Plaza was enjoyable and that our elegantly appointed King Suite truly impressed you. Thank you for your comments, we hope you’ll return for another pleasant experience in the near future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Illinois

Beautiful classic restored hotel, fine value.

Posted Jan 19, 2015
Booked on line, was upgraded to a beautiful palatial suite for 2 nights while doing medical tests at Barnes-Jewish Hospital. Fine elegant restored hotel, great respite. There's a movie theater in the hotel with several films, saw Into the Woods in comfort. Not was all perfect. The Bistro restaurant had a duck breast medallion dinner to die for, but the salmon dinner tasted like salmon trout with an unfortunate lemony sauce, avoid. Buffet breakfast first morning was okay although unimaginative; 2nd morning I tried the omelette but it was also dull. All service efficient but a bit uneven: mostly great, friendly, kind, second dinner waiter maybe nicest of my life, but second breakfast waiter was a frosty terse stone wall, don't know how I offended him, disturbing. Wifi is $9/24 hours in room or business center, didn't work in the room, after 45 useless minutes on the phone with techies had to dress and go to the lobby where it works (and is free) , bothersome. Parking is expensive too.w But I would definitely recommend this beautiful hotel especially with online discounts.
Comment from Hotel Management
Jan 27, 2015 by HotelMgmt, Hotel Management
Thank you for your kind recommendation of the Chase Park Plaza. We are pleased to learn that you enjoyed your upgraded accommodations, helpful service and the on-site amenities, like the Chase Park Cinemas. While we deeply regret any aspects of your visit that were less than perfect, we appreciate that they did not detract from your overall experience. We are grateful you shared your thoughts. It would be our pleasure to welcome you back again very soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom So. Ill.

Nice place to spend NYE

Posted Jan 7, 2015
Pros: Grandeur
Cons: Wheelchair accessibility.
Location: Plenty but we chose to use what the Chase had to offer which was more than enough for us.
Enjoyed the experience at the Chase for NYE. Everything was really exciting. Being in a wheelchair limited some activities for me but we utilized room service and had a delightful evening. The Chase is difficult for a wheelchair but with effort we did manage.
Comment from Hotel Management
Jan 14, 2015 by HotelMgmt, Hotel Management
We were delighted to welcome you to Chase Park Plaza for New Year’s Eve! Thank you for letting us know what an enjoyable and exciting time you had. Your feedback is important to us and we will be sure to share it with our management. We invite you back again soon for another great stay.
1 out of 5
by A verified traveler

Posted Jan 3, 2015
Racist establishment and room smells like mood and old water
Comment from Hotel Management
Jan 19, 2015 by HotelMgmt, Hotel Management
We treat all guest comments and claims very seriously. We encourage you to reach out to us with more information at your earliest convenience so that we might assist. Thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seoul

Very Posh Experience

Posted Jan 2, 2015
Pros: Location, quality of room, demeanor of staff
Cons: A very minor thing, but there were no bathrobes in our room.
Location: All in walking distance: a variety of restaurants, clothing boutiques, bookstores, and beautiful old homes for those interested in architecture walks.
If you've never heard of this place, it's one of the fancier and more storied hotels in Saint Louis. I had the good fortune of getting a free upgrade (I think it was truly just because I was nice to the desk clerk--something to think about) and so stayed in a small suite that was quite luxurious and spacious. I highly recommend the hotel due to its quality, location, and relatively decent rates for what you get. Oh, and there's also a very nice movie theater and gym in the lobby.
Comment from Hotel Management
Jan 14, 2015 by HotelMgmt, Hotel Management
Thank you for sharing your glowing review of your time at The Chase Park Plaza. We’re honored you chose our hotel, and we’re happy we could provide the elegant experience, unique amenities and comfortable suite you enjoyed. Our guests love walking out our door and exploring our Central West End neighborhood. We hope to have the opportunity to see you again very soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel!

Posted Dec 31, 2014
Bed wasn't that comfortable for the niceness of the hotel. Bathroom needs separate shower and bigger tub. Overall very nice hotel
Comment from Hotel Management
Jan 5, 2015 by HotelMgmt, Hotel Management
Your feedback is appreciated. We’re happy you found our hotel to be so nice, but it is regrettable if you were not fully impressed in your guest room. We will share your comments with our management team for future improvements. It’s our hope to welcome you back to Chase Park Plaza soon.