Ratings based on 31 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.1 Hotel condition
They paid and stayed.
for Everyoneby Chad from Midwest
Our room was a lemonPosted Nov 11, 2013
Pros: Clean, modern, comfortable beds
Cons: Specific room maintenance issues.
Location: Close to I-370, but set back from the road and could be tricky to get to. Easy access to main St. Charles surface streets.
Overall the hotel was nice for our one-night stay — clean ... friendly service ... decent food ... a good value for the price. But our specific room had problems: A noisy location near the hallway exit door, a less-than-stellar shower and, most importantly, a door that was very hard to close/lock from the outside. None of the flaws made us want to walk out, just general annoyances. We did report our shower and door to the front desk. Hopefully they were repairable, temporary problems.
for Everyoneby Jayson
It was bad.Posted Aug 1, 2013
I stood at the front desk for a good 15 mins. Then they messed up my keys went back down and stood for another 15 mins. Hotel hallways and room reeked of smoke.
for Getaway With Friendsby Dtrl from Tulsa, OK
DisappointedPosted Jul 31, 2013 on Hotels.com
We were surprised by how expensive the hotels in the area were, and chose this one because it had one of the lower rates. I was concerned because its overall rating was not great, but I read all the reviews and noted that the poorest reviews were several years old and the newer reviews were very positive and talked about renovations. I should have listened to ALL the reviewers... The lobby and breakfast area were very nice and new, and the breakfast each morning and the evening cookies were just as great as the reviewers said, BUT the rooms left a lot to be desired. The couch was snagged and stained, many areas had chipped paint, there was writing on the bathroom wall and other stains/marks in that area. The towels were a mix of OK and really bad. The outdoor pool deck was not very clean and is located in the worst part of the hotel lot - closest to the highway (and noise) and where you can't even watch the sun set. There were not many restaurants in the area, but it was easy to get on the highway and drive to attractions. Still, next time I will pay a bit more and stay closer to the historic area and hopefully have a better maintained room.
for Overnight Stay Before Destinationby Weary Travelers from US
Thrift store feelPosted Jul 30, 2013 on Hotels.com
Not sure if they are renovating or just trying to keep afloat. Lobby is nice and looks remodeled recently. Many of the room signs were held on by masking tape. Certainly not top quality linens, but not poor quality either. Nice to have an indoor and outdoor pool, but both smelled/felt odd. Breakfast was great. Good selection of food. Computer was old and slow, but sufficient for checking email, etc. Ok for a quick overnight.
Recommendedby Pat W. from Tennessee
Solid hotel at reasonable costPosted Jul 23, 2013 on Hotels.com
As a recurring customer, the hotel is still great. The big pluses are (1) location and (2) hot breakfasts. The hotel is 13 years old and its first renovations have begun. Excited to see how it turns out!
for Business Travelersby Dick from St. Charles, Mo.
Posted Jul 15, 2013 on Hotels.com
Room was fairly clean but musty, Toilet seat was loose (ironically last motel we stayed in had same problem!) , furniture in room & lobby was torn & threadbare in spots, breakfast wasn't like the tv ad. Our room was near pool & guests were smoking there & smoke smell permeated room from cooling unit. Hall ways & lobby weren't cooled! Exercise room on 3rd floor (or rooms nearby) seemed to be smoking areas. It was adequate but at price charged it should have been more than adequate!
for Business Travelersby A verified traveler
Decent hotelPosted Jun 24, 2013
Worth the price for a decent night's sleep. Breakfast was adequate, front desk clerk was friendly. Hotel in need of some updating. The room was clean.
for Personal Eventby Pat W.
Posted Jun 14, 2013 on Hotels.com
for Personal Eventby Jessica from Sturgis, KY
Not badPosted Jun 3, 2013 on Hotels.com
If I had known they were in the middle of renovations, I would have chosen a different place. All in all it was a nice stay. The staff was very friendly and helpful. Short drive to eat. Breakfast was nice. The room was small, but clean and comfortable bed.
Recommendedby Pat T. from TN
Continuing to come back to this hotelPosted Jun 2, 2013 on Hotels.com
I travel to St Charles about 2x a month and usually stay at the Sleep Inn. I love its location convenience and the hotel staff is wonderful. There's some remodeling being done but continues to progress quickly. Highly recommend.