Ratings based on 201 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

Posted Nov 17, 2014
Pros: Location, cleanliness, the small touches such as petals for decor. Overall, very well kept.
Cons: Staff could be a little more pleasant for that winning touch.
Location: Everything under the sun!
Appreciate the conducive size and amenities of the Hotel. The beach front is a plus.
5 out of 5
Recommended
for Everyone
by A verified traveler

the only complaint I had was the bed was to soft

Posted Aug 20, 2014
Pros: clean and lovely beach
Cons: the beds
the staff was wonderful polite and went out of their way to make you feel comfortable
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Jersey City,NJ

Resort that's next to Reduit Beach

Posted Jun 26, 2014
Bay Gardens resort is right next to beach, the beach is amazing. You can actually see pigieon island from the resort. The staff is above none, top rated. Nal,Olive, and Jackie were so attentive and caring. They made all possible. I traveled to st Lucia solo, and nel would call my room just to check on me. I would come to desk in the mornings and theses ladies were always smiling. I hope the bay resort acknowledges these ladies, because they thought of everything .they made me feel special. I had some problems with the water in my room, I believe something went wrong with a water tank. They had the waster back in about a hour. I would suggest the resort had more nightly activities on resort, ex. Games shows, bingo, band. Some afternoons I would go back to resort and it was completely dead.
Comment from Hotel Management
Jun 30, 2014 by Guest Relations Manager, Hotel Management
Thank you for taking the time to review our property. Your comments are greatly appreciated and valued to our entire team. Our location of our resort is known to many as being on the best beach on the island and our Staff always go above and beyond to make sure each and every guest is comfortable and happy and I am glad you got to experience just that. I will also be sure to pass on your compliments of the staff members you mentioned. I am also glad that our maintenance staff was attentive to your issue and got it resolved as quickly as possible and we will also look into your considerations that you have made. We hope to welcome you back in the not to distant future.
5 out of 5
Recommended
for Everyone
by Couplefrom UK

Great location and friendly staff

Posted Jun 8, 2014
Pros: Location
Location: Easy access to busses for Castries and wider travel. Friday night 'Jump Up' in Gros Islet worth a visit. Castries Market is 'colourful'!
Comfortable and informal accommodation in a great location. Lovely beach and facilities. We visited at the end of the season and it was pleasantly quiet, may be different when the resort is full.
Comment from Hotel Management
Jun 13, 2014 by Guest Relations Manager, Hotel Management
Thank you for taking the time to leave us a review of our property. Your comments are very much valued. We pride ourselves in providing the best for all our guests and we are glad you had a comfortable stay with us. We try our best to maintain the same quality of service and care even in the peak seasons and we hope you can give us the chance to welcome you again in the not to distant future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beach front gem

Posted Jun 4, 2014
Location: Nightlife, mall, and easy access to cab & shuttle service
Excellent staff, comfortable and clean rooms, perfect beach access, close to everything
Comment from Hotel Management
Jun 13, 2014 by Guest Relations Manager, Hotel Management
Thank you for taking the time to review our property. We really pride ourselves in providing the best comfort for all our guests and that starts with our staff. We really value your comments and we hope to welcome you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel on North End of island

Posted Jun 2, 2014
Enjoyed our stay and the staff was very friendly for the most part
5 out of 5
Recommended
for Everyone
by JBEfrom Harrisonburg, VA

Loved the Hotel and the people.

Posted Apr 14, 2014
Pros: The Resort is well maintained and I think management has done a great job to maintain the property.
Cons: . Perhaps, there could be some additional activities offered. I think that they could have a full-time bartender on the beach side always.
Location: Best Restaurant in Rodney Bay-By far the best was “The Edge”. The Chef does an incredible job.
Bay Gardens Beach Resort-there is much to like about this resort. It starts with location. In is located near the end of the beach in Rodney Bay, a great location. When I arrived, I had a problem with the room that I was given for a number of reasons the first night. It could not be resolved that first night, but was certainly and very graciously compensated for over the next week by providing our family with a lovely view of the beach and over the pool-fantastic! The room, comfort and attention by housekeeping were great.
Comment from Hotel Management
Nov 8, 2014 by Guest Relations Manager, Hotel Management
We are really glad that you enjoyed your stay with us at Bay Gardens Beach Resort. We understand that it can be frustrating when issues arise during your time with us and I'm glad that our staff took swift action and compensated you for your troubles. We hope that you can join us again in the near future.
5 out of 5
Recommended
for Everyone
by Donnafrom Maine

Nice hotel, on the beach, close to town.

Posted Apr 12, 2014
Pros: Location for us...
Cons: They don't have an on property convenience store.
Location: Close to town where there are plenty of places to eat...to avoid having to rent a car.
Loved the resort, very friendly staff, comfortable beds and clean.
4 out of 5
Recommended
for Families
by Kristinefrom Canada

Located by many restaurants.

Posted Apr 10, 2014 on Hotels.com
Overall we had a great stay. The rooms were a bit dated but very clean.
Comment from Hotel Management
Jul 12, 2014 by Guest Relations Manager, Hotel Management
We are glad that you had a a great stay and we will be looking into improving our rooms in the near future. We look forward to welcoming you back soon!
5 out of 5
Recommended
for Couples
by Tomfrom North Carolina

Very nice stay

Posted Apr 8, 2014
Pros: Overall, the resort was excellent!
Cons: Beds were hard.
Location: Location was excellent, within walking distance to many fine restaurants, stores, banks, grocery stores, and some water activities.
My family and I stayed a week at Bay Gardens. Overall, we had a great time. This beach resort is excellent. Food, prices, cleanliness, Staff, facilities, beach and location were great. i would recommend. I did think the mattresses were rather hard. I needed to add pillows under the mattress cover to soften the bed. The Staff was especially helpful and friendly. Due to resort location, the evenings were quiet, so we all slept well. I am planning to return next year.
Comment from Hotel Management
Nov 8, 2014 by Guest Relations Manager, Hotel Management
We are glad that you got to experience the best of our resort and in keeping with our top priority of comfort for all our guests, we will be looking into the bedding. We are excited to welcome you back next year!