Ratings based on 3,368 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from C

Nice close to ballpark

Posted Jun 29, 2015
We stayed two night they did not make our beds or bring clean towels we had to call and ask for towels The refrigerator was full of old food Our room number was 1416
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice Room - bit small

Posted Jun 29, 2015
Pros: Very convenient to Busch Stadium and the Ballpark Village - The Sunday Brunch was really good and the price was right.
Cons: The hotel room had rips in the wall paper - in several places - should be repaired
Location: Great location to Arch and Busch stadium - but there is LOTS of construction around the hotel making it super hard to get to the hotel.
Rooms were nice - though definitely smaller. Not a problem. We were sitting at the Brewhouse bar in the hotel when they made us get up and leave because a larger party needed the table we were sitting at - not sure why they made us give up the table. Fortunately the bar area in the hotel was nice enough to provide a table. And the hostess at the Red Bar area was super nice and speedy with our late dinner.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel.

Posted Jun 28, 2015
Pros: Great staff. Great location.
Cons: Not enough parking spaces in the garage for self parking guests. A bit challenging.
Location: 100 yards from the Arch. Easy walking to the stadium and other downtown venues. Close to interstate access.
Right next to the arch. Easy walk to everything downtown including the stadium. Very nice staff. Would definitely stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Holy Toledo

Go West Young Man!

Posted Jun 28, 2015
Perfect downtown location with stunning views of the Arch, Mississippi, N local building N architecture.
1 out of 5
by A verified traveler

Posted Jun 22, 2015
Pros: Convenience to where we wanted to be.
Cons: Communication between Expedia and the Hotel.
Location: Bush Stadium, The Arch, Downtown walkway.
Booked with Expedia, but was not given the room I purchased. I was downsized and they would not refund my money.
4 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, Indiana

toilet over flowed

Posted Jun 22, 2015
Pros: The staff was very nice. I also liked the idea that Ruth Chris, Starbucks and other restaurants were in the hotel
Cons: When something goes wrong in a room the housekeeping should be more on there job. It's a bad feeling to have to set in a room with over flowed toilet
Location: there are a lot to do but it rained every day.
We had a problem with our room. The toilet over flowed early the first morning and was not cleaned up after 4 hours we were very upset. The maintenance man came and unstopped the toilet but soiled water was all over the floor. We left for about 3 hours thinking they would clean it up and when we came back the water was still on the floor, we called down stairs and still no one came within the hour, Mr. Harris had to go down to the desk and ask that we get another room than we were moved to another room. I really liked the Hotel but the inconvenience was horrible.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 22, 2015
Very nice hotel. Was accommodating when hotel's parking garage was full. The valet directed us to the hotel next door who also had a parking garage (which happened to be a bonus since it was much cheaper to park in the other hotel's parking garage than if we parked at the Hyatt). Also was conveniently located next to the Arch and other downtown activities.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel for adult travelers

Posted Jun 21, 2015
This is a great hotel for adult travelers, but if you are traveling with children, opt for the larger room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel next to the Arch

Posted Jun 21, 2015
Great experience at the hotel. Very friendly and efficient. Perfect location!
5 out of 5
Recommended
for Everyone
by A verified traveler

Love the location and helpfulness of staff

Posted Jun 21, 2015
Pros: We liked the hotel staff who were everywhere and very friendly and helpful.
Cons: New TV would be the only thing to be improved and of course making sure the everything was clean
Location: Hotel is right across from arch and beside the old courthouse and close to the stadium
We got in late after 11 p.m. and were happy to find plenty of staff who were very helpful. There was some dirt in the bathtub but we just rinsed it out, beds were very comfortable and clean. View of river was nice and valet parking very helpful with directions. Room was spacious and very nice. The TV was older and we had to move the cord to a certain position for the TV to get power.