Ratings based on 808 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Kansas City

Average hotel

Posted Jul 30, 2014
Was not impressed, could use some updating. Was most annoyed by one of the elevators being down. We were on the 11th floor so, stairs was not an option. We had access to the service elevator but with a few family reunions that weekend and regular staff working, wait time was crazy. That experience and the seeming lack of acknowledgement from management tainted my stay. Also, one evening, the lights were out on one of the levels in the parking garage. It was pitch black and I felt very unsafe. All in all, my expierence was disappointing to say the least.
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbia, Mo

Close to Metro and good restaurants.

Posted Jul 21, 2014
Pros: Location
Cons: They were having some difficulties with computers at front desk but we were not affected. One elevator wasn't working so there was a bit of a wait.
Location: We both commented that we would like to explore Clayton more and would choose the Sheraton Clayton again.
My friend and I went to the MUNY and felt very safe walking back to the hotel from the Metro at 11:30pm. We ate an excellent dinner at the Pomme Restaurant on Central Avenue. Difficult to choose because many cafes along the street. We were both impressed with the cleanliness of our overall experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Granite City, illinois

Nice weekend get away with a view

Posted Jul 20, 2014
I enjoyed my stay but it was a little over priced for such a basic room. No fridge, no microwave, no ice machine on the 16th floor. Elevators were very slow and took about 8 minutes to get one.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 17, 2014
It was wonderful I would recommend it to some if my friends and family
4 out of 5
Recommended
for Business Travelers
by Phil from Boulder, CO

Staff very accommodating. Food excellent!

Posted Jun 16, 2014
Pros: Food and staff.
Cons: Nothing since room size for $s is not possible.
Location: Downtown Clayton business area with plenty of high end restaurants nearby. Not far from downtown St. Louis, famous Pappy's BBQ and Busch Stadium.
Very friendly staff and accommodating. Room was clean but a little small as was bathroom. Stayed on club level, which is worth it if you're available for happy hour and/or want good basic breakfast. The food and service in bar was great and portions large. Room wi-fi is $9.95/day which is pretty standard and way for hotel(s) to make up for lost room phone and pay movie revenue that hotels have lost to cell phone and streaming. Overall clean, friendly staff, unusually good food and safe business district area.
3 out of 5
by A verified traveler

Posted Jun 3, 2014
Didn't mind paying for parking but for internet, thats ridiculous!! Room was in need of updating and their queen beds are actually a full size!
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall Nice Hotel

Posted May 12, 2014
My bed was not made the entire 4 day stay. My trash was not taken out for 2 days. I walked my towels to my own room. The hotel is in a nice safe area.. Clean.. GREAT STAFF...
Comment from Hotel Management
May 31, 2014 by RonJuneman, Hotel Management
Thank you for the 4-Star rating of the Sheraton Clayton Plaza Hotel. It sounds like you may have participated in our Make A Green Choice program where we limit our impact on the environment by not providing daily housekeeping services. I am sorry if that was not better explained to you upon your arrival. In conjunction with your participation in the program I hope you enjoyed your drink coupons or the SPG points we offer participants. Thanks again for your comments. We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by JaNae from Hannibak, MO

Great

Posted May 11, 2014
It was a spate of the moment trip and it was worth it. The room was clean, the staff was helpful and nice, and the parking was great. They even have us restaurant advise and directions to the zoo. Looking forward to staying again.
Comment from Hotel Management
May 31, 2014 by RonJuneman, Hotel Management
Thank you for the 5-Star rating of the Sheraton Clayton Plaza Hotel. Your kind remarks will encourage the team to work even harder to earn all 5 Stars from every guest experience. Thanks again for your comments. We look forward to your next visit.
3 out of 5
Recommended
for Everyone
by RER from Virginia

Loud neighbors

Posted May 6, 2014
Pros: Location. Airport shuttle service.
Cons: General cleanliness and maintenance. Security patrol re loudness on floors.
This was the second or third time I stayed there and had loud late night neighbors. The hotels is not as tidy as it was 2 years ago when I first stayed there.
Comment from Hotel Management
May 10, 2014 by RonJuneman, Hotel Management
Thank you for sharing our experience with us. I have asked our evening personnel to be more vigilant in indentifying individuals making too much noise when in guest rooms. Our new housekeeping and maintenance managers have made some great progress on improving the hotel. We look forward to your next visit when you will see the improvements.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Apr 28, 2014 on Hotels.com
Comment from Hotel Management
Jul 12, 2014 by ronjuneman, Hotel Management
Thank you for the 4-Star rating. We will work hard to earn that 5th Star when you return to the Sheraton Clayton Plaza Hotel. We look forward to your next visit.