Ratings based on 822 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Sep 15, 2014
Pros: The friendly staff.
Cons: There was a $10 charge for wifi...we didn't need it but if I did, I wouldn't have wanted to pay 10 dollars.
Location: Very close to St. Louis.
The concierge who checked us in was very friendly and accommodating and even gave us passes for two free drinks at the bar. The room was comfortable although you could tell the comforter and headboard were old, there was visible wear and tear. Overall it was a nice hotel for the price we paid and the people on staff were very friendly.
for Everyoneby A verified traveler
Okay, but could be better.Posted Sep 9, 2014
Pros: Location. Shuttle from airport.
Cons: Breakfast Buffet. Do away with internet charge.
Location: Restaurants and smaller shops within walking distance. Large mall about 3 min. drive.
Breakfast Buffet Only...eggs cold. Flame underneath off of several items. $14.95 cost. Also, 9.95 charge for in-room internet seemed outlandish. Good airport shuttle service. Hotel location is well situated in Clayton to restaurants, etc.
by A verified traveler from k
Noise and bad staffPosted Aug 23, 2014
Staff did not call me when my lost lugged arrived at hotel even though the front desk staff told me that she would call me. I called twice to front desk from outside to emphasize to call me when liggeges arrives but staff never did until late night even the luggeges arrived. Construction noise very bad in early morning without advance notice. Air condition sounds were so noisy. Hallway so dirty. I will never stay this hotel. So bad. I have one More bad story but no time to write now....
by A verified traveler from Kansas City
Average hotelPosted Jul 30, 2014
Was not impressed, could use some updating. Was most annoyed by one of the elevators being down. We were on the 11th floor so, stairs was not an option. We had access to the service elevator but with a few family reunions that weekend and regular staff working, wait time was crazy. That experience and the seeming lack of acknowledgement from management tainted my stay. Also, one evening, the lights were out on one of the levels in the parking garage. It was pitch black and I felt very unsafe. All in all, my expierence was disappointing to say the least.
for Everyoneby A verified traveler from Columbia, Mo
Close to Metro and good restaurants.Posted Jul 21, 2014
Cons: They were having some difficulties with computers at front desk but we were not affected. One elevator wasn't working so there was a bit of a wait.
Location: We both commented that we would like to explore Clayton more and would choose the Sheraton Clayton again.
My friend and I went to the MUNY and felt very safe walking back to the hotel from the Metro at 11:30pm. We ate an excellent dinner at the Pomme Restaurant on Central Avenue. Difficult to choose because many cafes along the street. We were both impressed with the cleanliness of our overall experience.
for Everyoneby A verified traveler from Granite City, illinois
Nice weekend get away with a viewPosted Jul 20, 2014
I enjoyed my stay but it was a little over priced for such a basic room. No fridge, no microwave, no ice machine on the 16th floor. Elevators were very slow and took about 8 minutes to get one.
Recommendedby Yes from No
Elevators badPosted Jul 2, 2014 on Hotels.com
Elevators we're very slow had to take the stairs a lot an was on 8th floor got tired of waiting on them
for Couplesby Andrea from Clayton, MO
Nice hotel but it is showing wearPosted Jul 1, 2014 on Hotels.com
The hotel was very nice, clean and the service was great, but the room was showing wear. There were stains on the ottoman, paint peeling in the bathroom and rust on the air registers.
Recommendedby A verified traveler
Posted Jul 1, 2014 on Hotels.com
for Getaway With Friendsby Baseballgail from Macomb
Cardinal GetawayPosted Jun 17, 2014 on Hotels.com
Very nice hotel. Great service. Close to museums & zoo.