Ratings based on 205 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Calgary Canada
Nice HotelPosted Feb 26, 2015
The hotel was great, the people were so friendly and accommodating. We used the shuttle to the resort and beach which ran every hour. The hotel was close to many eating places and the supermarket. We stayed for 2 weeks and really enjoyed our time at the hotel. While there I complimented the manager on her staff selection every one was amazing.
for Everyoneby A verified traveler
Posted Feb 17, 2015
All inclusive package we had worked very well. Shuttle to the Bay Garden Resort and beach and ability to have meals there under the all inclusive package was an very nice feature
for Everyoneby A verified travelerfrom trinidad
Nice hotel in central area near shopping and restuPosted Jan 28, 2015
Pros: Ideally located . Walking distance to variety of restaurants and bars
Location: Restaurants bars and shoping
Short business stay . very friendly and helpful staff
for Everyoneby A verified travelerfrom france
hotel très accueillantPosted Jan 27, 2015
Location: centre commercial, retaurants, plage, marina, etc........
avons passé une nuit dans une chambre spacieuse et très confortable; Arrivés le matin , nous avons pu disposer de la chambre immédiatement. Le lendemain notre avion était tard le soir. L hotel nous a mis une chambre à notre disposition pour pouvoir nous doucher au retour de la plage. Personnel et dirigeant très attentif au confort du client.Très agréable de descendre dans cet hotel. et si on a pas envi d aller prendre nos repas à l extérieur le restaurant de l hotel nous accueille. Le petit déjeuner est copieux; c est un buffet contenant, fruits, bacon and eggs céréales, pour les gourmands c est parfait......il y a une navette( schettle= va) pour nous accompagner au resort hotel pour bénéficier de la plage avec ses transats et de la belle piscine .
by A verified travelerfrom Pennsylvania
DisappointingPosted Jan 13, 2015
Pros: The location was close to town.
Cons: The management of the hotel needs to be improved. The staff reflect the management style, and it was apparent that the staff did not enjoy their jobs.
Location: The ocean is close and there is shopping and numerous restaurants close to the hotel.
From the reviews and photos online, I was expecting a nicer property and friendlier service. The staff hardly smiled and basically tried to ignore you, except for the bell staff and the person trying to sell us a timeshare when we first checked in.. It was apparent that the woman working the front desk most of the time during the day did not like her job. When we asked her about tours around the area, she told us to go to their sister property, the Bay Garden Resort, for any information. When I pointed out that there was some information right in front of her, she answered a couple basic questions. Our room was dingier than the photos, and we had an executive suite, which is considered the hotel's nicest room. There were ants in the bathroom, and our room was only cleaned half the time. On New Year's Day when we pointed out to the manager that only 75 percent of the people were served Mimosa during breakfast service, we did not receive any, and service was poor or almost nonexistent during our breakfasts, she said "Thanks for letting me know so we can do a better job in the future," and she walked away. Overall, the hotel was not customer service oriented. The Bay Garden Hotel was more like a one star than a three star hotel as advertised.
for Everyoneby A verified travelerfrom Barbados
Affordable hotelPosted Jan 3, 2015
Pros: The staff was pleasant and responsive.
Cons: The room we were in had a really old TV. A nice flat screen TV is necessary.
Location: The hotel is located close to the Bay Walk Mall, restaurants and lounges. It is also close to Pigeon Island.
The staff was pleasant and helpful. Even though this hotel is not on the beach there was a shuttle service to provide transportation to the Bay Gardens Resort and we were able to use the facilities there (gym, beach, restaurant). The room was OK. A flat screen TV would have been welcomed though.
for Everyoneby A verified traveler
une bonne habitudePosted Dec 11, 2014
sommes habitués à passer une ou deux nuits tous les ans a l aller et au retour de st vincent ou Paris.Bon accueil, chambres confortables et propres. Le personnel est très agréable. Situation pratique car une navette nous conduit à la plage
for Everyoneby A verified travelerfrom South Carolina
Birthday and surprise engagementPosted Nov 26, 2014
I has a wonderful time. Rooms was cleaned daily . Check in and out process was fast . I will be returning very soon.
for Getaway With Friendsby lionelfrom martinique
goodPosted Nov 14, 2014 on Hotels.com
Super rien a dire piscine bien entretenue mai la clim de la chambre etai hs
for Couplesby A verified traveler
Posted Nov 3, 2014 on Hotels.com