Room, 1 King Bed, Accessible, Non Smoking (Mobility/Hearing Impaired Accessible) | Premium bedding, in-room safe, individually decorated
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Reviews of Holiday Inn Express St. Louis Arpt - Maryland Hgts, an IHG Hotel

2.5 out of 5
Holiday Inn Express St. Louis Arpt - Maryland Hgts, an IHG Hotel
13615 Riverport Drive, I-70 & Earth City Expswy, Maryland Heights, MO

Reviews

7.4

Good

Rating 10 - Excellent. 330 out of 1000 reviews" "
Rating 8 - Good. 287 out of 1000 reviews" "
Rating 6 - Okay. 160 out of 1000 reviews" "
Rating 4 - Poor. 113 out of 1000 reviews" "
Rating 2 - Terrible. 110 out of 1000 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Brian

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Book property months before big concert — property closed and canceled all of its reservations? Really hard to find available replacement lodging such short notice.
Stayed 1 night in Jul 2023

2/10 Terrible

William

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I have tried to cancel or change my reservation and we could not get in contact with the hotel via Expedia or myself. I was not able to make it to the hotel or change my reservation. This is unacceptable and i would like to be contacted to explain why a taso so simple as changing a reservation could not get accomplished.
Stayed 1 night in Jul 2023

8/10 Good

Amy

Stayed 1 night in Jun 2023

2/10 Terrible

Amanda

Traveled with group
We came to town for a concert with plans to stay at this hotel, and there was a sign on the door that said closed. No email, no phone call, no warning. Very tacky to leave us hanging like that.
Stayed 1 night in Jun 2023

2/10 Terrible

JOHNN

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Chelsey

Traveled with partner
Was unable to stay in this location due to the hotel being shut down the day prior to me staying here. However I would like to add that Expedia was amazing and quite helpful in getting my refund back as this was not my fault that the hotel had shut down.
Stayed 1 night in Jun 2023

8/10 Good

Brittany

Traveled with family
Liked: Cleanliness, staff & service
They are in the middle of a remodel so things weren't perfect, but the staff was nice and my room was nice and clean. I'd stay again.
Stayed 1 night in Jun 2023

2/10 Terrible

Kassi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Rooms!
The entire first floor was under renovations. It was a complete mess! I'm glad I didn't have my children with me because there were hazards everywhere. Our room didn't have AC. We didn't realize this until we returned from our concert. The shower was dirty and gross. There was also no water pressure at all. I hate complaining, but I had to say something to the front desk. When I went downstairs to complain, I had to wait in line as there were other unhappy guests complaining. I spent $179 for this room and it wasn't worth $50! I will never stay here again. The ONLY convenience is that it is walking distance to the concert venue, however not worth it, in my opinion.
Stayed 1 night in Jun 2023

4/10 Poor

Fernando

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My room had a stained comforter
Stayed 1 night in Jun 2023

8/10 Good

Megan L.

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Outside of building falling off. It is an eye sore When you pull up. Lots of trash from Remodeling. Room Was pretty clean Except for Bathtub.
Stayed 1 night in Jun 2023

2/10 Terrible

Emmy

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was AWFUL. I asked for a manager and they informed me that there is not manager at this hotel. I could not understand that staff members, their english was not good. Very unpleasant stay. The room was not clean. Construction was occurring and the hallways had debris everywhere. Will not return to this hotel.
Stayed 1 night in Jun 2023

2/10 Terrible

Katy

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They charged us, but did not honor our reservation. DO NOT BOOK HERE. We arrived at 5:00pm to find people in the lobby who had been waiting over an hour and a half to check in. The listed check-in time is 3:00. The person at the counter verified our reservation of 2 king rooms and said they would be ready in 15 minutes. This guy continued to say it would be 15 minutes for over an hour. Finally they let us check into 1 queen room and said a second room would be ready when we got back from our concert. Mahamud at the front desk guaranteed it. As we left, he put up a sign saying no other reservations would be honored that night. Others asked if they could get a key and come back when the rooms were ready and were told no. There was a crowd of people trying to check in. Several of them never got rooms that had had reserved and were offered no assistance in finding somewhere to stay. When we got back from the concert there was no 2nd room available. Mahamud said the housekeeping staff left at 7:00 and the rooms weren’t finished. The 1 room we got was dirty and the toilet wouldn’t flush right. Apparently, new management bought this hotel about a month ago and started a remodel. They did not tell those with reservations that their rooms wouldn’t be ready. In fact, they just kept confirming reservations. Very disappointed in Holiday Inn Express. I’m hopping I don’t have to dispute the second room charge on my credit card to get refunded.

2/10 Terrible

Stefanie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn’t book at Holiday Inn Express!!
Well, it’s more like a non stay. The hotel was double booked, stood in line for an hour to be told there was 4 rooms left, and the first 4 in line would get them. There was about 20 people in front of me. We were 3 hours from home, to attend a concert, that we booked the room in October! No communication from hotel, no help in getting another room, just 4 rooms left. They had the bathrooms closed off in the lobby, had to walk to a gas station to use the bathroom.
Stayed 1 night in Jun 2023

2/10 Terrible

Barb

Stayed 1 night in Jun 2023

2/10 Terrible

Jamie

Traveled with group
Disliked: Cleanliness, property conditions & facilities
I booked a double Queen room June 4th-June 5th and upon arrival, it took us one hour to check in because there was only one person working. When we finally got to the desk, the hotel staff told me that there was not any double Queen rooms available. We then had to be switched to a kind room and one of my guests had to sleep on the couch. When we got to our room, there was urine on the toilet seat. There was a huge crack in the window, and outside the window was a huge mess, there was trash, wood, it looked terrible. I know there’s renovations happening but buy a dumpster and maintain the property so that the customers feel safe and clean. I would like to be financially compensated for my room.

6/10 Okay

Chelsey

Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Falling Down Hotel of Horror
Horrible. There is a terrible smell as soon as you walk in. The whole place smells like sewer. We waited in line for 20 min to check in because previous check ins were all coming to complain about something wrong with room. Our room was decent. No complaints except AC not working. It’s 95 degrees outside. We asked for it to be checked. 2 hours later asked again. Left for a concert. Came back to a stifling room. Asked again. Finally got him up here to be told “sorry, it’s broken. No other rooms. You’re out of luck” Do not stay here
Stayed 1 night in Jun 2023

2/10 Terrible

Joseph

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Mike

Disliked: Cleanliness, property conditions & facilities
Facility is under a remodel. TV’s weren’t working due to cable issues supposedly but ours still had the new clear plastic on it Breakfast was supposed to go until 10 am but they were out of a lot of the normal things like scrambled eggs and boiled eggs. Only protein option was sausage.
Stayed 1 night in May 2023

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
Worst hotel we have ever stayed in. DO NOT STAY HERE!! The cherry on top was the raccoon in the lobby eating out of the trash.
Stayed 1 night in May 2023

2/10 Terrible

Wanda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ST. LOUIS weekend trip for baby shower.
The conditions of hotel was deplorable. Your ad did not show renovations. Hotel was dirty. I really feel I am owed some compensation.
Stayed 2 nights in May 2023

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Tara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The king bed was very comfortable, however the pillows were a little flat. The air worked great as well. This hotel is located right by dave and busters and a really nice gas station. Only other thing was the bathroom was very small, my husband and i could not get ready at the same time.
Stayed 1 night in Apr 2023

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

Bennie

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Adequate
Apparently building under renovation. Lady at front desk was very pleasant and helpful. Had to change one of our rooms three times because of television problems. Found out on last day that my room door lock would only work from inside. Room was able to be entered from outside without key. On positive note breakfast was great.
Stayed 3 nights in Apr 2023

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2023

8/10 Good

Nic

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's just right hotel for the right price!
Stayed 2 nights in Mar 2023

8/10 Good

Edward

Liked: Staff & service, room comfort
The room was dusty and paint Stains on the floor.
Stayed 1 night in Mar 2023

6/10 Okay

Cameshio

Traveled with family
Liked: Staff & service
When we first arrived, the room they gave us wasn't clean so they moved us to another room. The second room was clean, but didnt have hot water to take a shower at 1:00am and the shower knob came off. We was looking for someone to help us at the front desk and there was literally no one to be found. We called the front desk on our cell phones ( also there are no phones in the rooms) several times and went to the front...no one to be found. The next morning, my mom spoke to the front desk attendant told her what happened and immediately she switched us to a better room. Granted they are under new management and doing renovations. The breakfast was good. You can tell they are trying their best with what they have.
Stayed 2 nights in Nov 2022
Response from Hotel Management on Nov 28, 2022
Thank you very much for your feedback and do apologize about some of the mix ups with the room. We are in the middle of doing a full renovation which everyone is very excited about. I hope you have a wonderful rest of the week.

6/10 Okay

kent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great only problem i had was waking up in the night to get a drink of water only to find a bug floating in my water that was on the night stand
Stayed 1 night in Oct 2022
Response from Hotel Management on Nov 7, 2022
I am happy to hear everything was great but do apologize that a bug was floating in your water in the middle of the night. Shared your feedback with the team. Thank you again and I hope you have a wonderful rest of the week.

6/10 Okay

Brian

Traveled with family
Liked: Staff & service, amenities
Did not know going into it, that I would have request house keeping service for cleaning in room as needed
Stayed 2 nights in Oct 2022
Response from Hotel Management on Oct 28, 2022
Thank you for your online review we truly do appreciate it. For right now yes housekeeping service is on request only but we are working on changing that and should hopefully have housekeeping daily starting soon. I hope you have a wonderful rest of the week.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Hotel Management on Oct 11, 2022
Thank you so much for the 10 out of 10 rating we truly do appreciate it and look forward to seeing you in the near future. I hope you have a wonderful rest of the week.

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff
Pam was very friendly and helpful and we appreciated it very much when she allowed me and my friend to stay way past checkout because my friend was too sick to make it to the car. Pam was very understanding and was able to give us a few more hours for her to rest.
Stayed 1 night in Sep 2022
Response from Hotel Management on Sep 29, 2022
Thank you so much for the kind word we truly do appreciate it and look forward to seeing you again in the near future. I hope you have a wonderful rest of the week.

6/10 Okay

Tammy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Everything was good except the fact that the person at the front desk did not know how to check people in. She told us that she had to wait for some one to help us because she did not know what she was doing! There was a line around the lobby of people trying to check in.
Stayed 1 night in Sep 2022
Response from Hotel Management on Sep 29, 2022
I am sorry to hear that check in was a little chaotic. I shared your experience with the management. I know we were hiring new people to get the right people in so do apologize. I hope you have a wonderful rest of the week.

6/10 Okay

James

No glitz no glam just a room with a leaky toilet
For the cost I just expected more not to say it wasn’t an adequate room, it was, but it was a little dated and it’s age was starting to show. What my main problem was that the toilet was leaking on the bathroom floor, likely from a bad seal, and when I made this known to the clerk I was told that he would be there shortly. No one showed and I had to use most of the towels provided just to keep the water from pooling in the floor. Since it was only a single night that we were there I didn’t think it necessary to make an issue of it. Other than that and the sub par breakfast it was a hotel room that’s about all I can say for it.
Stayed 1 night in Sep 2022
Response from Hotel Management on Sep 29, 2022
I do apologize about the condition; we just took over the hotel and will be going thru a complete renovation staring in November which we are all excited about. I hope you have a wonderful rest of the week.

6/10 Okay

Karla

Liked: Room comfort
Stayed 2 nights in Sep 2022
Response from Hotel Management on Sep 20, 2022
I am not sure what happened during your stay to get a 6 out of 10 but do apologize and hope you have a wonderful rest of the week.

2/10 Terrible

Verified traveler

No Room after Booking/Paying!
Not sure if this is more of a Hotels.com issue, or this hotel; or both. After driving late at night and finally getting to this hotel, we were told they didn't in fact have a room for us. She could see the reservation, but told us that, unfortunately when booking through a 3rd party (hotels.com), your room is not guaranteed. (*Sidenote- she was nice.) Needless to say, this was super frustrating and resulted in hours of driving, exhausted, into the middle of the night. Now waiting on my refund. Will only book directly with the hotel itself from now one. No rewards system is worth that.
Stayed 1 night in Sep 2022
Response from Hotel Management on Oct 3, 2022
I am sorry you had a issue with your reservation. I will share your feedback with the management team. Thank you again and I hope you have a wonderful rest of the week.

8/10 Good

SHANNON

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Bathroom was dirty (shower curtain and bathroom door). Rust and stuff on
Stayed 1 night in Sep 2022
Response from Hotel Management on Sep 20, 2022
We have a full renovation that is going to take place in the next couple of months which we cannot wait for and know our guests are going to love it. I hope you have a wonderful rest of the week.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Hotel Management on Sep 20, 2022
Thank you so much for the 10 out of 10 rating we truly do appreciate it and look forward to seeing you in the near future. I hope you have a wonderful rest of the week.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in took a bit . I think they was having computer issues. Staff handled it well. Friendly and apologetic. Breakfast was great.
Stayed 1 night in Sep 2022
Response from Hotel Management on Sep 13, 2022
Thank you for the kind words regarding your stay. We look forward to seeing you in the near future and hope you have a wonderful rest of the week.

8/10 Good

Tyson

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022
Response from Hotel Management on Sep 13, 2022
Thank you so much for the 8 out of 10 rating we truly do appreciate it and look forward to seeing you in the near future. I hope you have a wonderful rest of the week.

8/10 Good

Buford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All in all the hotel was great
Stayed 1 night in Sep 2022
Response from Hotel Management on Sep 13, 2022
I am happy to hear you had a great stay. I hope you have a wonderful rest of the week.

10/10 Excellent

Tamera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Hotel Management on Sep 13, 2022
Thank you so much for the kind rating regarding your stay. We look forward to seeing you in the near future and hope you have a wonderful rest of the week.

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Hotel Management on Sep 6, 2022
Thank you so much for the 10 out of 10 rating we truly do appreciate it and hope you have a wonderful rest of the week.

2/10 Terrible

Demeka

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A mess
Not cleaned up properly.I had to fight nets all weekend.Then i was harassed by an employee. I felt un comfortable the whole stay
Stayed 2 nights in Aug 2022

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an amazing stay!!
Stayed here for a concert and had a wonderful stay!! All the staff were so friendly, the room was great, easy walk to the amphitheater and the breakfast was delicious and had many options! The building is definitely run down and may be a bit overpriced but overall I really enjoyed my time here and will definitely book again!
Stayed 1 night in Sep 2022
Response from Hotel Management on Sep 6, 2022
WOW thank you so much for the kind words regarding your stay. I will share your feedback with the team. We will be starting a renovation here in the next couple of months. Thank you again and I hope you have a wonderful rest of the week.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, room comfort
The room was pretty clean but there were stains in the shower. There was a picture that was suppose to be on the wall but it was resting on the floor against the wall with brackets still on the wall. The breakfast was great!
Stayed 1 night in Aug 2022
Response from Hotel Management on Sep 7, 2022
Thank you so much for the kind rating and words regarding your stay. We will be sure to share your feedback with the team. We are going to start a full renovation here in November which we are all excited about. I hope you have a wonderful rest of the week.

6/10 Okay

Paige

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We stayed here on Saturday for the Morgan Wallen concert. It was super convenient location wise. Only a few minutes away from Hollywood Ampitheatre. We did notice our room wasn't as clean as it should've been. There was a full old coffee cup under the keurig and there was used bar soap left in the shower.
Stayed 1 night in Aug 2022
Response from Hotel Management on Aug 29, 2022
I am happy you were able to use the hotel for the concert and you are correct it is very close and we get a lot of guests who stay with us that attend the concerts. I will share your feedback with the team regarding the cleanliness. I hope you have a wonderful rest of the week.

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Hotel Management on Aug 29, 2022
Thank you very much for your rating we truly do appreciate it and will share your feedback with the team. I hope you have a wonderful rest of the week.