Room, 1 King Bed (Luxe Lodge) | Balcony

Reviews of Rabot Hotel from Hotel Chocolat

4.5 out of 5
Rabot Hotel from Hotel Chocolat
Rabot Estate, Soufriere

Reviews

9.4

Exceptional

Rating 10 - Excellent. 350 out of 478 reviews" "
Rating 8 - Good. 96 out of 478 reviews" "
Rating 6 - Okay. 23 out of 478 reviews" "
Rating 4 - Poor. 5 out of 478 reviews" "
Rating 2 - Terrible. 4 out of 478 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Amazing service. The best I have experienced. Friendly, helpful, just perfect. Food is 5 star. Loved the walks on the estate.
Stayed 6 nights in Mar 2024

10/10 Excellent

Tamara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food was great, staff were friendly, resort was beautiful
Stayed 1 night in Mar 2024

6/10 Okay

Susan

Traveled with partner
Liked: Cleanliness, staff & service
We booked a Luxe Lodge (Room No.8) which had beautiful views of the surrounding area, and which included both the Pitons. The concept of open plan rooms is wonderful but lacking in forethought. Primary reason is the main North to South connecting road which runs adjacent to the hotel. The traffic results in constant noise which you cannot shut out. Additionally, if you use the lodge we stayed in as an example, they are looking tired and in need of refurbishment. As for the restaurant, complimentary breakfasts were particularly good. However, dinners were average and expensive. Similarly, alcohol was overpriced. The excursions offered by the hotel were also exorbitantly expensive. We consider that due to the sale of the Hotel Chocolate brand to Mars, there is low morale and motivation among the staff due to a lack of management. The assumption being that previous management have gained employment in alternative establishments.
Stayed 10 nights in Mar 2024

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful - everyone at the front desk and the restaurant were terrific- helpful fun and friendly- the kind and friendly ladies in the dining room made our trip
Stayed 4 nights in Feb 2024

8/10 Good

KARIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Lizvette

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is TERRIBLE! Don’t stay here. Charge you for a King size bed and give you a full. No AC, gross place!

8/10 Good

Robert, Atlanta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to be clear no AC in the rooms. Was a little uncomfortable at night and got very warm. Wish you would make some with AC and give customers the option
Stayed 4 nights in Feb 2024

4/10 Poor

Wilson

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Rosa Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, great views and friendly staff. We really enjoyed our stay.
Stayed 4 nights in Feb 2024

6/10 Okay

Veronica

Traveled with partner
Liked: Cleanliness
This is a unique resort with a beautiful view of petite piton, set in a lush jungle hillside. There are tranquil areas for relaxing and trails for walking. The on site restaurant served flavorful and creative dishes although the menu was the same each day. The rooms are open air, so you do not have A/C while doing hair & makeup. They do provide fans. Birds did get into our room several times and pooped, the staff cleaned up, so be sure to put away your toothbrush each day. If you like glamping, this is similar, nature sounds at night, the heat, etc. The bed was firm and pillows extra firm, so ask for soft ones if needed. We stayed 4 days, one or two days would have been sufficient.
Stayed 4 nights in Feb 2024

10/10 Excellent

Sterline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything
Stayed 1 night in Feb 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service
Always welcoming, always beautiful.

8/10 Good

Diamond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice property. Quiet no night entertainment. If you’re wanting a place to relax, this is it. Food is expensive, however Breakfast is included and it’s good.
Stayed 4 nights in Jan 2024

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful accommodations, nice restaurant and pool all with wonderful view of Petite Piton. Learning how chocolate is grown and actually making chocolate was a plus.
Stayed 2 nights in Jan 2024
Response from Bernabe on Feb 15, 2024
We're pleased that you had a wonderful vacation in our slice of paradise. Thank you for stay

10/10 Excellent

Nigel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Hotel Chocolat is a great experience. Our Deluxe room was great with an amazing view of Petit Piton. The food in the restaurant was excellent and lots of the dishes have chocolate woven into the recipe. Highly recommended for a special treat.
Stayed 1 night in Feb 2024
Response from Bernabe on Feb 15, 2024
Delighted that you had a great holiday experience; enjoying our cacao cuisine, and especially our views and ambience. Hope to welcome you back soon

10/10 Excellent

Yvonne, Salem

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 8 nights in Jan 2024
Response from Bernabe on Feb 15, 2024
Thank you. Looking forward to welcoming you back.

8/10 Good

Deepa

Liked: Staff & service
Response from Bernabe on Feb 15, 2024
Thank you for staying with us. We are happy that you enjoyed.

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Bernabe on Jan 16, 2024
Our Pleasure. Thank you.

10/10 Excellent

Douglas, Pooler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to relax ! Property was beautiful, not crowded and great for adventuring. Views are spectacular.
Stayed 6 nights in Jan 2024
Response from Bernabe on Feb 15, 2024
Delighted that you had a relaxing yet adventurous vacation with us. Looking forward to welcoming you back.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Bernabe on Feb 15, 2024
Thank you for staying with us. Happy you had a great vacation.

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Bernabe on Jan 16, 2024
Thank you for staying. Happy you enjoyed

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Bernabe on Feb 15, 2024
Thank you for choosing Hotel Chocolat as our Holiday destination. We look forward to welcoming you back.

8/10 Good

Kiran

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Likes: a) the hotel was situated in a nice area of St. Lucia. b) the staff were very friendly Dislikes: a) we felt trapped as travel and food costs were quite expensive b) the resort could have shuttle service to the nearest town centre
Stayed 7 nights in Dec 2023
Response from Bernabe on Jan 5, 2024
Thank you for review. We are happy that you had a great stay with us.We offer a complimentary shuttle service to the Margretoute Beach twice daily.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Dec 2023
Response from Bernabe on Jan 5, 2024
Thank you kindly. Delighted that you enjoyed your stay.

8/10 Good

Akil

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bernabe on Jan 5, 2024
Thank you for staying with us at Rabot Hotel. Delighted that your stay was a great one.

2/10 Terrible

James

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Bernabe on Jan 5, 2024
Apologies that your experience was not up to your expectations.

4/10 Poor

Hugo

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Know before you go - This isn't luxury, it’s eco! Positive: Breakfast is excellent, best on the island so far! Beautiful gardens. The dining area has a very cool view of petit Peton. (A must hike for the adventurous!) Massage was brilliant ($140 for 50 mins) Negatives: The room is open, no repellent or coils are provided and the mosquito netting has so many holes in it, so got shredded. The bed and pillows were really hard and uncomfortable. Worst nights sleep in months. Half the staff were lovely and genuine and the other have gave us the vibes of a snooty LA restaurant, where you’re inconveniencing them. Pool area was such a disappointment, honesty bar which you have to serve yourself a mini Heineken for the $8 privilege and a freezing cold pool my wife couldn’t compel herself to go in. (She’s not a wuss either!) Summary: Cool vibes, decent breakfast with a great view of the piton. Otherwise, really budget and absolute rip off for $600 per night. Spend a bit more and get twice the experience at Ladera. Sugar beach is amazing and super comfortable but very Americanised, so each to their own. I defo wouldn’t go back, at even half the price. However if you’re into the ‘cool vibes’ and want a shot for the gram and willing to have shirty service and an uncomfortable nights sleep and don’t want to pay a bit more, then this might be for you!
Stayed 3 nights in Dec 2023
Response from Bernabe on Dec 15, 2023
Thank you for your feedback. We apologize that your holiday experience was not to your expectation. Much information on that we can use to continue to improve our services and product.

8/10 Good

Kellie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great property, central location to everything and staff was amazing. My only issue was sleeping. Please be advised it is an outdoor bungalow so you will not only here all of nature, but everyone's conversations and "activities" at night. It was extremely noisy and also felt like i had no privacy since i assumed everyone could here me as well. They do provide earplugs. Birds did come in and out of room and we still got bit by mosquitos (even after spraying whole bed with bug spray each night prior to sleeping). I recommend making the mosquito net longer. There is no air conditioning and it rains a lot. Outside the lack of sleep, everything else was nice. We enjoyed the beautiful chocolate and morning breakfast. Project chocolate was so much fun. High stars on everything, except sleep
Stayed 4 nights in Dec 2023
Response from Bernabe on Dec 15, 2023
Thank you for feedback. Happy that you had a wonderful vacation. As we are above sea level the room are well ventilated and airy.

10/10 Excellent

Kelly

Stayed 2 nights in Nov 2023
Response from Bernabe on Dec 15, 2023
Thanks for feedback

10/10 Excellent

Kate

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite property. Pure relaxation. Everything was thought of- umbrellas, mosquito nets and repellents just in case (though wondering where are they?), beach towels. Small touches like chocolate cookies and yoga mats are available every day in the room for extra “chocolate covered” experience. We experienced the closest connection to nature as there are no tvs or acs. Falling asleep to the sounds of rain and waking up with birds singing made our stay extra relaxing and fulfilling.
Stayed 3 nights in Nov 2023
Response from Bernabe on Dec 15, 2023
Elated that you had such a relaxing and fulfilling time at Rabot Hotel. Thank you for choosing Hotel Chocolat as your holiday destination.

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet atmosphere
Stayed 4 nights in Nov 2023
Response from Bernabe on Nov 29, 2023
Thank you. We are happy you enjoyed.

10/10 Excellent

Carlon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfect if you are looking for a sanctuary that delivers on multiple levels… You are guaranteed to experience some form of inspiration, renewal and decadence. All depends on how you’d like it. The staff were wonderful , being courteous , helpful and welcoming throughout , with the tour being a highlight that shouldn’t be missed. Whether you are a nature lover, a foodie , a hopeless romantic , history buff or avid explorer …. There will something for you…
Stayed 3 nights in Nov 2023
Response from Bernabe on Dec 15, 2023
Thank you for such a wonderful review. We are delighted that you enjoyed your holiday experience in our slice of paradise. Our nature and wellness concept aims to rejuvenate and re-inspire.

10/10 Excellent

Jesse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the area was beautiful. The staff were friendly. Check in and check out was a breeze. Rooms were close to the reception bldg-same area as restaurant. There were several options for daily activities. The pool area was nice. They had a tranquility area where you could relax. There were several trails on the property that would lead you to different places. The breakfast was delicious. The chocolate tour is a must do. You could request taxi service at the front desk whenever you needed. This place was intimate and the views were amazing!
Stayed 2 nights in Nov 2023
Response from Bernabe on Dec 15, 2023
Thank you for staying with us at Rabot Hotel. we are delighted that you had a great holiday with us. Hope to welcome you back.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2023
Response from Bernabe on Nov 29, 2023
Happy you enjoyed.

2/10 Terrible

Edwin

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Don't be fooled - this is NOT a luxury resort! The several 10/10 reviews have to be fake, those ratings are ridiculous. The place maybe rates 2 or 3 stars, but I have given it 1 star to try to bring the "exceptional" rating down so others are not conned into thinking this place is a high quality resort... my wife and I have stayed in many Four Seasons-level resorts and this is not remotely in the same ballpark, despite the pictures and the fancy food photography. "Eco-friendly" means that there is no A/C and the rooms are hot, rancid with bug spray and have no screens at all, leaving the room open to all the bugs in the surrounding rain-forest (despite the choking spray). Even the floorboards and shower are open to the outside, so we had a lizard in the rafters above our bed, along with moths, mosquitos and ants. The food looks better than it tastes, and the nearest beach is a taxi ride away. We moved out after one uncomfortable night and moved to the Windjammer, which is on a whole different luxury level for about the same price. We're currently trying to get our money back for our prepaid 6-day booking at Chocolat, which was the biggest disappointment of my well-travelled life.
Stayed 5 nights in Oct 2023
Response from Bernabe on Dec 15, 2023
Disappointed that you did not enjoyed your holiday experience. Very sorry that your experience was not up to your expectations. Thanks for feedback.

10/10 Excellent

Dinasha

Stayed 4 nights in Oct 2023
Response from Bernabe on Dec 15, 2023
Thank you.

10/10 Excellent

Ugyen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! It’s just wow!
Stayed 5 nights in Sep 2023
Response from Bernabe on Nov 29, 2023
Nice. Elated that you had a WOW stay. Thank you.

10/10 Excellent

Rachelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious, and tasteful hotel. Helpful, friendly, respectful and polite staff at the Hotel. Beautiful surroundings. Tour of the Cocoa plantation with chocolate making (bean to chocolate bar experience) was fantastic. Plenty to do in the area all arranged by the Staff at our request. Not for the faint hearted budget wise.
Stayed 8 nights in Sep 2023
Response from Bernabe on Dec 15, 2023
We are delighted that you had a wonderful vacation experience. Also happy that your Tree to Bar experience at Project Chocolat was fantastic.

10/10 Excellent

Jean Paul

Stayed 2 nights in Aug 2023
Response from Bernabe on Dec 15, 2023
Thank you. Happy you enjoyed.

10/10 Excellent

CODY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property on which the Rabot Hotel is insanely beautiful! The staff were all so nice, and the food was the best we had on the island!
Stayed 2 nights in Jul 2023
Response from Bernabe on Aug 25, 2023
Elated that your entire stay at Rabot Hotel was amazing. Our cacao cuisine is truly unique where we use cacao from the estate as a light spice. Looking forward to welcoming you back.

10/10 Excellent

Naaz

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay and experience
Stayed 1 night in Jul 2023
Response from Rabot Hotel on Aug 3, 2023
Thank you for choosing to stay at Rabot Hotel and we are elated that you had a fantastic stay with us. We hope that we can welcome you again to Rabot Hotel very soon.

10/10 Excellent

Karla, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
the staff were so nice and had amazing attention to details
Stayed 4 nights in Jul 2023
Response from Rabot Hotel on Aug 3, 2023
Thank you for choosing to stay with us at Rabot Hotel and we are elated that you had a fantastic stay with us. We pride ourselves on exceeding expectations every day and we are happy that our staff attended to your needs. We hope to welcome you back soon to Rabot Hotel.

8/10 Good

Tom

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I recommend staying here for a wonderful experience. Check in- get a drink then walk the jurassic park trail up to the project chocolate. Worth it! The grounds are very unique to walk around. Lots of jungle feel. Food staff etc is great but!... one picky thing... They really promote quiet- tranquility. They may consider installing some speakers around the property piping in soothing sounds or music to distract from the sounds of the cars and trucks revving engines at the speed bump in the in the road. This is no reason not to go though.
Stayed 2 nights in Jul 2023
Response from Rabot Hotel on Aug 3, 2023
Dear Tom,Thank you for expressing your fantastic stay with us at Rabot Hotel and offering such great recommendations. We are happy that you had a therapeutic and relaxing stay with us. We hope to welcome you soon to Rabot Hotel.

10/10 Excellent

Melanie, Clewiston

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had to stay here unexpectedly due to flight delays. Staff were so accommodating and nice during this whole process.
Stayed 1 night in Jun 2023
Response from Bernabe on Jul 7, 2023
Very happy that your stay with us was exceptional. Looking forward to welcoming you back.

6/10 Okay

Udhika

Liked: Staff & service
Stayed 2 nights in Jun 2023
Response from Bernabe on Jul 7, 2023
Thank you for staying with us. Hope to welcome you back to Rabot Hotel.

10/10 Excellent

Marc

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This has been by far one of the best properties that we have stayed at and the staff was exceptional and accommodating to our needs. They have great hospitality and it has been a pleasure to have stayed for my birthday celebration.
Stayed 5 nights in Jun 2023
Response from Charise on Jun 14, 2023
Dear Marc,We at Rabot Hotel were elated that you had a fantastic stay with us particularly for your birthday. We pride ourselves on providing excellent service every day. We look forward to welcoming you back in the near future.Regards,Charise

10/10 Excellent

Paul Michael Cruz

Traveled with partner
Liked: Cleanliness, staff & service
What a great place to unwind and relax. Hotel staff, food and drinks were amazing!
Stayed 2 nights in Jun 2023
Response from Charise on Jun 14, 2023
Dear Paul, We are elated that you had a fantastic and relaxing time with us at Rabot Hotel.We look forward to welcoming you in the near future.Regards,Charise

10/10 Excellent

Brent, CHAMPLIN

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This stay was fantastic. I was initially concerned about bugs considering its location, but I was pleasantly surprised at how few we dealt with. The hotel provided complimentary bug spray and Aloe if you needed for any bites. Surprisingly we didn't get any bites while we were there. The food was FANTASTIC. Breakfast choices were great and dinner was one of the best meals of our vacation. The nights were hot, so maybe the option of an additional fan would be the only thing I could think of to make it better. Great work with the property, grounds, facilities, and rooms.
Response from Charise on Jun 14, 2023
Dear Brent,We are delighted that you had an amazing stay and experience. Thank you for choosing Rabot Hotel as your preferred holiday destination and pleased that you were thoroughly immersed in our unique experience and setting. We look forward to seeing you again.Regards, Charise

10/10 Excellent

Ayushi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort with attentive lovely staff. Have recommended to everyone not to miss out on this once in a lifetime experience
Stayed 3 nights in Apr 2023
Response from Charise on Jun 14, 2023
Dear Ayushi,We are elated that you had a fantastic time with us. Thank you for choosing Rabot Hotel as your holiday destination and pleased that you are thoroughly immersed in our unique experience and setting.We look forward to welcoming in the near future.Regards,Charise

4/10 Poor

Christine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 1 night in Apr 2023
Response from Bernabe on Dec 15, 2023
Sorry you did not enjoy as expected.