Ratings based on 23 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Best everPosted Jul 27, 2014
Can't imagine a better hotel. Galaxy suite is a once in a lifetime room
for Couplesby KW from Vermont
paradisePosted Feb 23, 2014
Location: Visit the volcano/mud bath and then the waterfall. They are very close to each other. Take a boat ride to Anse Le Rey. Friday night is a "fish party"!
As a general rule we do not return to the same island or resort. However, Jade Mountain and St. Lucia/Soufriere are a destination that begs a return visit. People are wonderful, resort remarkable and the food, ooh la la. The only downside is that it is a bit of a haul to get there from the Vieux Fort airport but what lay at the end of the transport is lovely. If you can, chose to take the helicopter transport for a great view of the island a you land at the resort!
for Couplesby mdean from New York, NY
Pure Paradise!Posted Feb 13, 2014
Jade Mountain is a magical place. The staff is very friendly and accommodating, to the point where you don't have to worry about a thing. If you are looking for a romantic place to escape and relax, this place is for you! You are surrounded by the lush rain forest and gorgeous Piton mountains. The beach is a bit of a walk, but not to worry, if you don't feel like walking they offer shuttle service on demand.
by Maria from New York
Posted Dec 2, 2013
Pros: The location, the yoga teacher, the water activities and the two beaches.
Jade Mountain Resort is located in a beautiful part of St. Lucia with an amazing view of the Piton mountains. We enjoyed the stay, but there were several disappointing issues: 1) The internet was slow and unreliable. 2) The tennis court was always wet, they would need to change the surface. 3) They fruit they offered was not local and did not taste good. This is particularly annoying in an island full of delicious fruit trees. 4) The area below the bed was very dirty. 5) The resort offers some rooms with pools, but if you do not have one, there are no pools outside. 6) The room are in the open, and it can get really hot during the day. Be prepared to sweat. 7) The food and very item you may need are very expensive, there are no low cost options. Overall and for the reasons mentioned above, the hotel is overpriced.
for Everyoneby T from Wichita, KS
Beautiful Hotel on the MountainPosted Nov 16, 2013
We got a free upgrade to the Galaxy sanctuary, the best room in the hotel - no the best room in the world. The service here is exceptional, we didn't have to lift a finger. The staff were awesome. They are very friendly, professional, helpful and knowledgeable.
for Everyoneby Michael from Putnam Valley, NY
Almost PerfectPosted Aug 4, 2013
Pros: Room, service and staff.
Cons: Dinner selections and service at dinner at Jade Mountain.
Location: Anse Chastenate is great as a place to kick back and enjoy some music.
From the start this is a special experience. You are greeted by resort staff from the moment you arrive. Every detail of your stay is carefully orchestrated. If you're a "free spirit" you may find the attention to detail a bit intrusive but you will grow to appreciate it. The music and fun is located down the mountain at Anse Chastenate. Look for server Fillicia to make it a special event. She was great and really made us feel welcomed. The service is extraordinary. My wife requested Kahlua on the Sunset Cruise. They had none on the boat but had some sent out by ferry to satisfy her request. It was her 60th. birthday and they were more than willing to accommodate her. Now that's great service! Dinner at Jade Mountain was good but not great. Too much pretense and not enough quality for the price. Other than that the food was very good and presentation was extraordinary. The rooms are a knockout. For any special occasions it will be well worth it. We kept pinching ourselves to make sure we were not dreaming! We were upgraded from Sky to Moon when we checked in. On the last night we were upgraded to Galaxy room JD1 at no extra charge. Please, give me a break. What a room. Just magnificent. For a special trip, Jade Mountain can not be beat.
for Couplesby A verified traveler
Exceeded expectations.Posted May 28, 2013
Property is beautiful. The architecture and views are amazing.
for Everyoneby michael from Long Island, New York, USA
most amazing Romantic spot in the wordPosted May 27, 2013
I surprised my wife with a weekend getaway, little did I know how blown away the 2 of us were going to be. From the minute you get there you are pampered from the cold peppermint towels to your own personal butler ( mervin and teddy thanks so much) that takes you and your luggage directly to the room, no waiting to check in you go directly to your room. The no worry no problem attitude was soo refreshing from our everyday that it took about 5 minutes to get used to. The BENTLEY was so amazing after a long plane ride and almost an hour ride it couldn't have gotten any better. The room ..........not sure how to describe the feeling all I'm going to say is pictures can not capture the beauty. Just go. You need to experience it yourself. My love for jade mountain started on may 17 2013 when I arrived. Thank you to the unbelievable staff and creators of this astonishing master piece.. Me and my wife will renew our vows there in 2015 with our family. Can't wait.love this place
Recommendedby A verified traveler
Unreal Views of ParadisePosted May 3, 2013 on Hotels.com
Not only did this hotel have great service (thank you domo Teddy) but it had the most fantastic views of the Pitons! Even when it rained you couldnt be disappointed about your day.
for Couplesby Mark from Mystic, CT
Amazing resortPosted Apr 25, 2013 on Hotels.com
Get the room with the infinity pool inside it - it is amazing. When I booked on Hotels.com it wasn't clear that the hotel I booked did not have an infinity pool. We later upgraded after we arrived. The views are great, the temperature was warm. The jazzy boat tour was great fun and so was the volcano mud bath. Teddy was an amazing butler. Excellent service, food, and the room (with the infinity pool) was great fun. Note: There is no tech in the room - no TV, no iPhone docking station, etc. So if you want music, bring your own playing device. We will likely visit this hotel again.