Ratings based on 416 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ny

Absolutely wonderful family resort.

Posted Apr 11, 2015
One of my best family vacations ever. Tons of stuff for the kids to do. The food was very good. It was very family-friendly without being completely overrun by children.
3 out of 5
by A verified travelerfrom Ohio

Okay hotel. Just not what I was expecting.

Posted Apr 7, 2015
Pros: Swimming pools. Sun Tracker chairs. Beds were comfortable.
Cons: cleanliness of room's bathroom. Grout between floor tile bad. Very dirty and I am no clean freak. Noisy air conditioning in room.
Location: Close to airport. Can sign up for snorkeling, tours. Visit volcano. Do a mud bath near volcano. Sunset cruise which was fun.
Was an ok resort. Just seemed "aged". Can tell there have been many updates but were things with room that just need attention. Enjoyed the various adult swimming pools. Enjoyed Saturday night entertainment. Two of three restaurants were good. Buffet food okay. Breakfast the best.
4 out of 5
Recommended
for Couples
by A verified traveler

Good value -- overall experience good for cost

Posted Apr 1, 2015
Pros: Size is not overwhelming. Separate Adult area. You can always find a lounge chair-no problem. All rooms have ocean view. Staff is very cordial.
Cons: Lighting level of bulbs in room so one can read at night. More variety of fruit in main Coccounut Walk restaurant.
Location: Location is close to airport - which means, after long flights, you're at the location quickly - 10 minutes.
The resort is obviously an older facility, but the new features added are very nice -- couple lounge platforms are really nice. The staff are always smiling and accommodating -- they try to make the experience very positive and deserve feedback from the management that vacationers are pleased with that -- which can override some of letdowns (such as, hair dryers not working upon arrival). The rooms are nice and everyone has an ocean view. The disappointment with the room is that the lights in the room only provide about 20 footcandles--so you can't really read a book in bed at night. The island electrical output may be why they have low-level bulbs. If one has a Kindle, then it's no problem. Major disappointment is very limited beach--but it's the Atlantic side of the island, so you have to expect that--the Caribbean side is better...but you pay a premium for the better beach/seductive turquoise water. They could improve on the variety of food in the main restaurant, they food in the three sign-up restaurants is adequate; some dishes are very good, some just average....but the overall vacation is very positive...we would come back; the value is good.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom toronto

Perfect for children

Posted Mar 28, 2015
I just returned with my 3 children (8,7,5). We had a great time. It's the most child friendly resort I've ever been too. The kids loved the water slides and I couldn't be removed from the lazy river. The food here is also excellent ( if you don't leave here looking slightly pregnant you have an off palate).
3 out of 5
by A verified travelerfrom florida

Hotel close to the airport

Posted Mar 26, 2015
Nice,quite on the adult side. To much seaweed on the beach even though they do try and contain it. I did not like the food!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2015
My husband and I had an amazing time on our honeymoon. Everyone was very nice, friendly and helpful. I would most definitely go back and refer the hotel to a friend.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom texas

Coconut bay

Posted Mar 15, 2015
Pros: Great food and drinks, very prompt service, activity booth provided good service.
Cons: If the beds were improved that would be helpful. The two hot tubs were always full mad the pools were too cold, so more hot tubs would be great.
Location: We did excursions in Sourfriere. The drive was horrible and my husband got carsick each time. It's almost an hour drive to anything.
There were several minor issues,such as; no working phones for six days, power outlets did not work well, bed was very hard, and walls were extremely thin. Great food and drinks, friendly staff, fun atmosphere.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Baltimore, MD

Something for everyone.

Posted Mar 15, 2015
Pros: Location for me. Easy airport access. Don't like 2 hour drives back at the end of a vacation to sit and wait at airports.
Cons: Wifi & phone service need a lot of help to get to the standards of the states. But hey, it's vacation time. Small room fridge not cold enough.
Location: Atlantic side so will be windy. Good for me...great kite surfing, etc. Reasonable amount of tours available.
If you don't have a good time it would be your fault. Right on the beach which is very clean---some seaweed as expected. Close to a airport, easy drive to the resort along with the return. Airport is not busy except on Saturdays. All employees were great and helpful. All food was very good. Plenty of activities. Never a lack of seating on the beach, pool areas, eateries, etc.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom North Wales, PA

Facilities were great, food really good.

Posted Mar 9, 2015
Pros: The variety of places to go and things to do.
Cons: We were informed after we booked the trip that there are 2 sides. 1 for kids and 1 for no kids. you can go to either side but did not know when booked
Location: Location is remote from all the other resorts and is very beneficial when having to truck yourself from the airport. 15 minutes max. going slow.
There are multiple areas where you can set yourself. You can be close to the action or far away. You cab float down the Lazy River or just hang around wherever you want. The Lobby is very nice and big and always something going on. There is entertainment every night and a good variety of restaurants available. All are very good to excellent. The staff are all friendly without exception. We did experience windy conditions that would seem to me to be consistent but varying from season to season. We also took the catamaran trip and it was great.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Oklahoma

Nice hotel on the beach.

Posted Mar 8, 2015
Stayed for four nights. It was nice to have the adult only restaurant times, lounge, and activities. There are plenty of activities for all ages. Beautiful resort on an amazing island!