Ratings based on 352 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Bad Conditions

Posted Feb 17, 2015
Pros: Comfortable
Staff was not at front desk or available by phone for much of my stay. My shower didn't work and I reported next morning. Staff said it would be fixed. It wasn't. Also very little hot water. Not sure what was going on?
4 out of 5
by A verified travelerfrom St. Louis

Love the water view

Posted Feb 16, 2015
Great Water View The morning Breakfast is to expensive /not enough choose at buffet. Room Service was great Checkout time was great at 12pm.. No tub only had shower..
4 out of 5
Recommended
for Couples
by Basilfrom Efmond

St. Louis road trip

Posted Jan 13, 2015 on Hotels.com
Very nice!!
Comment from Hotel Management
Apr 4, 2015 by CatherineGM, Hotel Management
Basil, thank you for taking the time to review our St. Louis Marriott West! I am happy that you made our hotel a part of your road trip, and we look forward to seeing you again soon!
5 out of 5
Recommended
for Getaway With Friends
by CHIRSfrom indiana

newyears again

Posted Jan 9, 2015 on Hotels.com
have stayed here before and as always it was very nice. It is the closest to my friends home and is secluded to be off the interstate but very accesible and in a safe business environment. It actually has a woodsy area around one side.
Comment from Hotel Management
Apr 4, 2015 by CatherineGM, Hotel Management
Wow, we love your 5-Star review and your wonderful comments about our location! Thank you for being so loyal to our hotel and we hope to see you in the summer so you can take advantage of our outdoor pool which overlooks the woods and lake. Happy New Year!
3 out of 5
Recommended
for Families
by Chrisfrom Haubstadt

It was ok

Posted Dec 31, 2014 on Hotels.com
Nice hotel. Uncomfortable bed!
Comment from Hotel Management
Apr 4, 2015 by CatherineGM, Hotel Management
Thank you for staying with us, Chris, and for commenting. I am sorry that you found the bed to be uncomfortable. We can make adjustments to the softness of the bed, if that was the issue. As always, our team is here to serve you...a quick call to our front desk can resolve any problems our guests may encounter. Come back soon!
5 out of 5
Recommended
for Business Travelers
by Michaelfrom Chicago

Great Staff!

Posted Dec 17, 2014 on Hotels.com
The staff was incredibly courteous. From the people in the concierge lounge to the manager who escorted me to my room and brought appetizers and drinks, this staff really knows how to make someone feel welcome. Definitely a good place to stay for business!
Comment from Hotel Management
Apr 4, 2015 by CatherineGM, Hotel Management
Michael, your kind comments have just delighted our Team here in St. Louis! We do hope that all our guests feel the 5-Star service that you did, and we can't wait for you to return! Thank you so much for taking the time to provide such great review of our St. Louis Marriott West!
4 out of 5
Recommended
for Business Travelers
by Michaelfrom Chicago

Good Business Hotel

Posted Dec 6, 2014 on Hotels.com
I stay here for business nearly every week. The hotel is in great proximity to several large companies, but other than that, it is in the middle of nowhere. However, the staff is very kind, the ameneties are ok, and the concierge is very welcoming.
Comment from Hotel Management
Apr 4, 2015 by CatherineGM, Hotel Management
Thank you for your comments, Michael! We love having you here every week and hope that you will have time to take advantage of our complimentary shuttle service. We know our guests would like to get out of the business park on occasion, so we can take you to fun restaurants, great shopping and other wonderful attractions nearby. Shuttle runs 7am to 11pm, for your convenience. See you soon!
4 out of 5
Recommended
for Families
by Cherylfrom KC

Great Home Base for St. Louis Visit

Posted Nov 30, 2014 on Hotels.com
Very comfortable hotel. Easy access to highways. Has a wonderfully helpful staff!
Comment from Hotel Management
Apr 4, 2015 by CatherineGM, Hotel Management
Hi Cheryl! Thank you for your nice comments about our Team...I am so happy that you found us to be helpful! Yes, we are right off I 64/40 and have incredibly easy access to wonderful St. Louis businesses and attractions...come back soon to enjoy them!
5 out of 5
Recommended
for Couples
by Michaelfrom DETROIT

PERFECT HOTEL FOR A PERFECT STAY

Posted Nov 22, 2014 on Hotels.com
LOVELY HOTEL WITH SERVICE TO MATCH AND THE ROOM WAS BEAUTIFUL AND EXTREMELY CLEAN THE HOTEL STAFF WAS VERY HELPFUL FROM THE FRONT DESK TO THE MAIDS EVERYONE I MEAN EVERYONE THAT WE CAME INTO CONTACT WITH WAS EXTREMELY KIND AND HELPFUL
Comment from Hotel Management
Apr 4, 2015 by CatherineGM, Hotel Management
Michael, you are so kind! We are just tickled to have been able to make you feel comfortable with our friendly staff and super clean rooms. Please do visit us again!
4 out of 5
Recommended
for Business Travelers
by Morganfrom Texas

Nice hotel, clean and comfortable.

Posted Nov 16, 2014 on Hotels.com
Very nice hotel, and friendly staff. You are instantly greeted when you walk in, which makes it comforting from the start. The shuttle service is great, but you have to give yourself time because they tend to leave later than what you've scheduled.
Comment from Hotel Management
Apr 4, 2015 by CatherineGM, Hotel Management
Morgan, thank you for your kind words about our staff and services. We do have an amazingly friendly staff and are just thrilled that you took the time to mention them. We hope to provide you some more of our Midwest Hospitality soon!