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Reviews of Seven Gables, St. Louis West, a Tribute Portfolio Hotel

3.5 out of 5
Seven Gables, St. Louis West, a Tribute Portfolio Hotel
26 North Meramec Avenue, St. Louis, MO

Reviews

8.4

Very Good

Rating 10 - Excellent. 249 out of 539 reviews" "
Rating 8 - Good. 174 out of 539 reviews" "
Rating 6 - Okay. 73 out of 539 reviews" "
Rating 4 - Poor. 27 out of 539 reviews" "
Rating 2 - Terrible. 16 out of 539 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chad

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Location
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Chad, Thank you for your five-star rating! We're happy to know our convenient location suited your needs well and look forward to welcoming you back to Seven Gables Inn, St. Louis West, a Tribute Portfolio Hotel, any time.

10/10 Excellent

bryan

Liked: Cleanliness, staff & service, property conditions & facilities
several nice little restaurants in walking distance, quaint old building but interior up to date and quite nice.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Bryan,Thank you for taking the time to share your thoughts with our team for improvement. We are thrilled that you highlighted our convenient location and found our property to be nice. Earning a perfect rating for your time with us is an honor. It was a pleasure to have had you as a guest, and we look forward to welcoming you back.

8/10 Good

Wren, Glenwood Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Christine

Stayed 1 night in Dec 2023

4/10 Poor

Donna

Disliked: Staff & service, property conditions & facilities
Disappointed
This is the second time we have stayed here. We were quite dissappointed. The tv in the bathroom did not work. We could not figure out how to use the bidet so we called the front desk, she had no idea how to use it. We finally figured it out on day 2 of our stay. Day 1 breakfast was just ok. After we got our food then a lady came out and offered omelets. Day 2 breakfast noone was around. no plates, no coffee, no water. We thought there was an awful smell in the hall. I don't think we will stay here again expecially for the price.
Stayed 2 nights in Dec 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
privacy & intimacy, old world charm
Stayed 2 nights in Sep 2023

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Alexandra

Traveled with partner
Liked: Staff & service
The rooms were good but I guess I expected a more elevated experience. It felt like a Marriott hotel room with just more features but it was not really an elevated luxury experience. The breakfast was not good. I wish I walked to the restaurant next door. It was a standard Holiday Inn type meal but the fruit was soggy and the eggs, sausage etc seemed like it was microwaved.
Stayed 1 night in May 2023

10/10 Excellent

Doris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old building that has been well maintained. Better than most newer facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

6/10 Okay

Karen

Stayed 1 night in Sep 2022

8/10 Good

naima

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little property, close to our favorite restaurant, Tony’s. Staff were friendly rooms were clean and the wife loved the bidet. Not much of a view but only 3 stories, mostly enjoyed the old feel of the gables while still being modern.. z
Stayed 1 night in Sep 2022
Response from Guest Services on Oct 26, 2022
Thank you for taking the time to let us know about your experience while staying with us. We’re so happy you loved your experience and we hope you choose to stay with us again when your travels bring you back to the area!

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Sloppy service
Friendly staff in bar and restaurant. Breakfast was a joke, no silverware and no personal to be found. The whole place needs a big more professional service
Stayed 2 nights in Sep 2022
Response from Guest Services on Oct 26, 2022
Thank you for taking the time to let us know about your experience while staying with us. Your experience of Seven Gables Inn is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with or Food and Beverage team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Kelsey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Guest Services on Oct 26, 2022
Kelsey, thank you for the 10/10! We’re so happy to hear you had a great experience at Seven Gables Inn.

10/10 Excellent

David

Stayed 1 night in Aug 2022

10/10 Excellent

sheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay at 7 Gables.I love the area and the feel of 7 Gables.A lot of flowers& greenery in the courtyard. The rooms are simple yet elegant. The staff were welcoming & friendly! I hope to continue to come back occasionally when in the Stl area!
Stayed 1 night in Jun 2022

6/10 Okay

Bonnie

Traveled with family
Liked: Amenities, property conditions & facilities
I really liked the quaintness of this recently renovated gem of a property in Clayton. The bar, Seven, on property was charming and our room was nicely appointed and renovated. Unfortunately, we did not have a working toilet (wouldn’t flush) the entire stay and had to use the lobby toilet. Hoping some portion of our stay will be refunded, as our rooms were somewhat pricey.
Stayed 1 night in May 2022

8/10 Good

Collin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Charming little hotel, lots of things within easy walking distance. We paid for an upgraded room and I only wish that there had been a window, felt a bit like a cave inside the room.
Stayed 2 nights in Apr 2022

10/10 Excellent

Paul

Stayed 2 nights in Mar 2022

10/10 Excellent

miranda

Stayed 2 nights in Mar 2022

6/10 Okay

David, Mundelein

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This appears to be a property still in transition. The room was clean and the bathroom very nice with the large shower and Toto bidet. The bad and bedding were very comfortable. The staff was pleasant but made it clear we used a “third party” to book our room. However, there were no signs or communication that the room was only cleaned every 3 days. imagine our surprise coming back to our room to find out there were no clean towels, bed not made and bath amenities not replaced. The towels in the room when we checked in were only a bit above a Motel 6 towel. when we complained about the room and poor towels, we were given two plush towels. Also the windows that would allow the sunshine in were in the bathroom, so the room was a bit dark in the morning. Staff seemed a bit disorganized with the breakfast arrangements, Moving buffet mid meal from one room to the restaurant. Will have think about whether to return after they get more settled and organized.
Stayed 2 nights in Feb 2022

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful boutique hotel with friendly staff and comfortable beds and heated toilet seat! Can’t ask for anything better!
Stayed 1 night in Feb 2022

10/10 Excellent

Denise

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, great service and delicious food!!
Stayed 1 night in Jan 2022

8/10 Good

Kesia M

Stayed 1 night in Jan 2022

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are wonderful. Very customer focused.
Stayed 1 night in Jan 2022

10/10 Excellent

Marta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the cozy atmosphere. I hated the parking across the street in a dark alley. It was hard to relax because I was worried about our belongings in the car.
Stayed 1 night in Dec 2021

8/10 Good

Michael, Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Property is located in a very nice area and is unique. Rooms had impressive upgrades. Staff was friendly and stay was very pleasant.
Stayed 1 night in Nov 2021

6/10 Okay

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is lovely room fabulous but city of Clayton needs to limit to construction noise - 6a is too early for that level of noise
Stayed 2 nights in Oct 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+ stay
Seven Gables is in Clayton which is easy access to St Louis. Area is great with restaurants and shopping. Hotel has been renovated and extremely nice with friendly staff. Not a large property. Only downside is the WIFI connection. It is extremely poor. Everything else was great! Will definitely rebook
Stayed 3 nights in Sep 2021

10/10 Excellent

ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Seven Gables Inn was excellent. The property is adorable and the rooms are in great condition! My husband especially loved the heated toilet seat and TV in the bathroom mirror. The staff was friendly and helpful! We will definitely be back.
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
I stayed here for one night while there was construction going on across the street from the hotel. That added some grit to the surroundings of the hotel. They have signage for valet parking, but there was no valet. The parking lot contained very tight spaces. Overall the hotel was clean, but most of the hallways and elevator doorways were pretty narrow.
Stayed 1 night in Jul 2021

6/10 Okay

Suzanne

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just a different vibe, very friendly and attentive staff.
Stayed 4 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noticed after booking that you have to check in before 9pm. We had to adjust our plans a bit. Not sure what you would do if you show up late. The room is updated and comfy. Enjoyed our stay. No gym but 2 min walk to Shaw Park.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice boutique hotel. Daniel was very helpful and gracious. Wonderful experience!
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a quaint and well kept hotel with exceptionally nice staff.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel room had no artwork and left exposed nails in the wall with nothing on them. The hotel refrigerator was completely iced over - I spend about 20 minutes defrosting the freezer and cleaning the floor, so we could transfer our cooler items. I asked for a restaurant recommendation and the front desk really had no ideas. Also, check in was very generic - no information about the hotel or area. I never even knew they had coffee available until I happened to see it around the corner on my way out - day 2. The heated toilet seat was a surprise, but it was actually too hot, so a little weird. We were there 2 nights and an alarm went off in the middle of the night both nights. Handheld shower sprayer was broken. The hotel was lovely though - there was a cute courtyard of some kind - maybe as part of the bar? The room was really quiet (other than the alarm). The shower/bath combo was a neat concept.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Historic aspects maintained
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Historic building more like a Bed and Breakfast without the breakfast. Loved the heated toilet seat with built in bidet!
Stayed 1 night in Jun 2021

4/10 Poor

Dave

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Leaving after many years
I have stayed here for years. However, the staff is short handed and rooms are not made up during stay. Only on check out. Also, the hot water was out in one room so I had to change rooms. That room took 10 mins of water running before it got hot. I am from drought country and it’s hard to let it run for so long…
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unique building and beautiful large rooms. Great bathroom my husband loved the heated toilet seat!
Stayed 1 night in Jun 2021

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing Stay
Air conditioner rattled all night long making sleep difficult. TV was mounted on a side wall, rather than the wall opposite the bed, so watching it was difficult. The desk clerk did not even know what a wake-up call was and could not provide us with one. We had stayed here several times in the past and were always pleased with the experience, but this visit was particularly disappointing.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Stayed 1 night in Jun 2021