Ratings based on 182 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom St. Louis, MO

Close to Ameristar Casino and downtown St. Charles

Posted May 20, 2015
Pros: The bed was comfortable and the bathroom was large.
Cons: Clean the carpet in the rooms, install vending machines so as your customers don't feel like they're being gouged on a snack. Get a larger signage.
Location: Casino and shopping.
I informed Hotel Staff this was our 20th anniversary over the phone. They didn't acknowledge this at our check in. Disappointing. The carpet in the room was filthy and smelled. I went down to the lobby to get us a snack and was told it would cost $7.25 for a small bag of M&M's and a small bag of Trailmix. That must be why there are no vending machines. Your hotel wants 3 times what you would pay for those items at Walgreens. In fact that's what we did after we left the hotel prior to going to dinner. We went to Walgreens. I was told there was coffee available when in fact all the pots were empty. Another factor when trying to find the hotel was the small sign at the driveway which we past up and then had to come back around. For the price of $120.00 with tax, this was a very disappointing anniversary night at your hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted May 11, 2015
Pros: It was close to the wedding reception we attended
Little expensive but we enjoyed the Jacuzzi tub and hot breakfast
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Liberty

Wanted a Hotel close to the Ameristar Casino.

Posted Apr 14, 2015
Pros: Close to the Ameristar Casino. Very clean, staff is great. Breakfast room was wonderful
Cons: Maybe have vending machines on each floor without having to go to the front desk to buy something.
Location: Close to the Ameristar Casino
Loved it, within walking distance to the Ameristar Casino. This is the second time we have stayed in this hotel. Very satisfied with it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2015
Very clean hotel. Great experience overall. I would recommend it to anyone.
Comment from Hotel Management
Apr 1, 2015 by General Manager, Hotel Management
Thank you for your wonderful comment. I will be sure to pass along to all the staff.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Illinois

weekend getaway

Posted Mar 18, 2015
Pros: pool water was nice - laundry room . good size rooms
Cons: nothing
Location: ameristar casino -main street in st charles- suite suite theater - shopping -stuff for kids and adults near by
we have stayed here before - good easy location , rooms are always clean ,good size. staff alwasy very friendly and helpful -good breaksfast .
Comment from Hotel Management
Mar 24, 2015 by General Manager, Hotel Management
Thank you for taking the time to share your positive experience. We are pleased to hear that you enjoyed our delicious breakfast, spacious suites, convenient location and friendly staff. We look forward to serving you again during your next visit to Comfort Suites – St. Charles!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom D

Clean with friendly staff.

Posted Feb 27, 2015
Great staff. Very clean and nice except for a stain on the ottoman in the room. Easy acces to Old Town St. Charles and Ameristar Casino.
Comment from Hotel Management
Mar 12, 2015 by Vickie Bell, Hotel Management
Thank you for taking the time to fill out our survey. We apologize for the ottoman. We have maintenance taking care of the situation. We look forward to future stays as you visit the casino and historic St.Charles, MO. Sincerely, Vickie Bell, Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Columbia

Surprisingly big room!

Posted Feb 22, 2015
The room was only around $100, but it had a king bed, pull out couch and jetted tub. The staff was very nice and the hotel was very clean.
4 out of 5
Recommended
for Couples
by Mary B

Posted Feb 18, 2015 on Hotels.com
Comment from Hotel Management
May 2, 2015 by Natalee, Hotel Management
Thank you for your kind review! We appreciate your business!
5 out of 5
Recommended
for Getaway With Friends
by Michellefrom Omaha, NE

Great stop half way to Memphis

Posted Jan 27, 2015 on Hotels.com
The room was great but the sofa bed was terrible. We had to just use the mattress and put it on the floor. Breakfast was fantastic which really ads value to your stay.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom South Carolina

Nice area

Posted Jan 24, 2015
Nice/helpful staff. Nice, clean, comfortable. Lots of good restraunts around