Indoor pool, seasonal outdoor pool, pool umbrellas
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Reviews of Sheraton Westport Plaza Hotel St. Louis

3.5 out of 5
Sheraton Westport Plaza Hotel St. Louis
900 Westport Plz, Maryland Heights, MO

Reviews

8.2

Very Good

Rating 10 - Excellent. 358 out of 799 reviews" "
Rating 8 - Good. 264 out of 799 reviews" "
Rating 6 - Okay. 100 out of 799 reviews" "
Rating 4 - Poor. 47 out of 799 reviews" "
Rating 2 - Terrible. 30 out of 799 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to a lot of entertainment areas.
Stayed 1 night in Mar 2024

10/10 Excellent

BRIAN

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Russell

Stayed 1 night in Dec 2023

10/10 Excellent

Rayko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Time 4 Christmas.
Because my auntie use 2 work there I love being there even now. Gym/Weight Room access is great. I'll be back in the Summer.
Stayed 4 nights in Dec 2023

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite Spot
We love Westport Plaza and always stay at least once a year. We want to stay at the Sheraton but it is usually too expensive for us but we were able to use points to get money off our room. We love the Sheraton. It is walking distance to our favorite spots (Funny Bone and restaurants) there is a bar in the lobby and so many things to do. The rooms are great and service is outstanding.
Stayed 1 night in Dec 2023

6/10 Okay

sharon

Traveled with family
Liked: Staff & service, amenities
A reliable, basic stay. The facilities are a bit dated, but the location is convenient and has access to an excellent Gym. Works for a short stay.
Stayed 2 nights in Nov 2023

2/10 Terrible

Stephanie

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from gsa on Oct 26, 2023
Thank you for staying with us and for your review.

6/10 Okay

Stephen J

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from gsa on Aug 9, 2023
Thank you for staying with us!

10/10 Excellent

Eli, Rolla

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Close the airport and St. Charles. The staff is very friendly and willing to provide assistance.
Stayed 1 night in Jul 2023
Response from gsa on Aug 1, 2023
Thank you for staying with us and for your feedback, looking forward to welcoming you back!

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from gsa on Jul 20, 2023
Thank you for staying with us and for your review!

6/10 Okay

Justin

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
My first room was overrun with the smell of sulfur and the room i was moved to was worse. I seen hairs and grime in places one would not feel easy about.
Stayed 2 nights in Jul 2023
Response from gsa on Jul 27, 2023
We appreciate your feedback, as we strive to provide the best experience to our guests. Please accept our sincere apologies for your guest rooms experience during your stay. We hope for another opportunity to exceed your expectations and regain your confidence in the value of our hotels.

10/10 Excellent

Jusy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from gsa on Jul 4, 2023
Thank you for staying with us

10/10 Excellent

Clifton

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from gsa on Jun 19, 2023
Thank you for staying with us!

10/10 Excellent

Daniel

Stayed 1 night in Jun 2023
Response from gsa on Jul 20, 2023
Thank you for staying with us and for your review.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from gsa on May 15, 2023
Thank you for staying with us and for your review.

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from gsa on May 11, 2023
Thank you for staying with us and for your review!

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from gsa on May 8, 2023
Thank you for staying with us!

6/10 Okay

Kenya

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We paid almost $200 for one night. We booked a king sized room. Upon check in we were given a double queen room. The staff moved us thankfully but not until I informed them of the issue. The pool "was missing a part" and therefore unheated. It was too cold to swim in. Everything looked beautiful, but the windows in our room were allowing in lots of cold air (bad seals?). Overall, I would not return. I expected a lot better for such a high priced room.
Stayed 1 night in Feb 2023

6/10 Okay

Joseph

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2023
Response from gsa on Jan 16, 2023
Thank you for staying with us!

6/10 Okay

Michelle

Stayed 1 night in Dec 2022
Response from gsa on Jan 16, 2023
Thank you for staying with us!

10/10 Excellent

steve, kaiser

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were spacious and extremely clean.
Stayed 1 night in Dec 2022
Response from gsa on Jan 16, 2023
Pleased to hear you enjoyed your stay with us!

8/10 Good

Dwight

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A steady choice for me when in St. Louis. I've booked this hotel a few times. The level of service is always consistent. The property is clean and conveniently located around lots of shopping and places to eat.
Response from gsa on Dec 5, 2022
Thank you for staying with us and for your loyalty!We look forward to welcoming you back in the near future.

6/10 Okay

TRAVERS

Disliked: Cleanliness, property conditions & facilities, room comfort
Not what it used to be
Stayed 1 night in Oct 2022

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room would not stay very cool. Every time the air shut off we got very warm very quickly even with trying to adjust it. The coffee pot in the room was not clean. The beds were comfortable though, shower was great, and noise in the hotel was very minimal.
Stayed 1 night in Sep 2022

2/10 Terrible

Sarah

Disliked: Cleanliness, property conditions & facilities, room comfort
The room smelled moldy and musty.
Stayed 1 night in Sep 2022

6/10 Okay

Richard

Traveled with partner
Liked: Cleanliness, staff & service
Our room smelled like a mechanical room, seemed to be dated.
Stayed 1 night in Sep 2022

10/10 Excellent

RAYNARD, DALLAS

Business traveler
Liked: Cleanliness, staff & service, amenities
Good location and parking. Elevators grimy
Stayed 2 nights in Aug 2022
Response from gsa on Aug 26, 2022
Thank you for staying with us and for your feedback!

4/10 Poor

Jaime

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked what we thought was non-smoking room, unfortunately, when we checked in and got up to our room it smelled like stale cigarette smoke. The hotel happened to be booked solid for the evening as there was a concert nearby or we would have asked for a new room. The rooms are in desperate need of updating and a refresher. Once we checked in we understood why the room was $100 cheaper for the night than other hotels nearby. This used to be a nice hotel, not so much anymore.
Stayed 1 night in Aug 2022

8/10 Good

Amy, CENTRALIA

Traveled with family
Liked: Cleanliness, staff & service
The property seems a bit dated.
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t stay here!
The girl at the desk was disrespectful. My wife got her arm caught in elevator .. it closes really fast and she went to put her arm in to keep it from closing. Dosent work like other elevators. It’s just ok and really nasty!
Stayed 2 nights in Aug 2022

8/10 Good

Jason

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from gsa on Aug 8, 2022
Thank you for staying with us and for your review

8/10 Good

Ashley

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean hotel. The lobby smelled very heavily of an air freshener or cleaner. Once we got off the elevator on the floor our room was on we were hit by a musty smell. Everything was very clean though. The staff members we encountered at the front desk were not very friendly. We attempted to use the indoor pool, but it was locked. (We waited 20 minutes for someone to unlock it, but he was managing 2 properties.) We also tried to eat the breakfast, but no one else was in the dining room by the time we made it down there and no server ever came. Overall it was a decent stay and the beds were comfortable. However, for the price the staff should’ve been welcoming and there shouldn’t have been a musty smell.
Stayed 2 nights in Aug 2022

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Online check-in was great and the facility was nice
Stayed 1 night in Aug 2022
Response from gsa on Aug 8, 2022
Thank you for staying with us, look forward to welcome you back in the near future!

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Ashley

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was nicer than expected considering the price was very affordable
Stayed 1 night in Jul 2022
Response from gsa on Aug 5, 2022
Thank you for staying with us and for your feedback!

10/10 Excellent

lenny

Stayed 1 night in Jul 2022

10/10 Excellent

Rob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun place, close to Westport plaza
Stayed 2 nights in Jul 2022
Response from gsa on Jul 26, 2022
Thank you for staying with us and for your review!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2022
Response from GSA on Jul 26, 2022
Thank you for staying with us and for your feedback!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice but couch cushions had stains on them. Room smelled musty. Needs to be updated.
Stayed 1 night in Jul 2022

4/10 Poor

Richard

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Most of the gym machines were broken, windows didn’t work, funky smell in both of our rooms, sofabed absolutely unsleepable, dresser drawer wouldn’t stay shut - had to tape it in place, sometimes no cold water from tap, great staff, though.
Stayed 2 nights in Jul 2022

4/10 Poor

Jessica

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Awesome pool, unkept property.
This was the dingiest $300 hotel room I can imagine. From dust around every baseboard to some stains on the couch, a dirty toilet tank and raggedy bed linens. We stayed for the pool at the adjacent property which was AMAZING (though also rundown with broken tiles) but for $300 the pool was not worth the icky feeling of the room maintenance.
Stayed 1 night in Jul 2022

8/10 Good

Elijah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of the staff
Stayed 2 nights in Jun 2022
Response from gsa on Jul 17, 2022
Thank you for staying with us and for your feedback

4/10 Poor

Valerie

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel is outdated for the rating and price. Door knob fell off to the adjoining room. Other guest were loud and banging on doors late into the night. Noise from surrounding area could easily be heard. Pull out sofa was worn down and didn’t have pillows or blanket.
Stayed 1 night in Jul 2022
Response from gsa on Jul 17, 2022
Thank you for staying with us and for your review Please accept our sincere apologies for the unsatisfactory experience you had during your recent stay with us, rest assured that what you describe is not typical of our hotel guest experience. Once again we apologize for any inconvenience this may have caused and hope for another opportunity to exceed your expectations in the near future. Thank You

10/10 Excellent

Joshua

Stayed 1 night in Jul 2022

8/10 Good

Evan

Stayed 2 nights in Jun 2022

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shearton Westport was comfortable
My stay was good. I was attending my 59th HS Reunion. The room was comfortable, the location was central and, despite being next to a confluence of freeways, the room was quiet. Staff was friendly and I was able to get fresh towels when needed. A range of restaurants and pubs were nearby.
Stayed 5 nights in Jun 2022
Response from gsa on Jul 17, 2022
Thank you for staying with us and for your feedback. We are pleased to hear you enjoyed your stay with us and look forward to welcoming you back in the near future.

10/10 Excellent

Randy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite solid pick
Nice hotel. Sold out but no issues. Room was large and bed comfortable. Some small signs of wear but they have been updating.
Stayed 1 night in Jun 2022
Response from gsa on Jun 27, 2022
Thank for staying with us, we look forward to welcoming you back soon!

10/10 Excellent

Shea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jun 2022
Response from GSA on Jun 27, 2022
Thank you for staying with us!

8/10 Good

Mark

Stayed 2 nights in Jun 2022

8/10 Good

Jayro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022