Ratings based on 2,698 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome

Posted Sep 10, 2014
Te bathroom shower needs a little clean up on the mold but that's it
2 out of 5
by A verified traveler

Not what you would expect!

Posted Sep 9, 2014
Location: Very inconvenient unless you just want to go to the arch.
Cramped room, poor A/C, no water pressure, and VERY poor soundproofing between rooms. We were awakened at 3:30 AM to our neighbor carrying on a long phone conversation. A very disappointing stay.
1 out of 5
by A verified traveler

worst experience ever

Posted Sep 7, 2014
This is my first time in Hyatt, and it is going to be the last time. The staff is arrogant and rude and not patient. I booked a king size bed and they gave me a queen size bed, saying that is the best they can do because I booked through third party (expedia). It turned out that the room is so small and the facilities are old. The A/C is making noice all night. I booked the hotel with breakfast, and they charged me again for breakfast. I am still talking to them about this issue. The parking is also confusing. Nobody tells you where to park. I have stayed with many hotels, and this was the worst experience ever!
1 out of 5
by A verified traveler

It was one of the bad stay I have ever had

Posted Sep 3, 2014
Pros: Nothing
Cons: Everything
I booked 2 rooms with 2 beds in each room. While arrival they given 2 bed in 1 room and 1 bed and a sofa in another room saying this is what we can give and sorry for the trouble. What kind of service is this. Being a reputated hotel this is not expected from them. It is so disappointing. A hotel is proved good when it gives best services in holidays and rush hours.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Portland, OR

Centrally located, great in-building shops & food

Posted Sep 2, 2014
Pros: Right on the river, view of the arch, plenty of shops and restaurants on the ground floor
The staff was friendly and helpful, the rooms were great, loved the key card mechanism. Ate at the sports bar downstairs twice--the food was tasty, and the wait staff were great. Rooms had enough outlets to charge all of my devices, which I appreciated.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great proximity to Busch.

Posted Sep 2, 2014
Pros: location, cleanliness
Cons: /valet/parking fee was a little steep--even for the convenience of it.
Location: close to arch, downtown nightlife, casino, and ball park.
In town for the games this past weekend (GO CUBS!), and this served as a very convenient location.
5 out of 5
Recommended
for Everyone
by A verified traveler from Quad Cities, IL

Posted Sep 2, 2014
Pros: clean, comfortable bed, beautiful. Great staff
Location: ball park, arch, great places to eat, great music
Beautiful! Close to the ball park, arch and many other attractions.
4 out of 5
Recommended
for Everyone
by A verified traveler from ksa

one night stay

Posted Sep 1, 2014
Pros: location, and rental car within hotel
Cons: free wifi
Location: perfect location to arch
central, has a rental car within. walking distance to arch, stadium and train station
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 1, 2014
Nice hotel. Made you feel like your stay was appreciated.
2 out of 5
by A verified traveler from paris

Over priced

Posted Sep 1, 2014
Over priced stained sheets won't be back. Nice steak house down stairs though but I still won't go back