Ratings based on 1,147 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Rude Staff & Not a Very Enjoyable Stay

Posted Apr 15, 2014
We visited for our 5th Year Reunion from WashU. At the same time, a DJ conference was occurring at the hotel. The staff seemed overwhelmed at times and because we are young looking, just didn't seem to care about our stay. Perhaps they lumped us in with the guests attending that conference... The maid service changed our towels in the bathroom, but not only did they leave the beds unmade, they also left a large pile of towels that we had left in the room on the floor. They were not helpful with their "shuttle" that was never available to take us to campus or with assisting in getting us cabs to return to campus. Overall, it was a very disappointing experience considering I enjoyed my stays on other occasions.
1 out of 5
by san from IL

Worst experience ever

Posted Apr 15, 2014
Pros: Nothing
Cons: Please show courtesy towards customers
I booked this hotel room from expedia.com and the management was very rude to me when i went for my booking They said that the website details are different from their checkin rules and they denied me the room. I was at least asking for my money refund and the staff didn't even bother to reply me and denied the same So, i have paid the full amount and ended up with no room provided.
4 out of 5
Recommended
for Everyone
by John from Springfield, IL

Nice hotel very accessible

Posted Apr 14, 2014
Pros: staff very friendly. rooms redone and clean. great breakfast!
Cons: pool area is showing its age. Good for kids is about it. Hallways are narrow and dated.
Location: so convenient, we are able to drive short ride to outlet shopping, dining (on the Hill) and downtown to baseball game
Great family trip. Close enough for a short drive to airport, tons of shopping, fabulous dining and sports events.
5 out of 5
Recommended
for Everyone
by A verified traveler

A quick night out!

Posted Apr 14, 2014
Pros: Location, free breakfast, free parking
This hotel was perfect for a quick night out without the kids. It's in a good location to many restaurants in Clayton, garage parking is free, and so is their buffet breakfast which was really good. There were 3 big conventions at the hotel when we were there and it was still very quiet. I would stay here again.
3 out of 5
by Mario from Stanwood, Washington

Family Stay Very Dissapointed

Posted Apr 12, 2014
Pros: location
Cons: over all maintenance and cleaning really needs to improve
Used to stay at this property on business for one week a month for about 2 years and it was a great place. That was 5 years ago. Not sure what happened but took my family on a vacation and stayed here thinking it would be the same but sire sorely disappointed. The room was nice but very dirty. hardwood floors were never swept during the 7 night stay. Under the beds there was mountains of dust and food. one day housekeeping completely missed our room. the door to the pool area was broken and took a lot of shoulder to open it. we were very disappointed.
5 out of 5
Recommended
for Business Travelers
by BJ from NC

Great location and staffs, breakfast.

Posted Apr 11, 2014
Pros: Free bottle water, breakfast, indoor pool, and free game room.
Cons: Elevator and bed.
Location: Zoo was great, it's free.
I was there for attending conference. Hotel location was good, staffs were ok, great breakfast, but bed was too old.
4 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful experience

Posted Apr 9, 2014
Shuttle drivers were friendly and helpful as was all the staff. Breakfast was excellent and front desk service was fabulous.
4 out of 5
Recommended
for Everyone
by A verified traveler

In town for a meeting

Posted Apr 9, 2014
Nice walkable area, the metro stop to downtown is close and safe. The hotel staff is VERY helpful and courteous. Great breakfast too.
5 out of 5
Recommended
for Everyone
by A verified traveler

Downtown

Posted Apr 8, 2014
Super value compared to surrounding hotels. Breakfast was amazing. Very very friendly staff.
4 out of 5
Recommended
for Everyone
by Craig from Jefferson City, mo

shopping trip

Posted Apr 7, 2014
Pros: Price & location
Cons: Time to spruce it up.
Location: Good location. Near several destination spots.
Good value for the price. The hotel is getting a bit old & could use some TLC