Courtyard

Reviews of Hampton Inn & Suites St. Louis/Chesterfield

3.5 out of 5
Hampton Inn & Suites St. Louis/Chesterfield
5 McBride and Son Center Dr, Chesterfield, MO

Reviews

8.6

Excellent

Rating 10 - Excellent. 370 out of 697 reviews" "
Rating 8 - Good. 211 out of 697 reviews" "
Rating 6 - Okay. 62 out of 697 reviews" "
Rating 4 - Poor. 35 out of 697 reviews" "
Rating 2 - Terrible. 19 out of 697 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lori

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were very friendly and the lobby and eating area were very clean, modern and well kept. Our room was also very clean and nice.
Stayed 1 night in Mar 2024
Response from -Jacob, Hotel Manager on Mar 25, 2024
I am happy to see your stay went well, and we hope to have you back with us again soon!

8/10 Good

Jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
breakfast was very good. Would like access to ice machine - there was not one on the 1st floor where it said vending and ice was also no vending machine (soda). Soda and snacks in lobby were a little expensive
Stayed 2 nights in Mar 2024
Response from -Jacob, Hotel Manager on Mar 19, 2024
My apologies about the ice machine, we are looking into getting them repaired for our guests. Otherwise I am glad to see your stay went well, and hope to have you back with us again soon!

8/10 Good

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good two night stay. Only problem was elevators were not working when we left. Was on the second floor. My wife had just had a total knee replacement and I a bad back. It was difficult to use the stairs. We we're in town for a wedding and had extra clothes and such. I had to make several trips on those stairs just to get it all packed out to our vehicle.
Stayed 2 nights in Mar 2024
Response from -Jacob, Hotel Manager on Mar 19, 2024
I sincerely apologize about the issues with our elevators, and hope you give us another try in the future so we can provide a flawless stay for you.

10/10 Excellent

Wyatt

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was cordial and polite. All accommodations were up to par.
Stayed 3 nights in Mar 2024
Response from -Jacob, Hotel Manager on Mar 15, 2024
I am happy to hear you had a great stay! Safe travels and we will see you again soon.

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about this place everything!!!
Stayed 1 night in Mar 2024
Response from -Jacob, Hotel Manager on Mar 4, 2024
I am happy to hear you had a great stay with us! And will be sharing your kind words with my staff. Safe travels and we hope to see you again soon!

8/10 Good

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Feb 2024
Response from -Jacob, Hotel Manager on Feb 26, 2024
I am happy to see your stay went well, and we hope to have you back with us again soon!

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
We were right next to the highway and didn’t hear a thing. Very clean and comfortable!!
Stayed 1 night in Feb 2024
Response from -Jacob, Hotel Manager on Feb 26, 2024
I am happy to see your stay went well, and we hope to have you back with us again soon!

10/10 Excellent

Arliss

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get too and from Broadway and the Grand ole opry
Stayed 1 night in Jan 2024
Response from -Jacob, Hotel Manager on Feb 24, 2024
We appreciate the kind words, but I believe this review was meant for the Nashville Hampton Inn!

10/10 Excellent

Steve, Neligh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will stay here again
Stayed 1 night in Feb 2024
Response from -Jacob, Hotel Manager on Feb 23, 2024
I am happy to see your stay went well. We hope to see you again soon. Safe travels.

10/10 Excellent

Stephanie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Feb 2024
Response from -Jacob, Hotel Manager on Feb 19, 2024
I am happy to see your stay with us went well, and we hoe to have you back with us again soon!

10/10 Excellent

Mike

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great gym and super close to many restaurants and shopping
Stayed 1 night in Feb 2024
Response from -Jacob, Hotel Manager on Feb 19, 2024
I am happy to see your stay with us went well, and we hoe to have you back with us again soon!

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay! Nice renovations.
Stayed 1 night in Feb 2024
Response from -Jacob, Hotel Manager on Feb 19, 2024
I am happy to see your stay with us went well, and we hoe to have you back with us again soon!

6/10 Okay

Margo, Glasgow

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Had to wait quite a while at checking in for someone to show up at the front desk. He was friendly but quite unprofessional
Stayed 1 night in Jan 2024
Response from -Jacob, Hotel Manager on Jan 29, 2024
I sincerely apologize about the service you received during check-in, and will be reaching out to you via email to discuss further

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in. Easy to get to. Clean and quiet. Plenty of restaurants and shopping around, target very close by.
Stayed 2 nights in Jan 2024
Response from -Jacob, Hotel Manager on Jan 29, 2024
I am happy to see your stay went well, and we hope to have you back with us again soon!

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
This place was very updated and a great value
Stayed 1 night in Jan 2024
Response from -Jacob, Hotel Manager on Jan 29, 2024
I am happy to see your stay went well, and we hope to have you back with us again soon!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great
Stayed 1 night in Jan 2024
Response from -Jacob, Hotel Manager on Jan 29, 2024
I am happy to see your stay went well, and we hope to have you back with us again soon!

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from -Jacob, Hotel Manager on Feb 19, 2024
I am happy to see your stay with us went well, and we hoe to have you back with us again soon!

8/10 Good

William

Stayed 1 night in Oct 2023
Response from Jason - Area GM on Oct 31, 2023
Wow. What a great review. Thanks. Anything we could have done to push this to a 9 or 10?

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from -Jacob, Hotel Manager on Oct 17, 2023
Thank you for staying with us, and thank you for leaving a review. We hope to see you again soon.

10/10 Excellent

Bradford

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay
The hotel is being renovated and the new rooms are very nice. The staff are very friendly and helpful.
Stayed 2 nights in Sep 2023
Response from Jason - GM on Oct 9, 2023
Thank you for the 10 of 10.

4/10 Poor

Richard

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Bed Bug find
When we walked into our room we saw a bed bug walking on top of the bed. We did not say in this room they gave us a new room
Stayed 1 night in Sep 2023
Response from -Jacob, Hotel Manager on Sep 23, 2023
I sincerely apologize about that, and we hope you give us another opportunity in the future so we can make your stay at "10/10"

8/10 Good

Betty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from -Jacob, Hotel Manager on Sep 18, 2023
Thank you for staying with us and leaving a review. I am glad your stay was good and we next time we can make it a 10/10!

10/10 Excellent

Pete

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great and lots of restaurants within walking distance.
Stayed 2 nights in Sep 2023
Response from -Jacob, Hotel Manager on Sep 4, 2023
I am glad you enjoyed your stay! And we hope to have you back with us again soon!

8/10 Good

Tracy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was good
Stayed 2 nights in Aug 2023
Response from -Jacob, Hotel Manager on Aug 21, 2023
Thank you for staying with us, and leaving a review. I am glad to see you experience went fine, and hope to have you back with us again soon!

8/10 Good

Sonji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from -Jacob, Hotel Manager on Aug 2, 2023
Thank you for staying with us, and thank you for leaving a review. Please let me know if there was anything else we could have done to make your stay better.

10/10 Excellent

LINDA, FLOYDS KNOBS

Liked: Cleanliness, staff & service, property conditions & facilities
Liked how close all the restaurants were Very nice area
Stayed 2 nights in Jul 2023
Response from -Jacob, Hotel Manager on Jul 18, 2023
Yes indeed! We are glad that you enjoyed your stay and hope to have you back here again soon!

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from -Jacob, Hotel Manager on Jul 19, 2023
I am glad to see your stay went well, and hope to have you back with us again soon!

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property, even during renovation! Will stay here again
Stayed 1 night in May 2023
Response from -Jacob, Hotel Manager on May 31, 2023
Thank you for staying with us, and thank you for taking the time to write a review. I am glad to see your experience with us went well, and are excited to welcome you back to our property soon!

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful. The place was well taken care of.
Stayed 1 night in May 2023
Response from -Jacob, Hotel Manager on May 19, 2023
Thank you for staying with us, and for filling out a review. I am glad to see your experience with us went well, and hope to have you back again soon!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
You can tell there is some construction going on, but it was never actively going on when I was there and was no bother. Just looks like they are trying to improve the overall hotel. Really nice rooms, quiet, comfortable
Stayed 1 night in May 2023
Response from -Jacob, Hotel Manager on May 15, 2023
Thank you for staying with us, and thank you for writing a review. I am happy to see your experience with us went well, and the construction team did a nice job of staying out of sight, and out of mind. We hope to see you again soon!

2/10 Terrible

Barbara

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
On May 5, I booked a room for 1 night, but I accidently booked for May 18 instead of May 8. My card was charged $161.44 and another $3.64 to change the date. I arrived at the Hampton Inn and found out the date was never changed!!!!! I had to spend another $170.00 for the one night. I need your charges to be refunded quickly to my account.
Stayed 1 night in May 2023
Response from -Jacob, Hotel Manager on May 10, 2023
You would need to reach out to expedia customer support to have that taken care of - their number is 1 (800) EXPEDIA. We at the hotel have already canceled the reservation for the 18th and waived the late cancellation fee.

2/10 Terrible

Kevin

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Hotel should drop its rates when it's under such heavy construction. For $232 you'd expect a much more comfortable stay.
Stayed 1 night in May 2023
Response from -Jacob, Hotel Manager on May 10, 2023
Thank you for staying with us, and thank you for taking the time to write a review.I apologize about the construction going on at our hotel, and do hope you give us another try once it is complete.

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room close to the venue we were attending
Stayed 1 night in Apr 2023
Response from -Jacob, Hotel Manager on Apr 17, 2023
Thank you for staying with us. I am glad we were able to meet your needs and hope to have you back with us again when you are in the area.

6/10 Okay

Lelain

Traveled with group, Traveled with family
Liked: Staff & service, room comfort
WARNING: Remodel in progress.
Any hotel undergoing a major renovation should be required to inform guests before creating a reservation. Will be a great place around November 2023 but currently is a disaster area of noise and dust. Was not worth anywhere the price paid.
Stayed 2 nights in Apr 2023
Response from -Jacob, Hotel Manager on Apr 10, 2023
Thank you for staying with us and filling out a survey.We do have it posted on Expedia that we are under renovation - I will reach out to them to make sure that information is clear.I apologize about the noise and dust during our renovation. And do hope you give us another try once it is complete!

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Under constriction
The property was under construction during my stay. It needs it because some things are outdated. Cleanliness was an issue because of that
Stayed 3 nights in Mar 2023
Response from -Jacob, Hotel Manager on Apr 1, 2023
Thank you for staying with us, I apologize about the issues with cleanliness, and hope you give us another chance once our renovations are complete.

6/10 Okay

Ryan

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Would of been nice to know it was under renovation
Stayed 1 night in Mar 2023
Response from -Jacob, Hotel Manager on Mar 28, 2023
I apologize about the lack of communication - expedia should have let you know. I will reach out to them and see what went wrong.

10/10 Excellent

Amber

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and safe area
Stayed 3 nights in Mar 2023
Response from Jacob, Hotel Manager on Mar 21, 2023
Thank you for staying with us, and thank you for taking the time to fill out a survey.I am glad to see your experience with us went well, and hope to have you back with us again soon.

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, amenities
it was under construction at the time. Staff seemed a little confused
Stayed 1 night in Mar 2023
Response from -Jacob, Hotel Manager on Mar 14, 2023
I appreciate your understanding during renovation, and hope you come back and check out our hotel once it is complete!

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service
The staff was friendly. There was construction going on in the lobby/1st floor. Pool was closed which i did not know about until i got there. The bathroom in my room needed to be updated. The breakfast was great except some of the fruit had past its freshness. Pineapple tasted almost ferminted.
Stayed 2 nights in Mar 2023
Response from -Jacob, Hotel Manager on Mar 12, 2023
I am happy to see your stay with us went well, and appreciate your understanding during our renovation! We hope to have you back with us again soon.

6/10 Okay

Ken

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
First off, the staff was great. However: 1) parking lot too dark; 2) entry door by our room was locked but someone propped open the stairwell door there; 3) vending machines not working.
Stayed 1 night in Feb 2023
Response from -Jacob, Hotel Manager on Mar 1, 2023
I apologize about the propped open stairwell and vending machines and will have my maintenance team look into it.I will also be passing along the kind words to my staff, and hope you give us another chance to provide a "5/5" experience for you!

6/10 Okay

Megan

Disliked: Cleanliness, staff & service
So so
The hotel was ok. Stayed one night. I was aware of the pool being closed but did not know they were doing a lot of renovations. Sign in front door said use back entrance. You needed a key card for that. Ended up finding a door on the side of the building that was unlocked. Front desk wasn’t very friendly at check in. The room was very warm. The shower was dirty inside. Positive is the hotel was located close to a lot of things.
Stayed 1 night in Feb 2023
Response from Jacob, Hotel Manager on Feb 22, 2023
Thank you for staying with us and thank you for writing a review.I apologize about the renovation work and will follow up with my front desk agent about your check in experience, and housekeeping staff about the cleanliness of your shower.

8/10 Good

Carlye, Eagle Mountain

Traveled with family
Property was dated but the beds were really comfortable
Stayed 1 night in Feb 2023
Response from Jacob, Hotel Manager on Feb 14, 2023
Thank you for staying with us, and thank you for taking the time to fill out a survey.I am happy to see your stay with us went well, and hope to have you back with us again after we are done with our renovation!

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, easy to find location, convenient to everything. Staff was above & beyond. Very friendly.
Stayed 1 night in Feb 2023
Response from Jacob, Hotel Manager on Feb 6, 2023
Thank you for staying with us, and thank you for taking the time to fill out a survey.We are happy to see your experience with us went well, and hope to have you back with us again soon!

10/10 Excellent

Robert

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and breakfast was very good. TV controls were hard to use (no guide online, had to use an app to see what channels were what). Bathroom bathtub had an issue with the valve that you pull to get the shower to work.
Stayed 1 night in Jan 2023
Response from Jacob, Hotel Manager on Feb 6, 2023
Thank you for staying with us, and thank you for taking the time to fill out a survey.We are happy to see your experience with us went well, and hope to have you back with us again soon!

10/10 Excellent

Fred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin was extremely fast and easy. The rooms were clean and the facilities were well kept. We stayed during a remodel. The place was quiet and where they moved breakfast felt like a restaurant! Hot breakfast was delicous.
Stayed 1 night in Feb 2023
Response from Jacob, Hotel Manager on Feb 11, 2023
Thank you for staying with us, and thank you for taking the time to write a review. I am happy to see that you enjoyed your experience, even during our remodel, and will be relaying the kind words to my breakfast team!

8/10 Good

john

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No bar or lounge area. Under renovation so amenities were limited.
Stayed 3 nights in Jan 2023
Response from Jason - GM on Jan 24, 2023
Thank you so much for the review.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff were great! Polite and personable in every interaction. The room was old, had a funny smell and had me questioning the cleanliness. Our TV wouldn't work, we opened the remote to check the batteries and they were corroded. The hotel has signs stating it is doing updates and I hope they are because they are overdue. We were only scheduled to stay one night, if we were scheduled to stay any longer I would have looked into changing hotels.
Stayed 1 night in Jan 2023
Response from Jacob, Hotel Manager on Jan 16, 2023
I apologize about the condition of the hotel, as you mentioned we are getting renovated and are excited to provide a fresh look soon!

8/10 Good

pam

10/10 Excellent

bill

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing
Stayed 1 night in Dec 2022

10/10 Excellent

Melissa