Ratings based on 454 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Olathe, KS

Reunion weekend

Posted Sep 23, 2014
Pros: Plus without the price.
Cons: More handicapped parking close.
Very good hotel - spacious surroundings and attentive staff. Dari in the restaurant was fabulous at breakfast! Comfortable bed, room amenities just fine - clean as a whistle. Will stay again when back in town.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2014
Overall great hotel, all had was a little trouble with internet connection on upper floors.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Kennett, MO

In town for a weekend visit and shopping.

Posted Aug 11, 2014
Pros: large room, Friday's on property, convenient to airport and west St Louis.
Cons: Doors were not secure after midnight on either staircase exit/entrance.
Location: Lambert Airport, Westport, Verizon Amp. New outlet malls were 15 minutes away in Chesterfield.
Large group or convention staying in the hotel...No clue about the $10 a night parking, especially when i parked in st charles and my room was in arnold (slight exaggeration). I feel that guests of the hotel should not be charged for parking at the same rate ( or at all) as people using the lot for long-term airport parking. Just a thought. Friday's restaurant located in the hotel was great to grab a drink and some appetizers after arriving late in the evening. Never found the breakfast buffet Sat morning. We had a handicap accessible room which was quite roomy. I would love to have that every time we stay at this airport hotel. Large corner room, lots of windows, about a half mile walk to the elevator. Use the stairs. Unfortunately, someone decided to pull the fire alarm Sat night. So much for a little early turn-in... 30 minutes later, most people finally decided to exit the bldg, about the same time the rest of us decided to re-enter.
5 out of 5
Recommended
for Everyone
by A verified traveler from lovington il

Beautiful hotel

Posted Aug 5, 2014
Friendly staff. Nice rooms! Kids loved the fact that tgifridays is located within the hotel. Also loved the waterfall and the layout of the hotel. Will definitely stay again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Beautiful Hotel!

Posted Jul 22, 2014
Pros: Very clean. Nice bathrooms. Love the furniture.
Cons: Parking. Yes, it's free but when the restaurant- TGIFridays is busy, the parking lot is FULL! We drove around a couple times before we found a spot.
Location: Easy drive to downtown. Far enough out of the way to be quiet but not too far.
Beautiful hotel. Nice views. Very clean. Nice bathrooms. Easy in and out from side doors too.
3 out of 5
Recommended
for Everyone
by A verified traveler from TN

Overnight stay

Posted Jul 22, 2014
Ok hotel. Decent room, but bathroom had a bad odor.
4 out of 5
Recommended
for Everyone
by A verified traveler from st Louis

Over priced

Posted Jul 21, 2014
Over priced,nothing offered like a refrigerator,very nice,but a lil overpriced
2 out of 5
by A verified traveler from Springfield, MO.

Would NOT recommend!

Posted Jul 21, 2014
If you arrive early, don't bother to try and check in, even if rooms are ready (ours hadn't had anyone in it for 3 days according to paperwork left in the room), because they appeared to have better things to do than speak with me about our room. TGIFridays is downstairs, we waited an hour and a half for our appetizer which arrived just before the dinner was brought to us, and it wasn't cooked thoroughly. If you pay online for breakfast, you will need to ask for the vouchers at the front desk, don't let them make you pay for them again. Checkout was at 12 noon on Sunday, we were on the club floor ( top floor ), and we're being told by housekeeping that checkout was at 11, so goes another phone call to the front desk. All in all, the facilities are nice, and clean ( except TGIFridays which is where room svc comes from), they need to work on their people skills, service was pretty bad. It's not the Bates motel, we left alive , but poor service will keep us from ever going again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2014
Very nice hotel. A little difficult to leave and come back due to road construction, but that is not the hotels fault.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean, comfy with a great outdoor pool.

Posted Jul 9, 2014
This hotel is great. The staff were super friendly and went out of there way to make my stay a relaxed one. They even leant me a phone charger because I had lost mine. The outdoor pool was so nice and relaxing even just sitting out by he pool and enjoying the breeze. The airport shuttle was great and the free buffet breakfast was delicious. I would definitely stay there again it was worth paying extra for this hotel.