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Reviews of Comfort Inn & Suites St. Louis - O'Fallon

2.5 out of 5
Comfort Inn & Suites St. Louis - O'Fallon
100 Comfort Inn Ct, O'Fallon, MO

Reviews

7.6

Good

Rating 10 - Excellent. 281 out of 806 reviews" "
Rating 8 - Good. 267 out of 806 reviews" "
Rating 6 - Okay. 114 out of 806 reviews" "
Rating 4 - Poor. 76 out of 806 reviews" "
Rating 2 - Terrible. 68 out of 806 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk staff. We were able to check in early which allowed us to freshen up & change before going to a family gathering.
Stayed 1 night in Mar 2024
Response from Ankur on Mar 27, 2024
Thank you, for taking the time to provide us with your feedback, we truly appreciate it !

2/10 Terrible

Tamara

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property is in terrible condition and is in desperate need of remodeling. I couldn’t get checked in for a while, due to the system being down, which caused the manager on duty to become frustrated. I will not stay at this property again.
Stayed 1 night in Mar 2024
Response from Ankur on Mar 26, 2024
Your feedback is important to us. Rest assured we use you comments to improve.

10/10 Excellent

Kristina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ankur on Mar 27, 2024
We recognize your time is valuable and appreciate the feedback you have provided.

4/10 Poor

Liz

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is very dated. The furniture, carpets, etc are in need of a serious refresh. The chairs and loveseat were very stained and borderline nasty. The room we stayed in had a very moldy/mildew smell. The pool was nice! The desk attendant on Friday and Saturday morning was very kind and had great customer service skills. The desk attendant on Friday night was horrific! We needed additional towels and we asked very politely. He rolled his eyes and slumped his shoulder and mumbled. He had to walk about 10 steps and get them.
Stayed 5 nights in Mar 2024
Response from Ankur on Mar 25, 2024
Your feedback is important to us. Rest assured we use you comments to improve.

4/10 Poor

Cecilia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a terrible odor. so did the hallway. The carpet was fithyin our room. None of housekeeping spoke English. Workers were across the hall from our room. Remodeling . It was noisy..
Stayed 7 nights in Mar 2024
Response from Ankur on Mar 25, 2024
Thank you for your review.

2/10 Terrible

Zach

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty and unkept
Stayed 2 nights in Mar 2024
Response from Ankur on Mar 25, 2024
Your feedback is important to us. Rest assured we use you comments to improve.

6/10 Okay

Nacia

Stayed 1 night in Mar 2024
Response from Ankur on Mar 24, 2024
Thank you for your review.

8/10 Good

Chris

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Ankur on Mar 25, 2024
Thank you, for taking the time to provide us with your feedback, we truly appreciate it !

6/10 Okay

Lindsay

Stayed 2 nights in Mar 2024
Response from Ankur on Mar 18, 2024
Thank you for your review.

10/10 Excellent

Julio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed two nights. Staff very good, breakfast excellent, very comfortable beds and pillows.
Stayed 2 nights in Mar 2024
Response from Ankur on Mar 13, 2024
We recognize your time is valuable and appreciate the feedback you have provided.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Quiet place
Stayed 3 nights in Dec 2023
Response from Ankur on Mar 13, 2024
Thank you, for taking the time to provide us with your feedback, we truly appreciate it !

10/10 Excellent

Todd, Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, convenient clean, safe area.
Stayed 1 night in Mar 2024
Response from Ankur on Mar 7, 2024
We recognize your time is valuable and appreciate the feedback you have provided.

6/10 Okay

Diana

Liked: Cleanliness
Disliked: Property conditions & facilities
I could hear the people in the room next to me talking, and they were not yelling as well as hear their TV. Thankfully they went to bed early. Then I was awaken at 5 AM with the sound of forceful water as the room above me or next to me turned on their shower and the entire time they showered. Fix the pipers and insolation in the walls. Carpet was also weird. Not normal carpet and made a weird sound when walked on.
Stayed 1 night in Mar 2024
Response from Ankur on Mar 5, 2024
Thank you for your review.

10/10 Excellent

Eun

Traveled with family
Liked: Cleanliness, staff & service
The check in check out process was wonderful. The room was clean. Breakfast was adequate. Staffs were nice and helpful. The facility was a little worn, some wall corner was broken off probably by careless customer banging trunks on it. Elevator was really slow.
Stayed 1 night in Feb 2024
Response from Ankur on Feb 28, 2024
We recognize your time is valuable and appreciate the feedback you have provided.

8/10 Good

Pankaj

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay.
Stayed 3 nights in Feb 2024
Response from Ankur on Feb 26, 2024
Thank you for your review.

8/10 Good

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good stay but the heater seemed very loud and was a little hard to go to sleep.
Stayed 1 night in Feb 2024
Response from Ankur on Feb 26, 2024
Thank you for your review.

2/10 Terrible

Kianna

Stayed 1 night in Feb 2024
Response from Ankur on Mar 21, 2024
Your feedback is important to us. Rest assured we use you comments to improve.

10/10 Excellent

valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ankur on Feb 17, 2024
Thank you for your review.

8/10 Good

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Ankur on Feb 4, 2024
Thank you, for taking the time to provide us with your feedback, we truly appreciate it !

4/10 Poor

Carter

Stayed 1 night in Jan 2024
Response from Ankur on Mar 21, 2024
Thank you for your review.

6/10 Okay

Cailin

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Room was fine. Lots of damage on the walls. Found roaches in the bathroom.
Stayed 2 nights in Jan 2024
Response from Ankur on Jan 28, 2024
Thank you for your review.

10/10 Excellent

Kevin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Ankur on Jan 23, 2024
Good Morning,Thank you for your review, we appreciate your comments. It would be our pleasure to welcome you again.The Staff & ManagementComfort Inn & Suites – O’Fallon MO

10/10 Excellent

Jeni

Stayed 1 night in Jan 2024
Response from Ankur on Feb 17, 2024
We recognize your time is valuable and appreciate the feedback you have provided.

2/10 Terrible

William

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There were bugs in our room, the bedding was hard and scratchy.. I slept on the couch.
Stayed 1 night in Jan 2024
Response from Ankur on Jan 17, 2024
Good Morning,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kindly,The Staff & ManagementComfort Inn & Suites – O’Fallon MO

10/10 Excellent

Meghan

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ankur on Jan 11, 2024
Thank you, for taking the time to provide us with your feedback, we truly appreciate it !

6/10 Okay

Gary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was the standard hotel brea.
Stayed 3 nights in Dec 2023
Response from Ankur on Jan 11, 2024
Thank you for your review.

6/10 Okay

April

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Did not care for Brian or the man who was there our first night. Brian was unprofessional, and the man who was there overnight our first night wasn't much better. We had a special circumstance come up, and they both just complained. I asked for a roll away cot which they made clear you do not have. I asked the second man for a couple of blankets, and he gave me the second degree about why I needed them. Seriously? We ended up going and buying an air mattress. In my opinion they were both unprofessional. The younger girl who worked at front desk was GREAT! I do not believe I would stay here again due to the 2 men.
Stayed 3 nights in Dec 2023
Response from Ankur on Jan 11, 2024
Thank you for your review.

10/10 Excellent

Susan, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was good - comfortable beds and a chair to sit in. The breakfast had a good variety of food.
Stayed 4 nights in Dec 2023
Response from Ankur on Jan 8, 2024
We recognize your time is valuable and appreciate the feedback you have provided.

10/10 Excellent

Megan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet place
Stayed 1 night in Dec 2023
Response from Ankur on Jan 8, 2024
Thank you for your review.

6/10 Okay

Erika

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ankur on Dec 31, 2023
Thank you for your review.

4/10 Poor

Nicole

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ankur on Dec 31, 2023
Your feedback is important to us. Rest assured we use you comments to improve.

4/10 Poor

Debbie

Disliked: Staff & service
Beware - High pet fees charged
The pet fee charged was totally unexpected as it wasn’t listed and was higher than any hotel I’ve stayed at, which was quite upsetting. I’ll never stay at that location again.
Stayed 1 night in Dec 2023
Response from Ankur on Dec 27, 2023
Thank you for your review.

6/10 Okay

Janet

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great location but....
This location is very convenient for me while visiting family. However, it is very run down. Elevator/some room doors have etchings on them. Washer/or dryer were out of order. Ice machine on my floor was out of order. Bed reading lights were out of order. Shower water pressure is VERY low. The continental breakfast was okay. Can't expect much when it's free. The coffee was excellent though. Staff was friendly and accommodating allowing an early check-in. If they would just fix what's broken and allow for stronger water pressure, I would give it 5 stars/
Stayed 2 nights in Dec 2023
Response from Ankur on Dec 26, 2023
Your feedback is important to us. Rest assured we use you comments to improve.

10/10 Excellent

Tahir

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Ankur on Dec 26, 2023
We recognize your time is valuable and appreciate the feedback you have provided.

4/10 Poor

Charles

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I am disabled, and was told i was getting an accessible room. It Was NOT. I WAS UNABLE TO SHOWER AND THE ROOM WAS NOT EASILY ACCESSIBLE .IM VERY DISAPPOINTED
Stayed 2 nights in Dec 2023
Response from Ankur on Dec 21, 2023
Your feedback is important to us. Rest assured we use you comments to improve.

10/10 Excellent

Dawn

Stayed 2 nights in Dec 2023
Response from Ankur on Dec 19, 2023
Thank you, for taking the time to provide us with your feedback, we truly appreciate it !

6/10 Okay

Teresa

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ankur on Dec 18, 2023
Thank you for your review.

10/10 Excellent

Vickey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you!
They bailed out another hotel who cancelled our groups registration. They bent over backwards for us! Homewood Suites loss and Comfort Inn’s gain!!
Stayed 3 nights in Dec 2023
Response from Ankur on Dec 18, 2023
Thank you for your kind words. We look forward to hosting you again in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O’Fallon
I have stayed here several times. It has always been clean and a friendly staff. The breakfast isn’t to bad either.
Stayed 1 night in Dec 2023
Response from Ankur on Dec 18, 2023
Thank you, for taking the time to provide us with your feedback, we truly appreciate it !

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Nov 2023
Response from Ankur on Nov 29, 2023
Thank you for your review.

10/10 Excellent

William

Stayed 2 nights in Nov 2023
Response from Ankur on Dec 18, 2023
We recognize your time is valuable and appreciate the feedback you have provided.

10/10 Excellent

Alleea

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Ankur on Dec 18, 2023
Thank you for your review.

10/10 Excellent

Patricia

Stayed 2 nights in Nov 2023
Response from Ankur on Dec 18, 2023
Thank you, for taking the time to provide us with your feedback, we truly appreciate it !

6/10 Okay

Randy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Worn conditions, very poor breakfast
Stayed 2 nights in Nov 2023
Response from Ankur on Nov 20, 2023
Thank you for your review.

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Arrived late so I haven’t seen the area around the hotel. From what I could see in the dark, seems to be a convenient location next to the interstate. Doing a quick research on the area for crime, this area scored well for low crime, which is why I chose here. Check-in was quick and friendly, which was good after spending 14hrs on the road driving.
Stayed 1 night in Nov 2023
Response from Ankur on Nov 19, 2023
We recognize your time is valuable and appreciate the feedback you have provided.

10/10 Excellent

elizabeth

Traveled with pets, Traveled with family
Liked: Amenities, property conditions & facilities
Was nice and hidden from highway noise
Stayed 1 night in Nov 2023
Response from Ankur on Nov 20, 2023
Thank you, for taking the time to provide us with your feedback, we truly appreciate it !

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Pest problem
Roaches. That is all.
Stayed 2 nights in Oct 2023
Response from Ankur on Nov 18, 2023
Your feedback is important to us. Rest assured we use you comments to improve.

10/10 Excellent

Tahir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ankur on Nov 17, 2023
We recognize your time is valuable and appreciate the feedback you have provided.

6/10 Okay

Kenneth

Stayed 1 night in Nov 2023
Response from Ankur on Nov 16, 2023
Thank you for your review.

2/10 Terrible

DeVonta

Disliked: Cleanliness, staff & service, property conditions & facilities
Room had multiple bugs in room (ceiling, bedside, and bathroom).
Stayed 2 nights in Nov 2023
Response from Ankur on Nov 5, 2023
Your feedback is important to us. Rest assured we use you comments to improve.