Ratings based on 3,282 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Richmond, Va.

My wife's Birthday !

Posted Apr 16, 2015
Pros: Starbucks and Ruth Chris, two other restaurants and a gift shop in the Lobby area.
Cons: Check out seemed to be confusing and understaffed.
Location: The Arch, Busch Stadium, and the old Capitol are nearby, (where you can buy tickets to the Arch). The Football stadium is a bit of a walk.
I wanted to take my wife to St. Louis for her Birthday. I booked this Hotel because of the closeness to the Arch . It was literally 300 yards away. We love Ruth Chris, and there is one in the Hotel Lobby, I have never had Customer Service like I did at the Hotel. I highly recommend it !
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, at a great rate.

Posted Apr 13, 2015
Pros: Everything
Cons: Parking and valet times
Location: Downtown just a few feets from the Arch.
Everything you come to expect of a four star hotel. Walking distance to the arch and great eateries. All for the price of a two or three star hotels. Their breakfast is incredible.
5 out of 5
Recommended
for Everyone
by A verified traveler

We love the Hyatt

Posted Apr 12, 2015
We celebrated our 3year Anniversary we had a view of the Arch & Mississippi River it was in the center of downtown , great price and very romantic! !!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom illinois

Close to the arch. But the main city centre is bor

Posted Apr 11, 2015
Pros: Concierge
Cons: Basic supply of maintenance and standard toiletries. Needs a pool
Location: Nothing much (just the Arch, and the steam boat which is really poor). The West end and forrest park may be better. But for 2 nights it was OK.
Some staff v helpful and nice (Andrea the concierge was excellent). We had a series of problems (sink blockage) and they were quick to pay for valet parking etc to compensate. But the maintenance staff and need to request shampoo was disappointing.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Caoe Girardeau, MO

Very nice hotel with a beautiful view of the arch.

Posted Apr 10, 2015
I would certainly recommend this hotel to anyone. Very nice view of the arch and the downtown city lights.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel but....

Posted Apr 10, 2015
Valet parking is way over priced. Self parking costs but not available on weekends.
4 out of 5
Recommended
for Everyone
by A verified traveler

Easter Stay

Posted Apr 6, 2015
Overall good. Parking was a problem. Instruction was poor at check-in for self parking.
5 out of 5
Recommended
for Families
by A verified traveler

great location

Posted Apr 6, 2015
hotel is located very close to several attractions
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 5, 2015
Pros: Very helpful staff. Good location.
Cons: There was a spill (coffee?) on the carpet in one of our rooms that had not been cleaned.
Great location for the event we were attending. Very helpful staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent River View hotel near the arch

Posted Apr 5, 2015
Room was spacious and clean. Staff was curious and helpful. Bed may have had the most uncomfortable mattress I've ever slept on. Construction around the arch itself made for a very tedious on-sight parking experience.