Ratings based on 144 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
by A verified traveler from st. louis, mo
Nice hotel, crampedPosted Aug 12, 2014
The hotel staff were wonderful, no complaints. The breakfast was wonderful as well. The lobby is very nicely done. The room however was humid and smelled like feet. The hallway and evaporate smelled as well. It felt very cramped. Overall it is a decent hotel, but I personally would not stay there again.
Comment from Hotel Management
Aug 13, 2014 by Matthew, Hotel Management
Lauren, Thank you for the feedback you provided in this online review. I apologize for the odor that you had in your room and I will be sure to pass your comments along to my housekeeping and maintenance team. We would appreciate another chance to earn your business if you are back in the St. Charles area again in the future.
by A verified traveler from Indianapolis, IN
Stay was not pleasantPosted Jul 7, 2014
Pros: Location was in a good area close to where we wanted to stay.
Cons: Equipment improvement. TV would not work. A/C did not have a low setting that worked.
Location: Winerys in Augusta, MO, Casino and Frontier Park in St. Charles, MO
TV didn't work had to switch rooms. had someone try enter our room late at night. woke up to loud thumping twice during the night. Someone called and hung up at 11:30 p.m.. Even though the stay was free. I was not a happy camper.
Comment from Hotel Management
Jul 11, 2014 by Matthew, Hotel Management
Dear Teresa, Thank you for taking the time to share your thoughts regarding your stay. I am very sorry that you did not have a good experience at our hotel. We appreciate you bringing these problems to our attention and I can assure you I will be sharing your feedback with my team. Sincerely, Matthew Heatherly
for Business Travelersby Gordon from Kansas City
Great nights skeep.Posted May 26, 2014 on Hotels.com
Everything was perfect, clean, friendly and super breakfast. I had never stayed here before, but I will start staying here on my trips.
for Personal Eventby Gary from San Ramon
Posted May 19, 2014 on Hotels.com
Nice, newly renovated hotel close by the St. Louis airport and the charming old Towne St. Charles
for Business Travelersby Hannag from Seattle
great hotelPosted May 13, 2014 on Hotels.com
The amenities were beyond my expectations. My only issue was with the other guests on my floor. Screaming and yelling should have been addressed, but it wasn't.
for Couplesby A verified traveler
Posted May 3, 2014 on Hotels.com
for Getaway With Friendsby A verified traveler
Would recommend to friends and family.Posted Apr 29, 2014 on Hotels.com
The hotel overall was very well kept and clean. The service was great, staff was friendly and never missed an opportunity to greet you. Pleased with the quality of the room for the price. Great for a short stay. Comfortable too. The surrounding neighborhood may not have been the safest, but I never had any troubles with theft
Recommendedby A verified traveler
Extremely comfortable roomsPosted Apr 29, 2014 on Hotels.com
This was a great stay. The beds were extremely comfortable. The room was modern and clean. Very close to shopping and activities.
for Personal Eventby Janice Hinton from Newburgh, IN
Posted Apr 22, 2014 on Hotels.com
Daughter just gave us our first grandchild, So will be coming to St. Charles a lot more often now. Have stayed in other Hotels before but this is Hotel for when we come to visit from now on. Just can't beat it!
for Business Travelersby Dave
Posted Apr 21, 2014 on Hotels.com