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Reviews of Best Western Plus St. Louis West-Westport

2.5 out of 5
Best Western Plus St. Louis West-Westport
12220 Dorsett Rd, Maryland Heights, MO

Reviews

8.4

Very Good

Rating 10 - Excellent. 503 out of 1003 reviews" "
Rating 8 - Good. 279 out of 1003 reviews" "
Rating 6 - Okay. 115 out of 1003 reviews" "
Rating 4 - Poor. 60 out of 1003 reviews" "
Rating 2 - Terrible. 46 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Masaru, Huntington Beach

It was ok but not plus
Stayed 4 nights in Apr 2024

6/10 Okay

John, Atchison

Disliked: Cleanliness
Stayed 1 night in Apr 2024

2/10 Terrible

Haris

Disliked: Cleanliness, staff & service, property conditions & facilities
Never stayed in room would like refund. Communication towards when the room will be ready never happened
Stayed 1 night in Apr 2024

10/10 Excellent

Alice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and reasonable rooms.
Stayed 1 night in Apr 2024

6/10 Okay

Megan

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room smelled terribly of cigarette smoke. AC control wouldn't work. Otherwise fine to sleep for 1 night before an early flight the next morning.
Stayed 1 night in Apr 2024

8/10 Good

Juanita

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was convenient to the hospital we were visiting and room was clean and quiet
Stayed 1 night in Apr 2024

4/10 Poor

Lisa

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The building had been updated which could have made it a very nice hotel. The problem was it was filthy. It wasn’t just the type of dirty a place gets in a day or two. It was built up grunge on surfaces, in corners and baseboards. The elevator was dirty and sticky. The chair in the room had bodily fluids on it. The bathroom had pubic hairs in several places.
Stayed 1 night in Apr 2024

8/10 Good

Erik, Azle

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

kay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, clean room, convenient location.
Stayed 1 night in Apr 2024

10/10 Excellent

AC

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had no issue and itbwas great experience.
Stayed 1 night in Apr 2024

10/10 Excellent

DaNell

Traveled with group
Liked: Cleanliness, staff & service, amenities
Have a good stay..bathroom was not all that clean but just a little cleaning at it was good..The people next to us was very loud had their kids screaming and yelling at 3/4 in the morning
Stayed 1 night in Mar 2024

8/10 Good

Sonna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has slightly more affordable rates, probably because the rooms at just a tad smaller. Beds are comfortable. Doorways are narrow, couldn't get my wheelchair through them. Very tight bathroom. Clean, and staff were friendly.
Stayed 2 nights in Mar 2024

2/10 Terrible

Scott

Traveled with pets
Disliked: Cleanliness, amenities
Very dirty and stinky, lots of full sized filled trash bags left outside our room close to elevator's from time we checked in, should have been taken to dumpster.
Stayed 1 night in Mar 2024
Response from Khia on Mar 28, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Dixie

Stayed 4 nights in Mar 2024

6/10 Okay

Daniel F

Business traveler
Disliked: Staff & service
Older amenities throughout property. Fire alarm would not shut off, staff did not have extra batteries to shut it off. In the end they just removed it from the room.
Stayed 1 night in Mar 2024

10/10 Excellent

Tolliece, Mc Gehee

Stayed 3 nights in Nov 2023

8/10 Good

Michael

Business traveler
Liked: Staff & service, property conditions & facilities
The front desk staff were very attentive and professional.
Stayed 3 nights in Mar 2024

10/10 Excellent

adela

Liked: Cleanliness, staff & service, property conditions & facilities
Nice lobby and plenty of tables to sit around. A large bus was there with people and they were all able to hang out in the lobby area
Stayed 1 night in Mar 2024

10/10 Excellent

David, Ottumwa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend!!
Stayed 1 night in Mar 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 1 night in Feb 2024

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was conveniently on our route and priced right. Check in was pleasant as was the employee who checked us in.
Stayed 1 night in Feb 2024

6/10 Okay

Dexter, Anderson

Business traveler
The staff at the front desk, a young lady, was not very helpful - it took me three separate trips to get the boxes they were holding for me...she really gave no effort. The shower had no curtain which I didn't realize until I had to take a shower and I was time starved so just had to do it. The room and building did not get cool enough for me. Also, the ice machine on my floor did not work...the same young lady I asked at the front desk if my floor had ice and she said yes, when she should have advised me that sorry the machine is out of order on that floor. The breakfast was very good.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jerry

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 1 night in Feb 2024

6/10 Okay

Christine

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I stayed here based on the good reviews about safe and clean. This place was dirty. Lint on the bed sheets. Stick stuff on room floor with hair/dust in corners. There were used water bottles and a fork under the heating and cooling unit. The tv didn’t have volume so we couldn’t watch it. The bathroom was just overall dirty. Would not recommend staying here.
Stayed 1 night in Feb 2024

4/10 Poor

David

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
My room had no closet & no ironing board (although there was an iron in a drawer). The usb outlets did not work.
Stayed 1 night in Feb 2024

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, amenities
Easy access to the interstate, gas station right across the street. Restaurants nearby. The only elevator was broken.
Response from Khia on Mar 28, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Joseph

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean safe and good staff. No complaints. Definitely would recommend
Stayed 1 night in Feb 2024

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay. There were a few things I could nitpick, but overall it was excellent. I wish the bedframe wasn't so high off the floor, but the bed was comfortable, the room was clean and quiet. The staff was friendly and helpful. The complementary breakfast was a cut above with eggs, sausage, biscuits and gravy available as well as bagels, yogurt, cereal, multi grain bars, bagels and waffles and multiple juices and lemonade. Facility also has a pretty nice little gym. I'd recommend this hotel to anyone travelling through area unless you just have to have a pool.
Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, comfortable
Stayed 2 nights in Feb 2024

4/10 Poor

Alan, Libertyville

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Property is ageing and not well-maintained, breakfast is extremely limited and exhausted 90 minutes before it closes.
Stayed 2 nights in Jan 2024

2/10 Terrible

Shelly

Stayed 1 night in Jan 2024

10/10 Excellent

Ernest

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only staying one night. Room and facility is nice. Walls are a little thin.
Stayed 1 night in Jan 2024

10/10 Excellent

Gustavo

Traveled with family
Liked: Amenities
Loved the morning breakfast. Proximity to gas station across the street. Came in handy with recent snow storm. Had to buy a window shield scraper.
Stayed 2 nights in Jan 2024

10/10 Excellent

Krista

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was pulled away from the wall because what looked like the housekeeping crew stopping their cleaning before sweeping the floor. The bath had hair in it. However the bed was made with clean sheets.
Stayed 1 night in Jan 2024

4/10 Poor

Brianna

Cost to much even after paying for hotel protection.
Stayed 1 night in Jan 2024

10/10 Excellent

Kayla

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean
Stayed 1 night in Jan 2024

10/10 Excellent

Doris

Stayed 2 nights in Jan 2024

8/10 Good

Angela

Stayed 1 night in Jan 2024

4/10 Poor

Denayah

Disliked: Cleanliness, staff & service, property conditions & facilities
Found roaches when I told staff they acted like it was no big deal

4/10 Poor

Kelly

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire hotel smelled STRONGLY of Marijuana & smoke. So bad so, that guests were complaining & talking about it in the halls & elevators. The bed linen was dirty upon arrival. It had dirt & hair all in the bed & on. The bathroom was gross. A half used roll of toilet paper was left & the shower/bathtub was dirty & peeling off. Overall do not recommend.
Stayed 1 night in Dec 2023

10/10 Excellent

Elise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 recommend
Everyone was so nice from checking in, breakfast, to checking out!!! Breakfast was great with lots of choices! The room was clean and had a Keurig!
Stayed 1 night in Dec 2023

8/10 Good

Dennis

Traveled with family
Liked: Amenities
Stayed 1 night in Dec 2023

2/10 Terrible

Jaliyah

Traveled with family and small children
Disliked: Amenities
My 3 month old child and I came to this hotel because of domestic issues. The heat didnt work in one room so I asked to be moved to another one, where the heat doesnt work as well. I cannot keep moving my baby and everything we brought so we are forced to stay here.
Stayed 1 night in Dec 2023

10/10 Excellent

Coleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe place
Great safe place to stay. Will go back
Stayed 1 night in Dec 2023

10/10 Excellent

Vivien

Liked: Cleanliness, staff & service, property conditions & facilities
Tasha was great in helping me last night changing reservation as I accidentally booked another Best Western Location. The bed was very comfortable as well
Stayed 1 night in Dec 2023

10/10 Excellent

Jesse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is fantastic. If I ever need a hotel in this area, this is it. There was really only one extremely minor issue, but it was basically perfect and everything I expected. Breakfast was good too.
Stayed 1 night in Dec 2023

8/10 Good

Megan

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Shantay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Great hotel! Breakfast was delicious. I will stay here again.
Stayed 1 night in Dec 2023

6/10 Okay

Natalie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
The room was clean and quiet. I would have given 4 stars but the free breakfast was disappointing. There were no eggs and no explanation was given, the toaster didn't work, and the coffee wasn't good.
Stayed 1 night in Dec 2023