Ratings based on 2,869 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles, CA

Posted Nov 11, 2014
Pros: Location
Cons: Hours at restaurants.
Location: N/A
The Hyatt was centrally located to all events I attended. I was there for the COGIC Convocation. I enjoyed my stay at your hotel and will recommend to my friends.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in heart of the city

Posted Nov 7, 2014
Located in the heart of downtown (walk to sites and stadium), what really impressed me was how hard the staff tried to make my stay so enjoyable. Great breakfast buffet, FYI.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Good Place

Posted Nov 4, 2014
There is nothing about this place that I can say anything bad about. Location is perfect for all dowtown events. Upscale restaurant in Ruth Criss with a 2nd bar/restaurant in more of the sports bar model. Staff was accommodating and helpful. I'd always recommend this place.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Worden, IL

Nice but expect to pay a lot more than booking

Posted Nov 3, 2014
Very nice hotel but everything costs extra, expensive parking, no free wifi, you can't take a luggage cart on your own so you have to tip a bellman if you have many bags, taxes and fees, it all adds up to a lot of extra cash
5 out of 5
Recommended
for Everyone
by A verified traveler

Everyone was very helpful!

Posted Nov 3, 2014
Pros: Hospitality
Cons: I was a little confused on the parking situation but other than that it was a great expirence.
Location: We were walking distance from the Arch, Busch Stadium, and many other fantastic venues.
Staff went above and beyond! Hands down best customer service I have every received at any hotel. We will definitely be coming back!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Nice Hotel Located Near The Arch and Busch Stadium

Posted Nov 1, 2014
Pros: Can't think of anything that was extraordinary.
Cons: Temperature control throughout the hotel.. the temperature in the main ballroom and workshop rooms was cool to cold.
Location: The hotel is located in downtown St. Louis near restaurants &directly across from The Arch, which I could see from my room, and Busch Baseball Stadium
I stayed for a professional conference.. check-in is 3:00PM.. the only flight I could book had me arriving at the hotel at 11:30AM.. I checked in without any difficulty.. the room is what I would expect for the Hyatt and contained a refrigerator and coffee pot.. the room was serviced daily and the staff was friendly and pleasant. The only problems I encountered were spotty TV operation and difficulty maintaining an ambient room temperature. At the end of long conference days all I wanted to do was vegetate in front of the TV. So this was annoying. Maintenance explained that the hotel had recently installed new software that was causing periodic problems. Additionally, I couldn't get the room warm. Again, maintenance responded quickly, changed the filter and the room warmed up nicely. However, had to keep raising and lowering the thermostat to maintain a comfortable temperature. Ordered appetizers (crab cakes and garden salad) in the lobby restaurant.. the 2 small crab cakes were just OK.. check-out smooth. All in all a pleasant stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Branson, MO

Wonderful experience!

Posted Oct 25, 2014
Location: Concert venues, Cards and Blues
Great room...great location...great staff....will definitely return. Food was excellent as well.
3 out of 5
by A verified travelerfrom Kansas City

Posted Oct 20, 2014
Well located, but the hotel is below the typical Hyatt brand standard. Dining facilities are limited and very average. Housekeeping staff did not remove used glasses and empty beverage bottles upon room cleaning. Found empty toothpaste box on floor of bathroom that was there prior to our initial arrival. Also found cellphone with credit card belonging to a housekeeper when we checked in to our room. Seemed more like a Holiday Inn than a Hyatt.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kansas

Very nice location

Posted Oct 20, 2014
Very enjoyable hotel, staff and location from the moment I checked in until the tome I checked out
4 out of 5
Recommended
for Everyone
by A verified traveler

Happy sleeping

Posted Oct 16, 2014
All I can say is after a long day the bed was DELICIOUS! Very comfortable and clean.