Ratings based on 845 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great accommodations!

Posted Jul 24, 2014
Pros: Beautiful room and awesome bar!
Cons: Check in is at 4 PM which is a little late. I called the night before to ask if we could get in an hour earlier was summarily told NO. OK....
Location: Go to a Cards or Blues game...AWESOME!
We only stayed for one evening during a stopover in StL to see a Cards game. Had a wonderful time. Check in was great, room was lovely, bed was comfortable, bar rocked, and the evening light show on the station ceiling was fantastic! Great time!
2 out of 5
by A verified traveler

Disappointed!

Posted Jul 23, 2014
We reserved a king size bed and we received a queen. But they had mentioned that our room had just been renovated. In order to get the shower head to adjust the whole supply pipe had to be turned in the wall. Nice. I self parked in the Union Station parking lot which normally charges $17.00 per day parking, but the hotel automatically add $20.00 per parking fee to your bill. I guess they need to make sure they get their cut. I made the hotel reservations with our credit card, but when my wife went to check in the hotel staff told her that I would have to be present to check in, she waited in the lobby until I arrived after parking. The lay out of the hotel is confusing.
2 out of 5
by A verified traveler

Posted Jul 12, 2014
Hotel was old and in a poor location. It was not well maintained. The staff was very friendly and helpful. The room was clean but the beds were terrible!!!!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Atmosphere can't be beaten.

Posted Jul 10, 2014
Pros: The ambience,
Cons: Like all hotels / hotel chains, they lack the foresight to supply good, fast & free internet to all travelers. A minimum requirement for me.
Location: Not a perfect location to be able to walk to entertainment shopping, but made up by the wonderful atmosphere of the bar area and also the old station.
What a spectacular entrance / bar area, and the daily light show is tremendous.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Montreal

Hotel is upgrade

Posted Jul 8, 2014
Pros: The hotel staff is very polite and helpful on all levels. The staff makes you very comfortable and do what needs to be done to accommodate .
The union station is getting back to where it should be. The new management has taken the the old hotel and has started to spend money to upgrade and it shows. The rooms are in the process of overhaul and the units that are complete are very nice. The only issue at this time is that there is alot of construction going on but is to be expected in order to get where the hotel needs to be.
4 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Nice historic place to stay

Posted Jul 3, 2014
Close walking distance to lots of nice places to see
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2014
This hotels is very big and spread out. The pool is very nice and the hotel is clean. The room was in need of some repairs and the cable was fuzzy. The staff was very friendly and helpful. The lobby has a very fun and vibrant atmosphere at night. I would stay in this hotel again.
2 out of 5
by A verified traveler

Poorly operated Hotel

Posted Jul 1, 2014
The wifi would not work, I made the 4 attempts at front desk to get help. Was told tech would appear.....never. and had to walk a mile with luggage just to get to lobby from parking lot
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 30, 2014
Stay was good. I had itinery plans change the day before and was hoping to downgrade to one bed instead of 2 for a bit of a cheaper rate but they stated it would b the same price.
3 out of 5
Recommended
for Everyone
by A verified traveler from illinois

Nice hotel, modern furnishings and comfy bed!

Posted Jun 28, 2014
Front desk staff was more than accommodating. Very friendly. The hotel is very nice overall, but there is a mall type are in the bottom level that seems very empty.