Ratings based on 72 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Relaxing with some minor hiccupsPosted Aug 11, 2013
Pros: Easy access to food, drink, pool, and beach
Cons: The shower had issues with temperature control. Also, it would have been nice to have a small fridge.
Location: Recommend using Janus' car service for a tour of the island.
Overall a relaxing and comfortable experience with some minor issues like a shower that wouldn't maintain temperature and towards the end of the trip we discovered that other rooms had a fridge while ours didn't.
for Everyoneby Chelsey from Pittsburgh, PA
Great hotel...friendly staff...private beachPosted Aug 5, 2013
Pros: STAFF, food, pools, activities, beach, entertainment, size of rooms
Cons: Comfort of beds, larger gift shop, distance from airport
Location: Friday night street fair (highly recommended, but not highly advertised), Bean to Bar tour, Rainforest Ziplining, kayaking, snorkeling
My boyfriend and I just traveled to St. Lucia and stayed at Smuggler's Cove Resort and Spa last week. After reading some of the previous reviews, I can't understand some of the complaints some people had. We had a fabulous time at this resort! The staff always went above and beyond for us...SUPER FRIENDLY...anything we requested, they were always ready and waiting. We highly recommend speaking with the activities coordinator in the Piton Lounge and signing up for things outside of the hotel too. We did the Friday night street fair, the ziplining tour and the Bean to Bar tour...all AMAZING. The rooms were large (we stayed in the garden suite), they were very clean, and ours was fortunately close to the main lobby. The hotel is very large, so if you are worried about walking distances, you should probably request a room close by. The only downfall I would say about the rooms is that the beds are quite firm. The beach was beautiful, and much larger than some previous people had described. The sunsets here were absolutely gorgeous. We went to a private beach near Cap Maison Resort that was 1/3 the size of Smuggler's, so we were pleased with the size of our beach. The food options here were delicious and vast, as well. You can go to the buffet (which has a different theme everyday) or one of the 3 restaurants on site. They also have hamburgers, hot dogs and fries everyday for lunch. It is a great and safe place for families, too. Overall, highly recommended!
for Everyoneby thomas from PA
Nice hotel with great location and beachPosted Aug 3, 2013
Pros: The drinks were good and the beach was really nice. Overall a good resort that made for a really nice vacation.
Cons: Updated beds
Location: Good location
You go to smugglers cove for the beach, pools, and food and drinks. Rooms were nice but not necessarily luxury. Rooms were similar to a holiday inn, nice and clean, but not fancy. Would recommend this resort because the all inclusive pays off and makes the trip more relaxing. The beach grill for lunch was nice. You could actually eat "cheese burgers in paradise".
for Everyoneby Stella from Kansas
Smuggler's Cove Resort & SpaPosted Jun 15, 2013
Pros: Beautiful grounds. Staff very nice and helpful. They did have a least two adult only pools that didn't want to share with children.
Cons: To have local conveniences available to guests that doesn't cost so much. Guests expect to hear real Carribean music not 80's America. Rooms updated
Location: Excursions and tours are a must, but they are located far from the resort and cost a lot extra, but worth the money.
Overall our stay at Smuggler's Cove in St. Lucia was fantastic. The hotel staff were friendly and courtious and attempted to get guests involved in activities at the resort. There was no pressure from hotel staff to buy extras, but they did have booths set up in the lounge for guests to check out activities on the island. The rooms need some serious updating, such as a good paint job and updated air units. There was little ventilation in the bathrooms, which gave them a sour smell unless you kept your AC on frigid temp. The space in the rooms was great. I would recommend the extra money to stay in a pool side room or ocean view room. The water sports were a blast and worth checking out. The hotel needs to not allow the vendors on the beach; they were pushy and made lounging on the beach itself very difficult. The pools were amazing and very private; BEACH VENDORS NOT ALLOWED THERE!! The food was just okay. I was expecting to have a much larger variety of seafood to include shrimp, scallops, etc and was disappointed in the choices. Drinks were great and plentiful; the water was fresh and clean to drink. The entertainment was lacking in that it was just like American karaoke. We were expecting great Caribbean music. Overall the resort was well-maintained and beautiful to sea. I would recommend taking in as many excursions as possible as they are worth it.
for Everyoneby A verified traveler from Surrey, UK
wonderful resortPosted Jun 11, 2013
Pros: The staff,the location,restaurants,high standards,its paradise.
Cons: Wi Fi would be better in a quite location,the Pitton lounge was the only area we could pick it up and it was hard to hear when skyping.
Location: Fab grounds,7 pools,gym,lovely cove beach.We hired a car and the island is lovely very green and lots to do.
This is a beautiful resort set in 42 acres of gardens,people are very friendly and helpful. Good restaurants, 3 al a carte where the presentation is 1st class. Lots of choice with drinks,mango,strawberry banana smoothies,branded drinks include Jim beam,Baileys,Jonny Walker vodka etc. Good water sports,loads of sun beds, you could change your beach towels between 8.30 and 4.00 every day. Zumba,aerobics,volley ball,cricket on the beach,morning and sunset walks. The resort kept high standards,no vests for men anytime in restaurants,long trousers for men in the al a carte,no topless sun bathing for women,no children around the adult only area,we loved it. We had a de lux garden room which was lovely( no 464) hugh bed, flat screen tv,powerful AC,tea coffee,lots of towels,flowers and swan towels on bed. This is the caribbeans to me,we are well traveled and have visited Antigua,Barbados etc and this was as good as any.you will not be disappointed.we would return tomorrow.
for Everyoneby Marie-Claude from Martinique, F.W.I.
Nice hotel in a beautiful surroundingPosted Jun 8, 2013
Pros: the spacious and relaxing park and the food
Cons: the loud music at times
Location: in the north of St Lucia; tour operators pick you up. Taxi: 30USD one way for 3 persons, from Castries harbour or airport.
The room for 3 persons was fine; the beds are quite comfortable. The food is really good. We enjoyed walking in the vast compound and looking at old trees and flowers. The night activities did not appeal to us retired people. There are stones on the beach, making it unesay for physically impaired persons to get into the water.
for Familiesby Janelle from Trinidad and Tobago
great for a low-medium maintenance familyPosted Jun 4, 2013
Pros: Nursery staff were fantastic
Cons: Rude staff. basic rooms. average food
Location: Located in the north. about 15minutes away from Rodney Bay
Bottomline for any parent-if ur kids are happy you are happy. This hotel isnt great but its smart in that it caters for kid. there is a nursery for babies and aoutdoor play area. all inclusive is really convenient when you're traveling with kids as well. Kids Club for toddlers and up. lots of pools and another advantage when ur travelling with kids....all inclusive food. we got babysitters from the nursery for every night we were there. Jaronomah, Cleopatra and Roxanne were amazing-great with kids and seemed genuinely concerned. so thats the good. The not so good: the food was average at best. apart from the nursery staff everyone was either rude or really abrupt. the al a carte restaurants were always booked up. wifi was only available consistently in the Piton Lounge. the place is really big so depending on where your room is you may be in for a bit of a walk.
for Familiesby Nicolette from Trinidad and Tobago
My st. Lucia tripPosted Jun 3, 2013
Cons: No outlets in the bathroom for hair dryer or flatiron
Location: Very quiet and relaxing
This was an amazing experience and I was most pleased with service and quality of the hotel..... The food was most delicious.... Overall a wonderful experience with Superb service.
for Familiesby A verified traveler from New Jersey USA
Weak securityPosted May 27, 2013 on Hotels.com
we park car at hotel and got flat tire. It looks like someone screwed a nail in to the tire.
for Business Travelersby A verified traveler
Posted May 25, 2013 on Hotels.com