Bar (on property)

Reviews of Four Points by Sheraton St Louis - Fairview Heights

3 out of 5
Four Points by Sheraton St Louis - Fairview Heights
319 Fountains Pkwy, Fairview Heights, IL

Reviews

7.2

Good

Rating 10 - Excellent. 123 out of 320 reviews" "
Rating 8 - Good. 69 out of 320 reviews" "
Rating 6 - Okay. 37 out of 320 reviews" "
Rating 4 - Poor. 40 out of 320 reviews" "
Rating 2 - Terrible. 51 out of 320 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Christina

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Tanya, Fairview Heights

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again
Stayed 1 night in Mar 2024

2/10 Terrible

Gerry

Business traveler
Liked: Cleanliness
Disliked: Amenities
Hotel was under construction due to pipes needing to be replaced. The bar/eating area was card tables in a conference room. I am not very impressed that this information was not provided upon booking. The rooms were very clean and comfortable, and the staff was great. Very dissapointed in the lack of communication regarding construction though.
Stayed 1 night in Mar 2024

10/10 Excellent

Karin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality! We were greeted like popular girls at a sleepover and felt so welcome when we got here.
Stayed 1 night in Jan 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Alistair

Stayed 4 nights in Nov 2023

8/10 Good

Lloyd

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Reasonable price. Convenient surroundings
Stayed 2 nights in Nov 2023

2/10 Terrible

Jessica, FORT COLLINS

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel smells like smoke and wet dog. The rooms have been “updated” but not. You have to pay $14 per person in addition for any kind of breakfast which is free with most hotels. NOT WORTH IT!!!
Stayed 1 night in Nov 2023

10/10 Excellent

Ashanti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Blenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Arlecia

Disliked: Staff & service
Stayed 2 nights in Sep 2023

8/10 Good

Faylashay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Linda

Traveled with family
Good hotel when visiting the area
No shampoo in containers (there were 2 for shampoo and no body wash). Rug needed vacuuming
Stayed 1 night in Oct 2023

2/10 Terrible

Henry

Stayed 1 night in Aug 2023

8/10 Good

Lisa

Hotel was very clean ,our room was large and the king bed was very comfortable. Our server Joan at breakfast was extremely nice and helpful overall very pleased with this hotel. Only issue we had was the bar was never open when we were there.
Stayed 2 nights in Sep 2023

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Latosha

Traveled with partner
Liked: Cleanliness
They have a $100 dollar check in deposit. It also takes 24 hours to return to you even though the front desk said it was instant on check out. The shower curtain wasnt all the way hung the toilet needs tightened it does wobble. The room was clean. The whole hotel could use a deep clean the elevators stink and the carpet on the way to the rooms is disgusting. The suites do not have a way to block off one room to the other so its still just opened if you have guest no privacy. The walls are thin so you will hear all traffic up and down the halls the front entrance could definitely use some wd40. I did not pay $15 for the breakfast so i cant comment on that. And i also didnt get a chance to use the pool. So for the most part the stay was fine. Just minor things that could use upgrading or clean. The staff was friendly well the ones i spoke with. Also the bed was A1 super soft. The hotel is very convenient for shopping or dining out. Mall was like 5 mins away. Overall id give a 7/10.
Stayed 1 night in Sep 2023

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Lynnette

Liked: Cleanliness, property conditions & facilities, room comfort
I booked a King room and showed up 30 minutes later and they had no King rooms left. No a big deal as I was travelling alone, but why was it available to book?
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Eh
The front desk staff was very welcoming. We paid for breakfast and they didn’t serve it at all while we were there. Apparently they only do breakfast if they’re above 50% capacity. The tv worked the first night, but stopped working for the reminder of our trip.
Stayed 2 nights in Aug 2023

10/10 Excellent

Blenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service clerk who help our group with reservations was great
Stayed 2 nights in Jul 2023
Response from Rick Patel on Aug 23, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Four Points By Sheraton/ Marriott – Fairview Heights, IL 62208. Your feedback is very important to us and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Rick Patel. General Manager. Four Points By Sheraton/Marriott – Fairview Heights, IL 62208.

8/10 Good

Wendi

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023
Response from Rick Patel on Aug 23, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Four Points By Sheraton/ Marriott – Fairview Heights, IL 62208. Your feedback is very important to us and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Rick Patel. General Manager. Four Points By Sheraton/Marriott – Fairview Heights, IL 62208.

8/10 Good

Terry

Stayed 1 night in Jul 2023
Response from Rick Patel on Aug 23, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Four Points By Sheraton/ Marriott – Fairview Heights, IL 62208. Your feedback is very important to us and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Rick Patel. General Manager. Four Points By Sheraton/Marriott – Fairview Heights, IL 62208.

2/10 Terrible

Minette

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrived to check in & was told very flat "We canceled you room, wete overbooked". Very rude & I was dropped off so I could have a ride. It was awful.
Stayed 1 night in Jul 2023
Response from Rick Patel on Aug 23, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Four Points By Sheraton/Marriott – Fairview Heights, IL 62208. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Rick Patel. General Manager. Four Points By Sheraton/Marriott – Fairview Heights, IL 62208.

4/10 Poor

Daniel

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Be careful with your deposit
They took doble deposit they took $100 in cash and $100 in my card he told that it did not proceed but yet they took out of my account
Stayed 1 night in Jul 2023
Response from Rick Patel on Aug 23, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Four Points By Sheraton/Marriott – Fairview Heights, IL 62208. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Rick Patel. General Manager. Four Points By Sheraton/Marriott – Fairview Heights, IL 62208.

2/10 Terrible

Lollie

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Rick Patel on Aug 23, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Four Points By Sheraton/Marriott – Fairview Heights, IL 62208. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Rick Patel. General Manager. Four Points By Sheraton/Marriott – Fairview Heights, IL 62208.

2/10 Terrible

Alaina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Rick Patel on Aug 23, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Four Points By Sheraton/Marriott – Fairview Heights, IL 62208. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Rick Patel. General Manager. Four Points By Sheraton/Marriott – Fairview Heights, IL 62208.

2/10 Terrible

Steve

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Do not stay here. The room was dirty and if it had not been so late we would have gone elsewhere. It was not even worth $50. Go stay at a much less expensive hotel for a better experience and cleaner room. We could not leave fast enough in the morning.
Stayed 1 night in Jun 2023
Response from Rick Patel on Aug 23, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Four Points By Sheraton/Marriott – Fairview Heights, IL 62208. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Rick Patel. General Manager. Four Points By Sheraton/Marriott – Fairview Heights, IL 62208.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Rick Patel on Aug 23, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Four Points By Sheraton/ Marriott – Fairview Heights, IL 62208. Your feedback is very important to us and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Rick Patel. General Manager. Four Points By Sheraton/Marriott – Fairview Heights, IL 62208.

4/10 Poor

Basia

Stayed 1 night in Jun 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great value and service
Stayed 2 nights in Jun 2023

10/10 Excellent

Daniel

Stayed 1 night in Jun 2023

10/10 Excellent

Belinda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely will be staying again.
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Marcus O

Traveled with family
Liked: Staff & service
To be rated 3 stars the rooms were dated. Garage cans were filthy. Bathtub bottom was discolored and peeling. Stains on furniture and top cover. The staff was really nice. Booking was a breeze. Just needs some TLC.
Stayed 2 nights in Apr 2023

10/10 Excellent

Doug

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Apr 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

4/10 Poor

Jazmine

Disliked: Amenities
Stayed 2 nights in Apr 2023

10/10 Excellent

Ricky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
It was a very clean room and close to the highway and lots of restaurants and shopping near by the only complaint is they put a $350 c hold on my card for incidentals which may me bounce a check how don't care if they put the charge but remove it after you check out
Stayed 3 nights in Apr 2023
Response from Rick Patel on Apr 6, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Four Points By Sheraton/ Marriott – Fairview Heights, IL 62208. Your feedback is very important to us and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Rick Patel. General Manager. Four Points By Sheraton/Marriott – Fairview Heights, IL 62208.

10/10 Excellent

Madeline

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Rick Patel on Apr 6, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Four Points By Sheraton/ Marriott – Fairview Heights, IL 62208. Your feedback is very important to us and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Rick Patel. General Manager. Four Points By Sheraton/Marriott – Fairview Heights, IL 62208.

2/10 Terrible

Barbara

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Not happy.
Stayed 1 night in Mar 2023
Response from Rick Patel on Apr 6, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Four Points By Sheraton/Marriott – Fairview Heights, IL 62208. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Rick Patel. General Manager. Four Points By Sheraton/Marriott – Fairview Heights, IL 62208.

2/10 Terrible

Rebecca

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Lady working front desk super rude. After 2nd night of staying there called at 10am for new towels and she told us we had to wait about an hour that the towels were washing. Room was not clean, there was fake eyelashes on the window - gross
Response from Rick Patel on Apr 6, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Four Points By Sheraton/Marriott – Fairview Heights, IL 62208. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Rick Patel. General Manager. Four Points By Sheraton/Marriott – Fairview Heights, IL 62208.

6/10 Okay

April

Stayed 1 night in Mar 2023

10/10 Excellent

Karin

Stayed 2 nights in Mar 2023

10/10 Excellent

Breahna

Stayed 2 nights in Mar 2023
Response from Rick Patel on Apr 6, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Four Points By Sheraton/ Marriott – Fairview Heights, IL 62208. Your feedback is very important to us and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Rick Patel. General Manager. Four Points By Sheraton/Marriott – Fairview Heights, IL 62208.

10/10 Excellent

TAMEKIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a room for a one night stay and was upgraded to a king suite! Loved the room and decor.
Stayed 1 night in Feb 2023
Response from Rick Patel on Apr 6, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Four Points By Sheraton/ Marriott – Fairview Heights, IL 62208. Your feedback is very important to us and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Rick Patel. General Manager. Four Points By Sheraton/Marriott – Fairview Heights, IL 62208.

10/10 Excellent

Paul

Business traveler
My stay was wonderful
Stayed 1 night in Feb 2023
Response from Rick Patel on Apr 6, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Four Points By Sheraton/ Marriott – Fairview Heights, IL 62208. Your feedback is very important to us and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Rick Patel. General Manager. Four Points By Sheraton/Marriott – Fairview Heights, IL 62208.

4/10 Poor

Dee

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room had a funny smell n didn't accommodate to my reservation
Stayed 1 night in Feb 2023
Response from Rick Patel on Apr 6, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Four Points By Sheraton/Marriott – Fairview Heights, IL 62208. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Rick Patel. General Manager. Four Points By Sheraton/Marriott – Fairview Heights, IL 62208.

10/10 Excellent

Paul

Stayed 1 night in Feb 2023
Response from Rick Patel on Apr 6, 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Four Points By Sheraton/ Marriott – Fairview Heights, IL 62208. Your feedback is very important to us and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Rick Patel. General Manager. Four Points By Sheraton/Marriott – Fairview Heights, IL 62208.