Ratings based on 548 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Jul 29, 2015
Great breakfast and complimentary drinks! Great experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Memphis

Great hotel

Posted Jul 26, 2015
Hotel was very nice and comfortable! Very updated hotel and the rooms were very spacious and clean ! Beautiful lounge area
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel

Posted Jul 13, 2015
Nice rooms nice breakfast accommodations. Would recommend for anyone needed a place to stay in Stl area!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Choice

Posted Jul 13, 2015
From check in to check out this hotel was just right. Helpful and friendly staff everywhere. I'll be returning to this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Our accommodations were exceptional

Posted Jul 11, 2015
Cons: Possibly signage noting the abundant parking space and entrance to the hotel located at the rear of the hotel.
Our accommodations were spacious, attractive, comfortable and clean. We could not expect more. The location was most convenient for us to visit family in St. Charles, County.
4 out of 5
Recommended
for Everyone
by A verified traveler from Jacksin Mo

Unclean pool area.

Posted Jul 6, 2015
Chose this hotel for salt water pool. Very very dirty. Was there 2 days & it was never cleaned, inside or out. Hotel was awesome tho. Wanted to stay extra nite but they wouldnt honor same price & was not full. Guess they'd rather have an empty room!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2015
Wonderful getaway! We love staying here. Always clean, friendly, and easy access
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with great breakfast!!

Posted Jul 3, 2015
We arrived and we're given a room on the 4th floor. All of the kids started wishing we were higher. Went to the front desk and they gladly moved us to the 10th floor. It was a really nice hotel with an awesome free breakfast (omelets, pancakes, hashbrowns, etc.). They even have a free shuttle services that will take you to area restaurants! We would definitely stay here again!
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Charles, MO.

Great Stay!

Posted Jun 22, 2015
Pros: Clean, great people and environment.
Cons: nothing!
Location: Ameristar Casino is near by with free shuttle from the hotel.
I always stay at an Embassy Suites when I can over any other hotel. The benefits from the managers reception to the breakfast is awesome! The kids love swimming and playing the WII that was placed near the managers reception area. Fun Times. I rated the staff as Excellent, as just about everyone on hand was, with the exception of the employee that checked us in. She was rather rude and left my wife and I walking away shaking our heads. I booked 6 rooms for the night for my employees for a company event, so the registration was a little messed up with the names, but I feel that is no reason to treat your goods guests with an attitude. Outside of that, the rest of the stay was as great as it always is with Embassy Suites!
4 out of 5
Recommended
for Other
by A verified traveler

Check in was very poor.

Posted Jun 19, 2015
Pros: The rooms and the layout, it was great to be able to eat and relax in the same area.
Cons: The communicating between staff. When talking to staff about any thing, you had to tell it three different times. Message was never passed on.
Location: Did not get to see much, had to settle son in school then it rain for our last three days, that is way we would love to go back.
Once I got chance to talk with a manager thing got better. Entered our room, window was opened and someone had just used the bathroom without flushing, feces in toilet. Called front desk, some came up with just spray and closed the window, then told us to call front desk. I asked for a room change and was able to finally get one. Waited for two days no one asked to see f we were ok. Waited two days then went to front desk a manager (Robbie) happen to be there, he listen and apologised, after that things got better, the staff in the eating area are the best. Supervisor Kate outstanding. I hope to get back this August, my husband will like to play golf, it rained the last few days of our stay.