Exterior
Check availability

Reviews of Crowne Plaza St. Louis Airport, an IHG Hotel

3.5 out of 5
Crowne Plaza St. Louis Airport, an IHG Hotel
11228 Lone Eagle Dr, Bridgeton, MO

Reviews

7.8

Good

Rating 10 - Excellent. 429 out of 1002 reviews" "
Rating 8 - Good. 270 out of 1002 reviews" "
Rating 6 - Okay. 142 out of 1002 reviews" "
Rating 4 - Poor. 82 out of 1002 reviews" "
Rating 2 - Terrible. 79 out of 1002 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph, North Potomac

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun atrium and lobby area. Charged $10 per day to park.
Stayed 2 nights in Apr 2024

4/10 Poor

Drew

Traveled with family and small children
Liked: Cleanliness, staff & service
Really nice and helpful hotel staff but they were clearly overwhelmed - the floor in our first room was sopping wet and there was a big industrial fan running in it. Checked us into another room efficiently. Hotel is fine but very big and busy, super busy little pool. It would be an ok place to stay but the area is awful from a city planning perspective. There are a couple restaurants you could eat at nearby but literally impossible to access on foot because of fencing (you can see them but not walk across the parking lot to them). Only option is to drive but if you leave, the only way to get back is to get on the interstate. You’re travelling several miles on interstate to return from the one pizza place that is literally next door.
Stayed 2 nights in Apr 2024

10/10 Excellent

Cyla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good except the restaurant is closed and the lobby bar closes at 10 which I think is to early
Stayed 1 night in Apr 2024

2/10 Terrible

Candace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about it
Stayed 1 night in Mar 2024

6/10 Okay

Terri, Broken Arrow

Stayed 1 night in Mar 2024

4/10 Poor

Corey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Shakina

Traveled with family
Liked: Staff & service, property conditions & facilities
The overall stay was nice. My kids and I had a great evening. The staff was friendly and the one older black woman was very helpful at the pool. The room however had dirty linen; a face towel in the bathroom and a stain on one of the pillows.
Stayed 1 night in Mar 2024

10/10 Excellent

MARCUS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and rich attraction!
Stayed 1 night in Mar 2024

4/10 Poor

Taylor

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled like pot so bad it was almost unbearable for me and my kids to stay in. We initially planned on staying for the evening and swimming but we got in and stayed out as late as we could to avoid being around the smell any more than we needed too.
Stayed 1 night in Feb 2024

4/10 Poor

Brad

Stayed 1 night in Feb 2024

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant was pretty good. Gym was well equipped.
Stayed 1 night in Feb 2024

10/10 Excellent

Duraun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crown Plaza is always my first and best choice to stay for location, cleanliness, professional staff and security.
Stayed 4 nights in Feb 2024

10/10 Excellent

Ramona

Traveled with group
Liked: Cleanliness, amenities
nice
Stayed 1 night in Feb 2024

2/10 Terrible

Lynne

Yelling started at 9:30 in the morning after maid knocked on my door announcing house cleaning. Ask her to come back later then all the screaming started. I thought it was domestic violence. I was about to call the front desk but decided to see what was going on and there were 5 screaming big kids in the pool. We stayed here the night before due to a late flight and wanted to gets some sleep . Won’t come back. We stayed over at the bringing of our trip and it was good but had early flight so it was quiet when we left . So much for sleep, we arrived at 1:30 in the morning from our late flight so much for quality sleep
Stayed 1 night in Feb 2024

10/10 Excellent

Calvin

Business traveler
Liked: Staff & service, property conditions & facilities
Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Todd

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet.
Stayed 1 night in Jan 2024

10/10 Excellent

Christopher Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Arianna

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice and peaceful stay.
Stayed 2 nights in Jan 2024

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Duraun A

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location, plenty of parking, clean building and friendly staff.
Stayed 5 nights in Dec 2023

10/10 Excellent

Branyca

Liked: Cleanliness, staff & service, property conditions & facilities
What i like most was being checked in by Christopher! He was very pleasant & professional. This was my second stay. I will be back for more me time. 😀
Stayed 1 night in Dec 2023

10/10 Excellent

Denita

Stayed 1 night in Dec 2023

10/10 Excellent

Branyca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was excellent!
Stayed 1 night in Dec 2023

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Enjoyed Our Stay. Very Nice Hotel:-)
Stayed 1 night in Dec 2023

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

debra

Stayed 1 night in Nov 2023

6/10 Okay

Rebecca

Traveled with family and small children, Traveled with family
Liked: Staff & service
Surprised that the upkeep is not better:( Stayed one night prior to flight. We paid extra for the king suite. Someone had smoked in the room prior to us, so it was a strong odor. The concierge sent someone to spray which helped some. eds hard and huge pillows. Did not sleep well.
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday trip
Birthday trip for my daughter
Stayed 2 nights in Nov 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

JANUS A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Tim - Director of Revenue Management on Nov 8, 2023
Dear Janus, Thank you for choosing to stay at the Crowne Plaza St. Louis at the Airport and providing your honest feedback with us. This helps us in providing the highest level of hospitality that we can. We appreciate you choosing to stay with us and hope that you will continue to do so in the future.

2/10 Terrible

Erica

Disliked: Cleanliness, staff & service
I will not stay again
The manager was so unprofessional didn't try to he make my stay any better two room l stayed in were dirty when i arrived in she just gave me a free meal and recleaned room
Stayed 1 night in Oct 2023

10/10 Excellent

Miguel

Stayed 1 night in Oct 2023

10/10 Excellent

Cindy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful! A must stay and see place! only downside was, reservation was for a double bed and we recieved a room with a single king.
Response from Tim - Director of Revenue Management on Nov 8, 2023
Dear Cindy, Thank you for choosing to stay at the Crowne Plaza St. Louis at the Airport and providing your honest feedback with us. This helps us in providing the highest level of hospitality that we can. We appreciate you choosing to stay with us and hope that you will continue to do so in the future.

8/10 Good

Ryan

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice location and property. Check in concierge seemed annoyed this evening.
Stayed 1 night in Oct 2023
Response from Tim - Director of Revenue Management on Nov 8, 2023
Dear Ryan, Thank you for choosing to stay at the Crowne Plaza St. Louis at the Airport and providing your honest feedback with us. This helps us in providing the highest level of hospitality that we can. We appreciate you choosing to stay with us and hope that you will continue to do so in the future.

10/10 Excellent

Vanessa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
I thought I would have to check in late the young lady I spoke to on the phone was so kind and extended my check in. When I went to check in we got in earlier than expected and they were so kind to even joke with me. I appreciate the kindness they showed me. When leaving the young lady even helped show me where the luggage racks were. I would for sure stay here again
Stayed 2 nights in Oct 2023
Response from Tim - Director of Revenue Management on Nov 8, 2023
Dear Vanessa, Thank you for choosing to stay at the Crowne Plaza St. Louis at the Airport and providing your honest feedback with us. This helps us in providing the highest level of hospitality that we can. We are excited to hear that you enjoyed your stay and hope that you will continue to choose to stay with us in the future.

8/10 Good

CHARLES

Stayed 2 nights in Oct 2023
Response from Tim - Director of Revenue Management on Nov 8, 2023
Dear Charles, Thank you for choosing to stay at the Crowne Plaza St. Louis at the Airport and providing your honest feedback with us. This helps us in providing the highest level of hospitality that we can. We appreciate you choosing to stay with us and hope that you will continue to do so in the future.

8/10 Good

David

Stayed 2 nights in Oct 2023
Response from Tim - Director of Revenue Management on Nov 8, 2023
Dear David, Thank you for choosing to stay at the Crowne Plaza St. Louis at the Airport and providing your honest feedback with us. This helps us in providing the highest level of hospitality that we can. We appreciate you choosing to stay with us and hope that you will continue to do so in the future.

8/10 Good

Lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was pleasant. Very friendly and helpful staff.
Stayed 3 nights in Sep 2023
Response from Tim - Director of Revenue Management on Nov 8, 2023
Dear Lucas, Thank you for choosing to stay at the Crowne Plaza St. Louis at the Airport and providing your honest feedback with us. This helps us in providing the highest level of hospitality that we can. We appreciate you choosing to stay with us and hope that you will continue to do so in the future.

4/10 Poor

Caleb

Traveled with family
Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from Tim - Director of Revenue Management on Nov 8, 2023
Dear Caleb, Thank you for choosing to stay at the Crowne Plaza St. Louis at the Airport and providing your honest feedback with us. This helps us in providing the highest level of hospitality that we can. We appreciate you choosing to stay with us and hope that you will continue to do so in the future.

8/10 Good

Kari, Helsinki

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Everything else was ok and as I expected, but Gym was a disappointment. Half of the machines were broken.
Stayed 1 night in Sep 2023
Response from Tim - Director of Revenue Management on Nov 8, 2023
Dear Kari,We recognize your time is valuable and appreciate the feedback you have provided on the Guest Satisfaction Survey. On behalf of the Crowne Plaza, we apologize that the gym was not up to your standard. This is something that we will address. We appreciate you choosing to stay with us and hope that you will continue to do so in the future.

8/10 Good

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Tim - Director of Revenue Management on Nov 8, 2023
Dear Shelley, Thank you for choosing to stay at the Crowne Plaza St. Louis at the Airport and providing your honest feedback with us. This helps us in providing the highest level of hospitality that we can. We appreciate you choosing to stay with us and hope that you will continue to do so in the future.

8/10 Good

Young

Business traveler
Liked: Amenities, property conditions & facilities
They offered no hot breakfast options, as advertised. Had fruit, juice, toast, packaged rolls, cold cereal, coffee. Our voucher said it was for $16.95.
Stayed 1 night in Sep 2023
Response from Tim - Director of Revenue Management on Nov 8, 2023
Dear Young,We recognize your time is valuable and appreciate the feedback you have provided on the Guest Satisfaction Survey. I apologize that you were not able to find the restaurant for our hot breakfast options. We appreciate you choosing to stay with us and hope that you will continue to do so in the future.

10/10 Excellent

Morgen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Tim - Director of Revenue Management on Nov 8, 2023
Dear Morgan, Thank you for choosing to stay at the Crowne Plaza St. Louis at the Airport and providing your honest feedback with us. This helps us in providing the highest level of hospitality that we can. We appreciate you choosing to stay with us and hope that you will continue to do so in the future.

10/10 Excellent

DAVID

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent We have stayed at this property many times and always enjoyed great service and hospitality. The only problem we experienced was we paid for our breakfast when we paid for our reservation. When we checked in for the breakfast buffet, we were seated. The buffet was excellent, but the server never came by to check on us refill our water, etc. As we were getting u to leave, he did come by and remove our plates and thank us. Otherwise we had a great stay.
Stayed 1 night in Sep 2023
Response from Tim - Director of Revenue Management on Nov 8, 2023
Dear David,We recognize your time is valuable and appreciate the feedback you have provided on the Guest Satisfaction Survey. We appreciate you choosing to stay with us and hope that you will continue to do so in the future.

10/10 Excellent

tawana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & safe.
Stayed 2 nights in Sep 2023
Response from Tim - Director of Revenue Management on Nov 8, 2023
Dear Tawana,We recognize your time is valuable and appreciate the feedback you have provided on the Guest Satisfaction Survey. We appreciate you choosing to stay with us and hope that you will continue to do so in the future.

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desks was wondering bar and food was also nice room was great
Stayed 1 night in Sep 2023