Ratings based on 27 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami, FL

Memorable Vacation

Posted Sep 2, 2014
The Jade Mountain is a one of a kind resort with exceptionally friendly and professional staff. I can not think of anything negative about Jade Mountain. This hotel has it all! Even its own farm where they organically grow everything for the restaurant.
5 out of 5
Recommended
for Personal Event
by Yvettefrom Maryland

Romantic paradise

Posted Aug 14, 2014 on Hotels.com
Where do I even start to explain how amazing this resort was. We were thoroughly surprised by the attentive butlers that were at our disposal. We were very glad that we opted for the all-inclusive option because it was well worth it. One thing is you have to be one with nature which did not bother us much since the room has three walls. It was very soothing to wake up to the amazing views and sounds of nature. Having the infinity pool was the icing on the cake. It gives you the option to just relax and absorb all the visual stimulation in front of your eyes. We would love to visit again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Best ever

Posted Jul 27, 2014
Can't imagine a better hotel. Galaxy suite is a once in a lifetime room
3 out of 5
Recommended
by A verified traveler

Great but not the best hotel in St Lucia

Posted Jul 25, 2014 on Hotels.com
The hotel overall is great but lots of hotels in St Lucia have the same view and I was expecting the room to be a bit more special. The view is what makes the room. The service is good but could be better, all the staff are greeting you all the time with "welcome to paradise" each 5 min.. Which we found a bit annoying. You have a phone in your bedrooom to call the butler, in our case, the phone did not work. Lots of features in the room look a bit dated.
5 out of 5
Recommended
for Couples
by Amanfrom RI

Posted Jun 15, 2014 on Hotels.com
It was Fantastic!
5 out of 5
Recommended
for Couples
by KWfrom Vermont

paradise

Posted Feb 23, 2014
Pros: Everything
Cons: Nothing
Location: Visit the volcano/mud bath and then the waterfall. They are very close to each other. Take a boat ride to Anse Le Rey. Friday night is a "fish party"!
As a general rule we do not return to the same island or resort. However, Jade Mountain and St. Lucia/Soufriere are a destination that begs a return visit. People are wonderful, resort remarkable and the food, ooh la la. The only downside is that it is a bit of a haul to get there from the Vieux Fort airport but what lay at the end of the transport is lovely. If you can, chose to take the helicopter transport for a great view of the island a you land at the resort!
5 out of 5
Recommended
for Couples
by mdeanfrom New York, NY

Pure Paradise!

Posted Feb 13, 2014
Jade Mountain is a magical place. The staff is very friendly and accommodating, to the point where you don't have to worry about a thing. If you are looking for a romantic place to escape and relax, this place is for you! You are surrounded by the lush rain forest and gorgeous Piton mountains. The beach is a bit of a walk, but not to worry, if you don't feel like walking they offer shuttle service on demand.
3 out of 5
by Mariafrom New York

Posted Dec 2, 2013
Pros: The location, the yoga teacher, the water activities and the two beaches.
Jade Mountain Resort is located in a beautiful part of St. Lucia with an amazing view of the Piton mountains. We enjoyed the stay, but there were several disappointing issues: 1) The internet was slow and unreliable. 2) The tennis court was always wet, they would need to change the surface. 3) They fruit they offered was not local and did not taste good. This is particularly annoying in an island full of delicious fruit trees. 4) The area below the bed was very dirty. 5) The resort offers some rooms with pools, but if you do not have one, there are no pools outside. 6) The room are in the open, and it can get really hot during the day. Be prepared to sweat. 7) The food and very item you may need are very expensive, there are no low cost options. Overall and for the reasons mentioned above, the hotel is overpriced.
5 out of 5
Recommended
for Everyone
by Tfrom Wichita, KS

Beautiful Hotel on the Mountain

Posted Nov 16, 2013
We got a free upgrade to the Galaxy sanctuary, the best room in the hotel - no the best room in the world. The service here is exceptional, we didn't have to lift a finger. The staff were awesome. They are very friendly, professional, helpful and knowledgeable.
5 out of 5
Recommended
for Everyone
by Michaelfrom Putnam Valley, NY

Almost Perfect

Posted Aug 4, 2013
Pros: Room, service and staff.
Cons: Dinner selections and service at dinner at Jade Mountain.
Location: Anse Chastenate is great as a place to kick back and enjoy some music.
From the start this is a special experience. You are greeted by resort staff from the moment you arrive. Every detail of your stay is carefully orchestrated. If you're a "free spirit" you may find the attention to detail a bit intrusive but you will grow to appreciate it. The music and fun is located down the mountain at Anse Chastenate. Look for server Fillicia to make it a special event. She was great and really made us feel welcomed. The service is extraordinary. My wife requested Kahlua on the Sunset Cruise. They had none on the boat but had some sent out by ferry to satisfy her request. It was her 60th. birthday and they were more than willing to accommodate her. Now that's great service! Dinner at Jade Mountain was good but not great. Too much pretense and not enough quality for the price. Other than that the food was very good and presentation was extraordinary. The rooms are a knockout. For any special occasions it will be well worth it. We kept pinching ourselves to make sure we were not dreaming! We were upgraded from Sky to Moon when we checked in. On the last night we were upgraded to Galaxy room JD1 at no extra charge. Please, give me a break. What a room. Just magnificent. For a special trip, Jade Mountain can not be beat.