Ratings based on 479 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Avon, IN

Great added touch!

Posted Feb 17, 2015
Pros: The staff
Cons: The heater unit in the room was a little loud.
Location: Outlet mall and lots of shopping nearby.
We always love the cookies, but the roses on Valentine's Day were a special added touch. The staff was extremely friendly as well.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom StL

Valentine getaway

Posted Feb 16, 2015
Wonderful getaway, very nice room, we bought the breakfast buffet and it was very good
3 out of 5
by A verified traveler

Posted Feb 16, 2015
Very noisy room. Next to elevator equipment room. Lots of hall noise.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 13, 2015
Great hotel staff. Super friendly. Warm cookies are always a plus
5 out of 5
Recommended
for Everyone
by A verified travelerfrom illinois

Wonderful

Posted Dec 20, 2014
Very clean and beautifully maintained . Easy access to the Chesterfield mall and restaurants. The staff was friendly and helpful. The building from the outside had me a tad worried but it was a wonderful surprise the second we walked inside!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom saint louis

No fridge

Posted Dec 15, 2014
We brought drinks and food for our stay, all of which went bad because our room had no fridge. So disappointed :(
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago Il

I loved it, upgraded to a HH floor!

Posted Dec 5, 2014
Excellent, not sure if it was because they also help conferences' at this hotel or if it was the staff but it was a great stay and even looked to see if we could stay another night but prior commitments wouldn't allow it
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 29, 2014
Nice hotel, very clean. Only wish that WiFi was free.
2 out of 5
Recommended
for Personal Event
by Melissafrom Quincy, Illinois

Bugs.

Posted Nov 18, 2014 on Hotels.com
I stayed overnight on 11.15.14. Beautiful lobby. The hotel, howveer, is situated in a business park with nothing within walking distance. Very secluded. The Chesterfield Mall is within 2 miles though. The room was covered in lady bugs when I arrived. I called and someone came up and vacuumed them. I was not offered a different room. When I pulled back to check under the mattress pad, I found another bug that resembled a squash bug. I know the time of year has a lot to do with it, but I was on the 4th floor with sealed windows, which makes me think they have a bigger problem with pests than even they have considered. I will never stay there again.
5 out of 5
Recommended
for Couples
by Benfrom Quincy

Awesome!

Posted Nov 17, 2014 on Hotels.com
Wonderful! The only hotel we stay in at Chesterfield. Always have friendly staff ready and willing to help out with any needs.