Ratings based on 152 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
88% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Families
by A verified travelerfrom Schoelcher

Village très accueillant

Posted Jul 24, 2014
Pros: La nourriture est vraiment excellente, le personnel attentionné, le cadre très plaisant, les activités variées, ...
Séjour d'une semaine, passée bien trop vite! Les enfants sont ravis et les parents aussi. Nous reviendrons sûrement.
5 out of 5
for Everyone
by A verified travelerfrom Trinidad W.I.

Posted Jul 20, 2014
Pros: The food was plentiful and tasted really good.. Like I was back home in Trinidad
Cons: The water pressure in the room could be a little more, but other than that we dont know much did not stay much in the room...
Location: Had no need to leave the resort
the experience was great, wish we could have stayed a bit longer, like a week more...
2 out of 5
by A verified travelerfrom NJ

Run down

Posted Jul 17, 2014
Bathroom. Old chipped tile, missing grout, no vent, no screens on window. Bugs ? Shower hot cold not consistent. Shower curtain ! ! ! For the bedroom , no trash can , no screen slide door . Room appears not painted in years. Little up keep at all. Feel sorry for employees. No pride left.
4 out of 5
for Everyone
by Gabrielfrom RIVIERE-SALEE

Complexe hôtelier idéalement situé

Posted Jun 21, 2014
Pros: L'accueil, la gentillesse et la disponibilité du personnel toujours souriant. La répartition des chambres en petits blocs réparties dans tout l'espace
Cons: La qualité du carrelage aux abords des piscines qui ne semble pas être antidérapant en cas de pluie. La carte du restaurant sea food .
Location: Je n'ai pas visité le quartier, ayant privilégié le repos total.
Idéalement situé pour se refaire une santé physique et morale. Plage à proximité, spa massage, jaccusi, trois piscines, avec bars tout près pour se désaltérer. Les restaurants vous offrent une cuisine du monde variée et abondante. Le parc paysager immense très bien entretenu et bien fleuri ajoute une note supplémentaire à cette sensation de bien être et invite à la promenade ou au jogging. Sensation encore de sécurité avec un personnel vigilant et disponible.
5 out of 5
for Everyone
by Sheldonfrom TRINIDAD

Excellent service and hospitality A+++

Posted Jun 9, 2014
Pros: Everything...service, food, pools, beaches, water sports - amazing.....
Cons: Nothing is perfect, the only problem was the overwhelming prescence of cats.Personally they dont affect me,but my son is terrified by them.cat-control
Location: the day tour to soufre and mud bathing was amazing. Carnival crew catamaran was very entertaining and hospitable. Baba and captain chan are excellent
I would highly recommend this to any one ...including couples on honeymoons or even families. I went with my wife and two kids and they thoroughly enjoyed it. The service was superb. and the environment and very relaxing. Beginning with the reservations team, Leah was outstanding in making sure my family and i were well pleased and very comfortable. Our room was lovely and the kids programs they offer are very enjoyable...my 7 and 4 yr olds love this place. At the kids club "aunty denise" really knows how to make kids comfortable !! Definately will be going back for another vacation here !!
4 out of 5
for Everyone
by Lynnfrom NJ

Nice Hotel. Food was great.

Posted Jun 3, 2014
Pros: We loved the All inclusive, food was great, entertainment every night, pools were nice, close to the beach.
Cons: The rooms needs to be up to date. Also, need more drawers.
Location: You name it, they have it on site or close by. Booking a tour was very easy.
We had a great time. Food was great!! All inclusive is the way to go. The room needed a place to put the coffee maker. We had to place it on the floor while making coffee. The TV was outdated and no toilet paper holder. Other than that, our stay at the hotel was great.
3 out of 5
for Everyone
by A verified traveler

Relaxing Vacation

Posted May 31, 2014
Pros: The staff was nice, friendly, and accommodating. The food was delicious as were the drinks.
Cons: The grounds, the tennis courts in particular, could use some upkeep.
We had a very relaxing time at Smugglers Cove. Everyone was friendly and made us feel welcome. It was a little chaotic when we arrived, but there were many people arriving at the same time. The hotel is at the north end of the island and is about a 90 minute drive from the airport, so expect to pay about $90 - 100 US each trip. But the taxi ride to and from the airport was similar to taking a tour of the island, so we enjoyed it. The taxi drivers gave us a lot of information about the island and stopped to let us take pictures. We were able to see parts of the atlantic, carribean, and rain forest areas of the island. If you get motion sickness, be aware that the ride to/from the airport has many windy roads. The buffet food at the Cove restaurant was delicious. There was plenty of food for everyone with many choices and did not have to wait for a table. To eat dinner at the other restaurants at the hotel requires a higher dress code than shorts and flip flops, so if you intend to make a reservation at one of the other restaurants, bring nicer clothes (long pants for men with a collared shirt). We were not aware of the dress code prior to our stay there and didn't bring the right clothes, so didn't get to take advantage of the other restaurants. The snorkeling was fun and were able to see sea snakes, lobster, fish, crabs, and an eel. We also enjoyed the kayaking. The entertainment in the evenings was nice.
4 out of 5
for Everyone
by Tracie USAfrom Portland Oregon

Lovely time in St Lucia

Posted May 17, 2014
Loved the beach. Amazing snorkeling. Friendly and curtious staff. The resort needs updating but it is clean and very fun. Good food and lots of options. I loved it!
3 out of 5
for Everyone
by A verified traveler

Nice hotel good food

Posted May 16, 2014
Pros: The food, beach location, free water and land activities.
Cons: The grounds upkeep, the drinks were disappointing (no lemons, limes.
Location: Liked the boat tour from the beach. Did not venture to far tsxi to expensive.
The hotel was great, food excellent, staff seems very unhappy. Grounds needs repair. All considering we had a great time at this hotel.
5 out of 5
for Everyone
by Nealfrom Huntington beach,California

Flawless,amazing,professional and polite....... Am

Posted May 8, 2014
American hotels could learn alot from the service and kindness of the staff at smugglers cove resort in st lucia.